ServiceNow Developer Our trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (API's, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will play a key part in designing/configuring new and existing environments as our client moves into a cloud focused environment. Our client is looking to pay basic salary of £57,000 to £67,000 + 15% bonus + excellent corporate benefits to be based in Chatham or Wolverhampton on a hybrid basis. The ServiceNow Developer will be responsible for designing, developing, and implementing solutions based on ServiceNow technologies. The role will work closely with the Service Now manager and be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business. Core responsibilities: Troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team. Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software. Developing, installing, and troubleshooting ServiceNow applications; Integrating Service Now with other programs; Learning about the latest developments in one or more aspects of computer programming Training, documentation, and support; Ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process. Developing service portal and service catalogue Developing opportunities to orchestrate workflows Working with process managers to fully understand business functionality, pain points and identify areas to improve Manage the cycle of customisations between the instances of service now Experience requirements: Robust previous experience in ServiceNow automation development OR Technical work on ServiceNow design and implementation is essential Robust previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential Robust previous experience or equivalent qualification in Service Now ITSM & ITOM is essential The ability to coach or mentor junior team members is essential A strong background in key technologies relevant to service integration include: API's, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS is desirable Experience of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is desirable Two stage interview process to start ASAP - please send an up to date CV.
12/06/2024
Full time
ServiceNow Developer Our trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (API's, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will play a key part in designing/configuring new and existing environments as our client moves into a cloud focused environment. Our client is looking to pay basic salary of £57,000 to £67,000 + 15% bonus + excellent corporate benefits to be based in Chatham or Wolverhampton on a hybrid basis. The ServiceNow Developer will be responsible for designing, developing, and implementing solutions based on ServiceNow technologies. The role will work closely with the Service Now manager and be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business. Core responsibilities: Troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team. Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software. Developing, installing, and troubleshooting ServiceNow applications; Integrating Service Now with other programs; Learning about the latest developments in one or more aspects of computer programming Training, documentation, and support; Ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process. Developing service portal and service catalogue Developing opportunities to orchestrate workflows Working with process managers to fully understand business functionality, pain points and identify areas to improve Manage the cycle of customisations between the instances of service now Experience requirements: Robust previous experience in ServiceNow automation development OR Technical work on ServiceNow design and implementation is essential Robust previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential Robust previous experience or equivalent qualification in Service Now ITSM & ITOM is essential The ability to coach or mentor junior team members is essential A strong background in key technologies relevant to service integration include: API's, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS is desirable Experience of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is desirable Two stage interview process to start ASAP - please send an up to date CV.
The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view. They are also responsible for collaborating with different work groups and departments to ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The Technical Architect will also provide technical input to aid the team in resolving highly complex problems, as well as mentoring senior technical staff within the team. The Technical Architect will work on multiple projects and meet deadlines whilst at the same time comprehending complex and interdependent business requirements and ensuring these are delivered in a cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer needs to identify creative'solutions Ensure that all technical solutions used are appropriately documented, regularly reviewed and updated when required Direct the team to support resolution of highly complex problems to help them successfully resolve issues and prevent future reoccurrence. Share knowledge with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement of Technical Roadmaps Responsibilities Provide expert leadership to the Managed Services Team in terms of technical assurance, industry best practice and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation'structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their interdependencies Develop and maintain an in-depth understanding of customers' environments and requirements to identify areas where we can add value Collaborate effectively with the Service Improvement Manager and Service Desk Manager to achieve the best outcomes for customers and CoreAzure Collaborate with peers across the wider organisation to bring additional knowledge into Managed services Create and maintain collateral which documents the architecture of the platforms, and articulate this architecture to appropriate stakeholders who have varying levels of technical proficiency Analyse the impact of new requirements and provide recommendations to ensure the correct technical solutions are leveraged in the delivery of business outcomes Maintain strong technical abilities and a ensure a sound understanding of business policies that govern solution adoption Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards Guide the Service Desk Team in implementation of technical good practices, policies, and procedures Identify opportunities to combine similar solution needs in order to ensure that efficiency and effectiveness are being considered in the addressing of problem statements Establish and/or contribute to adherence to technical, operational and governance processes, taking a proactive approach in carrying out activities within the aforementioned processes Work with the Service Desk Team to ensure the adoption of best practice approaches to release management, upgrades, patching and security installs to ensure compliance with customers' organisational security protocols Lead operational activity, technical improvement initiatives or projects that require a cross-product focus and aligning to the delivery of improved Technical Architecture Standards Maintain comprehensive accurate records and documentation of all customer interactions including relevant technical and strategic considerations for the consumption of others Develop a technical architecture roadmap for individual customers of Managed'services Actively participate in Service Reviews Any other duties as and when required commensurate with organisational position Requirements Essential Experience of working on a Service Desk Embrace a passion for IT and technology A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and situational awareness. Strong communication skills, including the ability to be influential and persuasive with stakeholders Ability to engage a non-technical audience to share technical information Ability to clearly communicate technical information with a technical audience Experience of producing designs/documentation to help drive key business decisions and presenting them to clients Ability to work collaboratively in projects and to undertake technical leadership Adept at producing high quality documents and documentation Understanding and appreciation of effective leadership practice Learn quickly and keep up to date with the latest technology advancements. Have a broad and deep knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Demonstrate an ethos of continual business and professional development Ability to anticipate customers' needs Strong analytical, creative and innovative problem-solving skills, with the ability to identify root causes in complex scenarios. