Initialize IT

Trellix Email Threat Prevention Support Engineer - Remote/UK - 12 months - £35 - 39 per hour inside IR35 As a Trellix Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed. Key Responsibilities: Email Security Implementation Architect and deploy Trellix Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk. Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection. Threat Detection and Response Monitor inbound email traffic for any rejections, queuing. Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks. Diagnose and troubleshoot technical issues related to email security incidents and product functionality. Skills: Strong problem-solving abilities and attention to detail. Excellent communication skills for collaborating with cross-functional teams. Knowledge of cloud architectures and on-premise NX/EX infrastructures. In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies. Proficiency in configuring and managing ETP or on-prem EX policies. Ability to work independently and collaborate effectively in a team environment. Proficiency in IDS/IPS Proficiency in Linux/Unix operating systems. Hands-on experience with any Email Security and Network Security products. Ability to adapt to evolving threat landscapes and implement effective security measures. Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.