Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
17/05/2024
Full time
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
Test Lead ( Nokia, SD Implementation) For our client in Hungary (Gyor), we need a Nokia skilled, Test Lead to oversee/help testing a SD Voice Implementation Testing service for the End client/Operator ie: SD voice for Fixed services testing June until 30th August. "ONSITE"! Remote Sep - DEC The expected services are: 1. Provide onsite call testing fixed in cooperation with senior engineers. 2. Take traces for tests supporting senior engineers. 3. Provide support for technical admin tasks, such as downloading traces and storing them in the artefact's repository. 4. Provide support for non-technical admin tasks, such as updating documentation related to testing. 5. Provide support for updating documentation relating to the testbed. Working closely with the Test Manager and Senior Engineers to support the overall team in delivering their technical deliverables. WORK PACKAGE 1 - planning and execution Definition This work package provides the planning activities related with the project and the respective execution, All the deliverables for this work package need to be written in English. A portion of the activities will be on site in Test site (Gyor Hungary), for both Lab and Production sites. Testing Activities 1. Provide onsite call testing in cooperation with Senior Engineers 2. Take traces for tests supporting senior engineers. 3. Provide support for technical admin tasks, such as downloading traces and storing them in the artefact's repository. 4. Provide support for non-technical admin tasks, such as updating documentation related to testing. 5. Provide support for updating documentation relating to the testbed. 6. Report on progress and activities to the Technical Manager and Senior Engineers where appropriate. 7. Provide support for issue resolution. Deliverables: The key deliverable is on site testing with the following milestones. Location of Services Timeframe Works shall be supplied in the following timeframe: Service support from 3rd June until 30th August. "ONSITE "! with expected extension that can be done remotely September to December 2024!
17/05/2024
Project-based
Test Lead ( Nokia, SD Implementation) For our client in Hungary (Gyor), we need a Nokia skilled, Test Lead to oversee/help testing a SD Voice Implementation Testing service for the End client/Operator ie: SD voice for Fixed services testing June until 30th August. "ONSITE"! Remote Sep - DEC The expected services are: 1. Provide onsite call testing fixed in cooperation with senior engineers. 2. Take traces for tests supporting senior engineers. 3. Provide support for technical admin tasks, such as downloading traces and storing them in the artefact's repository. 4. Provide support for non-technical admin tasks, such as updating documentation related to testing. 5. Provide support for updating documentation relating to the testbed. Working closely with the Test Manager and Senior Engineers to support the overall team in delivering their technical deliverables. WORK PACKAGE 1 - planning and execution Definition This work package provides the planning activities related with the project and the respective execution, All the deliverables for this work package need to be written in English. A portion of the activities will be on site in Test site (Gyor Hungary), for both Lab and Production sites. Testing Activities 1. Provide onsite call testing in cooperation with Senior Engineers 2. Take traces for tests supporting senior engineers. 3. Provide support for technical admin tasks, such as downloading traces and storing them in the artefact's repository. 4. Provide support for non-technical admin tasks, such as updating documentation related to testing. 5. Provide support for updating documentation relating to the testbed. 6. Report on progress and activities to the Technical Manager and Senior Engineers where appropriate. 7. Provide support for issue resolution. Deliverables: The key deliverable is on site testing with the following milestones. Location of Services Timeframe Works shall be supplied in the following timeframe: Service support from 3rd June until 30th August. "ONSITE "! with expected extension that can be done remotely September to December 2024!
