People Source Consulting Ltd

My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Preferred fluency in either French or German with the ability to communicate effectively it's a plus. Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Senior RF Product Engineer Compensation : Salary, bonus, and stock options Location : Cork, Ireland (with possible relocation) Are you prepared to lead and innovate in the field of RF Engineering? We are seeking a flexible and experienced RF Product Engineer to contribute to our research and development efforts in the fast-paced world of radio frequency and microwave technologies. Our client is a forward-thinking, global semiconductor company headquartered in Greensboro, North Carolina. Their application chips are found in various devices, including WiFi and IoT devices, with a strong presence in data centers, telecoms, and defense sectors. With design centers and operational facilities spanning continents, they remain at the forefront of technological advancements. Additionally, they have offices in Toulouse, and Sophia Antipolis, and have recently launched an Automotive team. Role Overview : As the Senior RF Product Engineer, you will drive cutting-edge RF and Microwave product development. Collaborating with a talented team of engineers, you'll foster an environment of innovation and excellence. Your strategic vision will shape the future of RF & Microwave applications. Key Responsibilities : Lead the release of new and innovative IC products from concept to production. Conduct technical design reviews to enhance manufacturing and testability of existing and in-development products. Collaborate with internal teams to expand the product portfolio. Ensure seamless coordination between product manufacturing, hardware, and documentation. Qualifications : Ideally, hold a master's degree in Electrical Engineering, Physics, or a related field (Bachelor's degree also acceptable). Proficiency in RF and Microwave Components. Experience in RF testing. Strong organizational and planning skills. Excellent communication abilities in English. Willingness to travel (with advance notice). Statistical mindset and a commitment to growth. We welcome individuals who are eager to learn and grow with us. If you're a visionary leader passionate about RF engineering, apply now to become our Senior RF Product Engineer and take the next step in your career! People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.