We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
Network Engineer 12-month contract Inside IR35 Hybrid working We are assisting a prominent consultancy in search of Network Engineers required for supporting, maintaining, and developing new features for various networking services within the AWS cloud environment. Key focus on: IP Address Allocation (IPAM) DNS Resolution Domain Name Delegation NTP Service (Cloud only) Core Networking Experience required: Manage our cloud-based Network focused service offerings, ensuring they continue to run and performing preventive maintenance as required. Develop required new features as defined by CCOE Product Manager Strong Proficiency in AWS networking services and architecture, including Cloud WAN, Transit Gateways, Direct Connect, and Route 53 Strong knowledge of IP Addressing, subnetting, and routing. Expertise in DNS configuration and management. Experience in domain name delegation and administration. Proficiency in core networking concepts, including VPC design and security. Implement and maintain the resources used to operate the services via Infrastructure as Code (IAC) using Terraform, deployed via GitHub and GitHub Actions. The resources are largely off the shelf AWS services (EC2, Lambda, EventBridge, security hub) with some customisation based around lambdas written in python. Work with version control systems (eg, GitHub) to manage and track changes to infrastructure code. For more information, please apply below.
25/04/2024
Full time
Network Engineer 12-month contract Inside IR35 Hybrid working We are assisting a prominent consultancy in search of Network Engineers required for supporting, maintaining, and developing new features for various networking services within the AWS cloud environment. Key focus on: IP Address Allocation (IPAM) DNS Resolution Domain Name Delegation NTP Service (Cloud only) Core Networking Experience required: Manage our cloud-based Network focused service offerings, ensuring they continue to run and performing preventive maintenance as required. Develop required new features as defined by CCOE Product Manager Strong Proficiency in AWS networking services and architecture, including Cloud WAN, Transit Gateways, Direct Connect, and Route 53 Strong knowledge of IP Addressing, subnetting, and routing. Expertise in DNS configuration and management. Experience in domain name delegation and administration. Proficiency in core networking concepts, including VPC design and security. Implement and maintain the resources used to operate the services via Infrastructure as Code (IAC) using Terraform, deployed via GitHub and GitHub Actions. The resources are largely off the shelf AWS services (EC2, Lambda, EventBridge, security hub) with some customisation based around lambdas written in python. Work with version control systems (eg, GitHub) to manage and track changes to infrastructure code. For more information, please apply below.
Concur Developer My Yorkshire based client is looking to recruit a Developer/Analyst with proven expertise in Concur. Taking ownership of the day to day administration and system related processes for the Concur expense and invoice system, the Developer/Analyst will handle functional, administrative and technical support aspects of the Concur system. Within this role, the Concur Analyst Developer will: Assist with project work and country implementations Demonstrate technical and functional knowledge of the Concur system to perform administrative tasks, configure audit rules, general ledger account changes and system extracts Provide best practice advice Investigate system issues and testing fixes liaising with the SAP support teams accordingly Liaise with third party suppliers Investigate and troubleshoot system issues, mitigating risk Perform regular system healthchecks Advise, guide and train users regarding system functionality. Run detailed reports within the Concur Cognos Reporting Tool Technically, the Concur Developer will possess the following: Proven understanding of Concur - Accounts Payables, Invoice Management, Expense Management and Legal Billing processes. Proven knowledge of ERP - ideally SAP S/4 Hana Experience of Microsoft SQL Databases, IT Group policies and ServiceNow Knowledge of Master Data, contract and processing, pricing and billing. In return, you will be offered an attractive salary and benefits package
25/04/2024
Full time
Concur Developer My Yorkshire based client is looking to recruit a Developer/Analyst with proven expertise in Concur. Taking ownership of the day to day administration and system related processes for the Concur expense and invoice system, the Developer/Analyst will handle functional, administrative and technical support aspects of the Concur system. Within this role, the Concur Analyst Developer will: Assist with project work and country implementations Demonstrate technical and functional knowledge of the Concur system to perform administrative tasks, configure audit rules, general ledger account changes and system extracts Provide best practice advice Investigate system issues and testing fixes liaising with the SAP support teams accordingly Liaise with third party suppliers Investigate and troubleshoot system issues, mitigating risk Perform regular system healthchecks Advise, guide and train users regarding system functionality. Run detailed reports within the Concur Cognos Reporting Tool Technically, the Concur Developer will possess the following: Proven understanding of Concur - Accounts Payables, Invoice Management, Expense Management and Legal Billing processes. Proven knowledge of ERP - ideally SAP S/4 Hana Experience of Microsoft SQL Databases, IT Group policies and ServiceNow Knowledge of Master Data, contract and processing, pricing and billing. In return, you will be offered an attractive salary and benefits package
