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We are heading up a recruitment drive for a global consultancy that require a zSeries (Mainframe) SME to join them on a major banking project that's based in London 2 days per week. To analyse the SAMS code base and produce a report of all screens, data inputs and outputs and transformations. To provide advice and guidance on the best method to demise the SAMS components (what order etc.) SAMS is hosted in a z-series Mainframe and the application is written in Focus. A lot of functional analysis is in place so much of this work is validation with a proportion of discovery. HSBC has 2 SAMS IT SMEs who will be able to support this work. Much of SAMS is campaign management and we expect these campaigns to translate directly to Pega - that work will be done by Merkle consultancy. The output of the exercise will be to add to a full systems analysis of SAMS in order to make demises decisions to execute in 2025.

Genesys SME Clearance required: n/a Duration: 6 months Location: Hybrid - 2-3 days a week onsite in Holborn, London IR35 Status: Mandated PAYE only We are heading up a recruitment drive for a global consultancy that require a Genesys SME to join them on a major banking project that's based in London 2 days per week. Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.

We are heading up a recruitment drive for a global consultancy that require a Lotus Notes/Domino's Engineer to join them on a major banking project that's based in Glasgow 2 days per week. This role is inside iR35. Requirements: Work on process of upgrading to v12, client will be on an up-to-date and fully supported version. What we are on the lookout for someone to help with a Domino 8 to 12 upgrade - platform runs on RHEL-8, AIX and Windows 2019. Ordinarily, this kind of work would be undertaken by someone who has very real experience of Domino administration. Someone who understands Domino practices and terminology and meanings etc. Some of the work would involve configuring - not just building - Domino Servers and testing/confirming connectivity for the various protocols Domino will be supporting on each new server. Looking for administration capability and are looking for someone with experience in this area to perform day to day admin / support tasks. It will be a Full time role and there might be a requirement for weekend work to perform maintenance ( once per month for around 3 hrs ). I If the out of hours work is an issue, could potentially cover that with SLC internal staff. Background client use Domino / Notes for: External email - all external email comes into Domino, email for individuals is routed to Exchange using a product from Quest. Email for shared mailboxes is delivered to the relevant mailbox on Domino / Notes. Shared Mailboxes - there are around 900 in active use, primarily used to communicate with external customers. Databases - around 150 databases in use performing various function for the internal business. Mail routing from line of business (Back End) systems to internal and external recipients. In addition to admin / support skills it would be advantageous if the person had experience of: Managing and monitoring Domino Servers and their services, troubleshooting and resolving issues with these, including user related Notes client - all users have this on their laptops and use it to access the shared mailboxes / databases. LotusScript which we use for some automation around the mailboxes and Databases. Quest Domino / Exchange integration product

We are heading up a recruitment drive for a global consultancy that require a SC Cleared Power Platform Consultant to join them on a major Government project Job Title - SC Cleared Power Platform Consultant Day Rate - Market Rate Location - Hybrid iR35 determination - Inside Duration - 6 months w/extensions The ideal candidate would hold ACTIVE SC + NPPV3 Clearance The technical consultant will be able to lead Power Apps development, capable of working solely with and under the direction of the client, guiding and developing the end product. Key responsibilities: Translate the business requirement as described in the user story into working solutions within Microsoft Power Platform/D365 ensuring the acceptance criteria are met. Produce clean, efficient automations based on specifications Integrate software components and third-party programs Troubleshoot, debug and upgrade existing applications. Create technical documentation for reference and reporting Key Technical skills: 3 -5 years proven experience as a Microsoft Power Platform Technical Consultant/Developer Development experience with Microsoft 365 and Dynamics 365 Development experience with Microsoft Technologies namely Power Apps (inc. model driven), and Power Automate, Power Fx Experience of working with Agile development framework using Jira Experience with software design and development in a test-driven environment Experience producing entity relationship diagrams Strong understanding of authentication methods and security protocols. Excellent consulting and communication skills to work effectively with cross-functional teams Resourcefulness and troubleshooting aptitude Ability to collaborate with stakeholders, developers, and end-users