Your new company: An exciting position has arisen for a Head of IT to work for an established company seen as a leader in the sourcing, design, manufacture and distribution of technical workwear, PPE and bespoke corporate uniforms. Boasting £100m annual turnover and an international reach, the Group comprises multiple brands with an enviable client portfolio, who excel in a distinct part of the workwear life cycle. Your new role: You'll play a central role in driving the growth of two of the Group's key brands as well as the overall group brand of this global organisation. The Head of IT will oversee and manage the organisation's IT infrastructure, systems, and teams, ensuring the smooth running of all technology operations. This senior leadership role is responsible for driving the strategic direction of IT, enhancing system performance, and ensuring the organisation remains aligned with the latest technological advancements. You will play a key role in supporting business growth, improving efficiency, and ensuring secure and reliable IT systems. Additionally, you will be responsible for managing and overseeing our outsourced IT services, ensuring that third-party providers meet our service level expectations and align with business needs. Your new role: This role is to develop and implement a comprehensive and forward-thinking IT strategy aligned with business objectives whilst leading and managing the IT department to ensure optimal service delivery. You will lead, mentor, and build a high-performing IT team, providing coaching and development opportunities covering the UK and Offshore teams. Work with 3rd parties to ensure stability, security, and scalability of the organisation's IT infrastructure, including networks, Servers, and cloud services. A key part of this role is to identify and implement innovative technologies that drive business improvement, competitive advantage, and operational efficiency, whether that be generative AI or utilising emerging and exciting new technologies on the market. What you'll need to succeed: Ideally, a degree in Computer Science, Information Technology, or a related field. However, time served equivalent experience will be considered. At least 5-7 years in an IT leadership role, with a track record of success in managing IT teams, infrastructure, and strategic IT initiatives. Relevant certifications such as ITIL, CISSP, or PMP are highly desirable as is worked experience in a product-related organisation and proven experience managing outsourced IT services and vendor relationships. Experience of Microsoft Navision or Business Central alongside experience of AutoStore or similar automated warehousing is highly desirable but not essential as training will be given. The ideal candidate will possess strong leadership and management skills with the ability to lead a diverse IT team and collaborate effectively with senior management and other departments. Extensive knowledge of IT infrastructure, cloud computing, cybersecurity, data management, and enterprise software is essential in this role. What you get in return: Working within this personable family-run business you form part of a successful leadership team where a competitive base salary is offered alongside 25 days holiday. This role is fully based on site in Oldbury 5 days a week.Working hours from 8:30am - 5pm Mon to Fri What you need to do now : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/03/2025
Full time
Your new company: An exciting position has arisen for a Head of IT to work for an established company seen as a leader in the sourcing, design, manufacture and distribution of technical workwear, PPE and bespoke corporate uniforms. Boasting £100m annual turnover and an international reach, the Group comprises multiple brands with an enviable client portfolio, who excel in a distinct part of the workwear life cycle. Your new role: You'll play a central role in driving the growth of two of the Group's key brands as well as the overall group brand of this global organisation. The Head of IT will oversee and manage the organisation's IT infrastructure, systems, and teams, ensuring the smooth running of all technology operations. This senior leadership role is responsible for driving the strategic direction of IT, enhancing system performance, and ensuring the organisation remains aligned with the latest technological advancements. You will play a key role in supporting business growth, improving efficiency, and ensuring secure and reliable IT systems. Additionally, you will be responsible for managing and overseeing our outsourced IT services, ensuring that third-party providers meet our service level expectations and align with business needs. Your new role: This role is to develop and implement a comprehensive and forward-thinking IT strategy aligned with business objectives whilst leading and managing the IT department to ensure optimal service delivery. You will lead, mentor, and build a high-performing IT team, providing coaching and development opportunities covering the UK and Offshore teams. Work with 3rd parties to ensure stability, security, and scalability of the organisation's IT infrastructure, including networks, Servers, and cloud services. A key part of this role is to identify and implement innovative technologies that drive business improvement, competitive advantage, and operational efficiency, whether that be generative AI or utilising emerging and exciting new technologies on the market. What you'll need to succeed: Ideally, a degree in Computer Science, Information Technology, or a related field. However, time served equivalent experience will be considered. At least 5-7 years in an IT leadership role, with a track record of success in managing