I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £75 per hour (Inside IR35) Contract: 12 months The role must be fully aware of and adhere to Health & Safety standards and be fully familiar with all authorised documentation, Good Practice Guides and ISO standards. 1. Ensure effective management of multi discipline teams to ensure timely & efficient delivery of engineering work to meet customer agreed scope 2. Supervise engineers/technical specialists 3. Promote effective co-operation across Engineering and other functional teams 4. Ensure effective management of the customer, including liaison and relationship development with existing and new customers, to aid the development of business, resolution of technical and delivery issues, and such that the customer is fully briefed and informed of progress 5. Ensure technical management of the engineering output to ensure delivery of technical solutions in line with agreed technical scope 6. Produce, review, verify and approve outputs including: calculations, analyses, technical reports, technical specifications and method statements 7. Ensure that adequate review, verification and approval is undertaken on all their deliverables and for those under their direct control and supervision 8. Ensure that procedures, codes and standards are correctly identified and applied to engineering and technical activities 9. Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 10. Manage resource demands and development of capability skills to match needs of assigned work scopes 11. Ensure project and technical audits and review are planned & executed in order to impart learning and experience as appropriate and in line with agreed standards 12. Maintain knowledge of Industry best practice, promote a culture of engineering best practice, provide leadership and assist in driving cultural development and change 13. Contribute to learning from experience (LfE). requirement, during and post project 14. Support business development opportunities. 15. Exercise care for own health and safety and that of others as defined by Health and Safety legislation, adhere to endorsed Company policy, procedures and delegations (eg Health & Safety, Diversity & Inclusion, Performance & Development Reviews and Finance etc.) Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 16. Support the business winning process through input into or review of tender requirements, including estimates 17. Leading Self: Is a role model, demonstrating Cavendish principles, promoting health, safety and well being, respect and inclusion 18. Leading Others: Owns the performance and development of their team members, including effective and ongoing communication and feedback 19. Leading Resources: Responsible for effective planning and organisation of resources to deliver on customer promises Essential: Engineering degree (or equivalent qualification) in relevant engineering discipline, with significant demonstrable experience Chartered Engineer status Demonstrable experience in managing teams to deliver analysis activities on a range of project types Demonstrable experience in covering a variety of tasks across a range of complexities Excellent communications skills and the ability to interface with other disciplines Desirable: Member of relevant institute or significant demonstrable engineering experience and capable of registration with the Engineering Council Experience in managing engineering scope for Projects from concept design to full Engineering, Procurement and Construction (EPC) Breadth and depth of experience in a range of commercial or defence project Interested or know someone that could be Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
25/04/2024
Project-based
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £75 per hour (Inside IR35) Contract: 12 months The role must be fully aware of and adhere to Health & Safety standards and be fully familiar with all authorised documentation, Good Practice Guides and ISO standards. 1. Ensure effective management of multi discipline teams to ensure timely & efficient delivery of engineering work to meet customer agreed scope 2. Supervise engineers/technical specialists 3. Promote effective co-operation across Engineering and other functional teams 4. Ensure effective management of the customer, including liaison and relationship development with existing and new customers, to aid the development of business, resolution of technical and delivery issues, and such that the customer is fully briefed and informed of progress 5. Ensure technical management of the engineering output to ensure delivery of technical solutions in line with agreed technical scope 6. Produce, review, verify and approve outputs including: calculations, analyses, technical reports, technical specifications and method statements 7. Ensure that adequate review, verification and approval is undertaken on all their deliverables and for those under their direct control and supervision 8. Ensure that procedures, codes and standards are correctly identified and applied to engineering and technical activities 9. Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 10. Manage resource demands and development of capability skills to match needs of assigned work scopes 11. Ensure project and technical audits and review are planned & executed in order to impart learning and experience as appropriate and in line with agreed standards 12. Maintain knowledge of Industry best practice, promote a culture of engineering best practice, provide leadership and assist in driving cultural development and change 13. Contribute to learning from experience (LfE). requirement, during and post project 14. Support business development opportunities. 15. Exercise care for own health and safety and that of others as defined by Health and Safety legislation, adhere to endorsed Company policy, procedures and delegations (eg Health & Safety, Diversity & Inclusion, Performance & Development Reviews and Finance etc.) Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 16. Support the business winning process through input into or review of tender requirements, including estimates 17. Leading Self: Is a role model, demonstrating Cavendish principles, promoting health, safety and well being, respect and inclusion 18. Leading Others: Owns the performance and development of their team members, including effective and ongoing communication and feedback 19. Leading Resources: Responsible for effective planning and organisation of resources to deliver on customer promises Essential: Engineering degree (or equivalent qualification) in relevant engineering discipline, with significant demonstrable experience Chartered Engineer status Demonstrable experience in managing teams to deliver analysis activities on a range of project types Demonstrable experience in covering a variety of tasks across a range of complexities Excellent communications skills and the ability to interface with other disciplines Desirable: Member of relevant institute or significant demonstrable engineering experience and capable of registration with the Engineering Council Experience in managing engineering scope for Projects from concept design to full Engineering, Procurement and Construction (EPC) Breadth and depth of experience in a range of commercial or defence project Interested or know someone that could be Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Procurement Specialist 6 months Freelance Contract Hybrid - Amsterdam - Have to be based in NL Looking for someone with a good grasp of SaaS/SW contracts and with a solid understanding of contract law Key Responsibilities Analyze internal (historical spend analysis, category constraints, category criticality) and external (market trends, cost information) perspectives to develop category profiles, providing inputs to category strategy Support internal customers to prepare purchase requisitions for services. Works closely with Procurement Ops group in that regard. Ensure transparency on short, mid and long-term demand for relevant products/services in close cooperation with internal customers to secure supply for the Group Execute buying process per approved procurement method and in compliance with policies Follow up with suppliers and discuss/re-negotiate delivery terms in case of non-compliance Manage contract implementation in collaboration with internal customers and monitor compliance across the contract life cycle Support supplier relationship management and supplier performance evaluation activities Requirements of special knowledge/skills Strong knowledge of strategic sourcing methodology, category management, procure-to-pay processes and tools and supplier management Excellent analytical ability, attention to detail, and flexibility to work independently and in teams Strong written and verbal communication skills, including preparing and delivering presentations Demonstrated project management skills Excellent interpersonal skills with proven ability to build credibility with business partners Minimum of 2 years of progressive experience Experience in other categories of indirect spend is preferred
25/04/2024
Project-based
Procurement Specialist 6 months Freelance Contract Hybrid - Amsterdam - Have to be based in NL Looking for someone with a good grasp of SaaS/SW contracts and with a solid understanding of contract law Key Responsibilities Analyze internal (historical spend analysis, category constraints, category criticality) and external (market trends, cost information) perspectives to develop category profiles, providing inputs to category strategy Support internal customers to prepare purchase requisitions for services. Works closely with Procurement Ops group in that regard. Ensure transparency on short, mid and long-term demand for relevant products/services in close cooperation with internal customers to secure supply for the Group Execute buying process per approved procurement method and in compliance with policies Follow up with suppliers and discuss/re-negotiate delivery terms in case of non-compliance Manage contract implementation in collaboration with internal customers and monitor compliance across the contract life cycle Support supplier relationship management and supplier performance evaluation activities Requirements of special knowledge/skills Strong knowledge of strategic sourcing methodology, category management, procure-to-pay processes and tools and supplier management Excellent analytical ability, attention to detail, and flexibility to work independently and in teams Strong written and verbal communication skills, including preparing and delivering presentations Demonstrated project management skills Excellent interpersonal skills with proven ability to build credibility with business partners Minimum of 2 years of progressive experience Experience in other categories of indirect spend is preferred
SAP APO (m/f/d) with Languages English Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a SAP APO (m/f/d) General information Reference: 168123 Location: Remote Start: 01.05.2024/ASAP Volume: Full time 100% Duration: 6 months Languages: English Your Skills - Bachelor's degree in Computer Science, Information Systems, or related field. - Extensive experience (5+ years) in systems integration, particularly with SAP systems (APO and ECC). - Proficiency in configuring and managing SAP BW within APO. - Strong understanding of Process Chains, Heuristics, Deployment, and Optimizer functionalities within SAP APO. - Experience with CIF integration establishment and fine-tuning. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - Attention to detail and problem-solving abilities. - SAP certification (desired but not mandatory). Your Tasks - Coordinate the integration of the new APO instance with NSA systems, liaising with relevant teams to ensure alignment and smooth data exchange. - Utilize configuration and data object management skills to support the relevant area, whether it be Demand Planning (DP) or Supply Network Planning (SNP), according to the role. - Configure and adjust BW within APO, supporting the data transfer from APO BW to a separate BI instance. - Demonstrate expertise in Process Chains for both DP and SNP, and set up/maintain process-related jobs for specific selections. - Possess knowledge of SNP Heuristics, Deployment, and Optimizer functionalities. - Manage CIF integration establishment from the new ECC to the new APO instance, with an additional focus on fine-tuning existing CIF usage where applicable. - Understand DP-specific data and process structures, including Macros, Data Structure (PA/Pbook/Pview), Forecast Release, FC upload from info cubes, and data loads to PA. Interested? We look forward to receiving your application documents in electronic form.
