We are looking for one Ansible Software Engineer (including Ansible Tower, PowerShell, Linux RedHat, Windows Server 2019) for STRASBOURG (100% on-site) with EU-passport to start a 3x 1-year contract (extensions possible) for an EU-agency-client. Start date: in 2-3 months, or earlier when you have an existing EU-Security-clearance. BACKGROUND Our client is an international organisation and a great reference in any CV! English speaking environment. This role will be 100% onsite in Strasbourg as long the restrictions are lifted. This is a real long-term contract with possibility of extension based on performance and budget availability (initial 220 day contract, where 2x 220 day extensions are foreseen). EU nationals ONLY (due to the "EU" security certifications required). We can't accept any longer UK-consultants, as long they don't have EU-security-clearance or another EU-citizenship (Please note, after Brexit the UK-consultants can't get any longer "EU" security clearances, which is mandatory for this position). Start date in 2-3 months. Earlier when you have an existing EU-security-clearance . We will support your request to get a SC clearance but this application might delay start by some weeks. This position requires "security clearance level: EU SECRET". If the candidate doesn't have a Security Clearance (SC) yet, then he/she can start working, when presenting: - A fresh criminal record (from his/her home country), plus ID-card copy. Our company is holding "FSC - Facility Security Clearance", so we are able to guide/sponsor you through the "PSC - Personal Security Clearance" procedure. The applicants attention is drawn to the important role that the curriculum vitae plays in the evaluation. Curriculum vitae shall illustrate the specific skills relevant to this request. We would like to receive CVs of suitable candidates together with pricing quotations, based on a daily net rate including travel costs for the services described. Europass-CV-format (DOC) will be required at a later stage, it's mandatory, we can provide template (please don't use the online forms). JOB DESCRIPTION The Job Description is "general", as usual in these EU-agencies, where we will learn about the specific focus of the role in the VC interview. We are looking for one ANSIBLE Software Engineer with experience with ANSIBLE (including Ansible Tower) and PowerShell, Linux RedHat and Windows Server 2019 to join my EU-agency-clients' security-team in STRASBOURG (100% on-site). Mandatory: EU-passport. Duration: a 3x 1-year contract (extensions possible) Start date: in June, maybe some weeks later, when you don't have a current EU-Security-clearance. TASKS Employ your extensive expertise in Ansible (including Ansible Tower) and PowerShell, to develop and implement robust security measures across our Linux RedHat and Windows Server 2019 environments. Collaborate closely with IT teams to automate security processes, enhance system monitoring capabilities, and respond swiftly to security incidents. Optional: Proficiency in PKI, Forgerock, Venafi CLMS, and Python Scripting would be advantageous SKILLS Minimum of 6 years of IT professional experience Minimum of 3 years of professional experience with Ansible (including Ansible Tower) and PowerShell, Linux RedHat and Windows Server 2019 PROVIDER infom consulting is an owner-managed business and consulting firm in Germany. The company supports large corporations and larger SMEs across Europe. Our IT experts are realising projects for the European Institutions, United Nations agencies, International Organisations and multinational companies across the EU. If this sounds of interest, then please get in touch ASAP so we can talk about the role and your experience.
