Hays Specialist Recruitment

Your new company Private sector organisation based in Glasgow, this company are true innovators and have leveraged technology to become one of the main players in their field. They continue to invest in the latest technology and are looking for a Solution Architect to help them implement Dynamics Business Central. Your new role As a Solution Architect, you will be responsible for designing and implementing innovative solutions that leverage Microsoft Dynamics 365 Business Central to meet business needs. You will collaborate closely with stakeholders to gather requirements, analyse existing systems, and create architectural designs that ensure scalability and efficiency. Your expertise in Dynamics Business Central will enable you to guide development teams in best practices, integration strategies, and customisation options. Additionally, you will oversee the deployment of solutions, ensuring they align with industry standards and client expectations, while also providing ongoing support and optimisation recommendations. Your role will be pivotal in driving digital transformation and enhancing operational efficiency. What you'll need to succeed The ideal candidate will have experience of the following: Expertise in Microsoft Dynamics 365 Business Central, including implementation and customisation. Strong understanding of business processes and how they integrate with technology solutions. Proficiency in system architecture design and integration strategies. Experience with data modelling and database management. Knowledge of cloud technologies and deployment strategies, particularly in Azure. Familiarity with Agile methodologies and project management practices. Excellent communication and stakeholder management skills. Certification in TOGAF is highly desirable. Ability to analyse and optimise existing systems for improved performance. Strong problem-solving skills and a strategic mindset. What you'll get in return £50,000-£65,000 per annum Hybrid working Range of benefits Excellent industry experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company Well known public sector organisation in Glasgow. They have one of the largest user bases in the country and as such IT is essential to carrying our their service. They are looking to expand their team to help keep up with the ever-changing demands within their sector, to ensure they provide the best possible experience. Your new role As a .NET Developer, you will play a crucial role in designing, developing, and maintaining high-quality software solutions that meet our clients' needs. You will work with technologies such as ASP.NET, C#, and SQL Server to build robust web applications and services. Your responsibilities will include collaborating with cross-functional teams to gather requirements, implementing best practices in coding and testing, and ensuring the performance and scalability of applications. Additionally, you will have the opportunity to work with modern frameworks like .NET Core and Entity Framework, as well as cloud services such as Azure, to enhance our development processes and deliver innovative solutions. What you'll need to succeed The ideal candidate will have experience of the following: Proficient in object-oriented programming and .NET framework. Experience in building web applications using ASP.NET MVC or ASP.NET Core. Familiarity with ORM for database interactions. Knowledge of Entity Framework Understanding of RESTful APIs and SOAP services. Front End technologies for building user interfaces. Experience with Git or similar version control systems. Familiarity with Azure for deploying applications. Knowledge of testing frameworks like NUnit or MSTest. What you'll get in return £39,000 - £46,000 Per Annum Hybrid Working Flexible Working opportunities Fantastic public sector pension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

£24.18 per hour, via umbrella 12 months, possible TtP following Camberley, Onsite Job Description: We are seeking a skilled Break Fix Server Engineer to join our team. The successful candidate will be responsible for: Working on HP, Dell, and IBM Servers. Server provisioning, racking, stacking, and configuring Servers. Supporting Trainee Data Centre Engineers as needed. Troubleshooting hardware faults and arranging replacements. Installing and decommissioning redundant equipment. Providing expert hardware support. Proactively updating customers and resolving service issues. Collaborating with the support team to ensure high-quality technical support and customer service. Liaising with onsite support engineers and other sites. Managing all incoming calls and emails to the data centre support function. Reporting and escalating customer problems to third-party suppliers. Responding to customers within agreed SLAs. Following escalation processes and monitoring tickets to resolution. Candidate Requirements: Experience in data centres, including break fixing. Experience with HP and Dell Servers. Physically able to lift Servers on/off racks without assistance. Valid driving licence and own car (public transport not suitable for shift times). Ability to work shifts, including weekends and evenings. Shift Details Working on a shift rota: Early - 07:00-14:30, Late - 14:30-22:00, Weeknight - 22:00-07:00, Weekend day - 07:00-19:00, Weekend night - 19:00-07:00 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Following a significant digital transformation, we are seeking to recruit two IT Systems Support Analysts/User Support Analysts to join our growing team initially