About A leading SaaS platform is looking for their next Mid-level Frontend Engineer to join their team. They are committed to delivering innovative and user-centric digital solutions that enhance other customers' experience. Th team is driven by a shared vision of excellence, pushing the boundaries of technology to deliver cutting-edge solutions that exceed expectations. Role Overview Develop robust, scalable Front End solutions using TypeScript and React. Collaborate with designers and Back End engineers to implement user-friendly interfaces. Optimize application performance and ensure seamless user experiences across devices. Stay updated on emerging technologies and best practices in Front End development. What You'll Do: Develop robust, scalable Front End solutions using TypeScript and React. Collaborate with designers and Back End engineers to implement user-friendly interfaces. Optimize application performance and ensure seamless user experiences across devices. Stay updated on emerging technologies and best practices in Front End development. Desired Skills and Experience: 2 years experience in Frontend development (React and Typescript). Solid understanding of Front End development principles, including HTML, CSS, and JavaScript. Experience with RESTful APIs and asynchronous programming. Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Core values Be opinionated Think ahead Keep it interesting Get things done Salary up to £50,000, remote working plus occasional travel to London office. Ready to Join? If you're passionate about Front End development and ready to take your career to the next level, we want to hear from you! Apply now and become part of our talented team driving innovation forward.
25/04/2024
Full time
About A leading SaaS platform is looking for their next Mid-level Frontend Engineer to join their team. They are committed to delivering innovative and user-centric digital solutions that enhance other customers' experience. Th team is driven by a shared vision of excellence, pushing the boundaries of technology to deliver cutting-edge solutions that exceed expectations. Role Overview Develop robust, scalable Front End solutions using TypeScript and React. Collaborate with designers and Back End engineers to implement user-friendly interfaces. Optimize application performance and ensure seamless user experiences across devices. Stay updated on emerging technologies and best practices in Front End development. What You'll Do: Develop robust, scalable Front End solutions using TypeScript and React. Collaborate with designers and Back End engineers to implement user-friendly interfaces. Optimize application performance and ensure seamless user experiences across devices. Stay updated on emerging technologies and best practices in Front End development. Desired Skills and Experience: 2 years experience in Frontend development (React and Typescript). Solid understanding of Front End development principles, including HTML, CSS, and JavaScript. Experience with RESTful APIs and asynchronous programming. Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Core values Be opinionated Think ahead Keep it interesting Get things done Salary up to £50,000, remote working plus occasional travel to London office. Ready to Join? If you're passionate about Front End development and ready to take your career to the next level, we want to hear from you! Apply now and become part of our talented team driving innovation forward.
Technical Architect, Power Platform Brighton, Hybrid £80k to £100k A Technical Architect that specialises in Dynamics 365 & Power Platform is sought by an award-winning consultancy that supports SMEs to achieve business growth through Data and Cloud technology. You will lead projects and implement multiple Dynamics and Power Platform product specialisms alongside the Sales and Delivery teams. Key Responsibilities: Being a go-to for your area of expertise, supporting and mentoring the Sales and Delivery teams. Lead client requirements, identifying needs and keys steps or pain points, matching client requirements to Dynamics application core capabilities. Work with client stakeholders and experts to ensure the delivery is aligned to expectations. Work with colleagues through the design and builds of Dynamics 365 and Power App Solutions to ensure the highest levels of client satisfaction are achieved. Be consistently aware of continuous changes to new or existing Dynamics business applications and Power Platform functionality and with related application. Maintain and renew MS Certifications in line with Microsoft requirements. Must have In-depth understanding of Dynamics 365 core business applications and their License requirements. Power Platform Developer certifications and extended practical hands-on experience working with both applications. Extensive project delivery experience using products or services outside of the Dynamics/Power Platform suite. Experience in creating and developing complex model driven, canvas and portal apps, and developing complex custom or virtual pages. Expertise in Power BI dashboard capabilities. Experience planning projects with solution management plans. Experience designing 3rd party application integrations to Dynamics or Power Applications Experience defining complex data security models. High level proficiency with MS Office programs For a full consultation on this role please send your CV to Arc IT Recruitment.
25/04/2024
Full time
Technical Architect, Power Platform Brighton, Hybrid £80k to £100k A Technical Architect that specialises in Dynamics 365 & Power Platform is sought by an award-winning consultancy that supports SMEs to achieve business growth through Data and Cloud technology. You will lead projects and implement multiple Dynamics and Power Platform product specialisms alongside the Sales and Delivery teams. Key Responsibilities: Being a go-to for your area of expertise, supporting and mentoring the Sales and Delivery teams. Lead client requirements, identifying needs and keys steps or pain points, matching client requirements to Dynamics application core capabilities. Work with client stakeholders and experts to ensure the delivery is aligned to expectations. Work with colleagues through the design and builds of Dynamics 365 and Power App Solutions to ensure the highest levels of client satisfaction are achieved. Be consistently aware of continuous changes to new or existing Dynamics business applications and Power Platform functionality and with related application. Maintain and renew MS Certifications in line with Microsoft requirements. Must have In-depth understanding of Dynamics 365 core business applications and their License requirements. Power Platform Developer certifications and extended practical hands-on experience working with both applications. Extensive project delivery experience using products or services outside of the Dynamics/Power Platform suite. Experience in creating and developing complex model driven, canvas and portal apps, and developing complex custom or virtual pages. Expertise in Power BI dashboard capabilities. Experience planning projects with solution management plans. Experience designing 3rd party application integrations to Dynamics or Power Applications Experience defining complex data security models. High level proficiency with MS Office programs For a full consultation on this role please send your CV to Arc IT Recruitment.
RESPONSIBILITIES: Creating a web application using Laravel, Blade and Livewire. Optimising the user journey through the web application. EXPERIENCE/ABILITY: Must have excellent understanding and experience of full stack web development with Laravel and Livewire. Must be able to develop chat/conversation UI for streaming conversations Must have proficiency in HTML, CSS/SCSS, Javascript and PHP Must be able to make use of WebSockets and Server Side Events Must be able to test for Accessibility and compatibility Must have experience with appropriate software development practices such as version control, test-driven development and automated testing platforms. Must have a good understanding of common security issues and apply good practices and be able to carry out internal security testing Must have a working knowledge of cloud-based solutions such as Amazon Web Services, in particular, AWS Elastic Beanstalk and have familiarity with web server configuration with Nginx on Linux/Unix Should have experience with cloud APIs and a good understanding of API building and microservices.
25/04/2024
Project-based
RESPONSIBILITIES: Creating a web application using Laravel, Blade and Livewire. Optimising the user journey through the web application. EXPERIENCE/ABILITY: Must have excellent understanding and experience of full stack web development with Laravel and Livewire. Must be able to develop chat/conversation UI for streaming conversations Must have proficiency in HTML, CSS/SCSS, Javascript and PHP Must be able to make use of WebSockets and Server Side Events Must be able to test for Accessibility and compatibility Must have experience with appropriate software development practices such as version control, test-driven development and automated testing platforms. Must have a good understanding of common security issues and apply good practices and be able to carry out internal security testing Must have a working knowledge of cloud-based solutions such as Amazon Web Services, in particular, AWS Elastic Beanstalk and have familiarity with web server configuration with Nginx on Linux/Unix Should have experience with cloud APIs and a good understanding of API building and microservices.
