IT Change Analyst - ITIL, ITSM, IT Change Our leading global law firm client are currently looking for a new IT Change Analyst (ITIL, ITSM, IT Change) to join their team on a permanent basis. They are quite an anomolous in that they are a global Powerhouse yet have a culture which is more befitting of a smaller, tight knit environment. As a result of this they are an incredible collaborative and social which has enabled them to be one of the best firms to work for globally. This IT Change Analyst (ITIL, ITSM, IT Change) role will be joining a global systems team located in London and is responsible for supporting and maintaining the firm's global technologoy function. To be considered for this role it's ideal that you have: 3 years working in a similar role Law firm experience preferred Familiarity with ITIL Environments and ITIL v3 or v4 foundations. ITSM system knowledge Responsibilities: Chair CAB meetings as required and perform related administration tasks. Co-ordinate and chair eCAB meetings as required. Provide admin assistance as directed by IT Change and Release manager. Aid with the co-ordination, planning, scheduling, control and implementation of changes when needed. Review submitted change requests for compliance, accuracy and completeness and where needed, provide the necessary support to ensure proper documentation, communication plans, test and roll back plans are in place and monitor progress from initiation through to successful completion. Provide change submitters and approvers the relevant support and guidance to ensure RFCs submitted are of a high quality and to ensure consistency in the quality of the submitted RFCs. Work closely with all technical and business services teams to encourage adoption of the change management process and to ensure compliance. Ensure RFCs have been reviewed and approved by the approving managers prior to CAB and by the CAB Committee members as part of the change management process. Provide required assistance to ensure business/IT stakeholders support is in place for submitted changes. Support the IT Change and Release manager with the setup and adoption of the rollout of the inhouse developed change management portal. Distribute the forward schedule of change prior to CAB meetings and the results of the CAB votes. Complete post implementation reviews as required. Conduct regular reviews of the change management processes with IT Change and Release manager to identify and recommend service improvements. Collaborate with stakeholders to ensure the change processes are appropriately documented, communicated, and understood. Create and define metrics to show value and effectiveness of change management. Understand underlying procedures, document, and communicate as appropriate. Ensure IT change submitters adhere to the change management processes and maintain quality checks. Assist the IT Change and Release manager in completing regular audits of the change management process. Assist IT Change and Release manager in providing regular reports to the IT management. Monitor problem record and major incident notification emails to help identify if a change has resulted in a problem record or a major incident, and where appropriate ensure this is reflected in the submitted RFCs. Adhere fully to the change management process. Contribute to the IT risk register to identify and manage operational risks and work to eliminate areas of vulnerability.
31/05/2024
Full time
IT Change Analyst - ITIL, ITSM, IT Change Our leading global law firm client are currently looking for a new IT Change Analyst (ITIL, ITSM, IT Change) to join their team on a permanent basis. They are quite an anomolous in that they are a global Powerhouse yet have a culture which is more befitting of a smaller, tight knit environment. As a result of this they are an incredible collaborative and social which has enabled them to be one of the best firms to work for globally. This IT Change Analyst (ITIL, ITSM, IT Change) role will be joining a global systems team located in London and is responsible for supporting and maintaining the firm's global technologoy function. To be considered for this role it's ideal that you have: 3 years working in a similar role Law firm experience preferred Familiarity with ITIL Environments and ITIL v3 or v4 foundations. ITSM system knowledge Responsibilities: Chair CAB meetings as required and perform related administration tasks. Co-ordinate and chair eCAB meetings as required. Provide admin assistance as directed by IT Change and Release manager. Aid with the co-ordination, planning, scheduling, control and implementation of changes when needed. Review submitted change requests for compliance, accuracy and completeness and where needed, provide the necessary support to ensure proper documentation, communication plans, test and roll back plans are in place and monitor progress from initiation through to successful completion. Provide change submitters and approvers the relevant support and guidance to ensure RFCs submitted are of a high quality and to ensure consistency in the quality of the submitted RFCs. Work closely with all technical and business services teams to encourage adoption of the change management process and to ensure compliance. Ensure RFCs have been reviewed and approved by the approving managers prior to CAB and by the CAB Committee members as part of the change management process. Provide required assistance to ensure business/IT stakeholders support is in place for submitted changes. Support the IT Change and Release manager with the setup and adoption of the rollout of the inhouse developed change management portal. Distribute the forward schedule of change prior to CAB meetings and the results of the CAB votes. Complete post implementation reviews as required. Conduct regular reviews of the change management processes with IT Change and Release manager to identify and recommend service improvements. Collaborate with stakeholders to ensure the change processes are appropriately documented, communicated, and understood. Create and define metrics to show value and effectiveness of change management. Understand underlying procedures, document, and communicate as appropriate. Ensure IT change submitters adhere to the change management processes and maintain quality checks. Assist the IT Change and Release manager in completing regular audits of the change management process. Assist IT Change and Release manager in providing regular reports to the IT management. Monitor problem record and major incident notification emails to help identify if a change has resulted in a problem record or a major incident, and where appropriate ensure this is reflected in the submitted RFCs. Adhere fully to the change management process. Contribute to the IT risk register to identify and manage operational risks and work to eliminate areas of vulnerability.
