Our prestigious Global Investment Bank client is looking for an inside IR35 contract Voice Telecoms Specialist to join its telecommunications team. As a Voice Telecoms Support Technician, you will be responsible for installing, maintaining, and administering telephone systems, as well as providing support to end-users. This role requires a candidate with a strong background in Cisco IP Telephony, video conferencing systems, trading voice turrets, SIP service management, and voice recording technologies. Day to Day of the Role: Support and administration of Cisco CUCM and video technology endpoints. Assist customer users with voice technology usage. Install and configure Cisco desk phones, BlackBerry Work mobile phones, Jabber software, and trading turrets. Support the Compliance department with NICE NTR voice recording playback and adherence to regulatory voice recording requirements. Manage voice endpoint assets and support incident and request ticket queues to exceed SLAs. Provide technical support and administration for phones (desk & mobiles) and Cisco WebEx meeting room equipment. Engage in strategy, design, meetings, discussions, and projects related to voice telecommunications. Manage ordering, stock management, reporting, statistics, and service integrity checking. Required Skills & Qualifications: Proven track record of supporting and managing Cisco voice CUCM and BlackBerry Work provisioning. Good understanding of NICE NTR voice recording technology. Hands-on experience with Cisco voice telecommunication systems. Experience with Nice Recording and IPC trading endpoints is highly desirable. Strong interpersonal skills and the ability to represent the service team effectively. Flexibility and a 'can do' attitude, with the ability to work independently. Knowledge of ITIL service management and experience using Service Now. Ability to multitask and remain focused under pressure. Good verbal and interpersonal communication skills. Proficiency in document and report writing. How to Apply: To apply for this Voice Telecoms Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
19/09/2024
Project-based
Our prestigious Global Investment Bank client is looking for an inside IR35 contract Voice Telecoms Specialist to join its telecommunications team. As a Voice Telecoms Support Technician, you will be responsible for installing, maintaining, and administering telephone systems, as well as providing support to end-users. This role requires a candidate with a strong background in Cisco IP Telephony, video conferencing systems, trading voice turrets, SIP service management, and voice recording technologies. Day to Day of the Role: Support and administration of Cisco CUCM and video technology endpoints. Assist customer users with voice technology usage. Install and configure Cisco desk phones, BlackBerry Work mobile phones, Jabber software, and trading turrets. Support the Compliance department with NICE NTR voice recording playback and adherence to regulatory voice recording requirements. Manage voice endpoint assets and support incident and request ticket queues to exceed SLAs. Provide technical support and administration for phones (desk & mobiles) and Cisco WebEx meeting room equipment. Engage in strategy, design, meetings, discussions, and projects related to voice telecommunications. Manage ordering, stock management, reporting, statistics, and service integrity checking. Required Skills & Qualifications: Proven track record of supporting and managing Cisco voice CUCM and BlackBerry Work provisioning. Good understanding of NICE NTR voice recording technology. Hands-on experience with Cisco voice telecommunication systems. Experience with Nice Recording and IPC trading endpoints is highly desirable. Strong interpersonal skills and the ability to represent the service team effectively. Flexibility and a 'can do' attitude, with the ability to work independently. Knowledge of ITIL service management and experience using Service Now. Ability to multitask and remain focused under pressure. Good verbal and interpersonal communication skills. Proficiency in document and report writing. How to Apply: To apply for this Voice Telecoms Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
A Systems Engineer is required for our client based in Leeds. This is a hybrid positions, 3 days on site and 2 days from home (with some flexibility), therefore please only apply if you can commit to this. The successful candidate will have good Networking skills followed by Azure skills. The Systems Engineer will be required to provide expertise for the systems maintenance and support of the live technology infrastructure, including patching/upgrades for network and hardware, telephony, databases, Middleware, and security monitoring. Design, implement and maintain the systems required for delivery the objectives of your function to support the organisation in achieving its vision. Technical Duties Install, configure and maintain server hardware and operating services including Azure and other cloud virtualised infrastructure and on-premise implementations Configure, centrally manage and secure the organisation's server and endpoint services using Microsoft Active Directory, Microsoft Intune & Microsoft 365 Configure and manage Microsoft SQL Server & Oracle databases Ensure Microsoft 365 services are configured to allow secure collaboration internally and externally Expertly configure network infrastructure, Firewalls, Switches and Azure environment Apply security, compliance and governance skills to improve the infrastructure Prioritise security requests including the application of security patches and remediation tasks Proactively monitor infrastructure performance, configuring alerts and regular service checks Maintain data backup and recovery across all the organisation's services, ensuring that no data is excluded Provide advanced technical advice to the ICT Service Desk support team, follow ITIL processes, take a technical lead on escalated infrastructure tickets and major incidents Create and maintain highly detailed technical documentation for new systems, to enable teams to support, maintain and develop systems To be available for emergency out of hours work. Where required, take ownership on problem incidents, investigate and provide a solution Benefits include but not limited to; Local government pension scheme Flexible working hours Metro travel card
19/09/2024
Project-based