26/04/2024
Project-based
We are looking for one Ansible Software Engineer (including Ansible Tower, PowerShell, Linux RedHat, Windows Server 2019) for STRASBOURG (100% on-site) with EU-passport to start a 3x 1-year contract (extensions possible) for an EU-agency-client. Start date: in 2-3 months, or earlier when you have an existing EU-Security-clearance. BACKGROUND Our client is an international organisation and a great reference in any CV! English speaking environment. This role will be 100% onsite in Strasbourg as long the restrictions are lifted. This is a real long-term contract with possibility of extension based on performance and budget availability (initial 220 day contract, where 2x 220 day extensions are foreseen). EU nationals ONLY (due to the "EU" security certifications required). We can't accept any longer UK-consultants, as long they don't have EU-security-clearance or another EU-citizenship (Please note, after Brexit the UK-consultants can't get any longer "EU" security clearances, which is mandatory for this position). Start date in 2-3 months. Earlier when you have an existing EU-security-clearance . We will support your request to get a SC clearance but this application might delay start by some weeks. This position requires "security clearance level: EU SECRET". If the candidate doesn't have a Security Clearance (SC) yet, then he/she can start working, when presenting: - A fresh criminal record (from his/her home country), plus ID-card copy. Our company is holding "FSC - Facility Security Clearance", so we are able to guide/sponsor you through the "PSC - Personal Security Clearance" procedure. The applicants attention is drawn to the important role that the curriculum vitae plays in the evaluation. Curriculum vitae shall illustrate the specific skills relevant to this request. We would like to receive CVs of suitable candidates together with pricing quotations, based on a daily net rate including travel costs for the services described. Europass-CV-format (DOC) will be required at a later stage, it's mandatory, we can provide template (please don't use the online forms). JOB DESCRIPTION The Job Description is "general", as usual in these EU-agencies, where we will learn about the specific focus of the role in the VC interview. We are looking for one ANSIBLE Software Engineer with experience with ANSIBLE (including Ansible Tower) and PowerShell, Linux RedHat and Windows Server 2019 to join my EU-agency-clients' security-team in STRASBOURG (100% on-site). Mandatory: EU-passport. Duration: a 3x 1-year contract (extensions possible) Start date: in June, maybe some weeks later, when you don't have a current EU-Security-clearance. TASKS Employ your extensive expertise in Ansible (including Ansible Tower) and PowerShell, to develop and implement robust security measures across our Linux RedHat and Windows Server 2019 environments. Collaborate closely with IT teams to automate security processes, enhance system monitoring capabilities, and respond swiftly to security incidents. Optional: Proficiency in PKI, Forgerock, Venafi CLMS, and Python Scripting would be advantageous SKILLS Minimum of 6 years of IT professional experience Minimum of 3 years of professional experience with Ansible (including Ansible Tower) and PowerShell, Linux RedHat and Windows Server 2019 PROVIDER infom consulting is an owner-managed business and consulting firm in Germany. The company supports large corporations and larger SMEs across Europe. Our IT experts are realising projects for the European Institutions, United Nations agencies, International Organisations and multinational companies across the EU. If this sounds of interest, then please get in touch ASAP so we can talk about the role and your experience.
Lead .NET Developer - Backend * £65k - £75k + bonus * Hybrid remote (fixed 2 days a week in office) * Manchester city centre (walking distance from both Manchester Victoria and Piccadilly station) This is an excellent opportunity to work on a newly launched enterprise platform built in .NET 6, that is used by tens of millions of people across the UK, and soon to be even more once launched in the U.S. in 2025. The system processes 1000's of transactions and calculations every second and handles huge amounts of live incoming data streams from a multitude of external feeds. Duties Lead the design, development, and maintenance of software applications ensuring quality, efficiency and maximising performance and minimising technical debt. Feature development and evaluation of the tooling processes both in development and deployment alongside the Platform Engineering team. Collaborate with cross-functional teams, including Designers, Testers, and Project Managers Provide technical direction and guidance to the development team, including code reviews, mentoring and ensuring the platform coding standards are being adhered to. Implement and follow software development processes, including Agile and Scrum methodologies, and lead process improvement efforts. Document software design, code, and test procedures, and ensure that all documentation is complete and accurate. Participate in the estimation of software development projects and lead the planning and scheduling of projects. Participate in customer and end-user interactions to gather requirements and provide support. Contribute to the development and maintenance of technical documentation, including user manuals and help systems. Mentor junior members of the team and supporting their professional growth as well as guiding other C#.Net team members. Act as a liaison between the Engineering team and Senior Management, communicating project status and technical challenges. Assume a leadership role in the company, representing the Engineering team and promoting best practices in software development. Requirements: Indepth knowledge of C# .NET (Framework and Core), SQL/MySQL building web services Excellent understanding or OOP concepts and design patterns Experience with Message brokers Expert knowledge of software design and architecture Experience of TDD or similar approaches to ensuring quality Experience working in an Agile environment Desirable Expertise in performance optimisation Experience with NoSQL Knowledge of the latest ES standards and TypeScript is beneficial Working with, and supporting remote developers (working on the same product) Qualifications A degree in Computer Science is desirable but not essential. AWS, Azure or GCP certification is desirable but not essential. What is in it for me? Flexi-time (start anywhere between 7am and 10am) Hybrid (2 days in the office and 3 days from home) Annual bonus Interested? Contact Philip Boltt at Lorien Global. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/04/2024
