We are currently looking on behalf of one of our important clients for an Embedded C Software Engineer. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Design, implement & document hardware-related software. Carry out unit tests & HIL simulations to ensure a high quality of the software. Work within interdisciplinary project teams & support systematic product development. Define requirements for software modules. Conduct code reviews. Your Skills: At least 2 years of professional experience in Developing Embedded Software in C. Experienced in Unit Testing. Ideally experienced in the fields of HIL Simulations & drive systems. Your Profile: Completed University Degree in the field of Computer Science or Electrical, Micro or Systems Engineering or similar. Analytical, methodical, efficient, collaborative & quality-oriented. Fluent German language skills (at least C1 level) are mandatory (* Please do not apply if you are not fluent in German.). Fluent English is also required & French is considered a plus. If you wish to apply, please send us your resume in Word or PDF format.
26/04/2024
Full time
We are currently looking on behalf of one of our important clients for an Embedded C Software Engineer. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Design, implement & document hardware-related software. Carry out unit tests & HIL simulations to ensure a high quality of the software. Work within interdisciplinary project teams & support systematic product development. Define requirements for software modules. Conduct code reviews. Your Skills: At least 2 years of professional experience in Developing Embedded Software in C. Experienced in Unit Testing. Ideally experienced in the fields of HIL Simulations & drive systems. Your Profile: Completed University Degree in the field of Computer Science or Electrical, Micro or Systems Engineering or similar. Analytical, methodical, efficient, collaborative & quality-oriented. Fluent German language skills (at least C1 level) are mandatory (* Please do not apply if you are not fluent in German.). Fluent English is also required & French is considered a plus. If you wish to apply, please send us your resume in Word or PDF format.
We are currently looking on behalf of one of our important clients for an Electromagnetics Engineer. The role is a permanent position based in Zürich. Your Role: Participate in a range of research projects in electromagnetics & associated applications. Provide scientific contributions to the theory, modelling, optimization & application of the EM near-field. Develop novel instrumentation, computational methods & characterization procedures. Participate in national & international standard activities (IEC, IEEE, etc.). Collaborate with external research partners & provision hardware support for customers. Your Skills & Experience: At least 2 years of professional experience with EM Simulation Software (eg COMSOL, ANSYS) and/or EM Measurement Instruments. Skilled & experience in Programming in C++ and/or Python. Ideally experienced in at least one of the following areas: Wireless Communication Systems, Radiofrequency Antenna Simulation & Measurements, Electrodynamics, Numerical Simulation of EM fields, Biomedical Engineering, Error Analysis & Uncertainty Conventions. Your Profile: Completed University Education, preferable to PhD level, in Electrical Engineering or Physics. Motivated to take on responsibilities & highly quality & team-oriented. Collaborative, good communication skills & sensitive to customer needs. Fluent in English (spoken & written), German language skills are considered a plus.
26/04/2024
Full time
We are currently looking on behalf of one of our important clients for an Electromagnetics Engineer. The role is a permanent position based in Zürich. Your Role: Participate in a range of research projects in electromagnetics & associated applications. Provide scientific contributions to the theory, modelling, optimization & application of the EM near-field. Develop novel instrumentation, computational methods & characterization procedures. Participate in national & international standard activities (IEC, IEEE, etc.). Collaborate with external research partners & provision hardware support for customers. Your Skills & Experience: At least 2 years of professional experience with EM Simulation Software (eg COMSOL, ANSYS) and/or EM Measurement Instruments. Skilled & experience in Programming in C++ and/or Python. Ideally experienced in at least one of the following areas: Wireless Communication Systems, Radiofrequency Antenna Simulation & Measurements, Electrodynamics, Numerical Simulation of EM fields, Biomedical Engineering, Error Analysis & Uncertainty Conventions. Your Profile: Completed University Education, preferable to PhD level, in Electrical Engineering or Physics. Motivated to take on responsibilities & highly quality & team-oriented. Collaborative, good communication skills & sensitive to customer needs. Fluent in English (spoken & written), German language skills are considered a plus.
