*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
07/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
07/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *2nd shift, Tuesday - Saturday, 230pm to 11pm* A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using company approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing company approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Qualifications College degree in Computer Information Systems desired, but equivalent work experience will be considered 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
07/05/2024
Project-based
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
*Hybrid, 3 days onsite, 2 days remote* *Long Term Contract* A prestigious company is looking for a HamPro Asset Management Contractor. This contractor will focus on hardware management within ServiceNow. They will be using the HamPro for asset management. Responsibilities: This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
07/05/2024
Project-based
*Hybrid, 3 days onsite, 2 days remote* *Long Term Contract* A prestigious company is looking for a HamPro Asset Management Contractor. This contractor will focus on hardware management within ServiceNow. They will be using the HamPro for asset management. Responsibilities: This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
Global Technology Solutions Ltd
Edinburgh, Midlothian
location: Edinburgh Pay rate: £200 per day Duration: 3-6 month contract Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skills required please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
07/05/2024
Project-based
location: Edinburgh Pay rate: £200 per day Duration: 3-6 month contract Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skills required please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
IT Support Engineer County Durham, UK £30,000 - £35,000 Join a global leader in the petrochemicals industry, operating at the forefront of innovation and sustainability! Position Overview: We are seeking a highly skilled IT Support Engineer to join their global support team at their complex facility near Darlington, UK. As an integral part of their team, you will be responsible for addressing a diverse range of technical issues spanning multiple technologies, with a primary focus on the Microsoft Suite and various hardware platforms. Responsibilities: - Provide on-site technical support for the facility, ensuring smooth operations across all IT systems. - Troubleshoot and resolve technical issues promptly and efficiently to minimize downtime. - Contribute to key IT projects, offering expertise and insight to drive successful outcomes. - Develop comprehensive documentation to streamline processes and ensure scalability of services. - Collaborate with cross-functional teams to implement innovative solutions and optimize IT infrastructure. Qualifications: - Proven experience in IT support roles, preferably within a complex industrial environment. - Proficiency in Microsoft technologies (eg, Windows OS, Office 365, Active Directory). - Strong knowledge of hardware platforms, including desktops, laptops, and peripherals. - Excellent problem-solving skills with the ability to prioritize and manage multiple tasks effectively. - Exceptional communication skills and a customer-focused approach. Benefits: - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement. - Collaborative and inclusive work environment with a global reach. - Chance to make a meaningful impact within a leading organization at the forefront of innovation. IT Support Engineer County Durham, UK £30,000 - £35,000 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
07/05/2024
Full time
IT Support Engineer County Durham, UK £30,000 - £35,000 Join a global leader in the petrochemicals industry, operating at the forefront of innovation and sustainability! Position Overview: We are seeking a highly skilled IT Support Engineer to join their global support team at their complex facility near Darlington, UK. As an integral part of their team, you will be responsible for addressing a diverse range of technical issues spanning multiple technologies, with a primary focus on the Microsoft Suite and various hardware platforms. Responsibilities: - Provide on-site technical support for the facility, ensuring smooth operations across all IT systems. - Troubleshoot and resolve technical issues promptly and efficiently to minimize downtime. - Contribute to key IT projects, offering expertise and insight to drive successful outcomes. - Develop comprehensive documentation to streamline processes and ensure scalability of services. - Collaborate with cross-functional teams to implement innovative solutions and optimize IT infrastructure. Qualifications: - Proven experience in IT support roles, preferably within a complex industrial environment. - Proficiency in Microsoft technologies (eg, Windows OS, Office 365, Active Directory). - Strong knowledge of hardware platforms, including desktops, laptops, and peripherals. - Excellent problem-solving skills with the ability to prioritize and manage multiple tasks effectively. - Exceptional communication skills and a customer-focused approach. Benefits: - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement. - Collaborative and inclusive work environment with a global reach. - Chance to make a meaningful impact within a leading organization at the forefront of innovation. IT Support Engineer County Durham, UK £30,000 - £35,000 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
LA International Computer Consultants Ltd
Edinburgh, Midlothian
We have a requirement for a Desktop Engineer to work onsite for a client of ours in Edinburgh. Role is Inside IR35 and requires an active SC clearance. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently to be considered please submit an up-to-date CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
07/05/2024
Project-based
We have a requirement for a Desktop Engineer to work onsite for a client of ours in Edinburgh. Role is Inside IR35 and requires an active SC clearance. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently to be considered please submit an up-to-date CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
