Experis IT

RPA Developer 12 months Hybrid - ad hoc travel to client site (Lancashire, Avon & Somerset, and West Midlands) Inside ir35 - Umbrella only Active SC clearance required, eligible candidates will be considered  Project Description: We are seeking an experienced RPA Developer to design and build automated processes for our client. The role involves leveraging RPA tools such as BluePrism and/or UIPath to streamline workflows and enhance operational efficiency.  Key Responsibilities: Collaborate with stakeholders to understand process requirements and develop automation solutions. Design, develop, and implement RPA processes using BluePrism and/or UIPath. Test, deploy, and maintain RPA solutions to ensure optimal functionality. Troubleshoot and resolve issues with RPA workflows as required. Document process workflows and ensure proper knowledge transfer. Required Skills: 3-5 years of experience as a Developer in RPA BluePrism/UIPath. Proven ability to design and build efficient RPA solutions. Nice-to-Have Skills: Business Analysis (BA) skills for gathering and interpreting requirements. Expertise in RPA architecture and setup. Interested candidates should submit their CV in the first instance.

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to operational users? This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the OpNET capability . They're now looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled Level 4 Service Desk, ensuring swift and effective resolution of technical issues across applications, services, OS, and devices. Acting as an SME for service desk technologies, upgrades, limitations, and best practice. Supporting and improving incident management aligned to the customer's strategy. Developing, evolving, and implementing processes, procedures, and training to maintain operational excellence. Supporting recruitment, screening, and development of team members. Owning customer service delivery , acting as the service liaison for critical incidents and business-impacting events. Maintaining robust communications and identifying improvement areas. Creating reports, performance metrics and offering insight to drive service evolution. What we're looking for: Must have extensive Incident or Major Incident Management experience. Strong experience managing technical service desks in critical environments . Recent experience of working within an IT Service Desk/Help Desk setting. In-depth understanding of ITIL practices, especially Incident, Knowledge, Problem, and Change Management . ITIL v3 or v4 certification essential. Ability to strategically assess risks and impacts in a dynamic setting. Proficiency with Remedy and strong reporting/analytical skills. Excellent communication and leadership abilities with a detail-focused mindset. Additional Requirements: Must hold active DV clearance . Previous experience working with military users or in Defence environments highly desirable.

ServiceNow Developer (ITSM/ITOM Specialist) 6 months Remote Inside IR35 - Umbrella only Job Overview: We are seeking a highly technical ServiceNow Developer with in-depth expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will design, develop, and implement solutions within the ServiceNow platform, optimizing IT processes and ensuring seamless service delivery in complex IT environments. Key Responsibilities: ServiceNow Development : Customize and configure ITSM and ITOM modules, including Incident, Change, Problem, Request Management, Discovery, Event Management, and Orchestration. Technical Expertise : Develop and maintain workflows, scripts, and integrations to support ITSM/ITOM functionalities. Collaboration : Work closely with cross-functional teams to align ServiceNow implementations with organizational goals. Troubleshooting : Identify and resolve technical issues within the ServiceNow platform and related integrations. Documentation : Create technical documentation and user guides for configurations, workflows, and processes. Platform Maintenance : Stay updated with ServiceNow upgrades, patches, and new features to maintain system reliability and performance. Required Skills: Extensive experience (3-5+ years) in ServiceNow development, including ITSM and ITOM modules. Advanced knowledge of ITSM processes (Incident, Problem, Change Management, etc.) and ITOM capabilities (Discovery, Event Management, Orchestration). Strong understanding of integration technologies (REST APIs, SOAP, JSON) and system architecture. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.

