IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects. Duties include: Resolving technical issues passed from service desk Attend client sites to support and install new infrastructure Windows server support Supporting VMware/Hyper V Supporting Azure Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV. Being a key member of the team in the planning and execution of IT projects. Firewall administration and overall client network security with the Network Security Specialists. Providing network support - installing and configuring Switches, Routers etc Being the point of escalation for user support requests delivered via our service desk ticketing. Documenting processes and procedures and helping to review and enhance existing documentation. Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions. Looking for candidates with similar experience with the following: Proven 2nd and 3rd line infrastructure support Windows 10, macOS and Office 365 suite support exp Microsoft Azure exp Microsoft Office 365 platforms (SharePoint, Exchange, AAD). Microsoft Hyper V and or VMware - ideally Windows Server 2008 R2, 2012 R2, 2016, 2019. VPN technologies. Network components, network operating systems and computer hardware components. Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software. Domain controllers, Active Directory Management, DHCP, DNS, Replication. WDS and other deployment tools. Microsoft Intune or other MDM tools. SIP/IP phone systems. Performing daily system checks, Servers, backups, and Firewall monitoring. Demonstrable documentation skills (reports, policies, procedures, workflows). Ideally ITIL Certified CCNA - Ideally The company offer excellent benefits, training and career progression IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k
29/04/2024
Full time
IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k My client - within Professional services - are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client's infrastructure, network and working on new Infrastructure projects. Duties include: Resolving technical issues passed from service desk Attend client sites to support and install new infrastructure Windows server support Supporting VMware/Hyper V Supporting Azure Administration of key IT functions, including but not limited to, AD, GPO's, DHCP, DNS and AV. Being a key member of the team in the planning and execution of IT projects. Firewall administration and overall client network security with the Network Security Specialists. Providing network support - installing and configuring Switches, Routers etc Being the point of escalation for user support requests delivered via our service desk ticketing. Documenting processes and procedures and helping to review and enhance existing documentation. Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions. Looking for candidates with similar experience with the following: Proven 2nd and 3rd line infrastructure support Windows 10, macOS and Office 365 suite support exp Microsoft Azure exp Microsoft Office 365 platforms (SharePoint, Exchange, AAD). Microsoft Hyper V and or VMware - ideally Windows Server 2008 R2, 2012 R2, 2016, 2019. VPN technologies. Network components, network operating systems and computer hardware components. Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge. Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software. Domain controllers, Active Directory Management, DHCP, DNS, Replication. WDS and other deployment tools. Microsoft Intune or other MDM tools. SIP/IP phone systems. Performing daily system checks, Servers, backups, and Firewall monitoring. Demonstrable documentation skills (reports, policies, procedures, workflows). Ideally ITIL Certified CCNA - Ideally The company offer excellent benefits, training and career progression IT Support Engineer - 2nd/3rd Line, O365, AD, Azure, Infrastructure, Network, EUC, cloud - London - Perm - £40k
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping. Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
29/04/2024
Full time
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping. Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior SW Engineer (C++, Maritime, SC Clearance Required) Chertsey, Surrey (4-5 days in the office) £50000 - £70000+ Excellent Benefits Please note you must already hold SC (Security Clearance) to apply for this role. Your new company This leading Defence Contractor business are looking to bolster their Software team with an experienced Senior C++ Developer. You will be working from their Chertsey site in leafy Surrey and will be required to work 4-5 days per week in the office. Your new role Reporting to the Head of Engineering you will be spearheading a Maritime project to lead a team of 5 in the role of Design Authority. You will be responsible for requirements analysis, software design and development, system/software engineering, acceptance, technical governance and mentoring of the design team. The work is predominantly related to the in-board aspects of Sonar processing and display software but also includes sensor data acquisition sub-systems and wider aspects of submarine combat systems development. Currently, the work covers Maritime systems but has the potential to evolve into other associated domains in the future. You, and your team, will be involved from the initial concept right through to customer acceptance of highly complex systems, ensuring that all design requirements are met. As a small-medium enterprise, they benefit from having a flat organisation structure with only a few levels between a junior role and a department head, so you can spend more time with technical application and less time wrangling with red tape. It also means that your voice is heard and there is plenty of opportunity for you to make a meaningful impact upon the business. Roles here present fantastic opportunities to be involved across the whole design life cycle, and with such a wide portfolio of products and capabilities, you can expect varied and career-expanding work that takes you across different engineering domains and environments. What you'll need to succeed You should have previous experience as a Senior Software Engineer with strong C++ skills, around 5 years. You may also have worked with C or Java. You will have experience with both Embedded and desktop operating systems such as Linux and Windows. The secure nature of the project work will require you to already hold SC Cleared to be successful in this process. You will ideally have knowledge of defence or MOD system gateways. What you'll get in return The benefits here are great. You'll work a 37.5 hour week but can condense your hours into a 4-day week if you choose. There is flexi-time and you can earn up to 24 additional paid days off per year (or conversely can work overtime). 32 days holiday+ Christmas close down for a week. There is private medical cover too. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director. At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
23/04/2024
Full time
Senior SW Engineer (C++, Maritime, SC Clearance Required) Chertsey, Surrey (4-5 days in the office) £50000 - £70000+ Excellent Benefits Please note you must already hold SC (Security Clearance) to apply for this role. Your new company This leading Defence Contractor business are looking to bolster their Software team with an experienced Senior C++ Developer. You will be working from their Chertsey site in leafy Surrey and will be required to work 4-5 days per week in the office. Your new role Reporting to the Head of Engineering you will be spearheading a Maritime project to lead a team of 5 in the role of Design Authority. You will be responsible for requirements analysis, software design and development, system/software engineering, acceptance, technical governance and mentoring of the design team. The work is predominantly related to the in-board aspects of Sonar processing and display software but also includes sensor data acquisition sub-systems and wider aspects of submarine combat systems development. Currently, the work covers Maritime systems but has the potential to evolve into other associated domains in the future. You, and your team, will be involved from the initial concept right through to customer acceptance of highly complex systems, ensuring that all design requirements are met. As a small-medium enterprise, they benefit from having a flat organisation structure with only a few levels between a junior role and a department head, so you can spend more time with technical application and less time wrangling with red tape. It also means that your voice is heard and there is plenty of opportunity for you to make a meaningful impact upon the business. Roles here present fantastic opportunities to be involved across the whole design life cycle, and with such a wide portfolio of products and capabilities, you can expect varied and career-expanding work that takes you across different engineering domains and environments. What you'll need to succeed You should have previous experience as a Senior Software Engineer with strong C++ skills, around 5 years. You may also have worked with C or Java. You will have experience with both Embedded and desktop operating systems such as Linux and Windows. The secure nature of the project work will require you to already hold SC Cleared to be successful in this process. You will ideally have knowledge of defence or MOD system gateways. What you'll get in return The benefits here are great. You'll work a 37.5 hour week but can condense your hours into a 4-day week if you choose. There is flexi-time and you can earn up to 24 additional paid days off per year (or conversely can work overtime). 32 days holiday+ Christmas close down for a week. There is private medical cover too. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director. At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.