1st Line IT Engineer - Burton, Staffordshire Service Desk/Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, S upporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones. On site 5 x per week on Burton upon Trent, Staffordshire £22,000pa to £25,000pa + Benefits - Permanent Role | Full Time This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line IT Service Support Engineer to deliver 1st class IT Service Desk Support Service to a UK wide clientele. Key/Personally Attributes: Excellent Communication skills Polite & Courteous Enthusiastic High-Level of Service Ethic Your Responsibilities will include: Act as a first point of contact for all internal customers regarding IT issues and queries. Logging all requests and incidents within the ITSM helpdesk system ensuring Ensuring SLA's are met by responding to and resolving tickets in a timely manner. Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner Provide a professional and high-quality customer support service adhering to service management principles Remote and in person support using windows administration and mobile device management tools. Administration and support of solutions such as Active Directory, Office365, D365, Outlook and Exchange Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation/assignment in accordance with security policies and procedures Installation and support of software Call Experis IT today
07/05/2024
Full time
1st Line IT Engineer - Burton, Staffordshire Service Desk/Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, S upporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones. On site 5 x per week on Burton upon Trent, Staffordshire £22,000pa to £25,000pa + Benefits - Permanent Role | Full Time This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line IT Service Support Engineer to deliver 1st class IT Service Desk Support Service to a UK wide clientele. Key/Personally Attributes: Excellent Communication skills Polite & Courteous Enthusiastic High-Level of Service Ethic Your Responsibilities will include: Act as a first point of contact for all internal customers regarding IT issues and queries. Logging all requests and incidents within the ITSM helpdesk system ensuring Ensuring SLA's are met by responding to and resolving tickets in a timely manner. Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner Provide a professional and high-quality customer support service adhering to service management principles Remote and in person support using windows administration and mobile device management tools. Administration and support of solutions such as Active Directory, Office365, D365, Outlook and Exchange Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation/assignment in accordance with security policies and procedures Installation and support of software Call Experis IT today
1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices).
07/05/2024
Full time
1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices).
IT Systems Role - Hemel Hempstead - £40 - 45K An exciting opportunity to join and IT team supporting systems and services for staff across global locations enabling the engineering excellence behind the latest hi-tech products. In this role you will use solutions from the world's leading providers to deliver a first-class support service to our user community (Globally). Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Your role will include, but not limited to: Data Centre solutions. Server and storage administration. Providing 3rd line support (Global Service Delivery Team). Microsoft 365 tenant configuration and management. Managing Cloud presence. Testing & delivering User Experience improvements. About You Strong problem determination skills. Experience of supporting Linux workstations. Experience of supporting Windows operating systems (server, desktop, dual-boot). OS and Application patching/WSUS. Systems Monitoring - Grafana/Zabbix. Physical system commissioning skills - server, desktop, and peripherals. Hands-on engineering: Soldering, scopes, irons, testbench, crimping, PCB pin-outs etc. Experience supporting M365/O365 suite. Active Directory & Azure infrastructure management experience. Understand network support essentials - DHCP, DNS, routing etc You might also have: ITIL qualification. Experience supporting an international user-base. Bash/Python experience. MySQL database experience. SharePoint administration experience. VMWare/Horizon administration experience. Enterprise storage experience. IT Systems Role - Hemel Hempstead - £40 - 45K
07/05/2024
Full time
IT Systems Role - Hemel Hempstead - £40 - 45K An exciting opportunity to join and IT team supporting systems and services for staff across global locations enabling the engineering excellence behind the latest hi-tech products. In this role you will use solutions from the world's leading providers to deliver a first-class support service to our user community (Globally). Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Your role will include, but not limited to: Data Centre solutions. Server and storage administration. Providing 3rd line support (Global Service Delivery Team). Microsoft 365 tenant configuration and management. Managing Cloud presence. Testing & delivering User Experience improvements. About You Strong problem determination skills. Experience of supporting Linux workstations. Experience of supporting Windows operating systems (server, desktop, dual-boot). OS and Application patching/WSUS. Systems Monitoring - Grafana/Zabbix. Physical system commissioning skills - server, desktop, and peripherals. Hands-on engineering: Soldering, scopes, irons, testbench, crimping, PCB pin-outs etc. Experience supporting M365/O365 suite. Active Directory & Azure infrastructure management experience. Understand network support essentials - DHCP, DNS, routing etc You might also have: ITIL qualification. Experience supporting an international user-base. Bash/Python experience. MySQL database experience. SharePoint administration experience. VMWare/Horizon administration experience. Enterprise storage experience. IT Systems Role - Hemel Hempstead - £40 - 45K
Job Title: Service Desk Escalation Engineer Location: Hybrid working (Client based in Barlborough, Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to their customers within a service desk environment mainly managed by remote access. This opportunity is a full time, permanent role, initially based at our client's office in Barlborough, then split between customers, the office, and remote working. About You This role will suit an individual who is looking to progress their career in IT Support, within an established and supportive business. You must have excellent technical knowledge to effectively provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It is vital to have the desire to provide exceptional experience at all times, and understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through formal training, informal training, practical experience, and mentoring other team members. Skills required: Minimum 2 years' experience in a 1st or 2nd Line support role within a service desk environment Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks Experience Microsoft 365 solutions, including Azure Virtual Desktop, SharePoint etc Knowledge of working with an MSP environment would be advantageous. Benefits Package: Salary DOE - circa £30-35k 33 days holiday (including bank holidays) Westfield Health after 6 months employment Hybrid working (Monday office attendance compulsory) We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
07/05/2024
Full time
Job Title: Service Desk Escalation Engineer Location: Hybrid working (Client based in Barlborough, Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to their customers within a service desk environment mainly managed by remote access. This opportunity is a full time, permanent role, initially based at our client's office in Barlborough, then split between customers, the office, and remote working. About You This role will suit an individual who is looking to progress their career in IT Support, within an established and supportive business. You must have excellent technical knowledge to effectively provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It is vital to have the desire to provide exceptional experience at all times, and understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through formal training, informal training, practical experience, and mentoring other team members. Skills required: Minimum 2 years' experience in a 1st or 2nd Line support role within a service desk environment Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks Experience Microsoft 365 solutions, including Azure Virtual Desktop, SharePoint etc Knowledge of working with an MSP environment would be advantageous. Benefits Package: Salary DOE - circa £30-35k 33 days holiday (including bank holidays) Westfield Health after 6 months employment Hybrid working (Monday office attendance compulsory) We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: * Fully site-based * Able to deal directly with clients in a friendly and highly confident manner * Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories * Experienced with VIP support and engagement * Troubleshooting known and unknown software issues related to Windows platforms * Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: * Knowledge of current and past Microsoft windows operating systems * Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) * Experience in Windows imaging techniques (Network & Local) * Microsoft Active Directory & Azure Active Directory knowledge * Remote desktop support tools * Desktop/printer configurations * Excellent interpersonal & communication skills * Must be able to work independently and part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: * ITIL Foundation * 3 - 4 years experience supporting Windows environment * Windows certification As an FDS Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support if you have the skills required apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
07/05/2024
Full time
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: * Fully site-based * Able to deal directly with clients in a friendly and highly confident manner * Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories * Experienced with VIP support and engagement * Troubleshooting known and unknown software issues related to Windows platforms * Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: * Knowledge of current and past Microsoft windows operating systems * Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) * Experience in Windows imaging techniques (Network & Local) * Microsoft Active Directory & Azure Active Directory knowledge * Remote desktop support tools * Desktop/printer configurations * Excellent interpersonal & communication skills * Must be able to work independently and part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: * ITIL Foundation * 3 - 4 years experience supporting Windows environment * Windows certification As an FDS Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support if you have the skills required apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 + Fantastic Benefits Package Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 - 4 years' experience supporting Windows environment Windows certification
07/05/2024
Full time
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 + Fantastic Benefits Package Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 - 4 years' experience supporting Windows environment Windows certification
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
07/05/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
07/05/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K A great opportunity to join the Infrastructure team for a Global systems integrator. The successful candidate must be SC Cleared, a UK National & Must be DV clearable. This is a 6-12 month contract role with regular attendance into the Hemel Hempstead office. The role: Engaging in pre-sales activities to scope out potential solutions. Accurately assess effort & costs involved with implementations. Evaluate hardware & software (server, network, storage or desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K
07/05/2024
Full time
Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K A great opportunity to join the Infrastructure team for a Global systems integrator. The successful candidate must be SC Cleared, a UK National & Must be DV clearable. This is a 6-12 month contract role with regular attendance into the Hemel Hempstead office. The role: Engaging in pre-sales activities to scope out potential solutions. Accurately assess effort & costs involved with implementations. Evaluate hardware & software (server, network, storage or desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K
IT Support Engineer Hull (East Yorkshire) Permanent £25,000 + Benefits IT Support Engineer wanted to provide technical support for a School in the Hull area (East Yorkshire). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in April/May 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Salary + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More.
07/05/2024
Full time
IT Support Engineer Hull (East Yorkshire) Permanent £25,000 + Benefits IT Support Engineer wanted to provide technical support for a School in the Hull area (East Yorkshire). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in April/May 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Salary + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
07/05/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Junior-Mid level C#, .Net, SQL Software Developer - Hybrid working - 3 days per week in Warrington office £30k-£40k We are seeking a motivated Junior-Mid level C#, .NET Developer to join one of our Ecommerce clients in Warrington (3 days per week in office). As a key member of their software development team, you will be responsible for contributing to the design, development, and maintenance of their E-commerce platform and internal systems. The ideal candidate should have a strong proficiency in C# and .NET technologies, as well as a good level of expertise in SQL, including views, triggers, stored procedures, and views. *Client can NOT provide sponsorship, you must be eligible to work in the UK* Responsibilities: Collaborate with cross-functional teams to design, develop, and maintain our E-commerce platform. Write clean, efficient, and well-documented code using C# and .NET technologies. Design, implement, and optimise SQL queries, stored procedures, triggers, and views to support the data needs of the E-commerce platform. Participate in code reviews to ensure code quality and adherence to best practices. Troubleshoot, debug, and resolve software defects and issues. Work closely with other developers, product managers, and stakeholders to deliver high-quality software solutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years experience in software development using C# and .NET technologies. Strong proficiency in SQL with experience in writing complex queries, triggers, stored procedures, and views. Solid understanding of software development best practices, design patterns, and object-oriented programming. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. If you are passionate about software development, have a strong technical background, and are keen to gain structured career development and technical exposure then please apply now - client is ready to interview!
07/05/2024
Full time
Junior-Mid level C#, .Net, SQL Software Developer - Hybrid working - 3 days per week in Warrington office £30k-£40k We are seeking a motivated Junior-Mid level C#, .NET Developer to join one of our Ecommerce clients in Warrington (3 days per week in office). As a key member of their software development team, you will be responsible for contributing to the design, development, and maintenance of their E-commerce platform and internal systems. The ideal candidate should have a strong proficiency in C# and .NET technologies, as well as a good level of expertise in SQL, including views, triggers, stored procedures, and views. *Client can NOT provide sponsorship, you must be eligible to work in the UK* Responsibilities: Collaborate with cross-functional teams to design, develop, and maintain our E-commerce platform. Write clean, efficient, and well-documented code using C# and .NET technologies. Design, implement, and optimise SQL queries, stored procedures, triggers, and views to support the data needs of the E-commerce platform. Participate in code reviews to ensure code quality and adherence to best practices. Troubleshoot, debug, and resolve software defects and issues. Work closely with other developers, product managers, and stakeholders to deliver high-quality software solutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years experience in software development using C# and .NET technologies. Strong proficiency in SQL with experience in writing complex queries, triggers, stored procedures, and views. Solid understanding of software development best practices, design patterns, and object-oriented programming. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. If you are passionate about software development, have a strong technical background, and are keen to gain structured career development and technical exposure then please apply now - client is ready to interview!
Support Engineer: Desktop, Mobile, Windows, installation, configuration Our Global Enterprise client is hiring a Support Engineer based in Edinburgh. Start Date: July 2024 Duration: 60 Days (Initially) Rate: £125 Per Day (Please Note, Employer NI is paid for by the client) IR35 Status: Inside Location: Edinburgh NOTE: Active SC Clearance is highly desirable Responsibilities & Skills: Provide desktop support to users on site. Provide remote support to client user's based in other locations which are in London, Leeds & Home locations. On site - Supporting mainly HP kit, peripherals such as docking stations, keyboard & mice, and iPhones, Supporting Windows 10/Windows 11 environment, MS Outlook and Office 2016, Samsung Phones. Software Installation and configuration including application support. Cabling and patching knowledge and understanding. Good knowledge of Iphone & Samsung phone support Knowledge of Video Conferencing and Telephony Support preferred but not essential. High level of administration, call management and accountability. Site is a one man site so they will be the central point of contact for the users on site but support will be given from London when required. Soft skills: Good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written) Good decision-making skills. Influence and persuasion skills High degree of independence, organisational skills and time management Ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time Solution-oriented thinking and acting Ability to influence with integrity & negotiate sympathetically To apply for this Support Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
07/05/2024
Project-based
Support Engineer: Desktop, Mobile, Windows, installation, configuration Our Global Enterprise client is hiring a Support Engineer based in Edinburgh. Start Date: July 2024 Duration: 60 Days (Initially) Rate: £125 Per Day (Please Note, Employer NI is paid for by the client) IR35 Status: Inside Location: Edinburgh NOTE: Active SC Clearance is highly desirable Responsibilities & Skills: Provide desktop support to users on site. Provide remote support to client user's based in other locations which are in London, Leeds & Home locations. On site - Supporting mainly HP kit, peripherals such as docking stations, keyboard & mice, and iPhones, Supporting Windows 10/Windows 11 environment, MS Outlook and Office 2016, Samsung Phones. Software Installation and configuration including application support. Cabling and patching knowledge and understanding. Good knowledge of Iphone & Samsung phone support Knowledge of Video Conferencing and Telephony Support preferred but not essential. High level of administration, call management and accountability. Site is a one man site so they will be the central point of contact for the users on site but support will be given from London when required. Soft skills: Good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written) Good decision-making skills. Influence and persuasion skills High degree of independence, organisational skills and time management Ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time Solution-oriented thinking and acting Ability to influence with integrity & negotiate sympathetically To apply for this Support Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.