Job Purpose & Summary Your expertise as a Multimedia Specialist is essential to our team. This is a multi-disciplinary role across a broad range of platforms, and you will need to be an expert in graphic design, photography, videography, web development and search engine marketing. You will work both independently and as part of a team, and your ability to execute these tasks effectively is crucial to the growth and prosperity of our organisation. Key responsibilities Implement and manage performance of Magenta, Joomla, Shopify, WordPress & HTML sites via organic search engine marketing. Devise, develop and execute off-page linking strategies, where necessary. Optimize websites, Google/Facebook feeds to ensure content engagement and conversion. Monitor performance of sites against acquisition targets identifying areas for improvement and provide recommendations. Create and implement on-page and off-page strategies to facilitate acquisition targets across all digital channels. Identify digital gaps and provide development team with recommendations for implementation based on driving maximum traffic, engagement and conversion while following white-hat SEO best practices. Monitor competitors and provide recommendations to ensure clients achieve maximum returns. Development in conjunction with design team for specific landing page optimization/conversion AdWords campaigns across Magento, Joomla, Shopify, WordPress and HTML. Provide assistance with specifying and designing Internet strategies and web-based methods. Oversee the creative process and give guidance to the design/media team as required. Collaborate with web developers to integrate multimedia elements into websites and optimize user experiences. Ensure content is responsive and accessible. Create and format multimedia content for various media platforms, adapting content to meet platform-specific requirements and trends. Testing multimedia products for technical errors or faults and correct accordingly. Analysing, designing and developing Internet sites applying a mixture of artistry and creativity with software programming and Scripting languages and interfacing with operating environments. Communicating with network specialists regarding web-related issues, such as security and hosting websites, to control and enforce Internet and web server security, space allocation, user access, business continuity, website backup and disaster recovery planning. Designing, developing and integrating computer code with other specialised inputs, such as image files, audio files and Scripting languages, to produce, maintain and support websites. Continue to develop enhancements for product HyperGift. Monitor Product HyperGift sales and provide marketing strategies for current HyperGift clients. Production of HyperGift training videos. Monitor and upgrade Product HyperGift Voucher Templates. Skills and Qualifications Minimum of 5 years' in SEO and development experience across multiple CMS/websites. Excellent analytical skills with experience of delivering reports and ensuring recommended actions. Working development knowledge of Opensource CMS, Shopify, PHP, HTML 5, Java and Python. C# added advantage. Proficiency in multimedia software and tools, such as Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator), Final Cut Pro, or similar. Strong understanding of photo/video production techniques, including shooting, editing, color correction, and sound design. Drone operator experience, preferably DJI. A good understanding of technologies used to run, track and optimise campaigns. Super analytical, evaluative and problem-solving abilities. Ability to establish priorities, work independently and proceed with objectives without supervision. Team Player.
17/05/2024
Full time
Job Purpose & Summary Your expertise as a Multimedia Specialist is essential to our team. This is a multi-disciplinary role across a broad range of platforms, and you will need to be an expert in graphic design, photography, videography, web development and search engine marketing. You will work both independently and as part of a team, and your ability to execute these tasks effectively is crucial to the growth and prosperity of our organisation. Key responsibilities Implement and manage performance of Magenta, Joomla, Shopify, WordPress & HTML sites via organic search engine marketing. Devise, develop and execute off-page linking strategies, where necessary. Optimize websites, Google/Facebook feeds to ensure content engagement and conversion. Monitor performance of sites against acquisition targets identifying areas for improvement and provide recommendations. Create and implement on-page and off-page strategies to facilitate acquisition targets across all digital channels. Identify digital gaps and provide development team with recommendations for implementation based on driving maximum traffic, engagement and conversion while following white-hat SEO best practices. Monitor competitors and provide recommendations to ensure clients achieve maximum returns. Development in conjunction with design team for specific landing page optimization/conversion AdWords campaigns across Magento, Joomla, Shopify, WordPress and HTML. Provide assistance with specifying and designing Internet strategies and web-based methods. Oversee the creative process and give guidance to the design/media team as required. Collaborate with web developers to integrate multimedia elements into websites and optimize user experiences. Ensure content is responsive and accessible. Create and format multimedia content for various media platforms, adapting content to meet platform-specific requirements and trends. Testing multimedia products for technical errors or faults and correct accordingly. Analysing, designing and developing Internet sites applying a mixture of artistry and creativity with software programming and Scripting languages and interfacing with operating environments. Communicating with network specialists regarding web-related issues, such as security and hosting websites, to control and enforce Internet and web server security, space allocation, user access, business continuity, website backup and disaster recovery planning. Designing, developing and integrating computer code with other specialised inputs, such as image files, audio files and Scripting languages, to produce, maintain and support websites. Continue to develop enhancements for product HyperGift. Monitor Product HyperGift sales and provide marketing strategies for current HyperGift clients. Production of HyperGift training videos. Monitor and upgrade Product HyperGift Voucher Templates. Skills and Qualifications Minimum of 5 years' in SEO and development experience across multiple CMS/websites. Excellent analytical skills with experience of delivering reports and ensuring recommended actions. Working development knowledge of Opensource CMS, Shopify, PHP, HTML 5, Java and Python. C# added advantage. Proficiency in multimedia software and tools, such as Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator), Final Cut Pro, or similar. Strong understanding of photo/video production techniques, including shooting, editing, color correction, and sound design. Drone operator experience, preferably DJI. A good understanding of technologies used to run, track and optimise campaigns. Super analytical, evaluative and problem-solving abilities. Ability to establish priorities, work independently and proceed with objectives without supervision. Team Player.
