Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Finance Manager (Opex) - Fully Qualified Permanent Theale| Hybrid (3 days per week onsite) The Finance Manager is one of two Business partners to budget owners for their overheads/operating costs, with a well-developed ability to discuss and explain financial matters with non-financial colleagues of all levels. The Finance Manager is responsible for the budgeting, accounting and effective control of overheads and operating costs, and non-operational capex. The role also encompasses specialist finance activities including payroll, and headcount reporting and analysis. What you will be doing? Responsible for managing all budgeting, reforecasting and long-term planning processes for overheads and non-operational capex. This includes engaging the Senior Leadership Team and their direct reports to agree & review activities and costs. Headcount reporting and analysis Responsibility for timely and accurate month end close and reporting for overheads and IT capex in line with timetable. Effective, insightful, and accurate reporting and review of all overheads and non-operational capex costs with budget holders to ensure effective control of spend. Balance sheet reconciliations for any balance sheet codes owned by this role Finance review and approval over payroll; liaison with outsourced payroll processing supplier Support the HR Team with Short Term Incentive Plan and Long Term Incentive Plan calculations; present results of calculations to the Senior Leadership team. Coordinate with external professional services firm, supplying appropriate information to support the calculation and submission of the annual PAYE Settlement Agreement submission Manage and calculate Provision for significant legal disputes Other ad-hoc support including employee tax compliance including liaison with external professional services suppliers. (eg, P11Ds) Ensuring optimal finance system configuration regarding workflow and coding of overheads/non-operational capex What is needed for the role? Fully Qualified (ACCA|ACA|CIMA) Minimum of 5 years PQE Advanced Excel Skills Business partnering at a senior level Strong financial & management accounting knowledge & experience Experience in budgeting/forecasting processes Understanding of operational finance process and control Desired for the role: Experience property and/or Telco industries Agresso ERP application software Relevant degree (eg business, finance, economics) Project People is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Finance Manager (Opex) - Fully Qualified Permanent Theale| Hybrid (3 days per week onsite) The Finance Manager is one of two Business partners to budget owners for their overheads/operating costs, with a well-developed ability to discuss and explain financial matters with non-financial colleagues of all levels. The Finance Manager is responsible for the budgeting, accounting and effective control of overheads and operating costs, and non-operational capex. The role also encompasses specialist finance activities including payroll, and headcount reporting and analysis. What you will be doing? Responsible for managing all budgeting, reforecasting and long-term planning processes for overheads and non-operational capex. This includes engaging the Senior Leadership Team and their direct reports to agree & review activities and costs. Headcount reporting and analysis Responsibility for timely and accurate month end close and reporting for overheads and IT capex in line with timetable. Effective, insightful, and accurate reporting and review of all overheads and non-operational capex costs with budget holders to ensure effective control of spend. Balance sheet reconciliations for any balance sheet codes owned by this role Finance review and approval over payroll; liaison with outsourced payroll processing supplier Support the HR Team with Short Term Incentive Plan and Long Term Incentive Plan calculations; present results of calculations to the Senior Leadership team. Coordinate with external professional services firm, supplying appropriate information to support the calculation and submission of the annual PAYE Settlement Agreement submission Manage and calculate Provision for significant legal disputes Other ad-hoc support including employee tax compliance including liaison with external professional services suppliers. (eg, P11Ds) Ensuring optimal finance system configuration regarding workflow and coding of overheads/non-operational capex What is needed for the role? Fully Qualified (ACCA|ACA|CIMA) Minimum of 5 years PQE Advanced Excel Skills Business partnering at a senior level Strong financial & management accounting knowledge & experience Experience in budgeting/forecasting processes Understanding of operational finance process and control Desired for the role: Experience property and/or Telco industries Agresso ERP application software Relevant degree (eg business, finance, economics) Project People is acting as an Employment Agency in relation to this vacancy.
Manufacturing Sales, Business Development Switzerland, German speaker big OTE! Permanent Switzerland/flexible on location German speaking Consulting - Technology - Manufacturing. We are looking for people who will accompany our customers on their way into the digital future and actively support them in the challenges ahead. To be successful here, you need industry Manufacturing knowledge across the entire value chain from sales, development, production to assembly and service, as well as the necessary IT know-how, and the willingness to go the extra mile to achieve excellent performance together with the customer achieve Your area of responsibility includes: -You work in various roles on projects and develop excellent solutions for complex tasks together with our customers. -As a business consultant, you are in close contact with our customers and actively develop our customer base, discuss questions and derive tasks and projects from them with which we can support our customers. -Where necessary, you will provide technical support to our sales department in the various sales phases, from preparing an offer to concluding a contract. -Control and coordination of partners and service providers. -Development of new solution offerings depending on industry developments. -Developing customer campaigns with the support of our marketing department. Ideal experience -You have a completed degree in computer science, business informatics or a technical engineering course. -You have at least 8 years of professional experience in an industrial Manufacturing environment. -You have already worked as a project manager, business analyst, requirements engineer or in test management and are certified. -You are passionate about topics such as lean processes, variant management, digital production, IoT, predictive maintenance, etc., have the necessary expertise and are hungry for the latest trends in the industry. -You present complex ideas and solutions in an understandable and effective way. -You have no problems networking and cooperating with stakeholders across all hierarchy levels. -We require fluent German and good English skills. -Willingness to travel within Switzerland. If you are interested please apply with your most up to date CV Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
13/05/2024
Full time
Manufacturing Sales, Business Development Switzerland, German speaker big OTE! Permanent Switzerland/flexible on location German speaking Consulting - Technology - Manufacturing. We are looking for people who will accompany our customers on their way into the digital future and actively support them in the challenges ahead. To be successful here, you need industry Manufacturing knowledge across the entire value chain from sales, development, production to assembly and service, as well as the necessary IT know-how, and the willingness to go the extra mile to achieve excellent performance together with the customer achieve Your area of responsibility includes: -You work in various roles on projects and develop excellent solutions for complex tasks together with our customers. -As a business consultant, you are in close contact with our customers and actively develop our customer base, discuss questions and derive tasks and projects from them with which we can support our customers. -Where necessary, you will provide technical support to our sales department in the various sales phases, from preparing an offer to concluding a contract. -Control and coordination of partners and service providers. -Development of new solution offerings depending on industry developments. -Developing customer campaigns with the support of our marketing department. Ideal experience -You have a completed degree in computer science, business informatics or a technical engineering course. -You have at least 8 years of professional experience in an industrial Manufacturing environment. -You have already worked as a project manager, business analyst, requirements engineer or in test management and are certified. -You are passionate about topics such as lean processes, variant management, digital production, IoT, predictive maintenance, etc., have the necessary expertise and are hungry for the latest trends in the industry. -You present complex ideas and solutions in an understandable and effective way. -You have no problems networking and cooperating with stakeholders across all hierarchy levels. -We require fluent German and good English skills. -Willingness to travel within Switzerland. If you are interested please apply with your most up to date CV Michael Bailey International is acting as an Employment Agency in relation to this vacancy.