Harvey Nash Plc

Service Assurance Analyst - Permanent Role - Manchester - Hybrid About the Role: We're seeking a Service Assurance Engineer to join an IS Operations team and take assist with service design and transition activities across a variety of exciting projects. With 60 workstreams planned, from server upgrades to ERP replacements, this role is central to our mission to ensure governance, operational readiness, and a seamless journey from project inception to business-as-usual (BAU). You will work closely with senior stakeholders, external vendors, and project teams, attending weekly Service Transition meetings,and collaborate with diverse teams. Key Responsibilities: As a Service Assurance Analyst, you will: 1. Govern projects and workstreams to ensure smooth transitions, including creating Service Impact Assessments, Support Model Documents, Service Transition Trackers, and Operational Readiness materials. 2. Ensure governance practices for day-to-day activities in service transition, including processes, roles, and responsibilities. 3. Collaborate within an agile environment with diverse stakeholders and external vendors to address transition requirements. 4. Assist in delivering clear Service Level Agreements (SLAs) underpinned by contracts and Operational Level Agreements (OLAs). 5. Monitor, analyse, and report on key performance metrics while offering recommendations for improvement. 6. Maintain an accurate and central repository of Service Design and Transition packages alongside Service Catalogue and Support Model documents. 7. Attend weekly Service Transition meetings, sharing insights and updates with senior stakeholders and vendors. 8. Provide governance to support projects like ERP replacement and infrastructure upgrades. 9. Align new and changed services with agreed Service Acceptance Criteria and Operational Readiness measures. 10. Engage in monthly IT Operations collaboration days on site to foster teamwork and knowledge-sharing, alongside BAU work. Person Specification: Essential: - Background in Service Transition, including coordinating Service Design and Transition activities across multiple workstreams. - Experience and solid understanding of IT Service Management (ITSM) practices (Incident, Problem, Change, and Service Level Management). - Familiarity with governance for day-to-day service transition activities and project life cycle processes. - Proven ability to work on ITIL and ITSM projects within an agile environment. - Exceptional verbal and written communication skills to liaise effectively with senior stakeholders, external vendors, and diverse teams. - Ability to nurture cultural fit and maturity in processes, fostering a collaborative team environment. - Understanding of the Data Protection Act and confidentiality best practices. If you are open to discuss more details regarding the role, please submit your CV below and we will be in touch to discuss more. Service Assurance Analyst - Permanent Role - Manchester - Hybrid

At Harvey Nash , we're exclusively working with a IT solutions provider to recruit a Lead DevOps Engineer on a full time basis. The role will sit within our client's platform team and involve technical responsibilities, including the design, implementation, and maintenance of production infrastructure and CI/CD pipelines. You will play a crucial role in ensuring the high availability, security, and scalability of services, whilst supporting development teams by providing them with the tools, systems, and container platforms they need to do their best work. Responsibilities include: Develop and Maintain the production platform Manage and improve observability and monitoring Collaborate with the development team on system architecture and application decisions to ensure scalability, reliability and security Design, implement and maintain CI/CD pipelines ( ArgoCD, GitHub Actions ) Drive DevOps best practice I'm looking to speak with candidates who have experience in system engineering and administration , with a focus on DevOps responsibilities . Strong knowledge of Kubernetes , along with expertise in Bash and Python Scripting languages and Linux operating systems , is essential.

Service Desk Analyst Location: Lancaster Permanent Salary: £26,038 - £29,659 (Grade 5) Closing Date: Tuesday 22nd April Interview Date: Tuesday 6th May Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service. We're looking for a problem-solver passionate about IT and customer service with substantial experience in technical support. Required experience, skills & abilities: In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential) Experience of providing excellent customer service whilst working in a customer service environment. (Essential) Logical and systematic problem solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential) Ability to work in a team towards clearly defined aims and objectives. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Experience of ISS Service Desk systems & processes (Desirable) Experience of working in an IT or AV service environment. (Desirable) Experience of working within an academic environment. (Desirable) Microsoft Office Specialist certification. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.