A Systems Engineer is required for our client based in Leeds. This is a hybrid positions, 3 days on site and 2 days from home (with some flexibility), therefore please only apply if you can commit to this. The successful candidate will have good Networking skills followed by Azure skills. The Systems Engineer will be required to provide expertise for the systems maintenance and support of the live technology infrastructure, including patching/upgrades for network and hardware, telephony, databases, Middleware, and security monitoring. Design, implement and maintain the systems required for delivery the objectives of your function to support the organisation in achieving its vision. Technical Duties Install, configure and maintain server hardware and operating services including Azure and other cloud virtualised infrastructure and on-premise implementations Configure, centrally manage and secure the organisation's server and endpoint services using Microsoft Active Directory, Microsoft Intune & Microsoft 365 Configure and manage Microsoft SQL Server & Oracle databases Ensure Microsoft 365 services are configured to allow secure collaboration internally and externally Expertly configure network infrastructure, Firewalls, Switches and Azure environment Apply security, compliance and governance skills to improve the infrastructure Prioritise security requests including the application of security patches and remediation tasks Proactively monitor infrastructure performance, configuring alerts and regular service checks Maintain data backup and recovery across all the organisation's services, ensuring that no data is excluded Provide advanced technical advice to the ICT Service Desk support team, follow ITIL processes, take a technical lead on escalated infrastructure tickets and major incidents Create and maintain highly detailed technical documentation for new systems, to enable teams to support, maintain and develop systems To be available for emergency out of hours work. Where required, take ownership on problem incidents, investigate and provide a solution Benefits include but not limited to; Local government pension scheme Flexible working hours Metro travel card
Head of Products - ERP Hybrid with 3 days per week in Kilburn/Westminster Salary: up to £95,000 + 23% Pension We are seeking a Head of Products (ERP) to lead the development and management of our product capabilities within a dynamic and transformative environment. This role is pivotal in driving the delivery of HR, Finance, and Commercial solutions, ensuring alignment with strategic priorities and leveraging contemporary technologies. The successful candidate will have a strong background in product management, with experience in Oracle ERP Cloud technology and a proven track record in business transformation. Day to Day of the role: Develop, maintain and own the Product Roadmap for HR, Finance, and Commercial Solutions, ensuring alignment with strategic priorities and industry best practices. Lead the design, development, and implementation of the Product Roadmap, ensuring customer satisfaction and return on investment. Manage and mentor the Product function teams, fostering a culture of continuous improvement, service excellence, and value for money. Oversee the management of internal and external partners supporting the delivery of the product roadmap, setting clear expectations and maintaining strong commercial relationships. Required Skills & Qualifications: 8+ years of experience in Products, including 2-3 years managing Product Teams and influencing business strategy within an enterprise-wide or Shared Services operations; Public Sector experience is desirable. Detailed knowledge of Oracle ERP Cloud technology supporting Back Office services. Experience in market evaluations/assessments for technology supporting Back Office services (eg, HR, finance, commercial). Strong project management skills with experience in technology development and implementations. Proven ability to lead a team, providing clear direction, support, and resolution. Expertise in shaping product strategy, product delivery capabilities, and product life cycle processes. Experience in creating technology strategies and roadmaps aligned to business strategies. Demonstrated ability to lead the development and implementation of HR, Finance, and Commercial technical solutions. Strong business transformation skills encompassing people, processes, and systems. Ability to identify dependencies, assess risks, and implement effective risk mitigation plans. Strong networking and relationship-building skills across the organisation. Knowledge of core end-to-end services covering Commercial, Finance, and HR scope of services. Understanding of public sector shared services and the challenges they face. Benefits: 28 days annual leave, increasing to 33 days after 5 years. 23% pension contribution from the organisation - public sector. In first instance please submit your CV.
19/09/2024
Full time
Head of Products - ERP Hybrid with 3 days per week in Kilburn/Westminster Salary: up to £95,000 + 23% Pension We are seeking a Head of Products (ERP) to lead the development and management of our product capabilities within a dynamic and transformative environment. This role is pivotal in driving the delivery of HR, Finance, and Commercial solutions, ensuring alignment with strategic priorities and leveraging contemporary technologies. The successful candidate will have a strong background in product management, with experience in Oracle ERP Cloud technology and a proven track record in business transformation. Day to Day of the role: Develop, maintain and own the Product Roadmap for HR, Finance, and Commercial Solutions, ensuring alignment with strategic priorities and industry best practices. Lead the design, development, and implementation of the Product Roadmap, ensuring customer satisfaction and return on investment. Manage and mentor the Product function teams, fostering a culture of continuous improvement, service excellence, and value for money. Oversee the management of internal and external partners supporting the delivery of the product roadmap, setting clear expectations and maintaining strong commercial relationships. Required Skills & Qualifications: 8+ years of experience in Products, including 2-3 years managing Product Teams and influencing business strategy within an enterprise-wide or Shared Services operations; Public Sector experience is desirable. Detailed knowledge of Oracle ERP Cloud technology supporting Back Office services. Experience in market evaluations/assessments for technology supporting Back Office services (eg, HR, finance, commercial). Strong project management skills with experience in technology development and implementations. Proven ability to lead a team, providing clear direction, support, and resolution. Expertise in shaping product strategy, product delivery capabilities, and product life cycle processes. Experience in creating technology strategies and roadmaps aligned to business strategies. Demonstrated ability to lead the development and implementation of HR, Finance, and Commercial technical solutions. Strong business transformation skills encompassing people, processes, and systems. Ability to identify dependencies, assess risks, and implement effective risk mitigation plans. Strong networking and relationship-building skills across the organisation. Knowledge of core end-to-end services covering Commercial, Finance, and HR scope of services. Understanding of public sector shared services and the challenges they face. Benefits: 28 days annual leave, increasing to 33 days after 5 years. 23% pension contribution from the organisation - public sector. In first instance please submit your CV.