OMS Solution Architect for upcoming project, based UK & NL. Leading software solution provider working in online retail, B2C/D2C Consumer products, fashion and technology. You will be providing architectural direction, assisting tech leads in solving high level architecture issues, and be involved in advising clients, as well as shaping and estimating new work within existing accounts. Technical Knowledge Fluent Commerce or relevant Order Management System, Supply chain products experience Composable Architecture Cloud Architecture (AWS or GCP pref) Serverless and Containerized K8 deployments RESTful API services and GraphQL APIs Event Driven Architecture Message brokers, Event Streaming, JMS CI/CD Pipelines based on GitHub Pipeline, Azure DevOps, AWS CodePipelines About you Experience as a Solution architect, architectural advisory within an E-commerce environment Deep knowledge of best practices in developing for the web Excellent Client communication and relationship building skills 7 or more years of experience making significant contributions developing software in a highly challenging technical enterprise environment Experience in building and architecting large software engineering efforts Experience in or enthusiasm for providing expertise on optimization, networks, database architecture, performance testing or application frameworks Familiarity with Scrum Agile project methodologies to manage successful projects Ability to communicate effectively across a range of industries with diverse technologies A track record of mentoring software engineers and helping other people grow If you're interested in this opportunity, please email your latest CV, or call James for more information. This advert was posted by Staffworx Limited a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
25/04/2024
OMS Solution Architect for upcoming project, based UK & NL. Leading software solution provider working in online retail, B2C/D2C Consumer products, fashion and technology. You will be providing architectural direction, assisting tech leads in solving high level architecture issues, and be involved in advising clients, as well as shaping and estimating new work within existing accounts. Technical Knowledge Fluent Commerce or relevant Order Management System, Supply chain products experience Composable Architecture Cloud Architecture (AWS or GCP pref) Serverless and Containerized K8 deployments RESTful API services and GraphQL APIs Event Driven Architecture Message brokers, Event Streaming, JMS CI/CD Pipelines based on GitHub Pipeline, Azure DevOps, AWS CodePipelines About you Experience as a Solution architect, architectural advisory within an E-commerce environment Deep knowledge of best practices in developing for the web Excellent Client communication and relationship building skills 7 or more years of experience making significant contributions developing software in a highly challenging technical enterprise environment Experience in building and architecting large software engineering efforts Experience in or enthusiasm for providing expertise on optimization, networks, database architecture, performance testing or application frameworks Familiarity with Scrum Agile project methodologies to manage successful projects Ability to communicate effectively across a range of industries with diverse technologies A track record of mentoring software engineers and helping other people grow If you're interested in this opportunity, please email your latest CV, or call James for more information. This advert was posted by Staffworx Limited a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
Software Engineer (.Net) .Net | C# | Azure | TDD | Web/REST API | DevOps | Agile | Unit Test | AWS The Company They currently have a huge amount of work surrounding financial products. Cloud-based office support software, Payroll, Tax. They have a strong focus on Back End work in .Net, SQL and Azure. They're looking to strengthen the team with a mid-level developer who can work across a wide variety of financial products. They offer a hybrid working pattern and excellent progression opportunities. Requirement 3+ years experience in a software developer position. Strong experience in C#, .NET and SQL Experience in Azure is desirable but not essential Apply today for immediate consideration!
25/04/2024
Full time
Software Engineer (.Net) .Net | C# | Azure | TDD | Web/REST API | DevOps | Agile | Unit Test | AWS The Company They currently have a huge amount of work surrounding financial products. Cloud-based office support software, Payroll, Tax. They have a strong focus on Back End work in .Net, SQL and Azure. They're looking to strengthen the team with a mid-level developer who can work across a wide variety of financial products. They offer a hybrid working pattern and excellent progression opportunities. Requirement 3+ years experience in a software developer position. Strong experience in C#, .NET and SQL Experience in Azure is desirable but not essential Apply today for immediate consideration!
Senior IT Security Engineer, Security Operations, SecOps, Incident Response will find, test and implement effective technical solutions to counter cyber security risks, implementing and managing those solutions either directly or by working closely with other teams. This is a hands on technical role, engineering, implementation, configuration and support of Cyber Threat, SecOps technologies and processes. £70 - 85,000 + Benefits + Bonus Victoria, London office - Hybrid x3 days a week, x2 remote working. You will implement and manage technical solutions to counter cyber security risks. Research, design and test processes and technical solutions to counter cyber security risks. Implement or manage the implementation of countermeasures to cyber-attacks that exploit identity and privileged escalation attacks occur particularly in Active Directory and Azure-based environments. Monitor and respond to new vulnerabilities. Manage the remediation of vulnerabilities. Actively seeking out the latest research on attacks and countermeasure. Incident Response experience and or threat actors understanding is beneficial. Managing Active Directory users, computers and group policy security settings Configuration/hardening of Windows Clients and Servers configuration/hardening of Microsoft Azure, Office 365 and Defender services.
25/04/2024
Full time
Senior IT Security Engineer, Security Operations, SecOps, Incident Response will find, test and implement effective technical solutions to counter cyber security risks, implementing and managing those solutions either directly or by working closely with other teams. This is a hands on technical role, engineering, implementation, configuration and support of Cyber Threat, SecOps technologies and processes. £70 - 85,000 + Benefits + Bonus Victoria, London office - Hybrid x3 days a week, x2 remote working. You will implement and manage technical solutions to counter cyber security risks. Research, design and test processes and technical solutions to counter cyber security risks. Implement or manage the implementation of countermeasures to cyber-attacks that exploit identity and privileged escalation attacks occur particularly in Active Directory and Azure-based environments. Monitor and respond to new vulnerabilities. Manage the remediation of vulnerabilities. Actively seeking out the latest research on attacks and countermeasure. Incident Response experience and or threat actors understanding is beneficial. Managing Active Directory users, computers and group policy security settings Configuration/hardening of Windows Clients and Servers configuration/hardening of Microsoft Azure, Office 365 and Defender services.