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Willingness and ability to work during weekends and out-of-hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Proficient in the use of Microsoft Office suite, including Project and Visio Subject Matter Expert Exams and Certifications Experience of identifying areas for process improvement Proven track record of effective team working and broader organisational collaboration Experience of actively participating in Customer Service Review meetings Excellent report writing skills Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022
06/06/2024
Full time
The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view. They are also responsible for collaborating with different work groups and departments to ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The Technical Architect will also provide technical input to aid the team in resolving highly complex problems, as well as mentoring senior technical staff within the team. The Technical Architect will work on multiple projects and meet deadlines whilst at the same time comprehending complex and interdependent business requirements and ensuring these are delivered in a cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer needs to identify creative'solutions Ensure that all technical solutions used are appropriately documented, regularly reviewed and updated when required Direct the team to support resolution of highly complex problems to help them successfully resolve issues and prevent future reoccurrence. Share knowledge with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement of Technical Roadmaps Responsibilities Provide expert leadership to the Managed Services Team in terms of technical assurance, industry best practice and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation'structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their interdependencies Develop and maintain an in-depth understanding of customers' environments and requirements to identify areas where we can add value Collaborate effectively with the Service Improvement Manager and Service Desk Manager to achieve the best outcomes for customers and CoreAzure Collaborate with peers across the wider organisation to bring additional knowledge into Managed services Create and maintain collateral which documents the architecture of the platforms, and articulate this architecture to appropriate stakeholders who have varying levels of technical proficiency Analyse the impact of new requirements and provide recommendations to ensure the correct technical solutions are leveraged in the delivery of business outcomes Maintain strong technical abilities and a ensure a sound understanding of business policies that govern solution adoption Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards Guide the Service Desk Team in implementation of technical good practices, policies, and procedures Identify opportunities to combine similar solution needs in order to ensure that efficiency and effectiveness are being considered in the addressing of problem statements Establish and/or contribute to adherence to technical, operational and governance processes, taking a proactive approach in carrying out activities within the aforementioned processes Work with the Service Desk Team to ensure the adoption of best practice approaches to release management, upgrades, patching and security installs to ensure compliance with customers' organisational security protocols Lead operational activity, technical improvement initiatives or projects that require a cross-product focus and aligning to the delivery of improved Technical Architecture Standards Maintain comprehensive accurate records and documentation of all customer interactions including relevant technical and strategic considerations for the consumption of others Develop a technical architecture roadmap for individual customers of Managed'services Actively participate in Service Reviews Any other duties as and when required commensurate with organisational position Requirements Essential Experience of working on a Service Desk Embrace a passion for IT and technology A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and situational awareness. Strong communication skills, including the ability to be influential and persuasive with stakeholders Ability to engage a non-technical audience to share technical information Ability to clearly communicate technical information with a technical audience Experience of producing designs/documentation to help drive key business decisions and presenting them to clients Ability to work collaboratively in projects and to undertake technical leadership Adept at producing high quality documents and documentation Understanding and appreciation of effective leadership practice Learn quickly and keep up to date with the latest technology advancements. Have a broad and deep knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Demonstrate an ethos of continual business and professional development Ability to anticipate customers' needs Strong analytical, creative and innovative problem-solving skills, with the ability to identify root causes in complex scenarios. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Willingness and ability to work during weekends and out-of-hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Proficient in the use of Microsoft Office suite, including Project and Visio Subject Matter Expert Exams and Certifications Experience of identifying areas for process improvement Proven track record of effective team working and broader organisational collaboration Experience of actively participating in Customer Service Review meetings Excellent report writing skills Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022
Request Technology - Craig Johnson
Chelmsford, Massachusetts
*We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an Senior Manager Oracle Applications DBA. Candidate will be very hands-on, and will be ensuring production up-time service levels are maintained and made available per requirements that include backup, recovery, refresh, performance tuning, and security (physical and data). Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Excellent interpersonal communication skills Ability to work with team members located in multiple geographies and time zones. Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud.
28/05/2024
Full time
*We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an Senior Manager Oracle Applications DBA. Candidate will be very hands-on, and will be ensuring production up-time service levels are maintained and made available per requirements that include backup, recovery, refresh, performance tuning, and security (physical and data). Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Excellent interpersonal communication skills Ability to work with team members located in multiple geographies and time zones. Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud.