Senior Service Manager Are you a passionate and experienced Service Manager looking for a challenging and rewarding career? We are seeking a highly motivated individual to join our team and play a crucial role in establishing and improving service management practices within our IT department. About the Role: As a Senior Service Manager, you will: Develop and implement a robust service strategy for all IT services. Introduce, train, and enforce best practices in service management, including ITIL frameworks. Define and implement service management and service continuity management processes. Maintain and enhance the service catalogue, ensuring accuracy and completeness. Create and maintain a ServiceNow roadmap for continuous improvement. Define and deliver training on ServiceNow usage. Ensure high-quality service delivery by defining and monitoring service levels. Collaborate with stakeholders to identify and address service improvement opportunities. Qualifications: Higher vocational education or university degree in (business) informatics or a related field. Strong knowledge and experience in IT service management (ITIL). Experience with ServiceNow is a significant advantage. Broad understanding of IT and basic business administration. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and proactively. Fluency in German and good English language skills. What We Offer: A challenging and rewarding career in a dynamic and supportive environment. High degree of independence and personal responsibility. Flexible working hours, including the option of home office. Competitive salary and benefits, including access to sports facilities and subsidized meals. A centrally located workplace near Bern main station. If you are a passionate and experienced Service Manager seeking a fulfilling career, we invite you to apply. Join our team and contribute to the success of our organization. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
23/01/2025
Full time
Senior Service Manager Are you a passionate and experienced Service Manager looking for a challenging and rewarding career? We are seeking a highly motivated individual to join our team and play a crucial role in establishing and improving service management practices within our IT department. About the Role: As a Senior Service Manager, you will: Develop and implement a robust service strategy for all IT services. Introduce, train, and enforce best practices in service management, including ITIL frameworks. Define and implement service management and service continuity management processes. Maintain and enhance the service catalogue, ensuring accuracy and completeness. Create and maintain a ServiceNow roadmap for continuous improvement. Define and deliver training on ServiceNow usage. Ensure high-quality service delivery by defining and monitoring service levels. Collaborate with stakeholders to identify and address service improvement opportunities. Qualifications: Higher vocational education or university degree in (business) informatics or a related field. Strong knowledge and experience in IT service management (ITIL). Experience with ServiceNow is a significant advantage. Broad understanding of IT and basic business administration. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and proactively. Fluency in German and good English language skills. What We Offer: A challenging and rewarding career in a dynamic and supportive environment. High degree of independence and personal responsibility. Flexible working hours, including the option of home office. Competitive salary and benefits, including access to sports facilities and subsidized meals. A centrally located workplace near Bern main station. If you are a passionate and experienced Service Manager seeking a fulfilling career, we invite you to apply. Join our team and contribute to the success of our organization. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
ServiceNow Technical Consultant/Developer required by Expert Resource on a permanent basis to be located in Switzerland. This role will require someone fluent in German. Our client is a leading consulting firm, which offers a very competitive salary and benefits. Join Our Team and Shape the Future of ServiceNow Are you a passionate and skilled ServiceNow Technical Consultant/Developer with a desire to work independently and contribute to innovative projects? We are seeking a highly motivated individual to join our team and help our clients achieve their business goals through the power of ServiceNow. About the Role: As a ServiceNow Consultant, you will: Consult with clients on IT service management, digitalization, and process optimization. Create and develop concepts and specifications for ServiceNow solutions. Configure and implement complex process applications within the ServiceNow platform. Collaborate in the successful implementation of ServiceNow solutions. Provide technical project management and support. Assist in the installation of software solutions and product launches. Qualifications: At least 2 years of hands-on experience with ServiceNow configuration and development. Experience with at least 2 ServiceNow modules (eg, ITSM, ITOM, HRSD, GRC). Relevant ServiceNow certifications (eg, Certified System Administrator, Certified Implementation Specialist). Fluency in German and English. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Independent and proactive work style. A strong desire to achieve above-average results. What We Offer: The opportunity to work independently and contribute to innovative projects. A challenging and rewarding career in a dynamic and growing company. Competitive salary and benefits package. If you are a passionate and skilled ServiceNow Consultant seeking a challenging and rewarding career, we invite you to apply. Join our team and make a significant impact on our clients' success. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
23/01/2025
Full time
ServiceNow Technical Consultant/Developer required by Expert Resource on a permanent basis to be located in Switzerland. This role will require someone fluent in German. Our client is a leading consulting firm, which offers a very competitive salary and benefits. Join Our Team and Shape the Future of ServiceNow Are you a passionate and skilled ServiceNow Technical Consultant/Developer with a desire to work independently and contribute to innovative projects? We are seeking a highly motivated individual to join our team and help our clients achieve their business goals through the power of ServiceNow. About the Role: As a ServiceNow Consultant, you will: Consult with clients on IT service management, digitalization, and process optimization. Create and develop concepts and specifications for ServiceNow solutions. Configure and implement complex process applications within the ServiceNow platform. Collaborate in the successful implementation of ServiceNow solutions. Provide technical project management and support. Assist in the installation of software solutions and product launches. Qualifications: At least 2 years of hands-on experience with ServiceNow configuration and development. Experience with at least 2 ServiceNow modules (eg, ITSM, ITOM, HRSD, GRC). Relevant ServiceNow certifications (eg, Certified System Administrator, Certified Implementation Specialist). Fluency in German and English. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Independent and proactive work style. A strong desire to achieve above-average results. What We Offer: The opportunity to work independently and contribute to innovative projects. A challenging and rewarding career in a dynamic and growing company. Competitive salary and benefits package. If you are a passionate and skilled ServiceNow Consultant seeking a challenging and rewarding career, we invite you to apply. Join our team and make a significant impact on our clients' success. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