Are you ready to dive into the world of data engineering? Join a leading player in Switzerland's energy sector! The company oversees the nation's high-voltage grid, ensuring reliable electricity and promoting the integration of renewable energy sources. The ideal candidate will handle data correctly, manage the Power Line Systems (PLS-CADD) software, and maintain and improve the 3D models of power lines. Job Title: Data Engineer Job Type: Permanent Salary: Up to 135k CHF per annum + Benefits Hybrid Responsibilities: Analyzes and evaluations on the 3D pipe models managed in PLS-CADD. Assist in performing data collection and data manipulation. Development of processes for automated quality control as well as data maintenance and analyzes using FME and PLS-CADD. Responding to third-party inquiries regarding options for building near power lines and providing data for standoff studies and NISV calculations. Support of the PLS-CADD application (clients, software, licenses) in collaboration with our IT as well as technical support in the use of PLS-CADD and training of users. Required: Seeking technician/engineer with electrical engineering or geomatics/geoinformatics background. Experience in data management with PLS-CADD or similar systems, AutoCAD 3D, and ideally FME. Familiarity with Swiss legal requirements like LeV and NISV is beneficial. Strong analytical, conceptual, and language skills, particularly in German and English. Benefits: Flexible 42-hour workweek with remote options 25-30 days annual leave plus Christmas-New Year holidays Robust social benefits and pension fund Support for internal/external training Don't miss out on this opportunity to be part of something truly transformative. Reach out to Harleen Barmi to learn more or apply now to kickstart your journey of shaping the future.
26/04/2024
Full time
Are you ready to dive into the world of data engineering? Join a leading player in Switzerland's energy sector! The company oversees the nation's high-voltage grid, ensuring reliable electricity and promoting the integration of renewable energy sources. The ideal candidate will handle data correctly, manage the Power Line Systems (PLS-CADD) software, and maintain and improve the 3D models of power lines. Job Title: Data Engineer Job Type: Permanent Salary: Up to 135k CHF per annum + Benefits Hybrid Responsibilities: Analyzes and evaluations on the 3D pipe models managed in PLS-CADD. Assist in performing data collection and data manipulation. Development of processes for automated quality control as well as data maintenance and analyzes using FME and PLS-CADD. Responding to third-party inquiries regarding options for building near power lines and providing data for standoff studies and NISV calculations. Support of the PLS-CADD application (clients, software, licenses) in collaboration with our IT as well as technical support in the use of PLS-CADD and training of users. Required: Seeking technician/engineer with electrical engineering or geomatics/geoinformatics background. Experience in data management with PLS-CADD or similar systems, AutoCAD 3D, and ideally FME. Familiarity with Swiss legal requirements like LeV and NISV is beneficial. Strong analytical, conceptual, and language skills, particularly in German and English. Benefits: Flexible 42-hour workweek with remote options 25-30 days annual leave plus Christmas-New Year holidays Robust social benefits and pension fund Support for internal/external training Don't miss out on this opportunity to be part of something truly transformative. Reach out to Harleen Barmi to learn more or apply now to kickstart your journey of shaping the future.
Data Scientist/Engineer in Financial Markets - Trading/Azure/Python/Scala/Machine Learning Project/Role : For our clients in finance sector in Zurich we are looking for Data Scientist/Engineer in Financial Markets. Main Tasks : Build data infrastructure for Trading Analytics, including Databases and Data Lake. Develop Machine Learning and Financial models for Trading Execution, Market Making, and Sales. Ensure data quality, including mining, cleansing, and analysing large datasets for use-case development. Write well-documented production code and algorithms, mainly in Python and Scala. Create software applications, user interfaces, APIs, dashboards, and automated reports for business users. Build systems for collection and transformation of large data sets to enable model development. Understand Machine Learning literature and techniques to mentor team members. Assist with the execution of Big Data solutions and related technologies. Present results from AI and Financial models in a proficient manner to stakeholders. Collaborate with Data Architects, Developers, and Business Developers to jointly meet deadlines. Skills/Requirements: Master or PhD in a technical field, such as Mathematics, Physics, Engineering, Computer Science, or alike. 4+ years of work experience as a Data Scientist. Proven knowledge of Machine Learning and Artificial Intelligence, including Advanced Statistical Analysis, Data Mining, Bayesian Statistics, Reinforcement Learning, and Deep Learning. Advanced coding skills in programming languages such as Python, R, Matlab, Scala, C++, and/or Java. Knowledge of Webapp Development, Docker, Kubernetes, Git, and Dash (or similar). Knowledge of Data Architecture, Databases (including Oracle, MSSQL, and MongoDB), Data Lakes, and Cloud Computing (eg MS Azure or Snowflake). Knowledge of PowerBI, Tableau, and VBA. Knowledge of Mathematical Finance and Financial Markets, including Algorithmic Trading, Financial Derivatives, Portfolio Management, and Dynamic Optimization methods. Knowledge of Spark, Databricks, Kafka, and Real Time analytics is a plus. Collaborative, team player, open minded, and easy to work with. Proficient presentation skills and high attention to detail. Able to explain technical results to non-technical audiences. Language: English C1 Reference No.: 923397OK Role: Data Scientist/Engineer in Financial Markets Industry: Finance Location: Zurich und Region Workload: 80%-100% Start: ASAP (latest 01.08.2024) End: 31.12.2024 (with possibility of extension) Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. About us: ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
25/04/2024
Project-based
Data Scientist/Engineer in Financial Markets - Trading/Azure/Python/Scala/Machine Learning Project/Role : For our clients in finance sector in Zurich we are looking for Data Scientist/Engineer in Financial Markets. Main Tasks : Build data infrastructure for Trading Analytics, including Databases and Data Lake. Develop Machine Learning and Financial models for Trading Execution, Market Making, and Sales. Ensure data quality, including mining, cleansing, and analysing large datasets for use-case development. Write well-documented production code and algorithms, mainly in Python and Scala. Create software applications, user interfaces, APIs, dashboards, and automated reports for business users. Build systems for collection and transformation of large data sets to enable model development. Understand Machine Learning literature and techniques to mentor team members. Assist with the execution of Big Data solutions and related technologies. Present results from AI and Financial models in a proficient manner to stakeholders. Collaborate with Data Architects, Developers, and Business Developers to jointly meet deadlines. Skills/Requirements: Master or PhD in a technical field, such as Mathematics, Physics, Engineering, Computer Science, or alike. 4+ years of work experience as a Data Scientist. Proven knowledge of Machine Learning and Artificial Intelligence, including Advanced Statistical Analysis, Data Mining, Bayesian Statistics, Reinforcement Learning, and Deep Learning. Advanced coding skills in programming languages such as Python, R, Matlab, Scala, C++, and/or Java. Knowledge of Webapp Development, Docker, Kubernetes, Git, and Dash (or similar). Knowledge of Data Architecture, Databases (including Oracle, MSSQL, and MongoDB), Data Lakes, and Cloud Computing (eg MS Azure or Snowflake). Knowledge of PowerBI, Tableau, and VBA. Knowledge of Mathematical Finance and Financial Markets, including Algorithmic Trading, Financial Derivatives, Portfolio Management, and Dynamic Optimization methods. Knowledge of Spark, Databricks, Kafka, and Real Time analytics is a plus. Collaborative, team player, open minded, and easy to work with. Proficient presentation skills and high attention to detail. Able to explain technical results to non-technical audiences. Language: English C1 Reference No.: 923397OK Role: Data Scientist/Engineer in Financial Markets Industry: Finance Location: Zurich und Region Workload: 80%-100% Start: ASAP (latest 01.08.2024) End: 31.12.2024 (with possibility of extension) Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. About us: ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
We are currently looking on behalf of one of our important clients for a Head of Embedded Software Development. The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Oversee the Technical & Personnel Management & further development of a Software & Control Specialist Team containing 6 Engineers. Further develop software development processes in collaboration with R&D Management. Ensure the implementation of software projects in accordance with product development processes. Concept, design & implement Embedded software for the control of RF Generators. Support the definition of new software requirements & functions. Partake in quality assurance, code management & releases. Your Skills & Experience: At least 5 years of professional experience in Software Development with Industrial Production Environments. At least 2 years of experience in the Technical Management of Employees. Strong experience in C, C++, Embedded Software Development & Agile Software Development. Any experience in the area of Control is a strong plus. Ideally experienced in Technical Sub-Project Management and/or Module Ownership. Your Profile: Completed University Degree, ideally in the area of Computer Science, Physics, Electrical Engineering, Microtechnology, Materials Science or similar. Customer & team-oriented with strong communication skills. Fluent in English (spoken & written), German language skills are considered very advantageous.
25/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Head of Embedded Software Development. The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Oversee the Technical & Personnel Management & further development of a Software & Control Specialist Team containing 6 Engineers. Further develop software development processes in collaboration with R&D Management. Ensure the implementation of software projects in accordance with product development processes. Concept, design & implement Embedded software for the control of RF Generators. Support the definition of new software requirements & functions. Partake in quality assurance, code management & releases. Your Skills & Experience: At least 5 years of professional experience in Software Development with Industrial Production Environments. At least 2 years of experience in the Technical Management of Employees. Strong experience in C, C++, Embedded Software Development & Agile Software Development. Any experience in the area of Control is a strong plus. Ideally experienced in Technical Sub-Project Management and/or Module Ownership. Your Profile: Completed University Degree, ideally in the area of Computer Science, Physics, Electrical Engineering, Microtechnology, Materials Science or similar. Customer & team-oriented with strong communication skills. Fluent in English (spoken & written), German language skills are considered very advantageous.
