Fruition IT Resources Limited

Job Title: Service Desk Analyst Location: Leicester, UK Salary: £27,000 + Excellent Benefits Why Apply? Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. This permanent role offers a unique opportunity to enhance service operations, support compliance, and ensure customer satisfaction. Service Desk Analyst Responsibilities Technical Support: Provide first-line technical support to end-users, ensuring issues are resolved efficiently and effectively. Process Adherence: Follow established processes to ensure service quality and user satisfaction. Stakeholder Communication: Maintain clear communication with stakeholders regarding service performance and any issue escalations. User Training and Support: Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues. Incident and Request Management: Manage incidents, problems, and requests in line with service level expectations, ensuring timely resolution and prioritisation. Service Desk Analyst Requirements Essential: Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management). Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance. Excellent verbal and written communication skills. Good understanding of enterprise IT systems. Self-driven with a strong sense of urgency and accountability. Desirable: ITIL v4 certification. Experience in service metrics reporting What's in it for Me? Salary up to £27,000 base. Professional Development: Access to ongoing training and career growth opportunities. Benefits: Comprehensive healthcare packages and additional employee benefits. Work Environment: Based at our Leicester Head Office within a supportive and collaborative IT team. Impactful Role: Contribute to improving service desk operations and enhancing service quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Job Title : 1st Line Service Desk Engineer Location : Leeds, UK (On site) Salary : £23,000 - £27,000 DOE + benefits Hours : Monday to Friday, 37.5 hours, Covering 4 shift patterns 7am to 3.30pm, 8am to 4:30pm, 9:00am - 17:30pm and 9:30am to 6pm Why Apply? Are you passionate about IT and customer service? This is your chance to work with a leading managed services provider (MSP) in Leeds. We specialise in delivering cutting-edge technology solutions across cloud services, cybersecurity, disaster recovery, and more. If you're eager to grow your career in a fast-paced environment and develop your technical expertise, this role is for you. 1st Line Service Desk Engineer Responsibilities Serve as the first point of contact for IT support via email, phone, and ticketing systems. Resolve 1st line technical issues with a focus on first-time resolution. Accurately log and manage service desk tickets, escalating when necessary. Build and configure IT hardware, including Windows laptops, Macs, and mobile devices. Perform daily and weekly system checks to ensure operational efficiency. Provide occasional on-site support to customers as required. Deliver exceptional customer service and maintain strong communication throughout. Develop and maintain documentation for procedures and processes. 1st Line Service Desk Engineer Requirements Technical Skills : Experience with Windows 10/11 troubleshooting. Office 365 Administration (OneDrive, Teams, SharePoint, Exchange). Basic knowledge of networking, backup technologies (eg, Veeam), and RMM tools. Active Directory Administration and Intune/MDM familiarity. General hardware/software troubleshooting and printer support. Personal Attributes : A passion for IT and delivering top-notch customer service. Excellent communication skills and a proactive approach to problem-solving. Strong time management, flexibility, and a "can-do" attitude. Eagerness to learn and grow within the role. What's in it for me? Comprehensive health care and well-being scheme. Pension plan with additional employer contributions. Flexible working options to support work-life balance. Professional development with free Microsoft training. 25 days of holiday + your birthday off. Life insurance and staff development schemes. Competitive salary and incentive programs for referrals. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Role: Solution Architect - Dynamics 365 (D365) Salary: £65,000 - £70,000 + exceptional pension + package Location: Remote Fruition IT are working with a fantastic organisation who are in a period of growth. They are looking to hire a Solution Architect to lead on the design of the organisation's Dynamics 365 platform. Looking at the capability of the current solution and working with the organisation to plan for the future state of the platform. The organisation are a truly people-centric organisation who value their staff and offer a true work/life balance. The organisation make a really positive contribution to the UK and this role offers the opportunity to make a real difference within the organisation. The organisation offers opportunity to gain paid for certification. Key Responsibilities Reporting to the Head of Architecture, this role will be responsible for the specific solution design for the organisation's Dynamics 365 platform in line with their digital transformation agenda, ensuring that the solution is aligned to organisational strategy and objectives. They will also ensure that the technical design and development roadmap is aligned to and informs the organisation's broader enterprise architecture. Maintain a blueprint of