on a 12 month fixed term contract. In an organisation that sees every day as an opportunity to make a difference to peoples' lives, these roles will be pivotal to ensuring our key systems support this. As one of a small team of IT Systems Support Analysts you will be responsible for:- Working collaboratively across all our services to provide exceptional delivery of our IT Roadmap. IT access in the company, including setting up of new users Supporting the implementation of our IT Systems Providing system support including management of users and reporting issues User training for systems and basic IT Skills Maintaining training manuals Monitoring the use of systems to ensure they are being used effectively and provide support where necessary UAT of upgrades and fixes Working closely with the Personalised Technology Co-ordinator for rolling out Assistive Technology If you possess a combination of some of the following skills, then LETS TALK! Previous experience providing 1st/2nd line IT Support Experience supporting IT systems and applications Office 365 support and user management Sharepoint Excellent communication skills, both verbal and written What you'll get in return In return, you will be rewarded with ongoing training and development in a hybrid environment based in the office 3 days a week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company I am currently recruiting for a Network Support Analyst to join my public sector client on a permanent basis to be part of the team supporting the design and implementation of the ICT Network Infrastructure including Security and extensive Wi-Fi estate. The role requires 4 days a week on site and involves travelling to various offices. Costs of travelling to offices outside the base will be paid back in mileage. Your new role You will be responsible for taking a senior role within a team of Network Support Analysts and technicians and for utilising all available resources to ensure fulfilment of the service level agreements. Additionally, you will be undertaking the technical tasks required in providing a comprehensive Network, Security (Firewalls) and Wi-Fi based hardware/software support. As a senior member of staff, you will also play a huge part in maintaining the professional image of ICT services. Interaction with staff at all levels will be of the utmost importance. What you'll need to succeed -Advanced Security knowledge with a proven track record of supporting Enterprise Data Centre Firewall infrastructure -Infrastructure design with specialist knowledge of Routing, Switching and Security & Cisco ASA Firewalls with Fire Power -Understanding all related areas of IT and communications such as TCP/IP, HCP/IPAM, DNS, Proxy Servers, web browsers, databases and external gateways. -Technical knowledge of VOIP -Cisco/Aerohive Wi-Fi -Windows OS/Cisco IOS, Cisco Prime, Cisco DNA, Cisco ISE, Cisco SDA Desirable; -CCNA (R&S), CCNA (WiFUND), CCNA (Security), CWTS/CWNA/CWNP, ACWA/AWCWP, ITIL V3 Foundation What you'll get in return -Annual salary review with a predictable pay progression scale depending on performance -35 days annual leave including bank holidays, rising to 37 after 5 years, and 41 after 10 years -The option to buy or sell holiday -Generous NHS Pension - 20% employer contribution -Access to a range of lease cars through a salary sacrifice scheme -Hundreds of discounts available at a range of outlets What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

We are seeking a dedicated IT Support Engineer to join our team. This role involves providing comprehensive IT support and customer service. Job Title : IT Support Engineer Location: Worcester, WR5 1DD Start Date: 2nd January 2025 End Date : 30th June 2025 Day Rate : £145 Key responsibilities include: Experience with Windows 10 and 11 is essential. Staffing the Tech Bar from 07:45 to 17:00, with flexibility to work on a rota covering early and late shifts. Assisting with IT-related queries and general basic enquiries. Helping users log into and manage tickets within Service Now. Performing hardware diagnostics and managing warranty issues. Rebuilding devices and ensuring compliance with the latest Windows updates. Installing and troubleshooting software, including Office 365. Basic use of Active Directory, SCCM, and Nexthink. Managing email administration tasks. Troubleshooting and fixing MFA issues. Educating users on logins, mail, MS Teams, Outlook, Cisco VPN, and Citrix. Managing spare and loan stock. Liaising with internal teams for application support and password resets. Providing basic mobile phone support. Conducting regular visits to key departments to check for IT issues and perform quick fixes. Managing digital dictation tasks, including creating user accounts and configuring dictation devices. Additional Comments: Full on-site training will be provided. The start date is fixed at 2nd January 2025. Candidate Requirements: We are looking for candidates who are approachable, possess excellent customer service skills, and can work under pressure. The role involves visiting various departments, which can be challenging. Candidates must be comfortable with this aspect of the job. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company I am currently recruiting for a Senior Network Support Analyst to join my public sector client on a permanent basis to be part of the team supporting the design and implementation of the ICT Network Infrastructure including Security and extensive Wi-Fi estate. The role requires 4 days a week on site and involves travelling to various offices. Costs of travelling to offices outside the base will be paid back in mileage. Your new role You will be part of the Networks Team, reporting to the Network Services Team Leader. Responsible for taking a senior role within a team of Network Support Analysts and technicians, the post holder will utilise all available resources to ensure fulfilment of the terms and conditions of the service level agreements for ICT Network Services between ICT Services and its customers. What you'll need to succeed * Advanced Security knowledge with a proven track record of supporting Enterprise Data Centre Firewall infrastructure.* Advanced infrastructure design with specialist knowledge of Routing, Switching and Security & Cisco ASA Firewalls with Firepower. * Thorough understanding of all related areas of IT and communications such as TCP/IP, DHCP/IPAM, DNS, Proxy Servers, web browsers, databases and external gateways. * Advanced Technical understanding of network topology and design. * Advanced Technical knowledge of data network support. * Advanced Technical knowledge of VOIP systems. * Advanced Technical knowledge of data networking and associated infrastructure support systems for large corporate environments. * An understanding of ITIL and its application across the service life cycle. What you'll get in return Annual salary review with a predictable pay progression scale depending on performance 35 days of annual leave, including bank holidays, rising to 37 after 5 years, and 41 after 10 years. The option to buy or sell holiday Generous Pension - 20% employer contribution Access to a range of lease cars through a salary sacrifice scheme Hundreds of discounts are available at a range of outlets What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company Hays are supporting an IT managed service provider in North Bristol to recruit an IT Support Engineer on a permanent basis. The role is paying £25,000 - £30,000 depending on experience and offers hybrid working typically two days from home per week. Your new role Within the role, you will provide technical support to various clients and be the first point of contact across desktop support and Microsoft application & software support. You'll provide support via the phone, email, service desk and deskside. You'll troubleshoot and resolve hardware, software and network issues and escalate complex issues to 2nd/3rd line support. The role offers lots of progression and development opportunity. What you'll need to succeed To be considered, you'll need to have worked in a similar IT support/service desk role, ideally in a managed service provider, although this isn't essential. You'll need good knowledge of the M365 stack and exposure to hands-on hardware/desktop support. Basic networking would also be a bonus. You'll need to be an excellent communicator and be able to work in a fast-paced environment. What you'll get in return In return, you'll work for an excellent MSP that offers clear progression and development. The role offers a competitive salary up to £30,000 + good benefits. You'll also be able to work in a hybrid pattern. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company Hays are supporting a public sector organisation to recruit a permanent Cloud Engineer. The role offers flexible working arrangements and the office is based in North Bristol. The salary on offer is between £50,000 - £55,000pa. The team will be happy to look at mid-level engineers wanting to progress in their career and upskill. Your new rol e & what you'll need to succeed In the role you'll work in the Agile team to support Azure Cloud Automation processes. You will build and maintain the cloud infrastructure to support CI/CD of IT services across the organisation. You'll promote best practice in terms of DevOps principals and support the organisation in a pivotal role in their IT service modernisation programme. To be considered for the role you'll need good working knowledge of Azure, Automation and DevOps. Experience with on premise/hybrid infrastructure would be beneficial. High level understanding of CI/CD pipelines and automation is essential. You'll also need to have experience working in agile environments and have good stakeholder management skills. What you'll get in return In return you'll work for an excellent public sector organisation that offer career progression, development and a lot of opportunity to upskill. You'll have the option to work flexibly in line with your preferred WFH/Hybrid arrangements, but will need to be in a commutable distance from Bristol. You'll receive a salary up to £55,000pa but also receive a industry leading pension, and competitive holiday allowance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Business Systems Trainer Your new company You will be joining aleading Scottish professional services organisation. Having been established for more than 100years, they have built a reputation around high levels of service to theircustomers. They currently employover 400 staff across a network of offices that includes Edinburgh, Glasgow,Dundee and Aberdeen. They have an exciting opportunity for an experienced Systems Trainer to join their L&Dteam and help deliver a variety of courses and content across the business. Your new role As a Business Systems Trainer, your primary responsibility will be to design and deliver effective learning solutions to colleagues throughout the firm. You will ensure that staff are well-versed in core systems such as CRM, CMS and Microsoft O365 by providing training both in person and online. This role involves