IP ENGINEER C100 - CONTRACT - DUBLIN IP Engineer C100 Duration: 12 Months Location: Dublin - ROI As an IP Engineer, you will be responsible for the delivery of managed network services for our telecom client's current Managed network customers that need to migrate to our new platform. You will be involved at the beginning of a project working alongside the lead Solution Architect to capture the customer's current design and capture the components that need make the migration to C100 a smooth and successful journey. Taking each customers current setup and working the detailed technical steps that is required to migrate. As an IP engineer at the client you will work closely with the Business Implementation Project Managers, our partners, and the IP Core design engineering team to then ensure the delivery of that design and a right first-time approach. This is to ensure the managed network services customer solution is implemented as designed, supportable for in life & meets our core design templates/builds. Key responsibilities also include: Development of detailed IP design and documentation for the customer migration to C100. Conducting pre-installation checks and preparing configuration files in advance of rollout/implementation. Migration of Managed WAN & Direct Internet access solution onto our C100 platform for existing customers. Deployment of the first customer site ie, a Head office or start of a branch rollout with the customer and Project manager for customer to accept before migrating all sites. Troubleshooting any technical issues that arise during the implementation ensuring a smooth transition to the client for the customer. Development of the plan(MOP) for the BT engineers to continue any large-scale rollout if deemed the client want to pass it off to BT to complete the customer migration on our behalf. This is an IP engineering role within the Solutions Architect team reporting to the Solutions Architect manager. What else it involves Supporting the solutions architects in the presales phase to build customer confidence/trust and to ensuring we capture the IP requirements for the migrations early in the process. Take a leading technical role throughout Implementation to ensure a smooth delivery and handover of customers from implementation stages to in-life support. Produce High quality documentation and ensure all customer solutions are well documented from a technical perspective inline with our C100 processes. Directly support the migration of HQ & pilot sites as part of implementation and ensure partners, field force is briefed for mass migration of service rollout where it is required we pass this rollout to BT. Where required provide support in troubleshooting to field force(BT) during installations. Serve as a contact Point for customer technical escalations during the migration. Provide support for escalated issues in project including assisting in the preparation of the appropriate information to the PM for reporting or customer meetings to address the challenges. Provide weekly updates on activity. Complete all prequalification checks for installations and flag any issues to support a right first-time approach to customer deliveries. The skills were looking for Minimum 1-2 years experience within an ICT or Telecommunications environment Must have a good Cisco background with WAN/LAN/ISP and Service Provider experience. CCNA required as a minimum. Desirable to have experience of Client's core MPLS services and how to troubleshoot CPE related issues. Desirable to have experience of client's Implementation Request and Order capture form to execute effectively while supporting PM to understand the components of the customer solution Experience with MPLS technologies based on how Client implements our services Cisco IOS experience to build and implement the customer solution Experience with Ethernet, xDSL, Wireless Leased lines, Wifi, Cellular technologies 3G/4G/5G. An understanding Security solutions like Firewall, VPN technologies An working understanding of L2/L3 protocols and technologies: Layer 3 MPLS, BGP, OSPF, RIP, IP VPN, VoIP, QoS, 802.1Q/QinQ, MTU, Knowledge of Solarwinds, Wireshark, and RFC testing Ability to work effectively at all levels both internally, externally and within groups. Knowledge of Incident management best practice an advantage Please apply via this ad in the first instance or send a CV with covering note or contact me (see below) Project People is acting as an Employment Business in relation to this vacancy.