the implementation of components of the digital strategy including technology choices, design patterns, processes, information architecture to ensure that the component systems work together as a whole. Responsible for providing expert advice and guidance to business and analytics teams, employing extensive technical knowledge, to ensure that available solutions are understood and selected appropriately given time, cost and quality expectations. Responsible for ensuing solution architecture documentation is produced as per enterprise architecture standards and kept up to date at an appropriate level of detail. Required Skills/Experience At least 2-3 years' experience in a dedicated architecture role. You must have experience of designing Dynamics 365 (D365) solutions. Experience Azure integration and Microsoft data platform. Experience of working with non-technical users to understand requirements and translate those requirements into technical solutions. Experience of working closely with development teams. Exceptional stakeholder management skills. If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Senior Identity & Access Engineer Leeds or London (Hybrid working, 1 day per week on-site) This is a unique opportunity or a Senior Identity & Access Engineer who is looking to take their IAM expertise to the next level, driving initiatives across leading global organisation. The Senior Identity & Access Engineer will be a technical expert within a collaborative IAM team, delivering and optimising SailPoint IdentityIQ (IIQ) solutions. Alongside this, you'll be responsible for mentoring the team, setting technical direction, and leading on both projects and day-to-day Joining in the midst of an exciting technology transformation programme, the Senior Identity & Access Engineer will hold a wide remit of responsibilities, including designing, configuring, and customising SailPoint IIQ, resolving technical issues, and responding to major system failures/security incidents. Senior Identity & Access Engineer - Key Requirements: Proven hands-on experience with SailPoint IIQ and/or IdentityNow Familiarity with APIs, CI/CD pipelines, and tools like Jenkins or Ansible Strong communication skills for engaging technical and business stakeholders A delivery-focused mindset and understanding of information security best practices Senior Identity & Access Engineer - Benefits: Highly competitive basic salary with frequent reviews Unlimited holiday allowance Enhanced contributory pension Twice yearly guaranteed bonus Private healthcare/medical cover Extensive additional lifestyle benefits If you're ready to play a key role in shaping cutting-edge IAM solutions and mentoring a dynamic team, we'd love to hear from you. Apply today and be part of an exciting journey! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Senior Data Insights Analyst (Financial Crime) Circa £60,000 basic + excellent benefits package London - Hybrid - 1 day per week on-site A dynamic and forward-thinking financial services organisation, currently going through a major business transformation, are seeking a talented Senior Data Insights Analyst with extensive experience in financial crime environments. The Senior Data Insights Analyst will be responsible for advancing the company's financial crime surveillance technology for screening high-risk customers and monitoring transactions. Working in a dedicated financial crime and fraud team, the Senior Data Insights Analyst will provide technical guidance and take the lead on projects aimed at innovating analytics technology and implementing changes. Senior Data Insights Analyst - Key Requirements: Significant experience working in a similar Senior Data Insights Analyst role, with the ability to lead on analytics projects Strong data analytical skills - ie SQL, Python, SAS, etc. Experience working in the financial services sector Excellent communication and stakeholder management skills Any experience in financial crime or anti-money laundering (AML) will be highly beneficial Senior Data Insights Analyst - Salary & Benefits: Basic salary circa £60,000, depending on experience Company bonus - up to 15% max. Enhanced company pension scheme Private healthcare & medical insurance 25 days holiday, increasing with length of service Flexible working hours Hybrid working - circa 1 day per week on-site This is an exciting opportunity for an accomplished Senior Data Insights Analyst with a strong background in financial services to join an organisation at the start of a journey to improve and modernise all areas of the business, with the successful applicant being given the chance to play an integral role in this. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Role: Platform Engineering Manager Salary: £60,000 - £70,000 + exceptional pension + package Location: Remote with occasional UK travel I am working with a fantastic organisation who are in a period of growth. They are looking to hire a Platform Engineering Manager with a broad Azure background. Heading up a team of 10 Platform Engineers you will play a vital role in the shaping of the organisations' Azure platform. This role will give you see you working with the latest Microsoft technologies delivering platforms and services that make a real difference. The organisation are a truly people-centric organisation who value their staff and offer a true work/life balance. The organisation make a really positive contribution to the UK and this role offers the opportunity to make a real difference within the organisation. Key Responsibilities Lead a team of Platform Engineers to design, build test and maintain the cloud application infrastructure and CI/CD pipelines that underpin all internal and external Digital services. Ensure security, stability and capacity is Embedded in the development and deployment of services. Champion a Platform Engineering culture by creating and building close collaboration and working practices between the product, engineering and operational business services teams supported by the appropriate use of automation tools. Manage and develop the Platform Engineering capability by providing technical leadership for the in-house team and external suppliers. Contribute to business case development, articulating benefits and return on investment. Ensure solutions delivered to time, cost and quality requirements. Design solutions and services with security controls Embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services. Lead the teams in support, design and implementation of infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, database, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS. Required Skills/Experience Demonstrable experience managing highly skilled Platform Engineers, DevOps Engineers or Software Engineers including mentoring and driving best practice. Strong technical background, either from a software engineering or infrastructure engineering background, with strong experience in Platform Engineering tooling and techniques. Experienced driving efficiencies, through automation and process design and implementation in particular in the automation of application deployment methodologies. Experience of building and optimising deployment pipelines and deployment strategies on popular CI/CD tools such as Jenkins. Experience designing, securing, scaling and administering cloud platforms such as Microsoft Azure. Experience managing complex, multi-server services in a high availability production environment. Solid understanding of containerisation, ideally having implemented Docker containers into production environments. Experience of Agile tools and processes eg Azure DevOps etc. Knowledge and understanding of latest trends in DevOps/Platform Engineering methodologies, processes, and tools as well as emerging solutions and ability to apply them when appropriate. If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Senior A.I Engineer Nottingham - 2x a week Salary: up to £65k D.O.E Fruition IT are working with an early-stage SaaS start-up who have identified a huge gap in the market for their enterprise customers. You'll be the 3rd Engineer on-board, helping to grow the business with them by building new working products before the end of the year. How does joining at the start and sharing their journey with them sound? What will I be doing? You will be working in a creative environment working alongside the Co-founder and 2 experienced Software Engineers to build A.I chatbots from the ground up, utilising LangChain & Typescript. What experience do I need? At least 3 years experience working in a JavaScript environment Experience with modern technologies/framworks Experience building A.I chatbots (can be in own-time, not just commercially) Cloud experience (AWS, Azure or GCP) API experience is desirable (Google Workspace or Microsoft Graph) Kubernetes or Serverless experience is also desirable. What's on offer? Stock (the intention is to make the 1st 10 employees millionaires!) Competitive salary Opportunity to work with the most modern technologies, and learn from industry leaders Please note - applicants must be based in the UK, as this role is hybrid in Nottingham 2x a week. If this role would be of interest, please apply to be considered, and someone will be in touch regarding your application. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Senior A.I Engineer Nottingham - 2x a week Salary: up to £70k D.O.E Fruition IT are working with an early-stage SaaS start-up who have identified a huge gap in the market for their enterprise customers. You'll be the 3rd Engineer on-board, helping to grow the business with them by building new working products before the end of the year. How does joining at the start and sharing their journey with them sound? What will I be doing? You will be working in a creative environment working alongside the Co-founder and 2 experienced Software Engineers to build A.I chatbots from the ground up, utilising LangChain & Typescript. What experience do I need? At least 3 years experience working in a JavaScript environment Experience with modern technologies/framworks Experience building A.I chatbots (can be in own-time, not just commercially) Cloud experience (AWS, Azure or GCP) API experience is desirable (Google Workspace or Microsoft Graph) Kubernetes or Serverless experience is also desirable. What's on offer? Stock (the intention is to make the 1st 10 employees millionaires!) Competitive salary Opportunity to work with the most modern technologies, and learn from industry leaders Please note - applicants must be based in the UK, as this role is hybrid in Nottingham 2x a week. If this role would be of interest, please apply to be considered, and someone will be in touch regarding your application. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.