Service Desk Manager - German and Czech Speaker - Permanent - Prague Robson Bale are looking for a German and Czech Speaking Service Desk Manager to come on board for a permanent opportunity in Prague. Permanent, Excellent salary The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to best practices, ensuring service delivery conforms to industry standards. Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance. Provide strategic guidance on IT service management, resource allocation, and technology investments. Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. Permanent, Excellent salary Service Desk Manager - German and Czech Speaker - Permanent - Prague
25/04/2024
Full time
Service Desk Manager - German and Czech Speaker - Permanent - Prague Robson Bale are looking for a German and Czech Speaking Service Desk Manager to come on board for a permanent opportunity in Prague. Permanent, Excellent salary The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to best practices, ensuring service delivery conforms to industry standards. Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance. Provide strategic guidance on IT service management, resource allocation, and technology investments. Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. Permanent, Excellent salary Service Desk Manager - German and Czech Speaker - Permanent - Prague
IT Infrastructure Analyst - £35.000 to £41,000 + bonus - Newbury IT Infrastructure Analyst looking to join an expanding Newbury/Berkshire organization? Our client is looking for an individual with a proven background in areas including VMWare, Windows Server, DNS and Active Directory. This role offers excellent training and growth potential. After probation 2 days per week in the office will suit those who enjoy hybrid working! As a proven IT Infrastructure Analyst you will be technically skilled across: Group Policy and ideally Intune M365 Windows Server DNS Windows 10+ VMware Active Directory Azure This Newbury based Infrastructure Analyst role, will be perfect for someone who enjoys not only resolving issues but providing longer term solutions. An excellent holiday package is accompanied by a competitive pension and bonus scheme. Initially the role is office based but with potential for hybrid working. For more information please contact Pete. IT Infrastructure Analyst - £35.000 to £41,000 + bonus - Newbury
25/04/2024
Full time
IT Infrastructure Analyst - £35.000 to £41,000 + bonus - Newbury IT Infrastructure Analyst looking to join an expanding Newbury/Berkshire organization? Our client is looking for an individual with a proven background in areas including VMWare, Windows Server, DNS and Active Directory. This role offers excellent training and growth potential. After probation 2 days per week in the office will suit those who enjoy hybrid working! As a proven IT Infrastructure Analyst you will be technically skilled across: Group Policy and ideally Intune M365 Windows Server DNS Windows 10+ VMware Active Directory Azure This Newbury based Infrastructure Analyst role, will be perfect for someone who enjoys not only resolving issues but providing longer term solutions. An excellent holiday package is accompanied by a competitive pension and bonus scheme. Initially the role is office based but with potential for hybrid working. For more information please contact Pete. IT Infrastructure Analyst - £35.000 to £41,000 + bonus - Newbury
Contract £650pd A top tier central defence/government body is looking to bring on a highly skilled network support lead to join an long term exciting top secret transformation programme. They are looking for a architect with strong experience within the defence industry, has hands on experience as a senior network engineer and good knowledge of - Juniper/CISCO - Routers/Firewalls - LAN/WAN - Security principles. This would be on a 12 month contract month paying rates upwards of £650 inside IR35 and would require you to be onsite in Reading. You will need ACTIVE DV Clearance to apply for this role. Please Apply below or reach out to (see below)
25/04/2024
Project-based
Contract £650pd A top tier central defence/government body is looking to bring on a highly skilled network support lead to join an long term exciting top secret transformation programme. They are looking for a architect with strong experience within the defence industry, has hands on experience as a senior network engineer and good knowledge of - Juniper/CISCO - Routers/Firewalls - LAN/WAN - Security principles. This would be on a 12 month contract month paying rates upwards of £650 inside IR35 and would require you to be onsite in Reading. You will need ACTIVE DV Clearance to apply for this role. Please Apply below or reach out to (see below)
We have a fantastic opportunity for a SC IAM architect to work with a high profile Consultancy who urgently require an highly skilled IAM Architect with experience with security verify access to work closely with a financial services end client on a large 2-3 year project. Key Requirements: Experience as an IAM Architect with ISVA (IBM Security Verify Access) experience Experience in providing High Level & Low-level design of Access management (IAM) solution Expert in SSO, Okta (Auth0), SAML, OIDC, Ws-Trust, XACML, MFA, MMFA knowledge of Scripting and automation using languages and tools like Python and Ansible Previous Financial Services industry experience Key Details: Fully remote work 6 months rolling Inside ir35 Long Term contract Please note Active Security Clearance is needed to be successful in securing this position. If interested please reach out below.