31/05/2024
Project-based
IP ENGINEER C100 - CONTRACT - DUBLIN IP Engineer C100 Duration: 12 Months Location: Dublin - ROI As an IP Engineer, you will be responsible for the delivery of managed network services for our telecom client's current Managed network customers that need to migrate to our new platform. You will be involved at the beginning of a project working alongside the lead Solution Architect to capture the customer's current design and capture the components that need make the migration to C100 a smooth and successful journey. Taking each customers current setup and working the detailed technical steps that is required to migrate. As an IP engineer at the client you will work closely with the Business Implementation Project Managers, our partners, and the IP Core design engineering team to then ensure the delivery of that design and a right first-time approach. This is to ensure the managed network services customer solution is implemented as designed, supportable for in life & meets our core design templates/builds. Key responsibilities also include: Development of detailed IP design and documentation for the customer migration to C100. Conducting pre-installation checks and preparing configuration files in advance of rollout/implementation. Migration of Managed WAN & Direct Internet access solution onto our C100 platform for existing customers. Deployment of the first customer site ie, a Head office or start of a branch rollout with the customer and Project manager for customer to accept before migrating all sites. Troubleshooting any technical issues that arise during the implementation ensuring a smooth transition to the client for the customer. Development of the plan(MOP) for the BT engineers to continue any large-scale rollout if deemed the client want to pass it off to BT to complete the customer migration on our behalf. This is an IP engineering role within the Solutions Architect team reporting to the Solutions Architect manager. What else it involves Supporting the solutions architects in the presales phase to build customer confidence/trust and to ensuring we capture the IP requirements for the migrations early in the process. Take a leading technical role throughout Implementation to ensure a smooth delivery and handover of customers from implementation stages to in-life support. Produce High quality documentation and ensure all customer solutions are well documented from a technical perspective inline with our C100 processes. Directly support the migration of HQ & pilot sites as part of implementation and ensure partners, field force is briefed for mass migration of service rollout where it is required we pass this rollout to BT. Where required provide support in troubleshooting to field force(BT) during installations. Serve as a contact Point for customer technical escalations during the migration. Provide support for escalated issues in project including assisting in the preparation of the appropriate information to the PM for reporting or customer meetings to address the challenges. Provide weekly updates on activity. Complete all prequalification checks for installations and flag any issues to support a right first-time approach to customer deliveries. The skills were looking for Minimum 1-2 years experience within an ICT or Telecommunications environment Must have a good Cisco background with WAN/LAN/ISP and Service Provider experience. CCNA required as a minimum. Desirable to have experience of Client's core MPLS services and how to troubleshoot CPE related issues. Desirable to have experience of client's Implementation Request and Order capture form to execute effectively while supporting PM to understand the components of the customer solution Experience with MPLS technologies based on how Client implements our services Cisco IOS experience to build and implement the customer solution Experience with Ethernet, xDSL, Wireless Leased lines, Wifi, Cellular technologies 3G/4G/5G. An understanding Security solutions like Firewall, VPN technologies An working understanding of L2/L3 protocols and technologies: Layer 3 MPLS, BGP, OSPF, RIP, IP VPN, VoIP, QoS, 802.1Q/QinQ, MTU, Knowledge of Solarwinds, Wireshark, and RFC testing Ability to work effectively at all levels both internally, externally and within groups. Knowledge of Incident management best practice an advantage Please apply via this ad in the first instance or send a CV with covering note or contact me (see below) Project People is acting as an Employment Business in relation to this vacancy.
