Thrive IT Systems Ltd

Position: Senior Cyber Security Engineering SME Location: Rugby, UK - Hybrid Duration: Permanent JOB DESCRIPTION: Role Summary/Purpose The Senior Cyber Security Engineering SME (Endpoint/Engineering Security SME) to provide strong subject matter expertise within the component area of Endpoint Management (Antivirus/DLP, endpoint security and Forensics), including, Disk Encryption, Anti-Malware, Device and Application Control, event collection & monitoring and SIEM platform guidance methodologies. Essential Responsibilities/Qualifications Proven track-record in a similar role . Be responsible for Endpoint Protection related designs and deployments across the projects enterprise systems. Bring Strong subject matter knowledge in relation to Endpoint Protection/Security including, but not limited to, Encryption techniques, Event monitoring, Anti-Malware and Endpoint protection software, (Trellix product experience as additional advantage) . Strong subject matter knowledge in relation to SIEM tool configuration, logging, alerting and monitoring. Strong knowledge of forensics tools, (Axiom product experience as additional advantage) Demonstrable subject matter knowledge in at least one of the core Endpoint Security products within the scope of the MM contract, ie, Encryption techniques, Event monitoring, Anti-Malware & Endpoint Protection tooling. A working knowledge of the management/fault rectification of recent product versions in relation to the subject matter field. Experience communicating across multiple stakeholder levels including End users, Suppliers & IT leadership. Experience supporting the audits such as cyber essentials. (Experience supporting the CE/CE+ experience as additional advantage) Ability to author design and process documents related to Endpoint Protection. Ability to create and maintain technical documents, such as operational support guidelines, policies, and procedures. Stay current and follow UK Cyber Security and UK Compliance policies, processes, and strategies. Must be willing to work out of Rugby, UK site (subject to COVID regulations and customer requirements). Security Clearance level Restrictions apply. Desired Characteristics Experience with HMGSPF, JSP 440, JSP 490, NCSC ten steps to cyber security, MOD Cyber Security Directives. Any relevant Cyber security certifications (SANS, ISACA, ISC2, SSCP, CISSP, GIAC, CISA, CISM) Quickly able to technically analyses, diagnose, and resolve incidents and requests. Customer first delivery. Resolve issues with a desire to ensure that IT infrastructure remains secure and compliant. Good understanding of networks and Domain Structure. Experience with HLD,LLD development from a security engineering prospective. Should have knowledge & experience of implementing Security Controls & Configuration of Network appliances. (Routers, Switches, Firewall) Working knowledge & experience of Tenable SC. (Vulnerability Management, Scanning, Remediation)

Position: Dell (VxRail/ESXi) Admin + Windows Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating, and implementing the entire stack of VMware solutions in our data centers. You will need to have expert knowledge of installing and managing the Dell Vxrail infrastructure, VMware technologies, and related technologies such as SAN storage, backup solution and third-party supporting applications. Responsibilities/Qualification 5+ year experience in similar role, in-depth VMware ESXi/vCenter and Horizon experience. Installation and Support of Dell Vxrail and ESXi on new hardware including Dell EMC Storage Centre Roles and responsibilities. Perform planning activities for the VxRail solution to be implemented. Lead the implementation and Support of VxRail, Powerstore, and PowerEdge solutions for our clients. Gather and document business requirements, assess technical capabilities and analyze findings to translate into the engineering of technology solutions. Create logical, physical design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Experience in creating/updating the Server/Client Golden image. Experience in Microsoft 365 services and Endpoint Manager Strong PowerShell, SCCM and SCOM skills. Experience support Veeam Back up solution. Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities after hours when needed. Includes operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager etc. Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and Firewalls within the scope of the VMware technology stack. Experience as an Implementation and support, with a strong focus on VxRail, Powerstore, and PowerEdge. Desirable VMware Certifications (VCP-DCV, VCP-DTM) are a strong plus. Expert experience in Windows Server 2008/2012/2016, Microsoft SQL & Windows clustering technologies, Active Directory, Group Policy and DFS file systems. More Dell products experience is preferred.

Position: Genesys CloudCX Chatbot Developer Location: Bristol, UK - Hybrid Duration: Permanent JOB DESCRIPTION: A Genesys CloudCX Chatbot Developer you'll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty Key Responsibilities Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels Collaborate with crossfunctional teams to understand business requirements and design chatbot workflows that meet customer needs Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience Integrate chatbots with Back End systems APIs and thirdparty services to provide seamless endtoend solutions Continuously optimize chatbot performance and functionality based on user feedback and analytics insights Desired Skills and Experience Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management Experience integrating chatbots with Back End systems APIs and databases Excellent problemsolving skills and the ability to work effectively in a fastpaced collaborative environment