Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
07/05/2024
Full time
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications/Systems Technician to join their team. Position Overview: Reporting directly to the Operations Director the IT Applications/Systems Technician will play a pivotal role in maximising the utilisation of the Microsoft applications suite, particularly Microsoft Business Central/Dynamics. This individual will collaborate and support the Ops Director in harnessing the full potential of the Microsoft investments. Key Responsibilities : Microsoft Applications Optimisation: Lead efforts to optimise the use of Microsoft Business Central and other Microsoft applications across the organisation. Data Cleansing and Accuracy: Ensure data integrity by implementing rigorous data cleansing procedures and maintaining high levels of accuracy in all systems. User Needs Assessment: Work alongside the IT Manager and users, particularly Adele, to understand user requirements and identify opportunities for improvement in application usage. Recommendation and Implementation: Recommend actionable insights and strategies to improve operational efficiency's, streamline processes, and enhance data reporting accuracy. Training and Support: Provide training and ongoing support to users to facilitate the adoption of best practices and maximise the benefits of Microsoft applications. Collaboration: Collaborate cross-functionally with various departments to align IT solutions with business objectives and drive continuous improvement. What We Are Looking For In You : Proven experience in using Microsoft applications, especially Microsoft Business Central/Dynamics Experience in data cleansing and ensuring data accuracy. Experince with Power BI Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Analytic mindset with a keen eye for detail and problem-solving abilities. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about leveraging technology to drive business success and thrive in a dynamic environment, we would love to hear from you. Please submit your CV via the "Apply" button or email (see below) for more details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
07/05/2024
Full time
Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications/Systems Technician to join their team. Position Overview: Reporting directly to the Operations Director the IT Applications/Systems Technician will play a pivotal role in maximising the utilisation of the Microsoft applications suite, particularly Microsoft Business Central/Dynamics. This individual will collaborate and support the Ops Director in harnessing the full potential of the Microsoft investments. Key Responsibilities : Microsoft Applications Optimisation: Lead efforts to optimise the use of Microsoft Business Central and other Microsoft applications across the organisation. Data Cleansing and Accuracy: Ensure data integrity by implementing rigorous data cleansing procedures and maintaining high levels of accuracy in all systems. User Needs Assessment: Work alongside the IT Manager and users, particularly Adele, to understand user requirements and identify opportunities for improvement in application usage. Recommendation and Implementation: Recommend actionable insights and strategies to improve operational efficiency's, streamline processes, and enhance data reporting accuracy. Training and Support: Provide training and ongoing support to users to facilitate the adoption of best practices and maximise the benefits of Microsoft applications. Collaboration: Collaborate cross-functionally with various departments to align IT solutions with business objectives and drive continuous improvement. What We Are Looking For In You : Proven experience in using Microsoft applications, especially Microsoft Business Central/Dynamics Experience in data cleansing and ensuring data accuracy. Experince with Power BI Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Analytic mindset with a keen eye for detail and problem-solving abilities. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about leveraging technology to drive business success and thrive in a dynamic environment, we would love to hear from you. Please submit your CV via the "Apply" button or email (see below) for more details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: SOC Manager Company Overview: Our client, a leading organization in the financial services sector, is seeking a dedicated and experienced SOC Manager to join their team. This pivotal role will contribute to safeguarding the organization's digital assets and infrastructure from cybersecurity threats, ensuring a robust security posture and effective incident response. Starting ASAP, paying up to £90,000 per annum. Role Overview: As the SOC Manager, you will be responsible for providing strategic leadership, technical expertise, and operational oversight to the Security Operations Center (SOC) team. Your role will involve managing both external and internal SOC personnel, overseeing security monitoring and analysis, incident response, threat intelligence, and vulnerability management activities. Key Responsibilities: Act as the subject matter expert on SOC matters for the organization. Manage the external SOC team and a small internal team, ensuring alignment with organizational security objectives. Review output from the external SOC team and ensure compliance with requirements. Set clear goals and objectives for the SOC team, providing guidance, support, and training as needed. Oversee detection, analysis, and response to security incidents and breaches, coordinating incident response efforts. Conduct post-incident reviews and implement corrective actions to prevent recurrence. Stay abreast of cybersecurity threats, vulnerabilities, and trends, implementing and maintaining threat intelligence feeds and tools. Develop and refine SOC procedures and playbooks based on emerging threats and attack patterns. Evaluate new security solutions and technologies to enhance threat detection and response capabilities. Collaborate with IT and security teams to integrate security controls and automate workflow processes. Prepare and deliver regular reports on security incidents, trends, and metrics to senior management. Ensure compliance with regulatory requirements and industry standards for incident reporting and documentation. Identify opportunities to enhance SOC operations through process improvements and technology enhancements. Foster a culture of innovation and knowledge sharing within the SOC team and across the organization. Flexibility for out-of-hours work as required. Qualifications and Experience: Bachelor's degree in Cybersecurity, Computer Science, or related field. Relevant professional certifications such as CISSP, CISM, GIAC, or equivalent are preferred. Strong working experience with Sentinel. Familiarity with industry frameworks and standards such as NIST, ISO 27001, and CIS Controls. Experience with writing and socializing SOC policies, standards, and procedures. Strong understanding of information security concepts such as security architecture and design, Information security standards, and information security risk assessment. Excellent analytical, problem-solving, and communication skills.
