Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
PHP Developer - Kent - office based - circa £50,000 plus package My client, one of the UK's fastest-growing E-commerce brands is currently on the hunt for an experienced PHP Developer to come and join their team! You'll be working with great people to deliver exceptional results! With plenty of opportunities to grow and develop your career, as the business growth continues. This role is fully office-based - but you do get a free breakfast every day :) As a PHP Developer, you will use your experience and in-depth knowledge to contribute significantly to the design, development, and maintenance of mission-critical web applications. Your role will involve collaborating with the team to analyse requirements and devise scalable solutions, ensuring the delivery of high-quality code and exceptional user experiences. Responsibilities will include: Collaborate with the team to analyse requirements and design efficient and scalable solutions using PHP. Develop and maintain web applications using the CakePHP framework. Write clean, well-structured, and well-documented code to ensure the maintainability and readability of the software. Troubleshoot and debug existing applications to identify and resolve issues promptly. Implement new features and functionality based on project specifications and user requirements. Skills & experience required: Strong understanding and practical experience with the CakePHP framework (or equivalent ie Laravel) Ability to write clean, efficient, and maintainable code, following coding standards and best practices. Hands-on experience with databases, particularly MySQL. Solid understanding of web technologies such as HTML, CSS, and JavaScript. Familiarity with version control systems (eg, Git) and collaborative development workflows. A creative and proactive approach to problem-solving, with the ability to think outside the box. Strong attention to detail, ensuring accuracy and precision in coding and documentation. Excellent communication skills, both verbal and written, with the ability to effectively collaborate within a team environment. A strong desire to learn and stay updated with the latest advancements in PHP development. PHP Developer - Kent - office based - circa £50,000 plus package
01/05/2024
Full time
PHP Developer - Kent - office based - circa £50,000 plus package My client, one of the UK's fastest-growing E-commerce brands is currently on the hunt for an experienced PHP Developer to come and join their team! You'll be working with great people to deliver exceptional results! With plenty of opportunities to grow and develop your career, as the business growth continues. This role is fully office-based - but you do get a free breakfast every day :) As a PHP Developer, you will use your experience and in-depth knowledge to contribute significantly to the design, development, and maintenance of mission-critical web applications. Your role will involve collaborating with the team to analyse requirements and devise scalable solutions, ensuring the delivery of high-quality code and exceptional user experiences. Responsibilities will include: Collaborate with the team to analyse requirements and design efficient and scalable solutions using PHP. Develop and maintain web applications using the CakePHP framework. Write clean, well-structured, and well-documented code to ensure the maintainability and readability of the software. Troubleshoot and debug existing applications to identify and resolve issues promptly. Implement new features and functionality based on project specifications and user requirements. Skills & experience required: Strong understanding and practical experience with the CakePHP framework (or equivalent ie Laravel) Ability to write clean, efficient, and maintainable code, following coding standards and best practices. Hands-on experience with databases, particularly MySQL. Solid understanding of web technologies such as HTML, CSS, and JavaScript. Familiarity with version control systems (eg, Git) and collaborative development workflows. A creative and proactive approach to problem-solving, with the ability to think outside the box. Strong attention to detail, ensuring accuracy and precision in coding and documentation. Excellent communication skills, both verbal and written, with the ability to effectively collaborate within a team environment. A strong desire to learn and stay updated with the latest advancements in PHP development. PHP Developer - Kent - office based - circa £50,000 plus package
Network Policy and Standards Lead - Hybrid/Warwick Job Title : Network Policy and Standards Lead Location : Hybrid/Warwick - (2 days in office p.week) Remuneration : £55,990 - £70,000 annually Contract Details : Permanent, Full-time About the Position : Join our esteemed team as a Lead for Network Policy and Standards. In this role, you'll play a pivotal part in fortifying the security, dependability, and robustness of critical operational systems. Our renowned client, a key player in the Utilities sector, seeks an enthusiastic individual to spearhead the establishment of network policy and standards for a pivotal Wide Area Network supporting operational technology. As the Lead, you'll collaborate closely with risk management leaders and stakeholders to institute a framework for governance and compliance. Your expertise will be instrumental in propelling transformative endeavours for refining our standards, procedures, and specifications. You'll take the helm in formulating technical strategies, policies, procedures, technical specifications, and work standards in alignment with industry-leading practises. Effective communication will be paramount, as you'll be tasked with adeptly conveying intricate concepts verbally and in writing. Responsibilities : Formulate network policy and standards for a pivotal Wide Area Network supporting operational technology. Engage with risk management leaders and stakeholders to architect a framework for governance and compliance. Spearhead initiatives for refining policies, procedures, standards, or specifications. Craft technical strategies, policies, procedures, technical specifications, and work standards. Articulate complex concepts clearly and succinctly, both orally and in writing. Lead the process for enhancing network designs to standardised norms. Requirements : Proficient in operational network environments. Demonstrated experience in crafting policies, procedures, technical specifications, and work standards. Familiarity with regulatory frameworks and network change management processes. Knowledgeable about Asset Management Systems and business drivers & planning requisites. Proven track record in formulating processes to bolster business risk, cost, and performance decision-making. Numerate degree or commensurate experience. Background in a Network Operations environment overseeing a governance or compliance framework. Familiarity with security standards such as IEC 62443, NIST, NIS, ISO27001 is advantageous. Exceptional communication skills, both written and verbal. Meticulous attention to detail. Perks : Competitive salary range of £55,990 - £70,000 annually. Annual Performance-Based Bonus. Flexible working hours with hybrid work-from-home options. 