Venesky-Brown

Venesky-Brown's client, a public sector organisation with various locations across Wales, is currently looking to recruit an IT Support Technician for an initial 6 month contract on a rate of £131/day (Inside of IR35). This role will be based onsite in Swansea. Vehicle will be supplied and will be required to drive to base to pick up work vehicle and then drive to sites to complete work. Responsibilities: - Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders within the organisation as directed by line manager. - Assist team members to devise solutions for complex issues within systems. Including attending locations throughout the organisation (location to be confirmed at point of recruitment). - Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. - Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services. - Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions. - Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. - Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis). - Respond to work requests guided by key performance indicators. - Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users. - Support and organise responses to requests for assistance based on current priorities or advise recommendations for change. - Support and organise maintenance tasks providing a consistent and stable support service for our users. - Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. - Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. - Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms. - Interact with people on a minimal basis. - Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation's Integrated Medium-Term Plan (IMTP). - Responsible for the configuration, installation and safe use of computer hardware distributed around the organisation and wider public sector in Wales. - To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc. - Responsible for maintaining all assets and associated configurations for supported services that are registered and managed daily. This will align with objectives from the Integrated Medium Term Plan (IMTP). Essential Skills: - Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience - Commitment to continuing professional development for self - ITIL Foundation Certificate or demonstrable equivalent experience - Good general knowledge of common hardware and software applications - Experience in providing relevant technical support at the appropriate level. - Knowledge of MS Active Directory, MS Windows Server and MS Exchange Desirable Skills: - Registered with a relevant informatics professional body. - PRINCE2 foundation or demonstrable equivalent experience. - Knowledge of ITIL strategy. - Knowledge and understanding of the role of the organisation. - Knowledge of relevant standards and legal requirements relating to Information Governance and Security. If you would like to hear more about this opportunity please get in touch.

Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Scientific Computing Manager on a Permanent contract on a salary banding of £45,585 - £54,395. Responsibilities: - Provide leadership and management of a small team of Scientific Computing staff including on-going coaching, training and mentoring, managing objectives, activities, and critical timelines to ensure efficient service delivery. - Lead in the strategic development of the Scientific Computing services ensuring they meet industry standards and support assessing workforce planning, equipment, and space needs etc. - Liaise with other Service Leads to direct Scientific computing service efforts to support the operations, jointly tackling operational challenges and ensuring varied and unexpected needs are met, escalating only if required. - Provide agile support for scientific hardware and software to meet specialist scientific computing needs. - Create appropriate technical documentation to support. - In conjunction with Digital Technology Services (DTS), own, develop, implement and monitor effective and appropriate policies, procedures and controls including Incident Management, Service Requests and Asset Management - Continually look for ways to streamline services and operations to ensure delivery of fit-for-purpose and robust services for staff and students. - Build strong, constructive relationships with service users, key stakeholders and DTS Management and Business Partners - Working on the basis that continually seeks to identify and operate best practice models, network to identify areas of best practice and adopt them within the team, and ensure that staff are operating within organisation policies. - Co-ordinate equipment bids to be considered by the organisation's Planning and Resources Committee and maintain contact with commercial suppliers, being aware of new product development in the marketplace - Manage operational budget, approving orders on behalf of the organisation, and using understanding of the financial model and available data to make informed decisions. - As a member of key committees in the organisation, provide reports, updates and advice in relation to operational and project activity. - Oversee the continued adherence within the School to Health & Safety policies and with the School Health & Safety Advisor continue to develop a culture where Health & Safety is Embedded in all activity within the organisation. - Ensure alignment of the School's Computing Strategy with DTS Strategy and Business Outcomes - Work effectively with DTS End User Services, Infrastructure and Research Computing, and Business Service colleagues to realise the One Dundee approach - Work closely with DTS to further develop the School's scientific computing resources; to ensure appropriate specialist equipment and licences are sourced, purchased and maintained; and to ensure the video lecturing hardware and software for the Scottish Mathematical Sciences Training Centre in Dundee is maintained & fit for purpose - Foster the healthy and robust development of the Scientific Computing team and the individuals in the team Essential Skills: - University degree in Mathematics, Physics, Computer Science, or a related qualification - Experience with administering computer Servers - Experience with providing user support to staff and other stakeholders for high performance and scientific computing - Experience with providing support to staff and other stakeholders in software/code development and optimisation (eg parallelisation) - Experience in scientific hardware specification, configuration and support - Excellent communication and interpersonal skills - Evidence of ability and willingness to work collaboratively with others. - Evidence of assisting with the development of standards, and applying these to track, monitor, report, resolve or escalate issues - Experience of acting as the routine contact point, receiving and handling requests for support and responding to a broad range of service requests - Experience in specification, configuration, maintenance and support of at least two of the following key areas - HPC (small to medium) - Linux workstations and Servers - Windows Servers Desirable Skills: - Evidence of project management - Experience of leadership in some of the areas noted above as Essential criteria - Experience supporting teaching technologies, such as video lectures, interactive whiteboards, systems for digital assessment, virtual/augmented reality, etc - Experience of collaboration with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation - Ability to create support documentation and other training and reference materials If you would like to hear more about this opportunity please get in touch.