Full time
Lead .NET Developer - Backend * £65k - £75k + bonus * Hybrid remote (fixed 2 days a week in office) * Manchester city centre (walking distance from both Manchester Victoria and Piccadilly station) This is an excellent opportunity to work on a newly launched enterprise platform built in .NET 6, that is used by tens of millions of people across the UK, and soon to be even more once launched in the U.S. in 2025. The system processes 1000's of transactions and calculations every second and handles huge amounts of live incoming data streams from a multitude of external feeds. Duties Lead the design, development, and maintenance of software applications ensuring quality, efficiency and maximising performance and minimising technical debt. Feature development and evaluation of the tooling processes both in development and deployment alongside the Platform Engineering team. Collaborate with cross-functional teams, including Designers, Testers, and Project Managers Provide technical direction and guidance to the development team, including code reviews, mentoring and ensuring the platform coding standards are being adhered to. Implement and follow software development processes, including Agile and Scrum methodologies, and lead process improvement efforts. Document software design, code, and test procedures, and ensure that all documentation is complete and accurate. Participate in the estimation of software development projects and lead the planning and scheduling of projects. Participate in customer and end-user interactions to gather requirements and provide support. Contribute to the development and maintenance of technical documentation, including user manuals and help systems. Mentor junior members of the team and supporting their professional growth as well as guiding other C#.Net team members. Act as a liaison between the Engineering team and Senior Management, communicating project status and technical challenges. Assume a leadership role in the company, representing the Engineering team and promoting best practices in software development. Requirements: Indepth knowledge of C# .NET (Framework and Core), SQL/MySQL building web services Excellent understanding or OOP concepts and design patterns Experience with Message brokers Expert knowledge of software design and architecture Experience of TDD or similar approaches to ensuring quality Experience working in an Agile environment Desirable Expertise in performance optimisation Experience with NoSQL Knowledge of the latest ES standards and TypeScript is beneficial Working with, and supporting remote developers (working on the same product) Qualifications A degree in Computer Science is desirable but not essential. AWS, Azure or GCP certification is desirable but not essential. What is in it for me? Flexi-time (start anywhere between 7am and 10am) Hybrid (2 days in the office and 3 days from home) Annual bonus Interested? Contact Philip Boltt at Lorien Global. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Project Manager vacancy requiring profound PLM knowledge for our Zurich based client in the technology sector . Your tasks: Leading the PLM system implementation and participating in end-to-end Digital transformation Defining strategies for Data migration, Design data management, BOM management, Change Management, MES, ERP and downstream system integration Developing architectural blueprints for PLM, CAD, PLM-ERP interfaces and downstream systems Enhancing the applications landscape for Multi-PLM, MES, M-CAD, E-CAD, FEM systems and future R&D tools Assessing the business problems, their financial impacts, proposing solutions and driving change for key results Training the Power User organization along with creating, reviewing and validating the training materials Your experience/knowledge: 7+ years of experience as a Project Manager using PLM and CAx technologies Operational expertise in CAx and custom engineering tools like Siemens Teamcenter, NX, CATIA, SAP, IFS, Windchill and 3D experience Excellent knowledge of Teamcenter modules like BMIDE, Structure Manager, Workflow Designer, Change Management, BOM Configuration methods, Active Workspace, ERP interfaces, OpsCenter and MES Language skills: English and German - fluent in written and spoken Your soft skills: Strong stakeholder management skills Hands-on working mentality Location: Zurich, Switzerland Sector: Technology Start: 05 /2024 Duration: 6 MM+ Ref .Nr.: BH19915 Take the next step and send us your CV and contact phone number on which we can reach you during working hours. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are welcome, we will support you all the way. By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.
26/04/2024
Project-based
Project Manager vacancy requiring profound PLM knowledge for our Zurich based client in the technology sector . Your tasks: Leading the PLM system implementation and participating in end-to-end Digital transformation Defining strategies for Data migration, Design data management, BOM management, Change Management, MES, ERP and downstream system integration Developing architectural blueprints for PLM, CAD, PLM-ERP interfaces and downstream systems Enhancing the applications landscape for Multi-PLM, MES, M-CAD, E-CAD, FEM systems and future R&D tools Assessing the business problems, their financial impacts, proposing solutions and driving change for key results Training the Power User organization along with creating, reviewing and validating the training materials Your experience/knowledge: 7+ years of experience as a Project Manager using PLM and CAx technologies Operational expertise in CAx and custom engineering tools like Siemens Teamcenter, NX, CATIA, SAP, IFS, Windchill and 3D experience Excellent knowledge of Teamcenter modules like BMIDE, Structure Manager, Workflow Designer, Change Management, BOM Configuration methods, Active Workspace, ERP interfaces, OpsCenter and MES Language skills: English and German - fluent in written and spoken Your soft skills: Strong stakeholder management skills Hands-on working mentality Location: Zurich, Switzerland Sector: Technology Start: 05 /2024 Duration: 6 MM+ Ref .Nr.: BH19915 Take the next step and send us your CV and contact phone number on which we can reach you during working hours. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are welcome, we will support you all the way. By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.
