Syntax Consultancy

Application Support Analyst Shipley (Yorkshire) Permanent (Full Time) £30,000 - £35,000 (DOE) Application Support Analyst needed for an established and growing IT business based in Shipley (West Yorkshire). Providing 2nd line technical support for bespoke in-house SaaS software solutions. Start during Summer 2024. Key skills, experience + tasks will include: Providing 2nd line application support for specialist SaaS software products. Supporting customer product installations, data imports, data migrations. Liaising between customers + internal software development team for escalated product issues, bug fixes + products enhancements. Writing SQL queries, SQL scripts and creating SQL Server statements. Support/administration of hosted environments + providing 1st line support cover where required. Learning complex bespoke software applications, software ticketing systems and CRM software. Technical Environment: Windows Server, SQL queries, SQL Scripting, VMware, ESX, Virtualisation, SaaS, CRM software, Backups, Firewalls, Networking.