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Technology Support Officer until the 6th September on a rate of £165.48/day (inside of IR35). Responsibilities: - Second-line point of local expert contact for IT support, including hardware, software, and learning technology, coordinating with the rest of the IT team and acting as a backup for other team members' specialities where needed. - Support academic and administrative staff members' individual use of SharePoint for Intranet, synchronised storage, or for collaborative working, providing expert advice, ensuring optimal use of the underlying technology and available opportunities, while maintaining a secure working environment. - Provide desktop support and specialist advice to the School's staff and research student communities. - Participate in the maintenance of all school IT hardware (desktop PCs, Mac and Windows laptops, iPads), operating systems and applications, using centrally provided managed desktops whenever possible. Ensure equipment is managed via School's IT hardware asset register. - Participate in major hardware, software, and related process changes by communicating with School staff regarding IS services and local upgrades/changes. - Represent the organisation on technical working groups and panels. Other duties as required by line manager or Management. - Plan own work activities to ensure effective service delivery, resolving conflicting timescales and priorities independently - Critically review and make suggestions for improvements to existing processes and procedures - Where appropriate, participate in liaison meetings with IS staff and other relevant technology experts - Liaise regularly with line manager to discuss progress, ongoing issues, and plan improvement of services and local practice - Assist in projecting and tracking of equipment expenditure, based on agreed replacement cycles and current market value of equipment - Ensure work is carried out and performed to required time and quality standards - Respond to urgent problems, crises and service disruptions with the appropriate level of priority relative to long term goals - Plan the introduction and installation of new systems, and managing the life cycle of existing systems - Responsible for planning and prioritising own work within agreed overall priorities - Investigate and analyse technical problems, explore and evaluate solutions using judgement and experience to select best response. - Provide guidance and discuss with staff to agree appropriate delivery platforms and methods for particular and novel learning technology requirements. Assist with issues of planning and data processing for staff and student support. - Determine whether to refer to others or resolve problems and issues independently based on experience and workload. -Use a professional and friendly 'bedside manner' to deal appropriately with inexpert, frustrated, or irate technology users. - Decide on the best mechanism for resolving technical problems using all the resources available. - Independently make day-to-day decisions associated with routine support tasks - Decide when to route support calls and report emerging issues directly to Information Services helpdesk - Manage staff expectations regarding appropriate use of technology and its capabilities - Balance ongoing support tasks against projects and other work - Deputise for line manager when necessary - Take decisions on good information governance with line manager Essential Skills: -A degree in a relevant subject, plus typically 2 years' relevant IT support experience in a mixed OS environment -or- - HNC/HND or equivalent level qualifications plus typically 3 years' relevant IT support experience in a mixed OS environment -or- -Typically 5 years' IT support experience in a mixed OS environment, demonstrating development through involvement in progressively more demanding work/roles - Experience of installing, maintaining, troubleshooting and testing computers (Windows and Mac) and associated peripherals. - Well-developed written and verbal communication skills, and the ability to communicate with a diverse audience, with a wide range of technical expertise. - Ability to identify, prioritise, plan and manage work independently without direct supervision, and flexibility to accommodate peaks and ad hoc changes in workload. - Ability to quickly learn to use new tools and interfaces effectively and to liaise effectively with IT professional and administrative staff to secure enhancements. - Awareness of information security and data protection issues, their application to computing, and the appropriate actions in cases of policy breaches. - A customer-focused approach to the delivery of services. Desirable Skills: - Foundation-level ITIL 4 certification. - Experience of managing service issues using an enterprise Call Management System. - Experience in supporting users of the Learn VLE, Collaborate, TopHat personal response software. - Experience of developing, and knowledge of supporting, Sharepoint-based intranets. - Knowledge of high-performance and/or cloud computing. If you would like to hear more about these opportunities, please get in touch.