D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice). Marketing and campaigns - Including Add-ons eg, Click Dimensions/Mailchimp/Microsoft Dynamics Marketing) Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks/user stories/sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
17/05/2024
Full time
D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity/Quote/Order/Invoice). Marketing and campaigns - Including Add-ons eg, Click Dimensions/Mailchimp/Microsoft Dynamics Marketing) Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship types. Model Driven App Form Design. Business Process Flows spanning multiple entities and implementing branching logic. Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic. Dynamics 365 CE Dashboards including a combination of charts and list views. Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used. Model Driven Apps containing multiple system components. Ribbon Customisation. Where appropriate can implement complex field types (Rollup/Calculated/Customer). Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security. Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE. Understands and identifies the point at which requirements are more effectively met using custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues. Ability to extend solutions using complimentary Office 365/Power Platform technologies such as: Power Platform Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs. DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks/user stories/sprints to manage deployment contents. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
We have an exciting opportunity to join a leading System Integrator and Professional Services Consulting firm working in the Microsoft Applications and Cloud Engineering team. Your role as a Microsoft Dynamics 365 FinOps Architectwill be to help to grow pre-sales drive growth across Microsoft Dynamics 365, Power Platform and Microsoft Azure. You will form part of a team that helps to shape future projects and client engagements by identifying new opportunities for Dynamics 365 Finance and Operations implementations. The Microsoft Dynamics 365 FinOps Architectwill be working with people ranging in experience, from early and emerging talent to specialists. Our clients are looking for bright people with a passion for Microsoft technology and the benefits it brings to our clients. And someone who has a consultative nature that can help customers on their journey to adopting Dynamics 365 Finance and Operations. The Microsoft Dynamics 365 FinOps Architect will benefit from training and development and have a customer base of clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health). The Microsoft Dynamics 365 FinOps Architectrole is pre-sales/early delivery focused, working directly with sales and delivery colleagues. This role will include Identify business opportunities within existing clients and build a portfolio of new customers. Building sales content and work with sales and marketing teams to highlight the practices capabilities in Dynamics 365 Finance and Operations and the business value and benefits organisations can achieve from using it. Preparing and deliver demos and POCs to technical and non-technical stakeholders, including c-suite. Acting as solution lead on sales engagements and set architecture best practices and processes as well as high-level and low-level solution design of end-to-end Dynamics 365 FinOps projects. Supporting estimation and planning for bid responses, and be a trusted advisor for colleagues and client stakeholders, building strong relationships and customer trust. The Microsoft Dynamics 365 FinOps Architect should demonstrate the following experience and capabilities Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform with great drive engagement and adoption, consulting and leadership skills to form strong and lasting relationships with clients and colleagues and to drive growth. Full implementation life cycle experience of ERP based programmes within Microsoft Dynamics 365 and the Power Platform, with knowledge of software engineering best practices and limitation with Dynamics 365 FinOps as well as Microsoft Dynamics CRM SDK, X , C#, Visual Studio and Team Foundation Server. Advise on Continuous Integration (CI) and Continuous Delivery (CD) options available to Dynamics 365 FinOps projects. Working knowledge of Microsoft Dynamics 365 CE, Power Platform and Azure to enable a best fit approach to every solution. A passion for delivering according to an agile methodology, planning projects and releases following scrum. There is a hybrid working model with good WFH opportunities, however the Microsoft Dynamics 365 FinOps Architect should be flexible and UK mobile but can live anywhere in the UK . Any required travel will be expensed. The Microsoft Dynamics 365 FinOps Architectmust have full rights to work in the UK without requiring work permit sponsorship and should also be eligible for Security clearance applications, this means we require British/dual nationals with no travel outside of the UK for over 28 consecutive days over the past 5 years period. If you are unsure on this please apply and we can discuss further. If you have read this far and you have some of the skills required, please send your CV and lets talk!
