ISR Recruitment Ltd

IT Systems Technician Redhill, Surrey Candidates must be eligible for SC Clearance c£35,000 per year 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for an IT Systems Technician on a permanent basis to be based out of their HQ in Surrey. In this role you will be reporting to the Service Management Lead and your prime responsibility will include being an expert on my client's customer Servers and systems. You will need to provide technical support for IT equipment for customer systems, internal corporate and global remote sites. Finally you will work as part of the Service Management team delivering a quality 24/7 service to MSP customers on a variety of hardware and software products. Including promoting and explaining my client's services/products to customers. Skills and Experience: HND/Degree or equivalent in Computing or related discipline OR at least 2 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including troubleshooting, patching, etc. A sound technical knowledge of Windows Server 2019/2022 administration skills. A good understanding of IT Security (anti-virus, hard drive encryption, authentication, etc.). Previous experience covering 1st/2nd line support roles and working in an MSP environment. A sound technical knowledge of any of the following: Endpoint Central, Veeam and PRTG. A sound technical knowledge of Virtual Environments (VMware). Experience of administering and supporting Mitel phone systems. Ensuring the smooth running and patching of the desktop environment. Please contact John Noonan here at ISR Recruitment to learn more about our exciting client based in Redhill, Surrey and their ongoing growth plans

Technical Support Engineer (NOC) Redhill, Surrey Candidates must be eligible for SC Clearance c£32,000 per year + £3.5K (Shift-Allowance) 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis, so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability and willingness to continuously learn and support new systems and services. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work. Excellent customer service skills and ability to interact with customers both on the phone and in meetings. Customer Service/Network Operations experience. Technical Engineering experience. Previous experience working with the MOD is desirable. Inmarsat and/or VSAT operational, service or technical experience. In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable. Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable. Please contact John Noonan here at ISR to learn more about our exciting client based in Redhill, Surrey and their ongoing growth plans

Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c£32,000 per year + £3.5K (Shift-Allowance) 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability and willingness to continuously learn and support new systems and services. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work. Excellent customer service skills and ability to interact with customers both on the phone and in meetings. Customer Service/Network Operations experience. Technical Engineering experience. Previous experience working with the MOD is desirable. Inmarsat and/or VSAT operational, service or technical experience. In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable. Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable. Please contact John Noonan here at ISR to learn more about our exciting client based in Redruth, Cornwall and their ongoing growth plans

The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP Engineer seeking their next challenge at a leading, regional MSP. You'll gain exposure to a diverse range of technologies, clients and security-focused environments; whilst developing your skills in a role that combines technical expertise, problem-solving and client engagement. Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) VMWare/Hyper-V knowledge Working within an ITIL environment., preferably holding a current qualification Technical qualifications such as CompTIA+, Network + would be advantageous Experience of Agile methodologies would an advantage Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) Please contact John Noonan here at ISR to learn more about our exciting, industry-leading client based in the Devon area and their ongoing growth plans