Harvey Nash Plc

Digital Developer - 12 Months - Inside IR35 - Glasgow Day Rate - Market Rates Harvey Nash's public sector client are currently looking to recruit a Digital Developer to join their team based in Glasgow for an initial 12 month period. This is an exciting opportunity for someone who can balance design thinking with hands-on development, ensuring seamless integration between user interfaces and Back End systems. Assignment Description: You will play a key role in designing, researching, and developing services that meet the needs of users while ensuring they are technically robust and scalable. You will work closely with stakeholders, researchers, designers, and engineers to shape digital experiences. KEY RESPONSIBILITIES User-Centred Design & Research Lead UX, UI, and service design, ensuring a seamless and engaging experience for users. Conduct user research to understand needs, behaviours, and barriers, translating insights into meaningful design solutions. Create wireframes, prototypes, and high-fidelity designs that align with accessibility and usability standards. Advocate for inclusive and evidence-based design decisions, ensuring compliance with WCAG 2.1 and government standards. Service Ownership & Digital Strategy Define and own the end-to-end service design, ensuring smooth interaction between Front End and Back End services. Develop and maintain design systems to ensure consistency across digital platforms. Work closely with stakeholders, developers, and policymakers to align services with strategic goals. Apply agile methodologies to deliver iterative service improvements. Backend Development & Technical Integration Develop and maintain Back End systems and APIs to support seamless user interactions. Work with Node.js, Python, or similar technologies to build secure and scalable solutions. Ensure integration between databases, microservices, and Front End applications. Implement automated workflows and CI/CD pipelines for efficient deployment. Apply best practices in data security, information governance, and API management. Data-Driven Decision Making Use data analytics and performance metrics to evaluate and refine services. Conduct usability testing, A/B testing, and heatmap analysis to improve digital interactions. Guide teams in making evidence-based product decisions that improve user experience. Collaboration & Agile Delivery Work with cross-functional teams to design, develop, and implement services. Engage with public sector leaders, digital teams, and policy makers to define and refine service offerings. Act as a bridge between designers, researchers, and engineers, ensuring alignment between technical and user experience goals. Lead design critiques, workshops, and knowledge-sharing sessions to enhance team capabilities. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid standard Disclosure Scotland. Please click the link to apply.

Senior Communications Officer - Internal & Change | 6 Month Contract | (Inside IR35) | Hybrid | Starting ASAP Day Rate: DOE Main Duties: The role would support the delivery of our internal communications work, with a focus on content delivery and change comms, as we work to transform our organisation. As part of a broader Communications & Marketing function, you'll work alongside colleagues to identify where work also needs to feature across our external channels. You'll help provide advice and create engaging content that embeds the brand and meets accessibility requirements. A self-starter, you'll be creative and have a passion for the environment. You'll have experience in content creation, internal change comms, and influencing across a number of priority projects simultaneously. You'll be comfortable engaging with senior stakeholders and colleagues across an organisation, and skilled at operating among emerging clarity. Essential Skills & Experience: Strong communication and people skills. Strong writing skills focused on content creation. Change comms experience This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

CICS Engineer - FS - Glasgow (Remote) - Inside IR35 Day Rate - £479 Duration - 12 months Harvey Nash's FS Client are hiring a CICS engineer, you will support many functions in which CICS and MQ support our connection and processing for the applications sitting on the Mainframe. We have a team with skills on one or both of CICS and MQ enabling us to support our customers. Responsibilities Upgrading Test and Live CICS environment. Working with Change and Project Management to plan and deliver upgrade. Driving enhancements to the security and resiliency of our CICS environments. Identifying, quantifying and communicating technical risks. Implementing industry best practice and innovation within our route to live cycle. Exploring and testing efficiencies within the CICS set up. Working with stakeholders to fix any issues and incidents that arise. Experience Required A sound understanding of the principles of resilience, operability and security, and how they relate to CICS. Great experience of planning, preparing and delivering upgrades. A desire and aptitude to continually grow your own knowledge and skills, and help others do the same. A broad understanding of surrounding IT infrastructure: hardware, networking, data, and Middleware. An aptitude to quickly assimilate and understand complexity under pressure to diagnose and remediate technical issues. Ability to manage multiple priorities in a fast-changing environment. Desirable Skills A good working knowledge of the operation of Core Banking platforms. MQ administration experience, with knowledge of clustering and security. Recent experience of core modernisation and managing digital demands on CICS infrastructure.

Senior Service Desk Analyst Location: Lancaster Permanent Salary: £30,505 - £36,924 (Grade 6) Closing Date: 9th March 2025 Interview Date: 14th March 2025 Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT Support team as a Senior Service Desk Analyst, providing exceptional support to Lancaster University's students, staff and visitors. As an experienced problem-solver and leader, you will supervise the day-to-day operations of the ISS Service Desk alongside providing support via face-to-face interactions, over the phone, live-chat and our help centre ticketing system. Handling requests that require technical expertise, you will engage with more complex queries that have been escalated by Service Desk Analysts and be responsible for fulfilling specific service requests that require escalated access privileges. Working alongside the Service Desk Manager, you will also help identify reoccurring problems and collaborate with colleagues both internal and external to the department to address these issues at their source. Responsibilities include troubleshooting IT incidents, managing service requests, handling complex technical queries, promoting customer service excellence and ensuring continuous service improvement. You will ensure urgent issues are escalated appropriately, work with Service Managers and other technical contacts to document solutions to known issues, ensure service delivery is in line with agreed metrics and oversee the training and development of the wider team. We're looking for a proactive team lead with substantial experience in technical support, who is committed to ensuring the highest levels of professional conduct are upheld and exercises their initiative to identify and implement improvements to service delivery. Required experience, skills & abilities: Level 3 qualification, equivalent to at least 2 'A' levels in an IT or related discipline, or equivalent professional certification or equivalent experience. (Essential) Experience of working in a customer-facing IT support role, dealing with customers both face to face or online, with a focus on providing an excellent customer experience. (Essential) Experience of using IT Service Desk tools & processes. (Essential) Experience of providing a customer perspective for new services, testing and providing feedback to development teams. (Essential) Demonstrable practitioner experience in IT, with expertise in a number of mainstream technologies (eg directory services, desktop software including Windows and Office) Experience of supporting colleagues within a team. (Essential) Ability to empathise with IT users, their challenges and issues. (Essential) Knowledge of a wide range of information technologies and an ability to use this to resolve issues experienced by our staff and students. (Essential) Ability to deal with duties associated with this more senior Service Desk role, such as dealing with requests that require more technical expertise, incidents that require troubleshooting, or administrative tasks such as organising staff rotas. (Essential) Logical, systematic and pragmatic problem-solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability, with the ability to simplify and communicate technical issues to a non-technical audience. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Proven track record of personal development in the IT/AV discipline. (Desirable) Experience of working in IT within Higher Education. (Desirable) Microsoft Office Specialist Certification. (Desirable) IT Service Management qualifications, such as ITIL. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a cover letter, up to a maximum of three A4 pages. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity