Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
New Jersey Department of Children and Families
Trenton, New Jersey
Government Representative 2 Program Evaluator (Posting ) The Department of Children and Families (DCF), Office of Applied Research and Evaluation has an opportunity for a qualified individual to fill a Program Evaluator position. SPECIAL NOTE : This position is located in Trenton, NJ and may be eligible to work remotely for up to two days in a calendar week. The DCF seeks a candidate with strong analytical and methodological expertise in program evaluation to lead the design and implementation of program evaluations and continuous quality improvement processes focused on DCF's services for adolescents transitioning out of foster care. Anticipated tasks of this position include: * Lead the design and implementation of evaluation projects using qualitative and quantitative methods. * Coordinate and manage evaluation teams consisting of both research and programmatic staff. * Review, summarize, and communicate findings from relevant scientific and national literature related to evaluation projects. * Participate in the design of research protocols and evaluation plans. * Develop and maintain data collection tools, data collection systems and databases, as needed. * Participate in fieldwork and data collection efforts. * Maintain analytical files including analytical outputs and tables with evaluation findings. * Design and participate in continuous quality improvement processes related to DCF programs and services. * Create and maintain standardized reports and data visualizations. * Facilitate data-driven conversations aimed at improving program performance and outcomes. * Analyze qualitative and quantitative data using software packages such as Excel and SPSS. * Develop interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings to stakeholders at multiple levels and with various backgrounds through presentations and written products. * Partner with external research institutions to facilitate successful implementation of external evaluations of DCF programs. * Support the development and maintenance of interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings through presentations and written products to both internal and external partners. * Manage project activities, maintain workplans, develop meeting agendas and notes, and ensure adherence to timelines. * Participate in professional development opportunities as appropriate. REQUIREMENTS EDUCATION: Graduation from an accredited college or university with a Master's degree in a discipline appropriate to this position such as Public Health, Social Work, Psychology or other Social Science field. PhD is preferred. EXPERIENCE: Successful candidates will have at least two (2) years of experience in public health, child welfare, health services, or epidemiological research and program evaluation. NOTE: A Doctorate in a discipline appropriate to the position may be substituted for two (2) years of experience indicated above. SPECIAL NOTE: Proven qualitative and quantitative analysis skills. Experience creating data visualizations preferred, particularly using Tableau. Proven track record of delivering accurate, comprehensive results within tight deadlines. Excellent oral and written communication skills. Ability to work well both independently and in teams. Excellent problem-solving, collaboration and organizational skills. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at StudentAid.gov/PSLF. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website, email: (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website. SALARY: $95,000 TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
24/04/2024
Full time
Government Representative 2 Program Evaluator (Posting ) The Department of Children and Families (DCF), Office of Applied Research and Evaluation has an opportunity for a qualified individual to fill a Program Evaluator position. SPECIAL NOTE : This position is located in Trenton, NJ and may be eligible to work remotely for up to two days in a calendar week. The DCF seeks a candidate with strong analytical and methodological expertise in program evaluation to lead the design and implementation of program evaluations and continuous quality improvement processes focused on DCF's services for adolescents transitioning out of foster care. Anticipated tasks of this position include: * Lead the design and implementation of evaluation projects using qualitative and quantitative methods. * Coordinate and manage evaluation teams consisting of both research and programmatic staff. * Review, summarize, and communicate findings from relevant scientific and national literature related to evaluation projects. * Participate in the design of research protocols and evaluation plans. * Develop and maintain data collection tools, data collection systems and databases, as needed. * Participate in fieldwork and data collection efforts. * Maintain analytical files including analytical outputs and tables with evaluation findings. * Design and participate in continuous quality improvement processes related to DCF programs and services. * Create and maintain standardized reports and data visualizations. * Facilitate data-driven conversations aimed at improving program performance and outcomes. * Analyze qualitative and quantitative data using software packages such as Excel and SPSS. * Develop interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings to stakeholders at multiple levels and with various backgrounds through presentations and written products. * Partner with external research institutions to facilitate successful implementation of external evaluations of DCF programs. * Support the development and maintenance of interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings through presentations and written products to both internal and external partners. * Manage project activities, maintain workplans, develop meeting agendas and notes, and ensure adherence to timelines. * Participate in professional development opportunities as appropriate. REQUIREMENTS EDUCATION: Graduation from an accredited college or university with a Master's degree in a discipline appropriate to this position such as Public Health, Social Work, Psychology or other Social Science field. PhD is preferred. EXPERIENCE: Successful candidates will have at least two (2) years of experience in public health, child welfare, health services, or epidemiological research and program evaluation. NOTE: A Doctorate in a discipline appropriate to the position may be substituted for two (2) years of experience indicated above. SPECIAL NOTE: Proven qualitative and quantitative analysis skills. Experience creating data visualizations preferred, particularly using Tableau. Proven track record of delivering accurate, comprehensive results within tight deadlines. Excellent oral and written communication skills. Ability to work well both independently and in teams. Excellent problem-solving, collaboration and organizational skills. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at StudentAid.gov/PSLF. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website, email: (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website. SALARY: $95,000 TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
New Jersey Department of Children and Families
Trenton, New Jersey
Government Representative 2 Program Evaluator (Posting ) The Department of Children and Families (DCF), Office of Applied Research and Evaluation has an opportunity for a qualified individual to fill a Program Evaluator position. The DCF seeks a candidate with strong analytical and methodological expertise in program evaluation to lead the design and implementation of program evaluations and continuous quality improvement processes focused on DCF's services for adolescents transitioning out of foster care. Anticipated tasks of this position include: * Lead the design and implementation of evaluation projects using qualitative and quantitative methods. * Coordinate and manage evaluation teams consisting of both research and programmatic staff. * Review, summarize, and communicate findings from relevant scientific and national literature related to evaluation projects. * Participate in the design of research protocols and evaluation plans. * Develop and maintain data collection tools, data collection systems and databases, as needed. * Participate in fieldwork and data collection efforts. * Maintain analytical files including analytical outputs and tables with evaluation findings. * Design and participate in continuous quality improvement processes related to DCF programs and services. * Create and maintain standardized reports and data visualizations. * Facilitate data-driven conversations aimed at improving program performance and outcomes. * Analyze qualitative and quantitative data using software packages such as Excel and SPSS. * Develop interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings to stakeholders at multiple levels and with various backgrounds through presentations and written products. * Partner with external research institutions to facilitate successful implementation of external evaluations of DCF programs. * Support the development and maintenance of interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings through presentations and written products to both internal and external partners. * Manage project activities, maintain workplans, develop meeting agendas and notes, and ensure adherence to timelines. * Participate in professional development opportunities as appropriate. SPECIAL NOTE : This position is located in Trenton, NJ and may be eligible to work remotely for up to two days in a calendar week. REQUIREMENTS EDUCATION: Graduation from an accredited college or university with a Master's degree in a discipline appropriate to this position such as Public Health, Social Work, Psychology or other Social Science field. PhD is preferred. EXPERIENCE: Successful candidates will have at least two (2) years of experience in public health, child welfare, health services, or epidemiological research and program evaluation. NOTE: A Doctorate in a discipline appropriate to the position may be substituted for two (2) years of experience indicated above. SPECIAL NOTE: Proven qualitative and quantitative analysis skills. Experience creating data visualizations preferred, particularly using Tableau. Proven track record of delivering accurate, comprehensive results within tight deadlines. Excellent oral and written communication skills. Ability to work well both independently and in teams. Excellent problem-solving, collaboration and organizational skills. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website, email: (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website SALARY: $95,000 TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
16/04/2024
Full time
Government Representative 2 Program Evaluator (Posting ) The Department of Children and Families (DCF), Office of Applied Research and Evaluation has an opportunity for a qualified individual to fill a Program Evaluator position. The DCF seeks a candidate with strong analytical and methodological expertise in program evaluation to lead the design and implementation of program evaluations and continuous quality improvement processes focused on DCF's services for adolescents transitioning out of foster care. Anticipated tasks of this position include: * Lead the design and implementation of evaluation projects using qualitative and quantitative methods. * Coordinate and manage evaluation teams consisting of both research and programmatic staff. * Review, summarize, and communicate findings from relevant scientific and national literature related to evaluation projects. * Participate in the design of research protocols and evaluation plans. * Develop and maintain data collection tools, data collection systems and databases, as needed. * Participate in fieldwork and data collection efforts. * Maintain analytical files including analytical outputs and tables with evaluation findings. * Design and participate in continuous quality improvement processes related to DCF programs and services. * Create and maintain standardized reports and data visualizations. * Facilitate data-driven conversations aimed at improving program performance and outcomes. * Analyze qualitative and quantitative data using software packages such as Excel and SPSS. * Develop interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings to stakeholders at multiple levels and with various backgrounds through presentations and written products. * Partner with external research institutions to facilitate successful implementation of external evaluations of DCF programs. * Support the development and maintenance of interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings through presentations and written products to both internal and external partners. * Manage project activities, maintain workplans, develop meeting agendas and notes, and ensure adherence to timelines. * Participate in professional development opportunities as appropriate. SPECIAL NOTE : This position is located in Trenton, NJ and may be eligible to work remotely for up to two days in a calendar week. REQUIREMENTS EDUCATION: Graduation from an accredited college or university with a Master's degree in a discipline appropriate to this position such as Public Health, Social Work, Psychology or other Social Science field. PhD is preferred. EXPERIENCE: Successful candidates will have at least two (2) years of experience in public health, child welfare, health services, or epidemiological research and program evaluation. NOTE: A Doctorate in a discipline appropriate to the position may be substituted for two (2) years of experience indicated above. SPECIAL NOTE: Proven qualitative and quantitative analysis skills. Experience creating data visualizations preferred, particularly using Tableau. Proven track record of delivering accurate, comprehensive results within tight deadlines. Excellent oral and written communication skills. Ability to work well both independently and in teams. Excellent problem-solving, collaboration and organizational skills. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website, email: (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website SALARY: $95,000 TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.