Sanderson Recruitment Plc

Software Support Specialist - Transport & Logistics Software (Remote) £26,000 - £35,000 Bristol/Fully Remote We're looking for a proactive and tech-savvy Software Support Specialist to join a leading provider of transport and courier management solutions. This is a fantastic opportunity for someone who enjoys solving problems, supporting users, and working with software that plays a critical role in logistics operations across the UK. About the Role: As a key member of the support team, you'll be the go-to person for helping customers get the most from a powerful suite of logistics tools. Whether it's guiding users through system features, resolving technical issues, or supporting new clients as they get started, you'll play a vital role in delivering a great customer experience. Your Day-to-Day: Respond to user queries across various channels (phone, email, chat, ticketing system) and provide clear, efficient solutions. Investigate and resolve technical issues involving quoting, booking, invoicing, tracking, or route planning tools. Help customers understand and effectively use features such as vehicle and depot management, warehouse tools, and route mapping. Deliver onboarding support to new clients, including training sessions and walkthroughs to get them up and running smoothly. Keep detailed records of support interactions and solutions to maintain service quality and enable knowledge sharing. Work closely with the development team to escalate bugs, provide product feedback, and help shape future improvements. Stay informed on software updates and logistics trends to offer accurate advice and support. Assist in creating help articles, training content, and other support documentation. What You'll Need: Previous experience in a software support or technical helpdesk role, ideally in a SaaS or transport/logistics context. Strong analytical and problem-solving skills with a good technical understanding of software systems. Excellent communication skills and a customer-first mindset. Confidence working independently in a remote setting, while staying closely connected to your team. Some background knowledge of the transport, courier, or logistics industry would be a real bonus. Familiarity with helpdesk software, remote support tools, and ticketing platforms is desirable. Nice to Have: Hands-on experience with logistics or transport management systems. Understanding of fleet and route optimisation, warehouse processes, or multi-depot operations. Ability to deliver effective training remotely and create helpful user guides. Awareness of software integrations with third-party logistics platforms or APIs. Competence in writing clear, concise support documentation or reports. Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Solution Architect Poole, Dorset- quarterly office visits or on a needs must basis. £45,000 - £60,000 + 16% pension, 26 days holiday + b enefits Homeworking: This will be a hybrid contract of employment but largely home based. There are quarterly team meet-ups in the offices in Poole, or project meetings as and when needed. We are looking to hire a Solution Architect in to our team as a result of an internal move. Sitting in our Enterprise Architecture team as Solution Architect, you will be responsible for supporting appropriate architecture and design of end-to-end solutions and ensuring their alignment to strategic enterprise and business architecture. This is a specialist role that involves defining solutions for change in the context of the wider enterprise architecture, and helping to develop supporting roadmaps. The role: Produce and lead the solution architecture for systems in response to technology and business-led demand, creating Solution Concepts or High Level Designs that give a high level view of the target solution across business, data, application and technology. You will get to be involved from the beginning of change initiatives in requirements discovery and review to formulate and lead Solution Concepts or High Level Designs. You will then work with the design team to ensure the detailed design conforms to the high level solution design, managing changes where necessary. Following through to implementation and delivery to check that the delivered solution conforms to the concept. Ensure that the Solution Concepts or High Level Designs adhere to the High Level Architecture Principles. Where required, develop interim solution roadmaps to support stepped transition to the target solution. Support Domain Architects in the creation and maintenance of roadmaps for the technology platforms and technologies in their portfolios. Ideal skills and experience we are looking for: Some initial experience in a Solution Architect role, or through engagement in similar activities in a similar role that demonstrates your capabilities and suitability to be our next Solution Architect. You will be keen to develop your career and develop your skills as a Solution Architect. We are really after someone who is ambitious, keen to grow, and stay up to date with developments in the technology landscape. You need strong communication skills to be able to work with both technical and non-technical people. This is a fantastic opportunity to work for a hugely worthwhile organisation, in a 'tech-for-good' setting, and great for a budding someone ready to take the next step in their career, as a Solution Architect. Please get in touch for more information and to discuss the opportunity in more detail. Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Role: Delphi Developer Rate: £500 p/d Inside Location: 3 days per week - Farnborough HQ Duration: 6 months - extensions very likely Program in Delphi and Oracle PL/SQL on established financial systems. Work in a team of developers (internal and external) on project work as required and support and maintenance. Skills & Experience Extensive programming experience in Oracle and Delphi (currently versions XE6 and XE10 in use) Oracle PL/SQL programming experience Demonstrable experience in IT with an in-depth track record in design and development Proven ability to self-lead and work in a dynamic Agile team environment Proven ability to engage with a variety of IT teams and suppliers to achieve timely and successful outcomes Windows client and server-based applications Microsoft Visual Studio C# experience a benefit Main Accountabilities Oracle & Delphi Development Deliver changes to established financial applications, which comply with project requirements Work as part of a team of developers on project work and initiatives, sharing ideas, completing code reviews and willing to help where required Support applications in the production environment, assisting with troubleshooting, resolution of issues and root cause analysis Ability to work from written specifications or JIRA stories and on own initiative to refine solutions in a structured environment Ability to work with analysts to help refine requirements, define changes and provide technical expertise, and with testers to assist in the functional testing of changes Write and maintain documentation and knowledge base within JIRA and Confluence Problem solving, with the ability to take the initiative and self-manage Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.