Comtecs Ltd
Brussel (Stad), Brussel
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
Octopus Computer Associates
Brussel (Stad), Brussel
Data Business Analyst - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Data Business Analyst. Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Experience as Data engineer of Data/reporting related projects, ideally within the domain of KYC. At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes understanding of data flows and data architecture, from a business point of view Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Data Business Analyst - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Data Business Analyst. Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Experience as Data engineer of Data/reporting related projects, ideally within the domain of KYC. At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes understanding of data flows and data architecture, from a business point of view Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Octopus Computer Associates
Brussel (Stad), Brussel
Business Analyst (KYC) - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Business Analyst (KYC). Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes Experience as business analyst experience in data related projects (data analysis, data mapping) Experience in KYC Domain is a plus Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Business Analyst (KYC) - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Business Analyst (KYC). Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes Experience as business analyst experience in data related projects (data analysis, data mapping) Experience in KYC Domain is a plus Please send CV for full details and immediate interviews. We are a preferred supplier to the client.