We are currently looking on behalf of one of our important clients for a Microsoft Workplace/Client Systems Engineer (German Speaking). This role is permanent position based in Zürich Canton & comes with good home office allowance. Your Role: Plan & further develop client infrastructure & its services around M365 & Azure and ensure the engineering of the modern workplace. Design & automate an SCCM deployment environment & deal with current market trends in the client environment. Take Windows & System clients to the next level, ensure that customer solutions interact optimally with M365 & Azure & that business requirements are implemented accordingly. Develop concepts & proposed solutions, use O365 functions in client management & drive automation through process modelling & Scripting. Integrate new applications & systems & put them into operation. Implement projects efficiently & successfully. Develop & implement complex solutions in the M365 environment. Support & advise system developers, application managers, system users & external customers on system technology issues. Your Skills: At least 3 years of professional experience in Modern Workplace Management with Microsoft technologies. Very familiar with current Windows client functionalities such as AppLocker Windows Defender, Hello for Business, compliance policies & GPOs Skilled in automating processes with PowerShell. Experienced in managing projects as a project or partial-project manager. Your Profile: Completed University Degree in the area of Computer Science or similar. Self-motivated, conceptual, strong communication skills & team-oriented. Fluent in English & very good German language skills (to at least B2 Level) are mandatory requirements.
26/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Microsoft Workplace/Client Systems Engineer (German Speaking). This role is permanent position based in Zürich Canton & comes with good home office allowance. Your Role: Plan & further develop client infrastructure & its services around M365 & Azure and ensure the engineering of the modern workplace. Design & automate an SCCM deployment environment & deal with current market trends in the client environment. Take Windows & System clients to the next level, ensure that customer solutions interact optimally with M365 & Azure & that business requirements are implemented accordingly. Develop concepts & proposed solutions, use O365 functions in client management & drive automation through process modelling & Scripting. Integrate new applications & systems & put them into operation. Implement projects efficiently & successfully. Develop & implement complex solutions in the M365 environment. Support & advise system developers, application managers, system users & external customers on system technology issues. Your Skills: At least 3 years of professional experience in Modern Workplace Management with Microsoft technologies. Very familiar with current Windows client functionalities such as AppLocker Windows Defender, Hello for Business, compliance policies & GPOs Skilled in automating processes with PowerShell. Experienced in managing projects as a project or partial-project manager. Your Profile: Completed University Degree in the area of Computer Science or similar. Self-motivated, conceptual, strong communication skills & team-oriented. Fluent in English & very good German language skills (to at least B2 Level) are mandatory requirements.
