Silicon Logic

Location: Gloucester, UK Department/Practice: Job Purpose and primary objectives: Azure Virtual Desktop (AVD) and Windows 365 SME for the Virtual Devices Team following Scaled Agile Framework. Responsible for running, operating, and developing the AVD and Windows 365 environment. support and maintain the Windows 365 and Windows Operating System environment and related infra (Intune, GPO, OU, Application Configuration, patching etc.) knowledge transfer, documentation, and cross-skilling the Team comprising of Junior SMEs. SC clearance is mandatory. Key responsibilities (please specify if the position is an individual one or part of a team): Running, operating, and developing the AVD Environment and W365 Environment Maintain and Manage Windows Environment hosted in AVD and W365 Environment Maintain and Manage policies/configuration. Maintain and manage hosted applications. Develop and execute Infrastructure as a Code pipelines using Terraform and PowerShell Maintaining and Managing CI/CD Pipelines via GitHub Repos. Manage W365 environment and App delivery via Intune. Develop competency in the team and cross skill junior SMEs Key Skills/Knowledge: Essential In-depth understanding of the Azure, AVD architecture and Windows 365 Architecture. High proficiency in Management, Configuration and Deployment best practices of Azure Virtual Desktop (AVD) and Windows 365. Highly Proficient in configuring and managing Resource Pool, Host Groups, Images, Apps and User Access Highly proficient in configuring user customization through FSlogix High Proficiency in managing Intune policies and deployments. Good Understanding of Virtual Desktop and Application strategies and best practices Proficient in Windows Operating System principals, Group Policy Management, PowerShell and Application Troubleshooting. Sound knowledge of Cloud Computing Fundamentals and Azure Desirable: Understanding of Agile frameworks like SCRUM Good Communication skills, Interpersonal skills, and customer responsiveness Working knowledge of tools like JIRA and Service Now. Experience required: Experience in Management, Configuration and Deployment of Azure Virtual Desktop (AVD) and W365 Environment. Experience in managing environments using Infrastructure as a Code (Terraform and Powershell) and CI/CD Pipelines Experience in managing Intune policies and deployments. Experience in managing Windows Operating system, Configurations, Group Policy Experience in Desktop and Application virtualization. Experience in working in an Agile DevOps team following SCRUM. Duration of the Assignment: 6months + Special working conditions (travel, on call etc): Should be ready to work out of hours (based on project requirement) - if required Pre-onboarding formalities to be completed before the start date (ID creation and vetting validation). For vetting associate must come to Customer office in Gloucester Additional remarks (if any): UK Security Clearance - Essential Person Specification: Negotiating, client facing, communication, assertive, team leading/team member skills, supportive. INFORMING Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner. PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer. TECHNICAL LEARNING Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc. KEY RELATIONSHIPS & CONTACTS With Client Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis. With Line Manager/Senior Stakeholders Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points. With Offshore Teams Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required. With Peers Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved. With Others Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner.

JOB DESCRIPTION Job Title: Desktop Support Engineer - 100% Onsite Role Location: Leiston, UK/Manchester Candidate should be SC Cleared (Mandatory) Department/Practice: IT Infrastructure Job Purpose and primary objectives: Desktop Support Engineer - Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems, register settings update Key responsibilities : Win-10 Desktop and Laptop Build - Refurbishment, OS Installation, Application installation via Azure AD. Providing support for Desktop/Laptop in MMD infrastructure CMDB Management Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests. Hand hold customer in installation of any applications, 1st Level of support Troubleshooting and resolving users' desktop/laptop/tablets/phone issues remotely Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place Back End infrastructure 1st Line Network Support User Account Creation and Support Microsoft Exchange Support Printer Support Device Management via Intune Portal Antivirus Management Windows 10/11 Patch Deployment Creation and support of Meeting Rooms Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance. Troubleshooting O365 related issues Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business. Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager. Maintain up to date system installation and configuration documentation, as well as related processes and procedures. Perform periodic audit and determine the operating effectiveness of the information security controls Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices. Help creating technical documentation, reporting and manuals Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office Ready to travel across multiple locations within UK based on project requirement. Key Skills/Knowledge: Supporting WIN-7 and WIN-10 Onsite and Remote Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs Extensive knowledge of Desktop and Laptop Hardware and Software Management Hand-on experience with Windows, Tablets Device configuration and troubleshooting Working knowledge of O365 Products and Services Knowledge on Device Security and Antivirus Programs Should have ability to perform remote troubleshooting and guiding the users Should have good customer-oriented attitude Require good problem-solving skills Should have excellent communication skills Powershell Scripting knowledge Windows registery changes/update Extensive knowledge of Desktop hardware installation and setup Experience required: Proven experience in Desktop Site and Remote Support Role Extensive knowledge of Desktop and Laptop Hardware and Software Management Hand-on experience with Windows, Tablets Device configuration and troubleshooting Working knowledge of O365 Products and Services Knowledge on Device Security and Antivirus Programs Should have ability to perform remote troubleshooting and guiding the users Should have good customer-oriented attitude Require good problem solving skills Should have excellent communication skills Extensive knowledge of Desktop hardware installation and setup Special working conditions (travel, on call etc): This is 100% onsite role (candidate should be ready to work from office location at Leiston every day) Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location. Should be ready to work in out of hours (based on project requirement)