Our client, is currently seeking a French speaking Client Manager to act as the liaison between them and two nuclear suppliers. This is a predominantly remote role with occasional travel to Bristol and London. Role purpose The Nuclear Client Manager will be responsible for overall operational delivery control including, scope allocation and resource agreement with delivery teams, regular reporting including Board minutes/actions, KPIs, budget and spend control, quality of services, effective communication with the client and the ITPIA supply chain, plus any other duties deemed reasonable as agreed during execution of the role. Key Responsibilities:- Manage successful customer relationships by building relationships, customer data, core processes and standards for customer interactions; Expertly balance their needs with meeting necessary procedures and regulations. Maintain existing and newly acquired business with superior service; Facilitate customer's technical queries and help build a knowledge database; Understand customer's businesses; Help prepare customer surveys and resolve disputes Manage contractual instructions to suppliers; ensure clear work scope definition; clear and relevant hourly effort budget and balanced plan Support budget preparation for the company, extracting data from the project budgets and historical files to meet company goal of equitable split between suppliers Produce the reports and deliverables within the agreed broad parameters in an appropriate format and take responsibility to review other employee's work as appropriate. Responsible for progressing Board meeting actions. Pursue Continuing Professional Development and maintain a high degree of discipline knowledge and awareness. Assess, recommend and endorse the scope, cost, time, resources and value of the work to be undertaken for an internal/external client, meeting contractual and project requirements. Discuss/present the deliverable with the internal/external client up to senior level and be able to suggest alternative solutions where appropriate. Implement improvements in service delivery and help build the business based on internal/external client feedback. Coach, mentor and technically develop other employees, as appropriate and disseminate information to achieve effective knowledge transfer and application. Ensure that activities are allocated and delivered in line with internal procedures, accreditation schemes, legislation and industry standards. Overview of work allocated to ensure it is in accordance with management system requirements, cost structures and budgetary/contractual requirements. Requirements Able to comunicate verbally and written in French. Shall possess a relevant Bachelor's degree from a recognised university or equivalent. Likely to be Chartered Engineer, Professional Engineer or equivalent. Customer focused with the ability to build sustainable, operational and commercial relationships and alliances Detail-oriented and organised individual with excellent time-management skills Self-motivated and goal-oriented mindset Experience in Quality Management, Inspection or engineering supply chains or related fields Able to communicate and influence effectively at all levels both inside the business and with clients. (Proficient in English both written and verbal). Experienced in formulating and implementing business plans and strategies to meet operational objectives Knowledge of spoken or written French would be an advantage If this role aligns with your experience and aspirations, we encourage you to apply. Please send your CV directly to

FINAL CALL! Performance Analyst Required ASAP! Performance Analyst - Google Analytics - Google TAG Manager - Looker Studio UK, West Midlands HQ/UK Wide - Work From Home Option Available! Salary: £55,000pa + An Excellent Benefits Package - Work From Home + Training, Upskilling & Personal Development Speed Brief - Configure and monitor Google Analytics, Google TAG Manager and Looker studio and other analytical tools to monitor the service and user activity data to generate actionable insights. Work closely with the Project Team and client to ensure delivery is in alignment with project goals. Ability to develop a performance measurement framework for the performance of a service. This client are a key Microsoft Player and a Specialist of the Cloud Ideal experiencing fantastic global growth, whilst their competitors have weakened. Client have a new age culture "open & trustworthy" and seek someone with an engaging persona with client facing confidence who are wishing to progress their career utilising innovative, leading-edge technology. To secure this role you will require detailed understanding of improving performance service in line with government regulations, standards, and best practices, ideally within the Public Sector (Government, Education, Local Councils, MoJ, MoD, public Transport and the Non-Profit Org arena. The successful candidate will work with the Service Owner to ensure the service meets performance requirements set out in the Service Standard, collect and present KPI data and analysis, and to make recommendations for areas of improvement to the service based on qualitative and quantitative evidence. Preferably having Consultancy Background, you will be used to working closely with your peers and cementing relationships long term with openness and knowledge sharing. Required Role Experience: Configure and monitor Google Analytics, Google Tag Manager and Looker Studio to monitor service and user activity Collect and analyse user activity data to generate actionable insights. Ability to develop a performance measurement framework for the performance of a service. Work closely with the Project Team and client to ensure delivery is in alignment with project goals. Collect and present key performance data and analysis to the project team and senior stakeholders Identify areas of underperformance and recommend strategic optimizations. Create Data dashboard, Data visualizations for stakeholders to understand performance trends Have a consultative DNA in order to make informed decisions with stakeholders Keep up to date with industry best practices, Government Service Manual & new features in Google Tag Manager and related tools Lead performance analysis at Beta and Live assessments You will have a questioning mind to Ensure successful project delivery We are seeking a skilled and detail-oriented Lead Performance Analyst with a strong background in the Government Service Manual and expertise in Google Tag Manager to join our team. Highly Desirable Requirements: Able to demonstrate strong communicate skills with all stakeholders Able to cultivate and maintain relationships with all stakeholders Can skilfully influence decisions Political Awareness An analytical thinker with attention to detail Can demonstrate emotional intelligence when navigating difficult challenges Self-starter, able to progress without direction (although support will always be there if needed) Must be a team player Public Sector (Government, Education, Local Councils, MoJ, MoD and Transport, Non-Profit Org experience. Security and DBS Vetting will be necessary on presentation of a Job Offer Call Experis IT today for more information!