25/04/2024
Project-based
We have a fantastic opportunity for a SC IAM architect to work with a high profile Consultancy who urgently require an highly skilled IAM Architect with experience with security verify access to work closely with a financial services end client on a large 2-3 year project. Key Requirements: Experience as an IAM Architect with ISVA (IBM Security Verify Access) experience Experience in providing High Level & Low-level design of Access management (IAM) solution Expert in SSO, Okta (Auth0), SAML, OIDC, Ws-Trust, XACML, MFA, MMFA knowledge of Scripting and automation using languages and tools like Python and Ansible Previous Financial Services industry experience Key Details: Fully remote work 6 months rolling Inside ir35 Long Term contract Please note Active Security Clearance is needed to be successful in securing this position. If interested please reach out below.
Your new company My client is a world leader in outsourced marketing execution. They have a proven track record of delivering cost-effective, innovative, and sustainable solutions. Trust by some of the world's most successful brands. Their global presence spans over 50 countries, offering unparalleled reach and scalability. They are committed to reducing complexity, increasing efficiency, and enhancing brand consistency for their clients. A unique blend of dedicated teams, proven processes, and cutting edge technology allows them to deliver an impressive ROI for their customers. Joining my client, you will become part of a dynamic, ambitious, and forward-thinking company that values it's people and their professional growth. If you're looking for a challenging and rewarding career, then my client could be the perfect fit. Your new role Are you passionate about HR Systems and looking for a role where you can make a real impact. We have an exciting opportunity to join a forward-thinking company as a HR Systems Analyst. In this role, you will take the lead on all aspects of their Dayforce HR Systems, from managing the delivery of activities, providing technical expertise, and ensuring that services meets business needs. You will be at the forefront of creating a culture of continuous improvement and process optimization. This role will see you leading on configuration design and implementing systematic solutions, shaping the way the business works. You will also play a crucial role in elevating their colleague and candidate experience, from recreating their HRM, Payroll and escalation of mailbox queries. If you are someone who's looking for a fast-paced role and eager to drive change which will have a real impact on business, then this role will be for you. What you'll need to succeed Experience of working in a HR Operations/HR Systems department, preferably within a global role. Certifications in HRIS platforms, preferably Dayforce. Experience in ERP, preferably Dayforce. Ability to configure system integrations and system configuration. Good SQL, XML and HTML experience is required. Ability to configure system integrations and system configuration. Strong HR Systems aptitude with good knowledge of general HR related reporting, archiving, employee file management requirements. Ability to learn and become an expert in Dayforce, in addition to having the ability to train others in their use. Experience of configuring Dayforce including creating/enhancing workflows, system notifications and report building. Experience of Power BI and in particular, creating dashboards in Dayforce What you'll get in return Join a business where it's committed to being a great place to work for everyone. They offer career opportunities around the world. Offering inclusive and culturally aligned training. They are committed to building diversity, equity, and inclusion principles into all their development and training programs. They provide standard benefits like pensions and childcare vouchers2. Also offer life assurance, income protection, season ticket loans, eye care vouchers, cycle to work scheme, and Employee Assistance scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Your new company My client is a world leader in outsourced marketing execution. They have a proven track record of delivering cost-effective, innovative, and sustainable solutions. Trust by some of the world's most successful brands. Their global presence spans over 50 countries, offering unparalleled reach and scalability. They are committed to reducing complexity, increasing efficiency, and enhancing brand consistency for their clients. A unique blend of dedicated teams, proven processes, and cutting edge technology allows them to deliver an impressive ROI for their customers. Joining my client, you will become part of a dynamic, ambitious, and forward-thinking company that values it's people and their professional growth. If you're looking for a challenging and rewarding career, then my client could be the perfect fit. Your new role Are you passionate about HR Systems and looking for a role where you can make a real impact. We have an exciting opportunity to join a forward-thinking company as a HR Systems Analyst. In this role, you will take the lead on all aspects of their Dayforce HR Systems, from managing the delivery of activities, providing technical expertise, and ensuring that services meets business needs. You will be at the forefront of creating a culture of continuous improvement and process optimization. This role will see you leading on configuration design and implementing systematic solutions, shaping the way the business works. You will also play a crucial role