Technical Account Manager Remote-Working (with monthly trips to Southampton + International Travel) £40,000 to £45,000 per year The Opportunity: Our client is a US systems business looking for a Technical Account Manager to support long term contracts where their technology is deployed in the UK, Ireland and the Netherlands. You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support and resolve client concerns. This role would suit a client facing technical professional looking to move more in to a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS and Electronics. Skills and Experience: Experience in managing and building relationships with internal and external stakeholders Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors Full drivers licence and access to own vehicle Role and Responsibilities: Communicate with client including local authorities, emergency services and government bodies to provide support and training on company software Manage any conflict through active listening, identifying the cause and finding mutually agreeable solutions Address pain points and escalations by collaborating with internal delivery teams. Undertake financial reporting and invoicing Providing regular progress reports to internal and external stakeholders Identify new opportunities for growth with existing or new clients Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?
21/02/2025
Full time
Technical Account Manager Remote-Working (with monthly trips to Southampton + International Travel) £40,000 to £45,000 per year The Opportunity: Our client is a US systems business looking for a Technical Account Manager to support long term contracts where their technology is deployed in the UK, Ireland and the Netherlands. You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support and resolve client concerns. This role would suit a client facing technical professional looking to move more in to a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS and Electronics. Skills and Experience: Experience in managing and building relationships with internal and external stakeholders Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors Full drivers licence and access to own vehicle Role and Responsibilities: Communicate with client including local authorities, emergency services and government bodies to provide support and training on company software Manage any conflict through active listening, identifying the cause and finding mutually agreeable solutions Address pain points and escalations by collaborating with internal delivery teams. Undertake financial reporting and invoicing Providing regular progress reports to internal and external stakeholders Identify new opportunities for growth with existing or new clients Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?
Embedded Software Engineer (Secure Payment Solutions) The Opportunity: Are you an Embedded Software Engineer with a passion for cutting-edge technology and secure payment solutions? This is a great chance to join an innovative team that are aiming to revolutionise the payments industry with next-generation Embedded systems using AI and Crypto Payments. Skills and Experience: 3+ years in Embedded software development, focusing on security Strong C/C++ skills and experience with RTOS/Linux/Android Real Time electronic payments (EMV/EMVco) Understanding of cryptographic principles and secure coding practices Experience with global payment standards and hardware security modules (HSM) Experience in crypto currency transactions would be highly desirable Please call Edward Laing here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions for the financial services sector through innovation and transformational technology
17/02/2025
Full time
Embedded Software Engineer (Secure Payment Solutions) The Opportunity: Are you an Embedded Software Engineer with a passion for cutting-edge technology and secure payment solutions? This is a great chance to join an innovative team that are aiming to revolutionise the payments industry with next-generation Embedded systems using AI and Crypto Payments. Skills and Experience: 3+ years in Embedded software development, focusing on security Strong C/C++ skills and experience with RTOS/Linux/Android Real Time electronic payments (EMV/EMVco) Understanding of cryptographic principles and secure coding practices Experience with global payment standards and hardware security modules (HSM) Experience in crypto currency transactions would be highly desirable Please call Edward Laing here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions for the financial services sector through innovation and transformational technology
