Lead Technology Analyst (Freelance) Location: Brussels (Hybrid - Ideally 1 Day On-Site per Week, Flexible) French and Dutch skills would be useful but not mandatory Duration: 6-Month Engagement About the Role We are seeking a highly skilled Lead Technology Analyst to bridge the gap between business and IT, ensuring seamless communication and alignment. In this role, you will lead workshops, conduct interviews, and translate business needs into actionable IT solutions. You will also manage an analyst team, drive best practices, and stay ahead of industry trends to improve processes and solutions. Key Responsibilities Act as a bridge between business and IT, ensuring alignment and effective communication. Independently conduct interviews and lead workshops to gather insights from business stakeholders and technical experts. Identify business needs and functional requirements, translating them into feasible IT solution proposals. Guide and manage the analyst team, ensuring high-quality analysis, fostering collaboration, and continuously improving best practices. Develop and present business cases with clear, data-driven justifications for proposed changes and initiatives. Stay updated on new methodologies, trends, and technologies to enhance processes and solutions. Who You Are A proactive problem-solver who takes initiative rather than waiting for things to come to you. Able to balance a client-oriented mindset with critical thinking and common sense. An excellent communicator with strong interpersonal skills, making collaboration easy and effective. A team player who thrives in a high-paced, challenging environment. Experienced in Product Ownership and/or Project Management (a plus). Capable of diving into details while maintaining a strategic perspective. Eager to learn and approach challenges as opportunities for growth.
10/03/2025
Project-based
Lead Technology Analyst (Freelance) Location: Brussels (Hybrid - Ideally 1 Day On-Site per Week, Flexible) French and Dutch skills would be useful but not mandatory Duration: 6-Month Engagement About the Role We are seeking a highly skilled Lead Technology Analyst to bridge the gap between business and IT, ensuring seamless communication and alignment. In this role, you will lead workshops, conduct interviews, and translate business needs into actionable IT solutions. You will also manage an analyst team, drive best practices, and stay ahead of industry trends to improve processes and solutions. Key Responsibilities Act as a bridge between business and IT, ensuring alignment and effective communication. Independently conduct interviews and lead workshops to gather insights from business stakeholders and technical experts. Identify business needs and functional requirements, translating them into feasible IT solution proposals. Guide and manage the analyst team, ensuring high-quality analysis, fostering collaboration, and continuously improving best practices. Develop and present business cases with clear, data-driven justifications for proposed changes and initiatives. Stay updated on new methodologies, trends, and technologies to enhance processes and solutions. Who You Are A proactive problem-solver who takes initiative rather than waiting for things to come to you. Able to balance a client-oriented mindset with critical thinking and common sense. An excellent communicator with strong interpersonal skills, making collaboration easy and effective. A team player who thrives in a high-paced, challenging environment. Experienced in Product Ownership and/or Project Management (a plus). Capable of diving into details while maintaining a strategic perspective. Eager to learn and approach challenges as opportunities for growth.
Job Title: AI Chatbot Technical Analyst Location: Mechelen, Belgium (Hybrid: 2 days on-site, 3 days remote) Duration: 6 months Languages: English & Dutch Job Description We are seeking a highly skilled AI Chatbot Technical Analyst to join our team in Mechelen, Belgium. This role requires a blend of technical expertise and analytical skills to support, optimise, and enhance AI chatbot and Gen AI solutions. The successful candidate will work closely with business and IT teams to ensure seamless integration and functionality of chatbot solutions across both SaaS and on-premise platforms, such as Amelia, PEGA, and AEM . Key Responsibilities Analyse business requirements and translate them into technical specifications for AI chatbot and Gen AI solutions. Work with development and architecture teams to design, configure, and implement chatbot solutions across SaaS and on-premise platforms. Ensure seamless integration of AI chatbot solutions with existing enterprise systems and digital platforms. Support the deployment and maintenance of AI-powered conversational interfaces, ensuring optimal performance and reliability. Conduct system testing, troubleshooting, and debugging to identify and resolve technical issues. Monitor chatbot performance and provide data-driven insights for continuous improvement. Work closely with security and compliance teams to ensure chatbot solutions adhere to enterprise policies and industry standards. Provide technical guidance and documentation for development, deployment, and support teams. Stay up to date with emerging AI, Gen AI, and chatbot technologies to drive innovation and improvements. Required Skills & Qualifications Language skills: Proficiency in English and Dutch (both written and spoken). Experience: Minimum 3-5 years of experience in a technical analyst or similar role within AI chatbot or Gen AI projects. AI Chatbot Expertise: Hands-on experience with chatbot solutions such as Amelia, PEGA, and AEM . Technical Knowledge: Strong understanding of SaaS and on-premise chatbot solutions, API integrations, and cloud technologies. System Integration: Experience in integrating chatbots with enterprise applications such as CRM, ERP, and customer service platforms. Troubleshooting & Debugging: Strong problem-solving skills with the ability to diagnose and resolve technical issues. Performance Monitoring: Experience with analytics tools to track chatbot performance and user interactions. Security & Compliance: Understanding of security best practices and compliance requirements for AI solutions. Stakeholder Management: Ability to collaborate with cross-functional teams, including developers, business analysts, and IT architects. Nice to Have Experience with Natural Language Processing (NLP) and Machine Learning (ML) models. Knowledge of automation and RPA (Robotic Process Automation) . Familiarity with Agile/Scrum methodologies. Scripting or coding experience (Python, JavaScript, etc.). What We Offer A dynamic and innovative work environment. Flexible hybrid working model (2 days on-site, 3 days remote). The opportunity to work with cutting-edge AI and chatbot technologies. Competitive compensation based on experience.
