Auriol Resource

Business Systems Support Manager - Policy Admin Systems - Insurance - London, City An exciting opportunity has arisen to join this Lloyd's Insurance Broker based in the City of London as a Business Support Manager. This role is Hybrid working - 4 days a week working in their offices and the remainder working remotely. Applicants must have previous experience working in the Lloyd's of London/London Insurance Market as essential to include Policy Administration Systems. Managing a small team of Business Systems Analysts providing software support to the Business and Technology Teams for inhouse built/configured systems. You will be hands on as well as leading the team and being the focal point for the Application/Systems Service Desk. Key responsibilities:- Lead, manage and develop the Systems Support team Support and work closely with the Service Desk and the business supporting any (but not limited to) Office 365, MS Power Platform and Policy Admin System queries Plan and provide training for the Business Systems Support team Ensure all software issues/change requests are logged and prioritised accordingly on the Service Desk system Work closely with the Business Systems Development and Analyst teams to support their builds Review software release notes and inform users of available fixes or updated functionality Key skills/experience required:- Previous experience working in the Lloyd's of London/London Insurance Market is essential Insurance Policy Admin Systems experience is essential Must have strong skills Microsoft 365 & Azure DevOps Power Platform experience would be highly desirable, but not essential Previous experience leading or managing an application team Good people skills and a flexible approach when dealing with business users and project team individuals Must be a team player at all levels of the organisation