CNC MILLER SETTER OPERATOR REPORTING TO: PRODUCTION MANAGER Due to my client's continued expansion and strong product portfolio across both motorsport and future automotive, we are looking to recruit a CNC Miller Setter Operator to support Production. My client is relied upon by many of the world's top motorsport teams, performance car constructors, hybrid and electric transportation innovators to extract the performance and reliability they require to get their high-performance transmission challenges done. Whatever the nature of your next motorsport or vehicle engineering project might be, my client can help with off-the shelf and bespoke solutions along with design consulting and manufacturing expertise. At my client, we believe that good customer service is every bit as important as a strong product. DUTIES AND RESPONSIBILITIES INCLUDE: Cleanliness of work station and maintenance of machines while during and at the end of their shift in line with company TPM Schedule Reading and interpreting engineering drawings Setting and operating milling machines to required tolerance Use of manual measuring equipment Tool setting on CNC Machines Programme proving of new products as and when required. Actively provide details of changes to correct/improve programs that go towards improving machining performance Loading and unloading parts onto machines Maintain notes (machine log book) on current process identifying any issues for following shift Use of Fanuc controls Tapping and Deburring where required Help and assist other members of the milling cell when required Following daily work to do lists to follow the production schedule issued by Team Leader Take care not to cause harm to yourself, a colleague, visitors, customers or contractors Adhere to all quality, Health and Safety and environmental policies, manuals, objectives, process, procedures and work instructions Actively participate in the [COMPANY] Think Smart/Safe programme Wear appropriate personal protective equipment (PPE) - be accountable for notifying Health and Safety when in need of replacements Liaising with production engineering, design and inspection as and when required Any additional tasks required THE IDEAL CANDIDATE MUST HAVE/SKILLS REQUIRED: Attention to detail Initiative Can-do attitude Confidentiality Customer Service Focus Team player EXPERIENCE IN THE FOLLOWING AREAS WILL BE REQUIRED: 3-5 Years relevant production experience Experience of Milling Operations Willing to work shifts and unsociable hours High attention to detail Required to work overtime in line with company needs DESIRABLE: Experience of a high-quality Manufacturing environment Have previously run Matsuura 3-4-5 axis milling machines or similar Minor Fanuc programme editing Excellent communication skills Good time management
16/05/2024
Full time
CNC MILLER SETTER OPERATOR REPORTING TO: PRODUCTION MANAGER Due to my client's continued expansion and strong product portfolio across both motorsport and future automotive, we are looking to recruit a CNC Miller Setter Operator to support Production. My client is relied upon by many of the world's top motorsport teams, performance car constructors, hybrid and electric transportation innovators to extract the performance and reliability they require to get their high-performance transmission challenges done. Whatever the nature of your next motorsport or vehicle engineering project might be, my client can help with off-the shelf and bespoke solutions along with design consulting and manufacturing expertise. At my client, we believe that good customer service is every bit as important as a strong product. DUTIES AND RESPONSIBILITIES INCLUDE: Cleanliness of work station and maintenance of machines while during and at the end of their shift in line with company TPM Schedule Reading and interpreting engineering drawings Setting and operating milling machines to required tolerance Use of manual measuring equipment Tool setting on CNC Machines Programme proving of new products as and when required. Actively provide details of changes to correct/improve programs that go towards improving machining performance Loading and unloading parts onto machines Maintain notes (machine log book) on current process identifying any issues for following shift Use of Fanuc controls Tapping and Deburring where required Help and assist other members of the milling cell when required Following daily work to do lists to follow the production schedule issued by Team Leader Take care not to cause harm to yourself, a colleague, visitors, customers or contractors Adhere to all quality, Health and Safety and environmental policies, manuals, objectives, process, procedures and work instructions Actively participate in the [COMPANY] Think Smart/Safe programme Wear appropriate personal protective equipment (PPE) - be accountable for notifying Health and Safety when in need of replacements Liaising with production engineering, design and inspection as and when required Any additional tasks required THE IDEAL CANDIDATE MUST HAVE/SKILLS REQUIRED: Attention to detail Initiative Can-do attitude Confidentiality Customer Service Focus Team player EXPERIENCE IN THE FOLLOWING AREAS WILL BE REQUIRED: 3-5 Years relevant production experience Experience of Milling Operations Willing to work shifts and unsociable hours High attention to detail Required to work overtime in line with company needs DESIRABLE: Experience of a high-quality Manufacturing environment Have previously run Matsuura 3-4-5 axis milling machines or similar Minor Fanuc programme editing Excellent communication skills Good time management
