Marks Sattin

As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more

Are you looking for a new challenge in Tech? As a Development Consultant joining the team, you will take over the responsibility for the ongoing development of the inhouse business systems (accounts systems, payroll, windows server estate) What you will bring: * Knowledge of IBM i Servers. * Good programming skills, with knowledge of RPGIV, SQL, and current development tools. * Experience of working with accounting, payroll and CRM systems. * Exposure to open-source tools and programming, Node-JS knowledge in particular. * Knowledge of web and/browser-based development. * Knowledge of Windows, Windows Servers, Microsoft Office. Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more