LA International Computer Consultants Ltd
City, London
* Required: DV cleared Network Engineer Location: Full time on site in London IR35 Status: Inside IR35 Contract Duration: 6 months initial contract, with view for extensions Your experience * Experience of independently implementing LAN networks and infrastructure patching following design specifications and resolving issues. * Meets project deadlines and costs within own scope of responsibility. * Errors with workarounds or fixes provided in a timely manner. Brief Overview of role/project: * We are looking for a network engineer to work as part of a multi skilled agile team, including security, service and management where teamwork is paramount. * Your role will involve providing varied and complex technical support activities as part of project deployment, including installation, troubleshooting, problem resolution and maintenance. Advises project SME on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. * Project Work. Technical implementation of medium to large infrastructures to timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to jointly resolve in-depth product issues where necessary. * Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
26/04/2024
Project-based
* Required: DV cleared Network Engineer Location: Full time on site in London IR35 Status: Inside IR35 Contract Duration: 6 months initial contract, with view for extensions Your experience * Experience of independently implementing LAN networks and infrastructure patching following design specifications and resolving issues. * Meets project deadlines and costs within own scope of responsibility. * Errors with workarounds or fixes provided in a timely manner. Brief Overview of role/project: * We are looking for a network engineer to work as part of a multi skilled agile team, including security, service and management where teamwork is paramount. * Your role will involve providing varied and complex technical support activities as part of project deployment, including installation, troubleshooting, problem resolution and maintenance. Advises project SME on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. * Project Work. Technical implementation of medium to large infrastructures to timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to jointly resolve in-depth product issues where necessary. * Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier/Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for Real Time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat/CentOS/Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer/Architect Role MS700/MS720/MS 740 SBC vendor qualifications (Dialogic, Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between £75,000 - £85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
24/04/2024
Full time
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier/Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for Real Time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat/CentOS/Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer/Architect Role MS700/MS720/MS 740 SBC vendor qualifications (Dialogic, Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between £75,000 - £85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
24/04/2024
Full time
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
Job Description: Systems Engineer Location: Tolmin, Slovenia (Hybrid Work Model) Nigel Frank International, a premier IT recruitment agency, is seeking a proficient Systems Engineer to join our esteemed client's team, a global end-user organisation. This is a unique opportunity for a skilled professional to contribute to innovative projects within a dynamic environment. Role Overview: As a Systems Engineer, you will play a pivotal role in maintaining and enhancing the technical infrastructure of our client's division. You will collaborate closely with cross-functional teams to ensure the seamless operation of systems, applications, and network components. Key Responsibilities: Manage and administer systems within the company division, including but not limited to ERPs, production machine software and reporting software. Implement and maintain security measures to safeguard divisional assets and data integrity. Troubleshoot technical issues and provide timely resolutions to ensure minimal disruption to operations. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Support a major ERP project, managing simplification of business processes and change management with our users. Provide technical guidance and support to junior team members, fostering a culture of knowledge sharing and continuous learning. Required Skills: Familiarity with ERP systems (SAP, MS Dynamics, NetSuite etc.) Experience with Business Intelligence & Reporting Tools (Power BI, Tableau, SSRS etc.) Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Effective communication skills, with the ability to convey technical concepts to non-technical stakeholders. Proven track record of collaborating with cross-functional teams to achieve common goals. Other Details: Salary: EUR 40000 Work Model: Hybrid (Combination of office and remote work) Headquarters: USA (Branch location - Tolmin, Slovenia) Email to Apply: (see below) Join our client's dynamic team and embark on a rewarding career journey where your skills and expertise will be valued and appreciated. Apply now to take the next step in your professional development! Nigel Frank International is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
23/04/2024
Full time