10/03/2025
Project-based
Job Title: AI Chatbot Technical Analyst Location: Mechelen, Belgium (Hybrid: 2 days on-site, 3 days remote) Duration: 6 months Languages: English & Dutch Job Description We are seeking a highly skilled AI Chatbot Technical Analyst to join our team in Mechelen, Belgium. This role requires a blend of technical expertise and analytical skills to support, optimise, and enhance AI chatbot and Gen AI solutions. The successful candidate will work closely with business and IT teams to ensure seamless integration and functionality of chatbot solutions across both SaaS and on-premise platforms, such as Amelia, PEGA, and AEM . Key Responsibilities Analyse business requirements and translate them into technical specifications for AI chatbot and Gen AI solutions. Work with development and architecture teams to design, configure, and implement chatbot solutions across SaaS and on-premise platforms. Ensure seamless integration of AI chatbot solutions with existing enterprise systems and digital platforms. Support the deployment and maintenance of AI-powered conversational interfaces, ensuring optimal performance and reliability. Conduct system testing, troubleshooting, and debugging to identify and resolve technical issues. Monitor chatbot performance and provide data-driven insights for continuous improvement. Work closely with security and compliance teams to ensure chatbot solutions adhere to enterprise policies and industry standards. Provide technical guidance and documentation for development, deployment, and support teams. Stay up to date with emerging AI, Gen AI, and chatbot technologies to drive innovation and improvements. Required Skills & Qualifications Language skills: Proficiency in English and Dutch (both written and spoken). Experience: Minimum 3-5 years of experience in a technical analyst or similar role within AI chatbot or Gen AI projects. AI Chatbot Expertise: Hands-on experience with chatbot solutions such as Amelia, PEGA, and AEM . Technical Knowledge: Strong understanding of SaaS and on-premise chatbot solutions, API integrations, and cloud technologies. System Integration: Experience in integrating chatbots with enterprise applications such as CRM, ERP, and customer service platforms. Troubleshooting & Debugging: Strong problem-solving skills with the ability to diagnose and resolve technical issues. Performance Monitoring: Experience with analytics tools to track chatbot performance and user interactions. Security & Compliance: Understanding of security best practices and compliance requirements for AI solutions. Stakeholder Management: Ability to collaborate with cross-functional teams, including developers, business analysts, and IT architects. Nice to Have Experience with Natural Language Processing (NLP) and Machine Learning (ML) models. Knowledge of automation and RPA (Robotic Process Automation) . Familiarity with Agile/Scrum methodologies. Scripting or coding experience (Python, JavaScript, etc.). What We Offer A dynamic and innovative work environment. Flexible hybrid working model (2 days on-site, 3 days remote). The opportunity to work with cutting-edge AI and chatbot technologies. Competitive compensation based on experience.