07/05/2024
Full time
Job Title: SOC Manager Company Overview: Our client, a leading organization in the financial services sector, is seeking a dedicated and experienced SOC Manager to join their team. This pivotal role will contribute to safeguarding the organization's digital assets and infrastructure from cybersecurity threats, ensuring a robust security posture and effective incident response. Starting ASAP, paying up to £90,000 per annum. Role Overview: As the SOC Manager, you will be responsible for providing strategic leadership, technical expertise, and operational oversight to the Security Operations Center (SOC) team. Your role will involve managing both external and internal SOC personnel, overseeing security monitoring and analysis, incident response, threat intelligence, and vulnerability management activities. Key Responsibilities: Act as the subject matter expert on SOC matters for the organization. Manage the external SOC team and a small internal team, ensuring alignment with organizational security objectives. Review output from the external SOC team and ensure compliance with requirements. Set clear goals and objectives for the SOC team, providing guidance, support, and training as needed. Oversee detection, analysis, and response to security incidents and breaches, coordinating incident response efforts. Conduct post-incident reviews and implement corrective actions to prevent recurrence. Stay abreast of cybersecurity threats, vulnerabilities, and trends, implementing and maintaining threat intelligence feeds and tools. Develop and refine SOC procedures and playbooks based on emerging threats and attack patterns. Evaluate new security solutions and technologies to enhance threat detection and response capabilities. Collaborate with IT and security teams to integrate security controls and automate workflow processes. Prepare and deliver regular reports on security incidents, trends, and metrics to senior management. Ensure compliance with regulatory requirements and industry standards for incident reporting and documentation. Identify opportunities to enhance SOC operations through process improvements and technology enhancements. Foster a culture of innovation and knowledge sharing within the SOC team and across the organization. Flexibility for out-of-hours work as required. Qualifications and Experience: Bachelor's degree in Cybersecurity, Computer Science, or related field. Relevant professional certifications such as CISSP, CISM, GIAC, or equivalent are preferred. Strong working experience with Sentinel. Familiarity with industry frameworks and standards such as NIST, ISO 27001, and CIS Controls. Experience with writing and socializing SOC policies, standards, and procedures. Strong understanding of information security concepts such as security architecture and design, Information security standards, and information security risk assessment. Excellent analytical, problem-solving, and communication skills.