Job Title: CNC Grinder Setter Operator Department: Production Reporting to: Production Supervisor Due to their continued expansion and strong product portfolio across both motorsport and future automotive, we are looking to recruit a CNC Grinder Setter Operator to support Production. Our client is relied upon by many of the world's top motorsport teams, performance car constructors, hybrid and electric transportation innovators to extract the performance and reliability they require to get their high-performance transmission challenges done. Whatever the nature of your next motorsport or vehicle engineering project might be, they can help with off-the shelf and bespoke solutions along with design consulting and manufacturing expertise. We believe that good customer service is every bit as important as a strong product. Duties and responsibilities include: Cleanliness of work station and maintenance of machines while during and at the end of their shift in line with company TPM Schedule Reading and interpreting engineering drawings Use of manual measuring equipment Produce programmes on the machine as and when new products arrive Loading and unloading parts onto machines Maintain notes (machine log book) on current process identifying any issues for following shift Machines include: Jones & Shipman 1300X, Studer S40, Studer S145, Jones & Shipman Techmaster 634 surface grinder Actively provide details of changes to correct/improve production of parts towards improving machining performance Help and assist other members of the grinding cell when required Following daily work to do lists to follow the production schedule issued by Team Leader Take care not to cause harm to yourself, a colleague, visitors, customers or contractors Adhere to all quality, Health and Safety and environmental policies, manuals, objectives, process, procedures and work instructions Actively participate in the Think Smart/Safe programme Wear appropriate personal protective equipment (PPE) - be accountable for notifying Health and Safety when in need of replacements Liaising with production engineering, design and inspection as and when required Any additional tasks required The ideal candidate must have/skills required: Attention to detail Initiative Can-do attitude Confidentiality Customer Service Focus Team player Experience in the following areas will be required: 3-5 Years relevant production experience Experience of Grinding Operations Willing to work shifts and unsociable hours High attention to detail Required to work overtime in line with company needs Desirable: Experience of a high-quality Manufacturing environment Writing & editing CNC Grinding programs. Excellent communication skills Good time management
16/05/2024
Full time
Job Title: CNC Grinder Setter Operator Department: Production Reporting to: Production Supervisor Due to their continued expansion and strong product portfolio across both motorsport and future automotive, we are looking to recruit a CNC Grinder Setter Operator to support Production. Our client is relied upon by many of the world's top motorsport teams, performance car constructors, hybrid and electric transportation innovators to extract the performance and reliability they require to get their high-performance transmission challenges done. Whatever the nature of your next motorsport or vehicle engineering project might be, they can help with off-the shelf and bespoke solutions along with design consulting and manufacturing expertise. We believe that good customer service is every bit as important as a strong product. Duties and responsibilities include: Cleanliness of work station and maintenance of machines while during and at the end of their shift in line with company TPM Schedule Reading and interpreting engineering drawings Use of manual measuring equipment Produce programmes on the machine as and when new products arrive Loading and unloading parts onto machines Maintain notes (machine log book) on current process identifying any issues for following shift Machines include: Jones & Shipman 1300X, Studer S40, Studer S145, Jones & Shipman Techmaster 634 surface grinder Actively provide details of changes to correct/improve production of parts towards improving machining performance Help and assist other members of the grinding cell when required Following daily work to do lists to follow the production schedule issued by Team Leader Take care not to cause harm to yourself, a colleague, visitors, customers or contractors Adhere to all quality, Health and Safety and environmental