Senior Technical Delivery Lead Permanent Salary: £54,000 - £67,000 Location: Hybrid (1-2 days per week in Cardiff) We are currently seeking Senior Technical Delivery Lead will lead strategy, design, delivery and rollout of solutions that will improve business operations and maximize the efficiency and productivity of the staff, using cost-efficient techniques and high-quality standards. Essential Skills: *Previous Project Manager/Technical Delivery Lead experience. *Strong experience of deploying a wide range of enterprise application technologies such as Salesforce and other such solutions *Planning and managing budgets - experience of principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost effectiveness and value for money. *Creating and managing high performing delivery teams *Managing delivery of technical products within multiple workstreams, or programme, environment with proven leadership skills, and a good knowledge of business analysis, system design, system development and IT service management. As a Senior Technical Delivery Lead, your responsibilities include: *Leading Architecture Driven Agile project delivery within the Collaboration Centre, in line with the solution plans, guiding the project scope, delivering on time, within budget and high-quality solutions. *Build and maintain motivated Matrix managed teams, making sure quality, capability development, continuous process improvement and delivery excellence are key pillars. *Shaping the current Enterprise Applications Technology stack and therefore be able to identify and secure all the relevant expertise required to deliver the project. *Driving the technology design and delivery decisions impacting the project and strategic product roadmaps. *Determines, monitors, and reviews all Collaboration Centre economics and commercial agreements with partners ensuring that client interests are protected, and terms and prices are favourable. *Driving funding requests through appropriate governance groups to secure funding for new initiatives. *Proactively manage dependencies, risks and issues, overcome obstacles, driving the technical conversation with relevant SMEs (vendors, delivery partners, suppliers, business stakeholders) *Line Management for Technical Delivery Lead(s) within the Collaboration Centre and Matrix management of resources, fostering inclusivity and making sure the teams collaborate, communicates, and focuses on what is most important and offers most value. *Identify and compare the best processes, delivery methods and tools to use in line with strategic roadmaps. Recognise when something does not work and encourage a growth mindset. *Managing product backlogs and sprint planning in Microsoft Azure DevOps. *Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
29/05/2024
Full time
Senior Technical Delivery Lead Permanent Salary: £54,000 - £67,000 Location: Hybrid (1-2 days per week in Cardiff) We are currently seeking Senior Technical Delivery Lead will lead strategy, design, delivery and rollout of solutions that will improve business operations and maximize the efficiency and productivity of the staff, using cost-efficient techniques and high-quality standards. Essential Skills: *Previous Project Manager/Technical Delivery Lead experience. *Strong experience of deploying a wide range of enterprise application technologies such as Salesforce and other such solutions *Planning and managing budgets - experience of principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost effectiveness and value for money. *Creating and managing high performing delivery teams *Managing delivery of technical products within multiple workstreams, or programme, environment with proven leadership skills, and a good knowledge of business analysis, system design, system development and IT service management. As a Senior Technical Delivery Lead, your responsibilities include: *Leading Architecture Driven Agile project delivery within the Collaboration Centre, in line with the solution plans, guiding the project scope, delivering on time, within budget and high-quality solutions. *Build and maintain motivated Matrix managed teams, making sure quality, capability development, continuous process improvement and delivery excellence are key pillars. *Shaping the current Enterprise Applications Technology stack and therefore be able to identify and secure all the relevant expertise required to deliver the project. *Driving the technology design and delivery decisions impacting the project and strategic product roadmaps. *Determines, monitors, and reviews all Collaboration Centre economics and commercial agreements with partners ensuring that client interests are protected, and terms and prices are favourable. *Driving funding requests through appropriate governance groups to secure funding for new initiatives. *Proactively manage dependencies, risks and issues, overcome obstacles, driving the technical conversation with relevant SMEs (vendors, delivery partners, suppliers, business stakeholders) *Line Management for Technical Delivery Lead(s) within the Collaboration Centre and Matrix management of resources, fostering inclusivity and making sure the teams collaborate, communicates, and focuses on what is most important and offers most value. *Identify and compare the best processes, delivery methods and tools to use in line with strategic roadmaps. Recognise when something does not work and encourage a growth mindset. *Managing product backlogs and sprint planning in Microsoft Azure DevOps. *Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.