We are currently looking on behalf of one of our important clients for a Team Lead Electrical Engineer (German Speaking). The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Manage & support a team of six manufacturing technology specialists. Hold responsibility for the entire life cycle of high-voltage generators, including their development, production & adaptation to new requirements. Partake in the continuous improvement of manufacturing processes to ensure high quality & efficiency. Act as a point of contact for component management & finding solutions to problems with components & deliveries. Your Skills & Experience: At least 3 years of professional experience in Electrical Engineering within Industrial Environments. Skilled & experienced in Managing Projects. Ideally experienced in Leading Team (or very motivated to gain experience). Your Profile: Completed University Degree as an Electrical Engineer or similar & Training as an Electronics Technician, Automation Technician or Similar. Open, transparent & able to inspire others & work effectively within international environments. Fluent in English & German language skills to at least C1 Level is a mandatory requirement.
25/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Team Lead Electrical Engineer (German Speaking). The role is a permanent position based in Bern Canton & comes with some home office flexibility. Your Role: Manage & support a team of six manufacturing technology specialists. Hold responsibility for the entire life cycle of high-voltage generators, including their development, production & adaptation to new requirements. Partake in the continuous improvement of manufacturing processes to ensure high quality & efficiency. Act as a point of contact for component management & finding solutions to problems with components & deliveries. Your Skills & Experience: At least 3 years of professional experience in Electrical Engineering within Industrial Environments. Skilled & experienced in Managing Projects. Ideally experienced in Leading Team (or very motivated to gain experience). Your Profile: Completed University Degree as an Electrical Engineer or similar & Training as an Electronics Technician, Automation Technician or Similar. Open, transparent & able to inspire others & work effectively within international environments. Fluent in English & German language skills to at least C1 Level is a mandatory requirement.
We are currently looking on behalf of one of our important clients for an Application Engineer for Computational Electromagnetics (CEM). The role is a permanent position based in Zürich. Your Role: Support a development team during all software release activities (eg, testing of software, writing of application notes & manuals & training sessions). Provide technical support for global users. Collect feedback from users & partners & collaborate with research & development teams to improve a simulation platform. Develop showcases for various applications that demonstrate the features & capabilities of a simulation platform. Carry out technical presentations at seminars & workshops. Participation in scientific conferences & exhibitions. Research & observe market trends & competitor products. Your Skills & Experience: From 2 to 7 years of professional experience as an Application Engineer (or similar) OR a PhD Graduate with acquired associated skills. A Knowledge of & practical experience in the areas of Computational Modelling & Simulation, Computational Electromagnetics (CEM) & EM simulation software (eg, COMSOL, ANSYS) OR in Medical Device Engineering. A solid background in & understanding of Electromagnetic (EM) Theory. Any additional experience in the areas of Antenna Design, Software Development, Scripting or Web Applications is considered a plus. A good understanding of Software Development Processes. Ideally experienced in FDTD simulation tools such as CST. Your Profile: University Degree in Electrical Engineering or Physics Motivated to take on responsibilities & highly quality & team-oriented. Collaborative, good communication skills & sensitive to customer needs. Fluent in English (spoken & written), German language skills are considered a plus.
23/04/2024
Full time
We are currently looking on behalf of one of our important clients for an Application Engineer for Computational Electromagnetics (CEM). The role is a permanent position based in Zürich. Your Role: Support a development team during all software release activities (eg, testing of software, writing of application notes & manuals & training sessions). Provide technical support for global users. Collect feedback from users & partners & collaborate with research & development teams to improve a simulation platform. Develop showcases for various applications that demonstrate the features & capabilities of a simulation platform. Carry out technical presentations at seminars & workshops. Participation in scientific conferences & exhibitions. Research & observe market trends & competitor products. Your Skills & Experience: From 2 to 7 years of professional experience as an Application Engineer (or similar) OR a PhD Graduate with acquired associated skills. A Knowledge of & practical experience in the areas of Computational Modelling & Simulation, Computational Electromagnetics (CEM) & EM simulation software (eg, COMSOL, ANSYS) OR in Medical Device Engineering. A solid background in & understanding of Electromagnetic (EM) Theory. Any additional experience in the areas of Antenna Design, Software Development, Scripting or Web Applications is considered a plus. A good understanding of Software Development Processes. Ideally experienced in FDTD simulation tools such as CST. Your Profile: University Degree in Electrical Engineering or Physics Motivated to take on responsibilities & highly quality & team-oriented. Collaborative, good communication skills & sensitive to customer needs. Fluent in English (spoken & written), German language skills are considered a plus.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.