17/05/2024
Full time
We have an exciting opportunity to join a leading System Integrator and Professional Services Consulting firm working in the Microsoft Applications and Cloud Engineering team. Your role as a Microsoft Dynamics 365 FinOps Architectwill be to help to grow pre-sales drive growth across Microsoft Dynamics 365, Power Platform and Microsoft Azure. You will form part of a team that helps to shape future projects and client engagements by identifying new opportunities for Dynamics 365 Finance and Operations implementations. The Microsoft Dynamics 365 FinOps Architectwill be working with people ranging in experience, from early and emerging talent to specialists. Our clients are looking for bright people with a passion for Microsoft technology and the benefits it brings to our clients. And someone who has a consultative nature that can help customers on their journey to adopting Dynamics 365 Finance and Operations. The Microsoft Dynamics 365 FinOps Architect will benefit from training and development and have a customer base of clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health). The Microsoft Dynamics 365 FinOps Architectrole is pre-sales/early delivery focused, working directly with sales and delivery colleagues. This role will include Identify business opportunities within existing clients and build a portfolio of new customers. Building sales content and work with sales and marketing teams to highlight the practices capabilities in Dynamics 365 Finance and Operations and the business value and benefits organisations can achieve from using it. Preparing and deliver demos and POCs to technical and non-technical stakeholders, including c-suite. Acting as solution lead on sales engagements and set architecture best practices and processes as well as high-level and low-level solution design of end-to-end Dynamics 365 FinOps projects. Supporting estimation and planning for bid responses, and be a trusted advisor for colleagues and client stakeholders, building strong relationships and customer trust. The Microsoft Dynamics 365 FinOps Architect should demonstrate the following experience and capabilities Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform with great drive engagement and adoption, consulting and leadership skills to form strong and lasting relationships with clients and colleagues and to drive growth. Full implementation life cycle experience of ERP based programmes within Microsoft Dynamics 365 and the Power Platform, with knowledge of software engineering best practices and limitation with Dynamics 365 FinOps as well as Microsoft Dynamics CRM SDK, X , C#, Visual Studio and Team Foundation Server. Advise on Continuous Integration (CI) and Continuous Delivery (CD) options available to Dynamics 365 FinOps projects. Working knowledge of Microsoft Dynamics 365 CE, Power Platform and Azure to enable a best fit approach to every solution. A passion for delivering according to an agile methodology, planning projects and releases following scrum. There is a hybrid working model with good WFH opportunities, however the Microsoft Dynamics 365 FinOps Architect should be flexible and UK mobile but can live anywhere in the UK . Any required travel will be expensed. The Microsoft Dynamics 365 FinOps Architectmust have full rights to work in the UK without requiring work permit sponsorship and should also be eligible for Security clearance applications, this means we require British/dual nationals with no travel outside of the UK for over 28 consecutive days over the past 5 years period. If you are unsure on this please apply and we can discuss further. If you have read this far and you have some of the skills required, please send your CV and lets talk!
Dynamics365, D365, Dynamics, Developer, PowerApps, React, Azure, Surrey, Hybrid, Permanent Harris Global are on the lookout for a Dynamics 365 Developer to work for one of our Surrey based clients. This is a permanent opportunity working on a hybrid basis with two days a week onsite. The ideal candidate will have a strong background in Dynamics 365 development. Key Responsibilities: Develop, support, and maintain Dynamics CRM software solutions in line with the Company's architectural vision Develop and maintain software solutions in an Agile environment working collaboratively with internal teams Write clean, scalable code using .NET programming languages and SOLID principles. Write unit and integration tests to improve code coverage and quality. Serve as an expert on applications and provide technical support. Provide guidance to other team members as regards best practice techniques and participate in pair programming sessions to aid learning and quality of solutions. Take part in cross team activities such as communities of practice. Monitor and develop training plans for less experienced developers. Experience: C# and VB.NET & working within a .Net framework and Azure Microsoft Dynamics CRM (including 365) Demonstrable experience within Microsoft applications and platforms. Significant experience and knowledge of Microsoft development, test and project technologies. Experience with IT development processes and delivery life cycles. Experience working within an Agile environment Experience in mentoring other team members to improve individual and team capability. Experience of converting architectural vision into elegant business solutions and applying development patterns and practices. Experience of owning the technical leadership of a solution Experience in technically leading solution development and assisting team members Dynamics365, D365, Dynamics, Developer, PowerApps, React, Azure, Surrey, Hybrid, Permanent
14/05/2024
Full time
Dynamics365, D365, Dynamics, Developer, PowerApps, React, Azure, Surrey, Hybrid, Permanent Harris Global are on the lookout for a Dynamics 365 Developer to work for one of our Surrey based clients. This is a permanent opportunity working on a hybrid basis with two days a week onsite. The ideal candidate will have a strong background in Dynamics 365 development. Key Responsibilities: Develop, support, and maintain Dynamics CRM software solutions in line with the Company's architectural vision Develop and maintain software solutions in an Agile environment working collaboratively with internal teams Write clean, scalable code using .NET programming languages and SOLID principles. Write unit and integration tests to improve code coverage and quality. Serve as an expert on applications and provide technical support. Provide guidance to other team members as regards best practice techniques and participate in pair programming sessions to aid learning and quality of solutions. Take part in cross team activities such as communities of practice. Monitor and develop training plans for less experienced developers. Experience: C# and VB.NET & working within a .Net framework and Azure Microsoft Dynamics CRM (including 365) Demonstrable experience within Microsoft applications and platforms. Significant experience and knowledge of Microsoft development, test and project technologies. Experience with IT development processes and delivery life cycles. Experience working within an Agile environment Experience in mentoring other team members to improve individual and team capability. Experience of converting architectural vision into elegant business solutions and applying development patterns and practices. Experience of owning the technical leadership of a solution Experience in technically leading solution development and assisting team members Dynamics365, D365, Dynamics, Developer, PowerApps, React, Azure, Surrey, Hybrid, Permanent