Job Description: Systems Engineer Location: Tolmin, Slovenia (Hybrid Work Model) Nigel Frank International, a premier IT recruitment agency, is seeking a proficient Systems Engineer to join our esteemed client's team, a global end-user organisation. This is a unique opportunity for a skilled professional to contribute to innovative projects within a dynamic environment. Role Overview: As a Systems Engineer, you will play a pivotal role in maintaining and enhancing the technical infrastructure of our client's division. You will collaborate closely with cross-functional teams to ensure the seamless operation of systems, applications, and network components. Key Responsibilities: Manage and administer systems within the company division, including but not limited to ERPs, production machine software and reporting software. Implement and maintain security measures to safeguard divisional assets and data integrity. Troubleshoot technical issues and provide timely resolutions to ensure minimal disruption to operations. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Support a major ERP project, managing simplification of business processes and change management with our users. Provide technical guidance and support to junior team members, fostering a culture of knowledge sharing and continuous learning. Required Skills: Familiarity with ERP systems (SAP, MS Dynamics, NetSuite etc.) Experience with Business Intelligence & Reporting Tools (Power BI, Tableau, SSRS etc.) Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Effective communication skills, with the ability to convey technical concepts to non-technical stakeholders. Proven track record of collaborating with cross-functional teams to achieve common goals. Other Details: Salary: EUR 40000 Work Model: Hybrid (Combination of office and remote work) Headquarters: USA (Branch location - Tolmin, Slovenia) Email to Apply: (see below) Join our client's dynamic team and embark on a rewarding career journey where your skills and expertise will be valued and appreciated. Apply now to take the next step in your professional development! Nigel Frank International is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Data DevOps Engineer - DevOps, Big data - Permanent - Gloucestershire Location: Gloucestershire/Bristol (full-time onsite) Salary: £65 - £95K per annum Negotiable DOE Benefits: Flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: We are looking for a bright, driven, customer focussed professional to join our clients Hybrid Cloud Delivery team, and work alongside Enterprise Data Engineering Consultants to accelerate and drive data engineering opportunities. This is a fantastic opportunity for a dynamic individual with big ambitions, who is an established technologist with both outstanding technical ability and consultative mindset. This would suit an open-minded personable self-starter who relishes the fluidity and collaborative nature of consultancy. The Role: This role sits on our clients Advisory and Professional Services delivery team, who provide thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class Vender & Partner technologies to create relevant and effective business-valued technical solutions. The Data DevOps Engineer role is all about the detailed development and implementation of scalable clustered Big Data solutions, with a specific focus on automated dynamic scaling, self-healing systems. Duties: Participating in the full life cycle of data solution development, from requirements engineering through to continuous optimisation engineering and all the typical activities in between Providing technical thought-leadership and advisory on technologies and processes at the core of the data domain, as well as data domain adjacent technologies Engaging and collaborating with both internal and external teams and be a confident participant as well as a leader Assisting with solution improvement activities driven either by the project or service Essential Requirements: Excellent knowledge of Linux operating system administration and implementation Broad understanding of the containerisation domain adjacent technologies/services, such as: Docker, OpenShift, Kubernetes etc. Infrastructure as Code and CI/CD paradigms and systems such as: Ansible, Terraform, Jenkins, Bamboo, Concourse etc. Monitoring utilising products such as: Prometheus, Grafana, ELK, filebeat etc. Observability - SRE Big Data solutions (ecosystems) and technologies such as: Apache Spark and the Hadoop Ecosystem Edge technologies eg NGINX, HAProxy etc. Excellent knowledge of YAML or similar languages Desirable Requirements: Jupyter Hub Awareness Minio or similar S3 storage technology Trino/Presto RabbitMQ or other common queue technology eg ActiveMQ NiFi Rego Familiarity with code development, Shell-Scripting in Python, Bash etc. To apply for this Data DevOps Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
22/04/2024
Full time
Data DevOps Engineer - DevOps, Big data - Permanent - Gloucestershire Location: Gloucestershire/Bristol (full-time onsite) Salary: £65 - £95K per annum Negotiable DOE Benefits: Flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: We are looking for a bright, driven, customer focussed professional to join our clients Hybrid Cloud Delivery team, and work alongside Enterprise Data Engineering Consultants to accelerate and drive data engineering opportunities. This is a fantastic opportunity for a dynamic individual with big ambitions, who is an established technologist with both outstanding technical ability and consultative mindset. This would suit an open-minded personable self-starter who relishes the fluidity and collaborative nature of consultancy. The Role: This role sits on our clients Advisory and Professional Services delivery team, who provide thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class Vender & Partner technologies to create relevant and effective business-valued technical solutions. The Data DevOps Engineer role is all about the detailed development and implementation of scalable clustered Big Data solutions, with a specific focus on automated dynamic scaling, self-healing systems. Duties: Participating in the full life cycle of data solution development, from requirements engineering through to continuous optimisation engineering and all the typical activities in between Providing technical thought-leadership and advisory on technologies and processes at the core of the data domain, as well as data domain adjacent technologies Engaging and collaborating with both internal and external teams and be a confident participant as well as a leader Assisting with solution improvement activities driven either by the project or service Essential Requirements: Excellent knowledge of Linux operating system administration and implementation Broad understanding of the containerisation domain adjacent technologies/services, such as: Docker, OpenShift, Kubernetes etc. Infrastructure as Code and CI/CD paradigms and systems such as: Ansible, Terraform, Jenkins, Bamboo, Concourse etc. Monitoring utilising products such as: Prometheus, Grafana, ELK, filebeat etc. Observability - SRE Big Data solutions (ecosystems) and technologies such as: Apache Spark and the Hadoop Ecosystem Edge technologies eg NGINX, HAProxy