Michael Bailey Associates - Amsterdam
Amsterdam, Noord-Holland
Job Title: IT Risk Manager Location: Amsterdam Permanent Salary: €90.000 - €110.000 Hybrid working | 50/50 We are currently seeking a proficient individual in IT risk management to join our client's team. The rapid advancement of technologies like AI brings forth new risks that demand unwavering attention. Given the paramount importance of trust and security within our client's organization, safeguarding the systems and data remains a main focus. We are in search of a qualified candidate with expertise in Cybersecurity and AI to take on the role of continuously monitoring and assessing the IT and security risks (from a 2nd line). As the organisation actively embraces new technological advancements, including AI and cloud solutions, we encounter a complex landscape of challenges in Information Security, Third-Party Management, and beyond. The increasing interconnectivity presents additional risks that require meticulous management. Within a cohesive team, you will provide insightful guidance based on your expertise, facilitating the navigation through this technological evolution. Your primary responsibilities will include: Providing support to both the IT department and business units in addressing IT and security risks. Developing comprehensive strategies to mitigate risks across various domains eg tech, continuity and third party risk, infosec. These policies determine the way of working for all different departments in the entire organisation. Ensuring the implementation of robust risk management frameworks aligned with our organizational objectives. Offering strategic insights to enhance the risk management practices and frameworks. Overseeing the continuous improvement of the risk management processes. The IT risk team comprises approximately 26+ dedicated colleagues, contributing to various initiatives globally. Our client values diversity and believes in leveraging different perspectives to strengthen the team. If you possess unique insights and skills, we encourage you to consider joining. If you meet the following criteria, we invite you to apply: A university-level education, preferably in a field related to IT risk management. Proficiency in operational and non-financial risk management, coupled with adeptness in risk assessment methodologies. Comprehensive understanding of IT operations and organizational structures. Demonstrated leadership capabilities, meticulous planning skills, and adeptness in project management. Thorough knowledge of current regulatory frameworks governing IT and risk management. Additional experience in Project Management or Consulting, will be advantageous. Most important - you are passionate about your work. In case you're not sure whether your experience in line - but you are passionate about IT Risk management or 1st line Information Security, please feel free to apply. A conversation with no strings attached is always possible! Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
07/05/2024
Full time
Job Title: IT Risk Manager Location: Amsterdam Permanent Salary: €90.000 - €110.000 Hybrid working | 50/50 We are currently seeking a proficient individual in IT risk management to join our client's team. The rapid advancement of technologies like AI brings forth new risks that demand unwavering attention. Given the paramount importance of trust and security within our client's organization, safeguarding the systems and data remains a main focus. We are in search of a qualified candidate with expertise in Cybersecurity and AI to take on the role of continuously monitoring and assessing the IT and security risks (from a 2nd line). As the organisation actively embraces new technological advancements, including AI and cloud solutions, we encounter a complex landscape of challenges in Information Security, Third-Party Management, and beyond. The increasing interconnectivity presents additional risks that require meticulous management. Within a cohesive team, you will provide insightful guidance based on your expertise, facilitating the navigation through this technological evolution. Your primary responsibilities will include: Providing support to both the IT department and business units in addressing IT and security risks. Developing comprehensive strategies to mitigate risks across various domains eg tech, continuity and third party risk, infosec. These policies determine the way of working for all different departments in the entire organisation. Ensuring the implementation of robust risk management frameworks aligned with our organizational objectives. Offering strategic insights to enhance the risk management practices and frameworks. Overseeing the continuous improvement of the risk management processes. The IT risk team comprises approximately 26+ dedicated colleagues, contributing to various initiatives globally. Our client values diversity and believes in leveraging different perspectives to strengthen the team. If you possess unique insights and skills, we encourage you to consider joining. If you meet the following criteria, we invite you to apply: A university-level education, preferably in a field related to IT risk management. Proficiency in operational and non-financial risk management, coupled with adeptness in risk assessment methodologies. Comprehensive understanding of IT operations and organizational structures. Demonstrated leadership capabilities, meticulous planning skills, and adeptness in project management. Thorough knowledge of current regulatory frameworks governing IT and risk management. Additional experience in Project Management or Consulting, will be advantageous. Most important - you are passionate about your work. In case you're not sure whether your experience in line - but you are passionate about IT Risk management or 1st line Information Security, please feel free to apply. A conversation with no strings attached is always possible! Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