IT teams, infrastructure, and strategic IT initiatives. Relevant certifications such as ITIL, CISSP, or PMP are highly desirable as is worked experience in a product-related organisation and proven experience managing outsourced IT services and vendor relationships. Experience of Microsoft Navision or Business Central alongside experience of AutoStore or similar automated warehousing is highly desirable but not essential as training will be given. The ideal candidate will possess strong leadership and management skills with the ability to lead a diverse IT team and collaborate effectively with senior management and other departments. Extensive knowledge of IT infrastructure, cloud computing, cybersecurity, data management, and enterprise software is essential in this role. What you get in return: Working within this personable family-run business you form part of a successful leadership team where a competitive base salary is offered alongside 25 days holiday. This role is fully based on site in Oldbury 5 days a week.Working hours from 8:30am - 5pm Mon to Fri What you need to do now : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/03/2025
Project-based
Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new role We are currently seeking an IT Support Engineer to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, who have a passion for developing their staff are currently experiencing a steep growth curve, and as such have a fantastic opportunity for an IT Support Engineer to join their personable team on a full time basis. You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets. You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels. Occasional travel to different sites will be required, so must have a driving licence What you'll need to succeed Experience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals. Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access. Active Directory/Azure Entra ID Windows Server (desirable) Windows 10 and above Microsoft Office and other software products Microsoft Azure/365 experience Experience and exposure to hardware such as Firewalls/Switches/storage arrays/printers Mobile Device Management (Tablets, Mobile Phones) Solid knowledge of LAN, WAN and VPN technologies Understanding Security principles This role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity. What you'll get in return £30,000 per annum What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/03/2025
Full time
Your new role We are currently seeking an IT Support Engineer to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, who have a passion for developing their staff are currently experiencing a steep growth curve, and as such have a fantastic opportunity for an IT Support Engineer to join their personable team on a full time basis. You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets. You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels. Occasional travel to different sites will be required, so must have a driving licence What you'll need to succeed Experience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals. Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access. Active Directory/Azure Entra ID Windows Server (desirable) Windows 10 and above Microsoft Office and other software products Microsoft Azure/365 experience Experience and exposure to hardware such as Firewalls/Switches/storage arrays/printers Mobile Device Management (Tablets, Mobile Phones) Solid knowledge of LAN, WAN and VPN technologies Understanding Security principles This role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity. What you'll get in return £30,000 per annum What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Transport Planner to join the team to help improve the operational efficiency of the planning function. Your new role Key responsibilities include managing programmed orders and services and allocating deliveries for same-day and next-day plans. This involves effective communication and liaison with plants and hauliers, monitoring and amending plans to ensure smooth daily operations, and optimising the fleet through best practice planning. Responsibilities also include planning driver days in accordance with Working Time Directive and EU Drivers Hours legislation, using systems to locate vehicles and monitor delays, and communicating effectively with Customer Service Representatives regarding late loads, stock levels, and vehicle availability. Additionally, the role involves identifying the need for order renegotiation, managing returned and re-diverted orders, improving capacity planning, contributing to process improvements, and planning future plant and truck availability. What you'll need to succeed The ideal candidate should have previous transport planning experience, including working with Transport Management systems, and possess good geographical and road network knowledge. They must demonstrate excellent communication, interpersonal, organisational, and problem-solving skills, along with a commitment to providing the best possible customer experience. Experience in a customer-focused environment and working with KPIs in a results-driven setting is essential. A solid understanding of the Working Time Directive and EU Drivers Hours legislation is required, as well as a digital mindset, the ability to work with new technology, and good IT skills. Experience with SAP modules are desirable. What you'll get in return For this role, you will receive a permanent contract alongside an annual salary of £30,000 (There is some room for negotiation DOE). The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
10/03/2025
Full time