etc. Excellent knowledge of YAML or similar languages Desirable Requirements: Jupyter Hub Awareness Minio or similar S3 storage technology Trino/Presto RabbitMQ or other common queue technology eg ActiveMQ NiFi Rego Familiarity with code development, Shell-Scripting in Python, Bash etc. To apply for this Data DevOps Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Subject: Cloud Consultant/Architect - On-Site - Gloucestershire/Bristol - £65 to £95K - AWS - IaaS - PaaS - Kubernetes - Automation Job Title: Cloud Technical Consultant/Architect Location: Gloucestershire/Bristol Salary: £65 - £95K Per Annum Benefits: Bonus, flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: This is a fantastic opportunity for someone who has big ambitions and an outstanding ability to create strong relationships - or for a dynamic & seasoned Technologist who is looking for new & exciting opportunities to make a difference. Your focus will be to provide clients with the optimal consultative service and experience, resulting in business outcomes that meeting core client values and business requirements. If you are looking for challenges in a fast paced, thriving, international work environment, then we definitely want to hear from you. The Role: This is a brand new opportunity for a bright, driven, customer focussed professional to join our clients Cloud Delivery' team, and work alongside our Enterprise Cloud specialists to drive forward the design, deployment & operations of Cloud Infrastructure, Automation and Containerisation projects for the end-client. The delivery team help deliver valued clients the most effective Cloud solution to suit the organisational requirements of dynamic and fast-paced business. They support them to exploit maximum business benefit from Cloud solutions, leveraging best in class internal and Partner technologies to create relevant and engaging experiences. Duties: Support the design and development of new capabilities, preparing solution options, investigating technology, designing and running proof of concepts, providing assessments, advice and solution options, providing high level and low level design documentation. Cloud engineering capability to leverage Public Cloud platform using automated build processes deployed using Infrastructure as Code. Provide technical challenge and assurance throughout development and delivery of work. Develop re-useable common solutions and patterns to reduce development lead times, improve commonality and lowering Total Cost of Ownership. Work independently and/or within a team using a DevOps way of working. Required Technical skills & experience: Experienced in Cloud native technologies in AWS. Experienced in deploying IaaS/PaaS in Multi Cloud Environments. Experienced in Cloud and Infrastructure Engineering building and testing new capabilities, and supporting the development of new solutions and common templates. Experienced in being able to act as bridge from the infrastructure through to user facing systems. Desirable Technical Skills & Experience: Experienced in Kubernetes Containers. Experienced in the use of Automation tools eg Terraform, Ansible, Foreman, Puppet and Python. Experienced in different flavours of Linux platform and services. To apply for this Cloud Consultant/Architect permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
22/04/2024
Full time
Subject: Cloud Consultant/Architect - On-Site - Gloucestershire/Bristol - £65 to £95K - AWS - IaaS - PaaS - Kubernetes - Automation Job Title: Cloud Technical Consultant/Architect Location: Gloucestershire/Bristol Salary: £65 - £95K Per Annum Benefits: Bonus, flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: This is a fantastic opportunity for someone who has big ambitions and an outstanding ability to create strong relationships - or for a dynamic & seasoned Technologist who is looking for new & exciting opportunities to make a difference. Your focus will be to provide clients with the optimal consultative service and experience, resulting in business outcomes that meeting core client values and business requirements. If you are looking for challenges in a fast paced, thriving, international work environment, then we definitely want to hear from you. The Role: This is a brand new opportunity for a bright, driven, customer focussed professional to join our clients Cloud Delivery' team, and work alongside our Enterprise Cloud specialists to drive forward the design, deployment & operations of Cloud Infrastructure, Automation and Containerisation projects for the end-client. The delivery team help deliver valued clients the most effective Cloud solution to suit the organisational requirements of dynamic and fast-paced business. They support them to exploit maximum business benefit from Cloud solutions, leveraging best in class internal and Partner technologies to create relevant and engaging experiences. Duties: Support the design and development of new capabilities, preparing solution options, investigating technology, designing and running proof of concepts, providing assessments, advice and solution options, providing high level and low level design documentation. Cloud engineering capability to leverage Public Cloud platform using automated build processes deployed using Infrastructure as Code. Provide technical challenge and assurance throughout development and delivery of work. Develop re-useable common solutions and patterns to reduce development lead times, improve commonality and lowering Total Cost of Ownership. Work independently and/or within a team using a DevOps way of working. Required Technical skills & experience: Experienced in Cloud native technologies in AWS. Experienced in deploying IaaS/PaaS in Multi Cloud Environments. Experienced in Cloud and Infrastructure Engineering building and testing new capabilities, and supporting the development of new solutions and common templates. Experienced in being able to act as bridge from the infrastructure through to user facing systems. Desirable Technical Skills & Experience: Experienced in Kubernetes Containers. Experienced in the use of Automation tools eg Terraform, Ansible, Foreman, Puppet and Python. Experienced in different flavours of Linux platform and services. To apply for this Cloud Consultant/Architect permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
22/04/2024
Full time
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.