policies, manuals, objectives, process, procedures and work instructions Actively participate in the Think Smart/Safe programme Wear appropriate personal protective equipment (PPE) - be accountable for notifying Health and Safety when in need of replacements Liaising with production engineering, design and inspection as and when required Any additional tasks required The ideal candidate must have/skills required: Attention to detail Initiative Can-do attitude Confidentiality Customer Service Focus Team player Experience in the following areas will be required: 3-5 Years relevant production experience Experience of Grinding Operations Willing to work shifts and unsociable hours High attention to detail Required to work overtime in line with company needs Desirable: Experience of a high-quality Manufacturing environment Writing & editing CNC Grinding programs. Excellent communication skills Good time management
My client is looking for a Support Engineer with DAS (Distributed Antenna Systems) experience ideally with CommScope and SOLiD knowledge. General objectives of the position: DAS (Distributed Antenna systems) technical Support Engineer, particularly for CommScope and SOLiD manufacturers Active participation in the resolution of incidents within the specific scope of DAS equipment in order to guarantee the proper functioning of this equipment. Ensure compliance with contract performance levels Ensure the availability of DAS equipment services located on sensitive sites for the customer Responsible for monitoring the activities of a remote team and monitoring complaints from third-party operators In charge of communication with the customer operator or third-party operators Responsibilities: Active participation in the scope of the customer operator's DAS equipment Network monitoring: opening incident tickets upon alarm detection, establishing a diagnosis Use of the trouble ticket management application and other specific tools Incident resolution: Activation for intervention by production entities, management of on-site interventions and escalation to manufacturer support Monitoring incidents until their closure and ensuring resolution in compliance with SLAs Handling of complaints from a third-party operator: analysis, monitoring and regular sharing of progress with the third-party operator Coordination of a remote team: monitoring of incidents and activities Participation in internal meetings or with the client Take appropriate measures to ensure the correct completion of the mission Control and management of complex technical situations in a calm and professional manner General: Good internal and external communication, including good command of English and ideally French Strong autonomy in the various activities mentioned Availability during the summer period Active role in team coordination Location: Role can be completed remotely but candidates must be based in the EU or UK as very occasionally a visit to offices in Europe may be required.
15/05/2024
Project-based
My client is looking for a Support Engineer with DAS (Distributed Antenna Systems) experience ideally with CommScope and SOLiD knowledge. General objectives of the position: DAS (Distributed Antenna systems) technical Support Engineer, particularly for CommScope and SOLiD manufacturers Active participation in the resolution of incidents within the specific scope of DAS equipment in order to guarantee the proper functioning of this equipment. Ensure compliance with contract performance levels Ensure the availability of DAS equipment services located on sensitive sites for the customer Responsible for monitoring the activities of a remote team and monitoring complaints from third-party operators In charge of communication with the customer operator or third-party operators Responsibilities: Active participation in the scope of the customer operator's DAS equipment Network monitoring: opening incident tickets upon alarm detection, establishing a diagnosis Use of the trouble ticket management application and other specific tools Incident resolution: Activation for intervention by production entities, management of on-site interventions and escalation to manufacturer support Monitoring incidents until their closure and ensuring resolution in compliance with SLAs Handling of complaints from a third-party operator: analysis, monitoring and regular sharing of progress with the third-party operator Coordination of a remote team: monitoring of incidents and activities Participation in internal meetings or with the client Take appropriate measures to ensure the correct completion of the mission Control and management of complex technical situations in a calm and professional manner General: Good internal and external communication, including good command of English and ideally French Strong autonomy in the various activities mentioned Availability during the summer period Active role in team coordination Location: Role can be completed remotely but candidates must be based in the EU or UK as very occasionally a visit to offices in Europe may be required.