24/04/2024
Project-based
SAP APO (m/f/d) with Languages English Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a SAP APO (m/f/d) General information Reference: 168123 Location: Remote Start: 01.05.2024/ASAP Volume: Full time 100% Duration: 6 months Languages: English Your Skills - Bachelor's degree in Computer Science, Information Systems, or related field. - Extensive experience (5+ years) in systems integration, particularly with SAP systems (APO and ECC). - Proficiency in configuring and managing SAP BW within APO. - Strong understanding of Process Chains, Heuristics, Deployment, and Optimizer functionalities within SAP APO. - Experience with CIF integration establishment and fine-tuning. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - Attention to detail and problem-solving abilities. - SAP certification (desired but not mandatory). Your Tasks - Coordinate the integration of the new APO instance with NSA systems, liaising with relevant teams to ensure alignment and smooth data exchange. - Utilize configuration and data object management skills to support the relevant area, whether it be Demand Planning (DP) or Supply Network Planning (SNP), according to the role. - Configure and adjust BW within APO, supporting the data transfer from APO BW to a separate BI instance. - Demonstrate expertise in Process Chains for both DP and SNP, and set up/maintain process-related jobs for specific selections. - Possess knowledge of SNP Heuristics, Deployment, and Optimizer functionalities. - Manage CIF integration establishment from the new ECC to the new APO instance, with an additional focus on fine-tuning existing CIF usage where applicable. - Understand DP-specific data and process structures, including Macros, Data Structure (PA/Pbook/Pview), Forecast Release, FC upload from info cubes, and data loads to PA. Interested? We look forward to receiving your application documents in electronic form.
SAP APO Functional Expert (m/f/d) with Languages English Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a SAP APO Functional Expert (m/f/d) General information Reference: 168123 Location: Remote Start: 01.05.2024/ASAP Volume: Full time 100% Duration: 6 months Languages: English Your Skills - Bachelor's degree in Computer Science, Information Systems, or related field. - Extensive experience (5+ years) in systems integration, particularly with SAP systems (APO and ECC). - Proficiency in configuring and managing SAP BW within APO. - Strong understanding of Process Chains, Heuristics, Deployment, and Optimizer functionalities within SAP APO. - Experience with CIF integration establishment and fine-tuning. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - Attention to detail and problem-solving abilities. - SAP certification (desired but not mandatory). Your Tasks - Coordinate the integration of the new APO instance with NSA systems, liaising with relevant teams to ensure alignment and smooth data exchange. - Utilize configuration and data object management skills to support the relevant area, whether it be Demand Planning (DP) or Supply Network Planning (SNP), according to the role. - Configure and adjust BW within APO, supporting the data transfer from APO BW to a separate BI instance. - Demonstrate expertise in Process Chains for both DP and SNP, and set up/maintain process-related jobs for specific selections. - Possess knowledge of SNP Heuristics, Deployment, and Optimizer functionalities. - Manage CIF integration establishment from the new ECC to the new APO instance, with an additional focus on fine-tuning existing CIF usage where applicable. - Understand DP-specific data and process structures, including Macros, Data Structure (PA/Pbook/Pview), Forecast Release, FC upload from info cubes, and data loads to PA. Interested? We look forward to receiving your application documents in electronic form.
24/04/2024
Project-based
SAP APO Functional Expert (m/f/d) with Languages English Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a SAP APO Functional Expert (m/f/d) General information Reference: 168123 Location: Remote Start: 01.05.2024/ASAP Volume: Full time 100% Duration: 6 months Languages: English Your Skills - Bachelor's degree in Computer Science, Information Systems, or related field. - Extensive experience (5+ years) in systems integration, particularly with SAP systems (APO and ECC). - Proficiency in configuring and managing SAP BW within APO. - Strong understanding of Process Chains, Heuristics, Deployment, and Optimizer functionalities within SAP APO. - Experience with CIF integration establishment and fine-tuning. - Excellent communication and collaboration skills to work effectively with cross-functional teams. - Attention to detail and problem-solving abilities. - SAP certification (desired but not mandatory). Your Tasks - Coordinate the integration of the new APO instance with NSA systems, liaising with relevant teams to ensure alignment and smooth data exchange. - Utilize configuration and data object management skills to support the relevant area, whether it be Demand Planning (DP) or Supply Network Planning (SNP), according to the role. - Configure and adjust BW within APO, supporting the data transfer from APO BW to a separate BI instance. - Demonstrate expertise in Process Chains for both DP and SNP, and set up/maintain process-related jobs for specific selections. - Possess knowledge of SNP Heuristics, Deployment, and Optimizer functionalities. - Manage CIF integration establishment from the new ECC to the new APO instance, with an additional focus on fine-tuning existing CIF usage where applicable. - Understand DP-specific data and process structures, including Macros, Data Structure (PA/Pbook/Pview), Forecast Release, FC upload from info cubes, and data loads to PA. Interested? We look forward to receiving your application documents in electronic form.
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.