Technical Support Engineer - Hands on Lab Equipment - Devon - (RL7627) Job Title - Technical Support Engineer Reference - RL7627 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. This role ideally requires an Engineering related HNC/Degree (Foundation Degree is fine), and 2+ years of industry experience. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other Responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
23/01/2025
Full time
Technical Support Engineer - Hands on Lab Equipment - Devon - (RL7627) Job Title - Technical Support Engineer Reference - RL7627 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. This role ideally requires an Engineering related HNC/Degree (Foundation Degree is fine), and 2+ years of industry experience. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other Responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
IP Networking Senior Software Developer - Remote - £70K to £90K - (RL7654) Location: Remote Salary: £70 - £90K Per Annum Benefits: Bonus, flexible working hours, career opportunities, private medical, excellent pension, and social benefits The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. The Candidate: This is a fantastic opportunity for someone who has big ambitions and an outstanding ability to create strong relationships or for a dynamic & seasoned Technologist who is looking for new & exciting opportunities to make a difference. Your focus will be to provide clients with the optimal consultative service and experience, resulting in business outcomes that meeting core client values and business requirements. If you are looking for challenges in a fast paced, thriving, international work environment, then we definitely want to hear from you. The Role: You will be a highly skilled Senior Software Engineer to lead the design, development, and optimization of Layer2/Layer3 networking software for our cutting-edge data communication products. This role requires deep expertise in IP Routing and Tunnelling, along with a strong background in network protocols, high-performance software design, and a passion for innovative problem-solving. Duties: Lead C++ Software Development: Architect, design, and implement high-performance Layer2/Layer3 networking software with a focus on scalability, reliability, and security. Protocol Implementation: Develop and optimize IP Routing protocols (eg, OSPF, BGP, IS-IS) and Tunnelling technologies (eg, GRE, IPsec, MPLS) to meet product requirements. Team Collaboration: Mentor and guide junior engineers, ensuring best practices in coding, design, and architecture are followed. Performance Optimization: Analyse and improve the performance, scalability, and reliability of networking software across diverse hardware platforms. Cross-Functional Collaboration: Work closely with hardware, QA, and product management teams to define requirements, create technical specifications, and deliver high-quality software Research and Innovation: Stay current with the latest networking technologies, trends, and industry standards. Drive innovation in software design and implementation. Problem Solving: Diagnose and troubleshoot complex software issues in both development and production environments. To apply for this IP Networking Senior Software Developer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
23/01/2025
Full time
IP Networking Senior Software Developer - Remote - £70K to £90K - (RL7654) Location: Remote Salary: £70 - £90K Per Annum Benefits: Bonus, flexible working hours, career opportunities, private medical, excellent pension, and social benefits The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. The Candidate: This is a fantastic opportunity for someone who has big ambitions and an outstanding ability to create strong relationships or for a dynamic & seasoned Technologist who is looking for new & exciting opportunities to make a difference. Your focus will be to provide clients with the optimal consultative service and experience, resulting in business outcomes that meeting core client values and business requirements. If you are looking for challenges in a fast paced, thriving, international work environment, then we definitely want to hear from you. The Role: You will be a highly skilled Senior Software Engineer to lead the design, development, and optimization of Layer2/Layer3 networking software for our cutting-edge data communication products. This role requires deep expertise in IP Routing and Tunnelling, along with a strong background in network protocols, high-performance software design, and a passion for innovative problem-solving. Duties: Lead C++ Software Development: Architect, design, and implement high-performance Layer2/Layer3 networking software with a focus on scalability, reliability, and security. Protocol Implementation: Develop and optimize IP Routing protocols (eg, OSPF, BGP, IS-IS) and Tunnelling technologies (eg, GRE, IPsec, MPLS) to meet product requirements. Team Collaboration: Mentor and guide junior engineers, ensuring best practices in coding, design, and architecture are followed. Performance Optimization: Analyse and improve the performance, scalability, and reliability of networking software across diverse hardware platforms. Cross-Functional Collaboration: Work closely with hardware, QA, and product management teams to define requirements, create technical specifications, and deliver high-quality software Research and Innovation: Stay current with the latest networking technologies, trends, and industry standards. Drive innovation in software design and implementation. Problem Solving: Diagnose and troubleshoot complex software issues in both development and production environments. To apply for this IP Networking Senior Software Developer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Tailored Solutions Manager - Permanent - Paignton, Devon and Remote - (RL7649) Location: Paignton and Remote (3 days per week onsite) Benefits: 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan. Job Overview: This role offers the exciting challenge of providing managerial and project oversight across our clients' tailored solutions team. The Tailored Solutions team primarily works with leading-edge GNSS simulators across the Positioning Navigation and Timing technologies. In supporting this portfolio there is the opportunity to be fully engaged across all phases of the Product Realisation Process', together with customer engagement. Job Responsibilities: Manage a team of Tailored Solutions (TS) Engineers to ensure that various, sometimes competing, business needs are met - effectively communicate priorities within and outside of the team. Manage key business stakeholders including sales, finance, PMO, engineering and operations, to ensure successful pre- and post-sales delivery of TS projects. Prepare pricing for TS projects and circulate for approval within the business whilst maintaining stakeholder alignment. Work with the TS engineering team and the sales team to derive technical and commercial solutions for customer issues, including through direct customer engagement. Provide forecasting for TS projects and associated component demands. Generate an overview of booked TS projects and ensure stakeholder alignment on their delivery. Manage team workload, ensuring efficient resource use and clear tracking of tasks and progress. Job Requirements: Proven experience in leading technical or engineering teams, with a focus on collaboration and performance management. Demonstrated project management skills, including the ability to prioritize tasks, forecast resource needs, and meet deadlines in dynamic environments. Strong technical background in PNT, GNSS, or related fields such as RF, microwave, electronic warfare (EW), antennas, or similar technologies. Must be able to attend the Paignton office as required, up to 3 days per week. Personal Attributes: Forward thinking; sees opportunities for growth and pushes the boundaries to find new ways to get results. Takes ownership, engaging around challenging issues with the ability to reach out and coordinate technical inputs from the wider stakeholder environment. Demonstratable experience of effectively prioritising responsibilities/projects for oneself and the team to make the most efficient use of time and resources. Experience of leading an engaged and energised team by encouraging the development of skills, providing a diverse scope of work and providing feedback and recognition. The ability to communicate and collaborate effectively across functions, multi-disciplined project teams and subject matter experts, ensuring all stakeholders are informed and consulted with in a timely manner. Familiar with (ideally GNSS-based) R&D methods, GNSS testing, and simulator development. High level of computer literacy with good presentation skills. To apply for this Tailored Solutions Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
21/01/2025
Full time
Tailored Solutions Manager - Permanent - Paignton, Devon and Remote - (RL7649) Location: Paignton and Remote (3 days per week onsite) Benefits: 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan. Job Overview: This role offers the exciting challenge of providing managerial and project oversight across our clients' tailored solutions team. The Tailored Solutions team primarily works with leading-edge GNSS simulators across the Positioning Navigation and Timing technologies. In supporting this portfolio there is the opportunity to be fully engaged across all phases of the Product Realisation Process', together with customer engagement. Job Responsibilities: Manage a team of Tailored Solutions (TS) Engineers to ensure that various, sometimes competing, business needs are met - effectively communicate priorities within and outside of the team. Manage key business stakeholders including sales, finance, PMO, engineering and operations, to ensure successful pre- and post-sales delivery of TS projects. Prepare pricing for TS projects and circulate for approval within the business whilst maintaining stakeholder alignment. Work with the TS engineering team and the sales team to derive technical and commercial solutions for customer issues, including through direct customer engagement. Provide forecasting for TS projects and associated component demands. Generate an overview of booked TS projects and ensure stakeholder alignment on their delivery. Manage team workload, ensuring efficient resource use and clear tracking of tasks and progress. Job Requirements: Proven experience in leading technical or engineering teams, with a focus on collaboration and performance management. Demonstrated project management skills, including the ability to prioritize tasks, forecast resource needs, and meet deadlines in dynamic environments. Strong technical background in PNT, GNSS, or related fields such as RF, microwave, electronic warfare (EW), antennas, or similar technologies. Must be able to attend the Paignton office as required, up to 3 days per week. Personal Attributes: Forward thinking; sees opportunities for growth and pushes the boundaries to find new ways to get results. Takes ownership, engaging around challenging issues with the ability to reach out and coordinate technical inputs from the wider stakeholder environment. Demonstratable experience of effectively prioritising responsibilities/projects for oneself and the team to make the most efficient use of time and resources. Experience of leading an engaged and energised team by encouraging the development of skills, providing a diverse scope of work and providing feedback and recognition. The ability to communicate and collaborate effectively across functions, multi-disciplined project teams and subject matter experts, ensuring all stakeholders are informed and consulted with in a timely manner. Familiar with (ideally GNSS-based) R&D methods, GNSS testing, and simulator development. High level of computer literacy with good presentation skills. To apply for this Tailored Solutions Manager permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