travelling to different offices to conduct training sessions, onboarding new employees, and keeping current staff informed about system updates and best practices. What you'll need to succeed You should have a proven track record in identifying training needs and delivering engaging training programs for various systems and processes. Excellent presentation and delivery skills are essential, along with the ability to adapt training content to suit different audiences. You should be comfortable presenting to diverse groups across multiple mediums and have strong technical experience with Office 365 applications. Experience with eLearning platforms and creating eLearning modules is desirable but not essential. Your collaborative approach will be key in working with internal stakeholders to tailor training programs and stay informed about system updates and technological advancements. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities . Incident management . Daily System Checks . Comply with all company policies and procedures, including but not limited to: . IT Usage Policy General Skills . Understanding of IT operational support frameworks. . Provide a service of excellence . Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business . Capture and record all information and data as directed by the IT Management System . Carry out qualitative checks on all relevant IT systems . Carry out general administrative tasks . Communication of potential/current issues with all team members . Management of workload demands within tight deadlines . Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. . Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Customer Success Specialist - Dutch Speaking Location - Reading Hybrid Working - 1/2 days a week on site Contract Length - 12 months Your new company This organisation is a multinational telecoms business based in the Thames Valley. You will be joining a global customer success team supporting an ongoing expansion into the Benelux region. Your new role As a Customer Success Specialist, you will contribute to growing the book of business by effectively utilising resources and tools as well as supporting internal teams. Key activities include, but are not limited to, maintaining a healthy book of business through digital and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with Back Office tasks and activities. Deal with incoming customer enquiries related to contractual, product and other matters as well as escalations. Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities. Assist customers and local teams with billing queries and related activities. Assist customers and local teams with contractual amendments and related activities. Actively look for growth, referral, and expansion sales opportunities. Actively cooperate with related stakeholders and teams across the globe. What you'll need to succeed You should have knowledge and/or experience in Customer Success and or Account Manager roles - SaaS experience is a must with a clear understanding of what drives customer retention and growth. Fluent written and verbal communication in English and Dutch is required (mandatory); Previous experience working in an Account Management and growth focused Customer Success role. An experience and/or excellent understanding of dealing with billing and contractual matters in a B2B environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

A large public sector organisation, based in Bournemouth, are looking to recruit an IT Desktop Support Team Lead to help oversee the junior members in the IT team. This is a permanent role, fully on-site based in Bournemouth. Your new role As the IT Desktop Support Team Lead, you will be ensuring that the IT support functions professionally and provides quality service that meets the needs of the organisation. Daily responsibilities would include supporting the overall infrastructure, being the acting lead to the 7 junior members in the team to support existing hardware and software. Overall, the IT Desktop Support Team Lead position requires an individual with a friendly personality and ability to communicate effectively across teams would be an asset. What you'll need to succeed Support undeployed applications Building PC's Packaging applications Microsoft System Centre Configuration Manager IT Service Desk experience Ability to work in a fast-paced environment Strong communication and interpersonal skills Resilience Ability to prioritise and manage Develop, implement, monitor and maintain standards, processes and procedures What you'll get in return Salary up to £36,000 Development opportunities with salary increases Access to Discount Schemes at multiple retailers Enrolment into the NEST Pension Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company This multi-academy trust has already experienced significant growth in recent months, and it is going to continue to grow from where they are now with around 15 schools, increasing to almost 40 schools over the coming years. Due to this recent growth and further expansion plans, the trust has created a central IT team and following the appointment of a Head of IT, they have approached Hays seeking an Infrastructure Manager to join the team on a permanent basis. With the trust headquarters based in Liverpool and with schools across the Merseyside region, the successful candidate would ideally be based in this geography, however the role also offers an attractive hybrid working package, therefore offering more flexibility around location. The trust has an excellent reputation