Overview Reporting to the Process Engineering Manager, the Production Support Engineer is responsible for ensuring optimal OEE (Overall Equipment Effectiveness), through effective preventative maintenance and corrective actions to reduce equipment down time, in line with the expectations of Operations. Additionally, providing engineering support to Operations and ensuring continuous improvement. The successful candidate will join the Process Engineering team, reporting to the Process Engineering Manager. This team is comprised of 4 employees. Experience: Electronics: Candidate will have detailed knowledge of repair fault finding and minor design. Manufacturing: The candidate has previously worked in a high-precision electronics manufacturing environment supporting and repairing equipment and systems. IT skills: Computer literate; with experience of using Microsoft windows software to complete work done reports and monitor equipment usage (i.e. word, excel etc.) Continuous improvement and Problem- Solving: Candidates will be familiar with making improvements to equipment / systems and services to improve utilisation and operational/production productivity and throughput. You will be familiar of the creation and implementation of lean working processes and able to demonstrate a structured approach to problem-solving, root-cause analysis. Ability to construct an FMEA would be highly desirable Documentation: The candidate has the ability to interpret drawings, specifications, work instructions and create new ones if required. Maintenance of Equipment: You will be able to demonstrate their ability to support and repair equipment and systems. Mechanical Exposure: Have worked in an environment with some mechanical requirement (assembling items etc). ERP Systems: Exposure to ERP systems. Manufacturing: Experience in electronic instrumentation. Overall Equipment Effectiveness (OEE): Able to track and monitor equipment utilisation and reliability to identify preventative maintenance measures to improve reliability and up-time. Understand measuring equipment operation and ensuring optimal overall equipment effectiveness. H&S: Knowledge of Health and Safety at work. Education: HNC or above in electronics, we will consider candidates who are qualified by experience. Normal hours of work will be 08:00 - 16:15 Monday to Thursday, 08:00 - 15;00 on Friday with half an hour for lunch. This role is not hybrid Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
04/05/2024
Full time
Overview Reporting to the Process Engineering Manager, the Production Support Engineer is responsible for ensuring optimal OEE (Overall Equipment Effectiveness), through effective preventative maintenance and corrective actions to reduce equipment down time, in line with the expectations of Operations. Additionally, providing engineering support to Operations and ensuring continuous improvement. The successful candidate will join the Process Engineering team, reporting to the Process Engineering Manager. This team is comprised of 4 employees. Experience: Electronics: Candidate will have detailed knowledge of repair fault finding and minor design. Manufacturing: The candidate has previously worked in a high-precision electronics manufacturing environment supporting and repairing equipment and systems. IT skills: Computer literate; with experience of using Microsoft windows software to complete work done reports and monitor equipment usage (i.e. word, excel etc.) Continuous improvement and Problem- Solving: Candidates will be familiar with making improvements to equipment / systems and services to improve utilisation and operational/production productivity and throughput. You will be familiar of the creation and implementation of lean working processes and able to demonstrate a structured approach to problem-solving, root-cause analysis. Ability to construct an FMEA would be highly desirable Documentation: The candidate has the ability to interpret drawings, specifications, work instructions and create new ones if required. Maintenance of Equipment: You will be able to demonstrate their ability to support and repair equipment and systems. Mechanical Exposure: Have worked in an environment with some mechanical requirement (assembling items etc). ERP Systems: Exposure to ERP systems. Manufacturing: Experience in electronic instrumentation. Overall Equipment Effectiveness (OEE): Able to track and monitor equipment utilisation and reliability to identify preventative maintenance measures to improve reliability and up-time. Understand measuring equipment operation and ensuring optimal overall equipment effectiveness. H&S: Knowledge of Health and Safety at work. Education: HNC or above in electronics, we will consider candidates who are qualified by experience. Normal hours of work will be 08:00 - 16:15 Monday to Thursday, 08:00 - 15;00 on Friday with half an hour for lunch. This role is not hybrid Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations.
03/05/2024
Full time
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations.
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/05/2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
02/05/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
02/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
02/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit/charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365/Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression Pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/05/2024
Full time
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit/charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365/Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression Pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
About Us: Car Wreck Chiropractic is a thriving personal injury chiropractic clinic dedicated to providing high-quality healthcare services to patients who have suffered injuries due to accidents. We are committed to delivering effective chiropractic care, pain management, and rehabilitation services to help our patients recover and lead healthier lives. We are seeking a dynamic and experienced Clinic Director to lead our team and ensure the smooth and efficient operation of our clinic. Job Summary: As the Clinic Director at Car Wreck Chiropractic, you will play a pivotal role in overseeing the daily operations, managing staff, and maintaining a patient-centered environment. Your responsibilities will include strategic planning, staff management, financial oversight, and ensuring compliance with all relevant regulations. Key Responsibilities: Leadership and Management: Provide strong leadership and guidance to the clinic team, including chiropractors, medical assistants, administrative staff, and support personnel. Foster a positive and collaborative work environment, promoting teamwork and professional development. Develop and implement staff training and performance improvement programs. Patient Care and Satisfaction: Ensure that all patients receive the highest standard of care and customer service. Monitor patient feedback and address concerns or issues promptly to enhance patient satisfaction. Financial Management: Implement strategies to maximize clinic profitability and efficiency. Regulatory Compliance: Ensure that the clinic complies with all relevant laws, regulations, and licensing requirements. Stay updated on industry standards and best practices to maintain a safe and ethical environment. Strategic Planning: Develop and execute clinic growth strategies, including community outreach. Identify opportunities for expansion and improvement. Quality Assurance: Implement and monitor quality assurance and improvement processes to enhance patient outcomes. Foster a culture of continuous improvement in patient care and services. Qualifications: Doctor of Chiropractic (DC) degree and relevant state licensure. Proven experience in a managerial or leadership role within a chiropractic or medical setting. Strong knowledge of personal injury chiropractic care and relevant treatment methods. Excellent interpersonal, communication, and problem-solving skills. Proficiency in managing financial aspects of a clinic. A commitment to providing compassionate, patient-centered care. Knowledge of relevant healthcare regulations and compliance standards. Ability to lead and motivate a diverse team of healthcare professionals. Strong organizational and time management skills. Benefits: Competitive salary and performance-based bonuses. Paid malpractice insurance. Health and dental insurance. Continuing education opportunities. Paid time off and holidays. Supportive and collaborative work environment. If you are a dedicated chiropractic professional with strong leadership and management skills, and you are passionate about helping patients recover from personal injuries, we encourage you to apply for the Clinic Director position at Car Wreck Chiropractic. Join our team and make a difference in the lives of those we serve.
11/04/2024
Full time
About Us: Car Wreck Chiropractic is a thriving personal injury chiropractic clinic dedicated to providing high-quality healthcare services to patients who have suffered injuries due to accidents. We are committed to delivering effective chiropractic care, pain management, and rehabilitation services to help our patients recover and lead healthier lives. We are seeking a dynamic and experienced Clinic Director to lead our team and ensure the smooth and efficient operation of our clinic. Job Summary: As the Clinic Director at Car Wreck Chiropractic, you will play a pivotal role in overseeing the daily operations, managing staff, and maintaining a patient-centered environment. Your responsibilities will include strategic planning, staff management, financial oversight, and ensuring compliance with all relevant regulations. Key Responsibilities: Leadership and Management: Provide strong leadership and guidance to the clinic team, including chiropractors, medical assistants, administrative staff, and support personnel. Foster a positive and collaborative work environment, promoting teamwork and professional development. Develop and implement staff training and performance improvement programs. Patient Care and Satisfaction: Ensure that all patients receive the highest standard of care and customer service. Monitor patient feedback and address concerns or issues promptly to enhance patient satisfaction. Financial Management: Implement strategies to maximize clinic profitability and efficiency. Regulatory Compliance: Ensure that the clinic complies with all relevant laws, regulations, and licensing requirements. Stay updated on industry standards and best practices to maintain a safe and ethical environment. Strategic Planning: Develop and execute clinic growth strategies, including community outreach. Identify opportunities for expansion and improvement. Quality Assurance: Implement and monitor quality assurance and improvement processes to enhance patient outcomes. Foster a culture of continuous improvement in patient care and services. Qualifications: Doctor of Chiropractic (DC) degree and relevant state licensure. Proven experience in a managerial or leadership role within a chiropractic or medical setting. Strong knowledge of personal injury chiropractic care and relevant treatment methods. Excellent interpersonal, communication, and problem-solving skills. Proficiency in managing financial aspects of a clinic. A commitment to providing compassionate, patient-centered care. Knowledge of relevant healthcare regulations and compliance standards. Ability to lead and motivate a diverse team of healthcare professionals. Strong organizational and time management skills. Benefits: Competitive salary and performance-based bonuses. Paid malpractice insurance. Health and dental insurance. Continuing education opportunities. Paid time off and holidays. Supportive and collaborative work environment. If you are a dedicated chiropractic professional with strong leadership and management skills, and you are passionate about helping patients recover from personal injuries, we encourage you to apply for the Clinic Director position at Car Wreck Chiropractic. Join our team and make a difference in the lives of those we serve.