26 days annual leave, plus eight statutory days. Generous contributory pension scheme. Financial support for professional development. Access to several flexible benefits such as share incentive plans, salary sacrifice car and technology schemes, and more. Family care benefits including a backup care service. Access to numerous apps supporting health, fitness, and well-being. Join our esteemed team and contribute to our mission of providing safe, reliable, and efficient energy connections to people. Apply now to be a part of fortifying the security, dependability, and robustness of our critical operational systems. Applications close at midnight on 8th May 2024, and early applications are encouraged. We are dedicated to fostering a diverse, inclusive, and authentic workplace where everyone can thrive. If your experience or qualifications don't perfectly match the job description, we still encourage you to apply, as you may be the right fit for our expanding team in this role or another. At our organisation, we uphold the highest standards in supporting, valuing, and developing our people. We celebrate the unique perspectives and experiences that individuals bring and offer flexible and tailored support. We are committed to cultivating an inclusive culture where each person feels valued, respected, and empowered to reach their full potential. Join our organisation and be part of our journey to create a more inclusive and diverse workforce. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
30/04/2024
Full time
Network Policy and Standards Lead - Hybrid/Warwick Job Title : Network Policy and Standards Lead Location : Hybrid/Warwick - (2 days in office p.week) Remuneration : £55,990 - £70,000 annually Contract Details : Permanent, Full-time About the Position : Join our esteemed team as a Lead for Network Policy and Standards. In this role, you'll play a pivotal part in fortifying the security, dependability, and robustness of critical operational systems. Our renowned client, a key player in the Utilities sector, seeks an enthusiastic individual to spearhead the establishment of network policy and standards for a pivotal Wide Area Network supporting operational technology. As the Lead, you'll collaborate closely with risk management leaders and stakeholders to institute a framework for governance and compliance. Your expertise will be instrumental in propelling transformative endeavours for refining our standards, procedures, and specifications. You'll take the helm in formulating technical strategies, policies, procedures, technical specifications, and work standards in alignment with industry-leading practises. Effective communication will be paramount, as you'll be tasked with adeptly conveying intricate concepts verbally and in writing. Responsibilities : Formulate network policy and standards for a pivotal Wide Area Network supporting operational technology. Engage with risk management leaders and stakeholders to architect a framework for governance and compliance. Spearhead initiatives for refining policies, procedures, standards, or specifications. Craft technical strategies, policies, procedures, technical specifications, and work standards. Articulate complex concepts clearly and succinctly, both orally and in writing. Lead the process for enhancing network designs to standardised norms. Requirements : Proficient in operational network environments. Demonstrated experience in crafting policies, procedures, technical specifications, and work standards. Familiarity with regulatory frameworks and network change management processes. Knowledgeable about Asset Management Systems and business drivers & planning requisites. Proven track record in formulating processes to bolster business risk, cost, and performance decision-making. Numerate degree or commensurate experience. Background in a Network Operations environment overseeing a governance or compliance framework. Familiarity with security standards such as IEC 62443, NIST, NIS, ISO27001 is advantageous. Exceptional communication skills, both written and verbal. Meticulous attention to detail. Perks : Competitive salary range of £55,990 - £70,000 annually. Annual Performance-Based Bonus. Flexible working hours with hybrid work-from-home options. 26 days annual leave, plus eight statutory days. Generous contributory pension scheme. Financial support for professional development. Access to several flexible benefits such as share incentive plans, salary sacrifice car and technology schemes, and more. Family care benefits including a backup care service. Access to numerous apps supporting health, fitness, and well-being. Join our esteemed team and contribute to our mission of providing safe, reliable, and efficient energy connections to people. Apply now to be a part of fortifying the security, dependability, and robustness of our critical operational systems. Applications close at midnight on 8th May 2024, and early applications are encouraged. We are dedicated to fostering a diverse, inclusive, and authentic workplace where everyone can thrive. If your experience or qualifications don't perfectly match the job description, we still encourage you to apply, as you may be the right fit for our expanding team in this role or another. At our organisation, we uphold the highest standards in supporting, valuing, and developing our people. We celebrate the unique perspectives and experiences that individuals bring and offer flexible and tailored support. We are committed to cultivating an inclusive culture where each person feels valued, respected, and empowered to reach their full potential. Join our organisation and be part of our journey to create a more inclusive and diverse workforce. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
29/04/2024
Full time
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.