with a strong focus on ensuring the relevant central services ensure the highest quality of teaching and learning, which therefore means continuous development and progression, making this an exciting role for the right candidate. Your new role The Infrastructure Manager will report to the Head of IT and will take ownership of the management, installation, maintenance and security of the IT network across all schools in the trust, including both hardware and software. This will involve the management and maintenance of the server and switch infrastructure across the entire trust, and you will be a key part in the migration of the trust over to the cloud, working closely with individual schools as they migrate over. As this is a growing trust, there will continuously be new technologies, systems being introduced, as well as exciting projects to work on and therefore an attractive place to work for an individual who is seeking continuous professional development. You will be fully supported by the Head of IT and wider leadership teams, but will have full accountability for the infrastructure and therefore, will be able to look back at the work achieved and feel a real sense of success and ownership. This role also offers hybrid working, with a requirement to only be on site when projects are being delivered, and you could therefore be based anywhere within a commutable distance from Merseyside. The role will also expand over the coming years, with future plans to recruit additional team members and management and leadership will therefore become a key part of this role. What you'll need to succeed In order to be successful in securing this position, a strong background working in infrastructure specifically in the education sector would be beneficial, however the sector specific experience isn't essential. You must, however, have excellent working knowledge of Microsoft 365, with experience of enroling devices on InTune, constructing SharePoint sites and working on Group Policy. A real passion and desire for working in the education sector is essential, as well as the desire to further progress your knowledge and take on a more leadership role in the future as the team starts to grow. What you'll get in return In return, you will become an integral part of a growing multi-academy trust where you will experience further development and career progression, fulfilling aspirations to move into a management team and be part of a successful central IT team. You will receive 30 days holiday plus bank, an excellent benefits package and a local government pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Prestigious opportunity for an IT Infrastructure Engineer with a Global highly acclaimed Retail organisation based in Blackburn. With sites across the UK and Europe, following a period of significant growth and investment, we are seeking an IT Infrastructure Engineer to join our success story. As one of our IT Infrastructure Engineers you will be responsible for:- Working with the Infrastructure Manager to ensure changes are planned and implemented in a structured and assured way. Testing of the Business Continuity and Disaster Recovery plans. Infrastructure incident management and resolution. Actioning any alerts generated by the monitoring systems in a timely manner Supporting the IT Service Desk function. Proactively seeking opportunities from across the organisation to improve the infrastructure. Documenting common practice, process flow diagrams and maintaining the knowledge base. If you possess a combination of some of the following skills, then LETS TALK! Active Directory Administration. Office 365/Exchange online Hypervisor technologies (Hyper-V, AHV or equivalent). Networking knowledge (LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, VLANs). PowerShell or any other Scripting language or automation methodology. Windows Server (). Windows (7, 10). Veeam Backup - desired but not essential. Linux/Unix administration experience - desired but not essential In return, you will be rewarded with ongoing career development and training in addition to an enviable team environment, and an extensive benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company We are seeking a skilled Cisco CUBE Specialist to join our team. The ideal candidate will have a strong background in configuring and supporting Cisco CUBE devices, particularly in high-security environments. Key Responsibilities: Assist in configuring the Cisco CUBE. Implement transcoding requirements. Harden the device for security. Support integration within our broader tech stack. Create and maintain documentation (LLD/Support guides). Support testing and troubleshooting. Skills & Experience: Minimum 3 years of experience with Cisco equipment. At least 1 year of direct experience with Cisco CUBE. Ability to work under time pressures and with ambiguity. Experience in central government and high-threat security environments. Qualifications: Cisco certification (required). Preferably DV cleared, but a minimum of SC clearance is required. Successful candidates will undergo a 30-minute technical discussion to validate their skills. Technologies & Applications: Cisco CUBE: Cisco Catalyst C8300-1N1S-4T2X Router. Cisco DNA Essentials Stack. Cisco Umbrella for DNA Essentials. Cisco DNA Centre. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company I am currently working with a local not-for-profit organisation that represents over half a million members in the healthcare industry, working with them to make a positive difference. This organisation is now looking to invest and develop their data strategy and grow the function to inform and lead overall service improvements. This role is a hybrid working opportunity, with the flexibility to work from home for up to 60% of the week. Your new role You will be responsible for: -Providing leadership to the executive team and other decision-making groups on the growth of D&A -Lead, create, deliver and report on the D&A strategy, incorporating business needs -Refine and lead a team of data professionals across the business -Lead, support and manage the D&A Department, providing clear direction, communicating agreed objectives and facilitating individual and team development -Lead all necessary changes to the D&A methodologies in a systematic and outcome-based approach -Overall responsibility for the D&A budget including management, communication and working within financial, budgetary and business planning procedures -Manage the data architecture, ensuring that appropriate guidelines are given to those responsible for designing data structures and repositories as well as data exchange protocols -Provide and present modern D&A and BI in accessible, user-intuitive formats that drive understanding, insight and customer-led decision-making across RCN -Definite the D&A Transformation Programme and prioritise the roadmap from idea to value with the Executive Team and key cross-functional stakeholders What you'll get in return -A competitive starting salary including a guaranteed pay progression of at least 3% a year until you reach the top of your scale -Hybrid working policy - 60% remote, 40% on site in the Cardiff office -Access to a multi-award-winning Health and Wellbeing programme that includes an independent Employee Assistance Programme offering free round-the-clock advice and support on a range of issues -Flexitime, home working and compressed hours are all available to support you -28 days annual leave (rising to 32 days after 2 years) -Auto-enrolled into a Group Personal Pension scheme with an employer contribution of 8% -Generous maternity, adoption and shared parental leave. -Discounts across multiple retailers What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Role Overview We are recruiting for a Service Desk Analyst to join the team in our Head Office. The Service Desk Analyst works in the operations function, providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.Hours of work between are between 7am and 7pm but currently working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30/08:30-17:00. Based in Chippenham Head Office Key Accountabilities Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution Monitor support ticket queues ensuring incidents are actioned in line with SLA's Maintain support tickets correctly and keep the client updated with progress every day Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Assist with Infrastructure tasks as and when required Maintain user security on all systems Completion of Service Requests Administration of Active Directory, End User Devices, Office 365 and Business Applications Skills & Experience The successful candidate will provide excellent customer service and quality technical support. They must be well organised, self-motivated, punctual, adaptable and flexible in their approach to work. They must also be able to prioritise a variable workload and know when to escalate a problem appropriately. They will be required to communicate effectively with pressurised users at all levels, often whilst under pressure themselves. Whilst demonstrating that they are an excellent team player. Proactive individual able to work in a fast-paced and constantly changing environment Excellent and demonstrable interpersonal and communication skills, both verbally and written Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Problem solving and diagnostic skills Team player; works with and supports the rest of the team Good knowledge of service management toolsets and best practice eg ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365 Ability to follow processes, policies, procedures and guidelines to ensure consistent quality of service Proven track record working in a Service Desk role Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Your new company: As a proud member of the NDA group, they're part of Europe's largest and most ambitious clean-up project, spanning several decades. Specialising in the treatment and disposal of nuclear waste, with a commitment to protecting people and the environment both now and for future generations. Your new role: As a Project Controls Engineer, you will join an established and growing team to provide a project controls service, to provide a comprehensive cost management service to one of Nuclear Waste Services' significant Project or Programme of works. As part of the team, you will be responsible for independently and robustly managing, measuring and reporting performance of a significant, dynamic and rapidly changing project or programme of work with a level of professional input in the execution of the role. What you'll need to succeed: Experience with Primavera P6 Experience with Earned Value Management (EVM) processes Possession of appropriate professional qualification, together with demonstrable relevant experience within a cost engineering/project controls role Strong mathematical skills Planning and organisational skills Excellent IT skills, including Microsoft Excel and experience of using Project Controls cost, and reporting software. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.