Job Title: AI Chatbot Business/Functional Analyst Location: Mechelen, Belgium (Hybrid: 2 days on-site, 3 days remote) Duration: 6 months Languages: English & Dutch Job Description We are looking for a highly skilled and analytical AI Chatbot Business/Functional Analyst to join our team in Mechelen, Belgium. This is a hybrid role requiring a combination of on-site collaboration (2 days per week) and remote work (3 days per week). The successful candidate will play a key role in designing, analysing, and optimising AI-powered chatbot solutions to enhance customer experience and business efficiency. Key Responsibilities Act as the bridge between business stakeholders, developers, and AI teams to gather, analyse, and document requirements for chatbot solutions. Define functional and non-functional requirements for AI chatbots, ensuring alignment with business objectives and user needs. Work closely with UX/UI designers to create conversational flows that improve user experience. Analyse chatbot performance and user interactions to identify areas for improvement and optimisation. Collaborate with IT teams to ensure seamless integration of chatbot solutions with existing systems. Conduct functional testing and validation of chatbot implementations, ensuring they meet defined business requirements. Provide training and documentation for internal teams and stakeholders to maximise chatbot utilisation. Stay up to date with industry trends, AI developments, and best practices in chatbot design and implementation. Required Skills & Qualifications Language skills: Proficiency in English and Dutch (both written and spoken). Experience: Experience as a Business Analyst, Functional Analyst, or related role, preferably in AI/chatbot projects. Technical Knowledge: Familiarity with AI, NLP (Natural Language Processing), and chatbot platforms such as Microsoft Bot Framework, Google Dialogflow, IBM Watson, or similar. Analytical Skills: Strong ability to interpret business needs and translate them into functional chatbot solutions. Stakeholder Management: Experience working with cross-functional teams, including developers, designers, and business leaders. Project Management: Ability to manage multiple priorities in a fast-paced environment. Problem-Solving: Proactive approach to identifying challenges and proposing effective solutions. Nice to Have Knowledge of automation and RPA (Robotic Process Automation). Experience with Agile/Scrum methodologies. Basic programming or Scripting skills (Python, JavaScript, etc.). Understanding of customer service processes and digital transformation. What We Offer A dynamic and innovative work environment. Flexible hybrid working model (2 days on-site, 3 days remote). The opportunity to work with cutting-edge AI and chatbot technologies. Competitive compensation based on experience.
10/03/2025
Project-based
Job Title: AI Chatbot Business/Functional Analyst Location: Mechelen, Belgium (Hybrid: 2 days on-site, 3 days remote) Duration: 6 months Languages: English & Dutch Job Description We are looking for a highly skilled and analytical AI Chatbot Business/Functional Analyst to join our team in Mechelen, Belgium. This is a hybrid role requiring a combination of on-site collaboration (2 days per week) and remote work (3 days per week). The successful candidate will play a key role in designing, analysing, and optimising AI-powered chatbot solutions to enhance customer experience and business efficiency. Key Responsibilities Act as the bridge between business stakeholders, developers, and AI teams to gather, analyse, and document requirements for chatbot solutions. Define functional and non-functional requirements for AI chatbots, ensuring alignment with business objectives and user needs. Work closely with UX/UI designers to create conversational flows that improve user experience. Analyse chatbot performance and user interactions to identify areas for improvement and optimisation. Collaborate with IT teams to ensure seamless integration of chatbot solutions with existing systems. Conduct functional testing and validation of chatbot implementations, ensuring they meet defined business requirements. Provide training and documentation for internal teams and stakeholders to maximise chatbot utilisation. Stay up to date with industry trends, AI developments, and best practices in chatbot design and implementation. Required Skills & Qualifications Language skills: Proficiency in English and Dutch (both written and spoken). Experience: Experience as a Business Analyst, Functional Analyst, or related role, preferably in AI/chatbot projects. Technical Knowledge: Familiarity with AI, NLP (Natural Language Processing), and chatbot platforms such as Microsoft Bot Framework, Google Dialogflow, IBM Watson, or similar. Analytical Skills: Strong ability to interpret business needs and translate them into functional chatbot solutions. Stakeholder Management: Experience working with cross-functional teams, including developers, designers, and business leaders. Project Management: Ability to manage multiple priorities in a fast-paced environment. Problem-Solving: Proactive approach to identifying challenges and proposing effective solutions. Nice to Have Knowledge of automation and RPA (Robotic Process Automation). Experience with Agile/Scrum methodologies. Basic programming or Scripting skills (Python, JavaScript, etc.). Understanding of customer service processes and digital transformation. What We Offer A dynamic and innovative work environment. Flexible hybrid working model (2 days on-site, 3 days remote). The opportunity to work with cutting-edge AI and chatbot technologies. Competitive compensation based on experience.