Principal Dynamics Consultant (F/O) Hybrid Working, D365 Solution Architect, Techncial Consultant, F/O, Portals, Power Platform, Integration, Azure, Azure Integration , Dynamics, Digital Platforms . My leading professional services client is looking for a D365 Principal Consutant/Solution Architect who has a really strong experience of Finance and Operations (F/O). It is a hybrid role as you will work closely with the development team but also work closely with the Head of Business Systems to scope and estimate the solution and review impact assessments - so you are bringing together the technical functionality to code level. Strong knowledge of the Microsoft stack (DevOps - Essential, D365, F&O - Essential, Azure Integration Services - Desired, Power Platform Desired) with 10 years of technical and functional experience to a lesser extent in the Dynamics ecosystem. Strong understanding of Microsoft Dynamics 365 platform, including core functionalities, development tools (X , C#, Visual Studio, SQL Server Management Studio, etc.), and integration capabilities into Solution Designs , wireframes, data flows, mock-ups to clearly communicate solutions to the delivery team and stakeholders. This role is as much about the Functional requirements as the technical specifications . Exposure to C/E at Integration level is also of interest. A true Dynamics Subject Matter Expert, can be based in London or East Midlands.

Job Title: SAP PSCD Functional Consultant Location: Hybrid - 2-3 days onsite in Worthing Duration: 6 months Rate: £529 per day - Umbrella only Job description: Our SAP team supports and implements SAP Tax and Revenue Management solutions, which is the largest implementation of its kind globally. We are a dynamic and fast-moving business unit, with an expectation of further growth over the coming years to ensure that we can continue to deliver high quality SAP solutions. The focus of your role: A senior SAP PSCD management consultant responsible for delivering enhancements and project work relating to the TRM solution. This is a challenging and multi-faceted role that requires the most current functional knowledge of the SAP TRM (Tax and Revenue Management) and PSCD (FI-CA) solutions as well as excellent client facing skills. Either leading, or as part of, a team of functional consultants you will work with the client to refine their requirements and design an appropriate solution, using the SAP solution. You will then take this design through the build phase, supporting developers and testers, and then implement it into the live system. What you'll do: Working as part of the SAP Delivery Centre leading a team to coordinate and deliver end to end solutions for new and existing projects (impacts, blueprints, functional specifications, build, etc.) Attend and lead workshops with the client to understand requirements and articulate the solution Write design documentation, such as blueprints and functional specifications Configure the SAP solution to meet the client requirements Support developers during the build phase and completing initial testing of the solution Support testers to ensure that they understand the solution and it is tested appropriately Ensuring that the solution is successfully delivered to the live system and an appropriate handover to live services is completed Knowledge of SAP Tax and Revenue Management is a plus What you'll bring: SAP Public Sector Collections and Disbursement (PSCD) (else other industry specific FI-CA experience such as Utilities, Telecoms, Insurance or SAP BRIM/Hybris Billing) SAP TRM (Tax and Revenue Management) At least 1 full project life cycle (FI-CA) and proven system support experience Experience supporting/implementing SAP solutions within the Public Sector Excellent consulting and customer facing skills Knowledge of UK statutory financial accounting and reporting requirements, management accounting techniques and integration touch points to other SAP modules. Accountancy qualifications a distinct advantage. Problem and incident resolution, Testing, Documentation standards/methodology, Interpersonal skills

Functional Application Support (FAS) Engineer Join our client in supporting mission-critical military systems within a secure, high-impact environment. This is a fantastic opportunity for an experienced 3rd Line Engineer with strong Functional Application Support (FAS) experience to work on secure systems and drive incident resolution. Role Overview Support and manage incident resolution on live, secure military systems, with escalation support from remote Level 1/2 resources. Work closely with other Embedded engineers to troubleshoot and resolve issues across a range of functional applications used in military operations. Ensure technical fixes are delivered efficiently and in line with policies and procedures within a secure operational environment . Provide technical input to ongoing improvements and act as a subject matter expert in FAS applications. Key Responsibilities Ownership of incident management and resolution for FAS-related incidents. Collaborate with stakeholders and Level 1/2 support teams to ensure effective issue triage and escalation handling. Review and support installation and integration of software packages . Maintain and enforce system configurations , including OS-level Firewall settings and security policies. Work as part of a tight-knit engineering team Embedded in a Military operational environment . Essential Skills & Experience Demonstrable experience supporting FAS Applications , such as: NIRIS ICC JChat LOGFAS JOCWatch TOPFAS Hands-on experience reviewing documentation for software installation and integration . Operating System experience in: Windows Server 2012/2016 , Windows 10 VMware , Solaris , Hyper-V RedHat/Oracle Linux , PKI , SQL , PostgreSQL Strong Scripting knowledge, particularly with PowerShell . If you're passionate about technology, thrive in a secure environment, and want to make a tangible difference in operational support, this role is for you.