Your new company You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Transport Planner to join the team to help improve the operational efficiency of the planning function. Your new role Key responsibilities include managing programmed orders and services and allocating deliveries for same-day and next-day plans. This involves effective communication and liaison with plants and hauliers, monitoring and amending plans to ensure smooth daily operations, and optimising the fleet through best practice planning. Responsibilities also include planning driver days in accordance with Working Time Directive and EU Drivers Hours legislation, using systems to locate vehicles and monitor delays, and communicating effectively with Customer Service Representatives regarding late loads, stock levels, and vehicle availability. Additionally, the role involves identifying the need for order renegotiation, managing returned and re-diverted orders, improving capacity planning, contributing to process improvements, and planning future plant and truck availability. What you'll need to succeed The ideal candidate should have previous transport planning experience, including working with Transport Management systems, and possess good geographical and road network knowledge. They must demonstrate excellent communication, interpersonal, organisational, and problem-solving skills, along with a commitment to providing the best possible customer experience. Experience in a customer-focused environment and working with KPIs in a results-driven setting is essential. A solid understanding of the Working Time Directive and EU Drivers Hours legislation is required, as well as a digital mindset, the ability to work with new technology, and good IT skills. Experience with SAP modules are desirable. What you'll get in return For this role, you will receive a permanent contract alongside an annual salary of £30,000 (There is some room for negotiation DOE). The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Customer Service and Planning Team Leader to manage and improve the operational efficiency of the planning and customer service function. Your new role Reporting to the UK Customer Service and Planning Manager, this role will lead the Customer Service and Planning team. The role involves managing customer orders and amendments for the business, ensuring optimal fleet efficiency and cost-effectiveness. Responsibilities include material requirements planning, capacity planning, and regular KPI analysis for improvements. The candidate will ensure timely completion of administrative tasks, liaise daily with managers and team leaders to optimise fleet utilisation, and build strong relationships with stakeholders. Effective communication within the team and the wider business is crucial to address customer needs promptly. The role also involves managing the complaints' procedure, providing consistent training and coaching to team members, monitoring performance, and driving continuous improvement through participation in initiatives and sharing best practices. What you'll need to succeed The ideal candidate will need excellent communication, leadership, people management, and organisational skills. Previous experience in a customer-focused and planning environment, committed to delivering exceptional customer service and meeting KPI standards. You will need to demonstrate resilience under pressure, confidently making informed decisions. A digital mindset and proficiency with new technology and IT skills are essential. Experience with SAP modules and Transport Management Systems is desirable. You will also need experience of facilitating change and driving continuous improvement. What you'll get in return For this role, you will receive a permanent contract alongside an annual salary of £38,000. The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
10/03/2025
Full time
Your new company You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Customer Service and Planning Team Leader to manage and improve the operational efficiency of the planning and customer service function. Your new role Reporting to the UK Customer Service and Planning Manager, this role will lead the Customer Service and Planning team. The role involves managing customer orders and amendments for the business, ensuring optimal fleet efficiency and cost-effectiveness. Responsibilities include material requirements planning, capacity planning, and regular KPI analysis for improvements. The candidate will ensure timely completion of administrative tasks, liaise daily with managers and team leaders to optimise fleet utilisation, and build strong relationships with stakeholders. Effective communication within the team and the wider business is crucial to address customer needs promptly. The role also involves managing the complaints' procedure, providing consistent training and coaching to team members, monitoring performance, and driving continuous improvement through participation in initiatives and sharing best practices. What you'll need to succeed The ideal candidate will need excellent communication, leadership, people management, and organisational skills. Previous experience in a customer-focused and planning environment, committed to delivering exceptional customer service and meeting KPI standards. You will need to demonstrate resilience under pressure, confidently making informed decisions. A digital mindset and proficiency with new technology and IT skills are essential. Experience with SAP modules and Transport Management Systems is desirable. You will also need experience of facilitating change and driving continuous improvement. What you'll get in return For this role, you will receive a permanent contract alongside an annual salary of £38,000. The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