in elevating their colleague and candidate experience, from recreating their HRM, Payroll and escalation of mailbox queries. If you are someone who's looking for a fast-paced role and eager to drive change which will have a real impact on business, then this role will be for you. What you'll need to succeed Experience of working in a HR Operations/HR Systems department, preferably within a global role. Certifications in HRIS platforms, preferably Dayforce. Experience in ERP, preferably Dayforce. Ability to configure system integrations and system configuration. Good SQL, XML and HTML experience is required. Ability to configure system integrations and system configuration. Strong HR Systems aptitude with good knowledge of general HR related reporting, archiving, employee file management requirements. Ability to learn and become an expert in Dayforce, in addition to having the ability to train others in their use. Experience of configuring Dayforce including creating/enhancing workflows, system notifications and report building. Experience of Power BI and in particular, creating dashboards in Dayforce What you'll get in return Join a business where it's committed to being a great place to work for everyone. They offer career opportunities around the world. Offering inclusive and culturally aligned training. They are committed to building diversity, equity, and inclusion principles into all their development and training programs. They provide standard benefits like pensions and childcare vouchers2. Also offer life assurance, income protection, season ticket loans, eye care vouchers, cycle to work scheme, and Employee Assistance scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Overview Reporting to the Quality Manager, the Quality Engineer - Systems will be responsible for supporting the administration and co-ordination of all quality processes within the team in order to ensure compliance with the relevant standards. Responsibilities Plan and conduct internal audits in alignment with the appropriate standards, document findings and ensure improvement / corrective actions are implemented and effective. Support the Quality Manager with the administration of IR's, in addition to IR report generation and external auditors as required. Conduct supplier audits, document findings and ensure improvement / corrective actions are implemented and effective. Work with the Purchasing team and suppliers in order to support component issue resolution. Support with the administration and maintenance of the Quality Management System (QMS). Gather data and generate reports to support decision making within the team and wider business. Support the Quality Manager to ensure the ongoing compliance with the relevant quality, industry and regulatory standards. Identify the need for and support the implementation of continuous improvement initiatives across the business. Other duties as required. Essential Experience: Problem solving: Knowledge and experience of root cause analysis and corrective action, logical approach to resolution of issues. Data: Proven experience of collating, analysing, and presenting data. Engineering: Prior experience of working in a similar role within an engineering environment. Quality: Working in an ISO9001 or similar environment. IT Skills: Knowledge and experience of using Microsoft packages including Word, Excel, and Outlook. Desirable skills but not essential: Electronics Knowledge: Experience of working in a practical electronics environment. Auditing: Experience in conducting audits against ISO9001, processing audit documentation and improvement reports. Experience in administration and maintenance of the Quality Management System (QMS) Compliance: Acts with integrity and can work in accordance with regulation and compliance. Data Visualisation Software: Familiar with data visualisation software, such as Power BI or similar tools for date gathering and presentation. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
25/04/2024
Full time
Overview Reporting to the Quality Manager, the Quality Engineer - Systems will be responsible for supporting the administration and co-ordination of all quality processes within the team in order to ensure compliance with the relevant standards. Responsibilities Plan and conduct internal audits in alignment with the appropriate standards, document findings and ensure improvement / corrective actions are implemented and effective. Support the Quality Manager with the administration of IR's, in addition to IR report generation and external auditors as required. Conduct supplier audits, document findings and ensure improvement / corrective actions are implemented and effective. Work with the Purchasing team and suppliers in order to support component issue resolution. Support with the administration and maintenance of the Quality Management System (QMS). Gather data and generate reports to support decision making within the team and wider business. Support the Quality Manager to ensure the ongoing compliance with the relevant quality, industry and regulatory standards. Identify the need for and support the implementation of continuous improvement initiatives across the business. Other duties as required. Essential Experience: Problem solving: Knowledge and experience of root cause analysis and corrective action, logical approach to resolution of issues. Data: Proven experience of collating, analysing, and presenting data. Engineering: Prior experience of working in a similar role within an engineering environment. Quality: Working in an ISO9001 or similar environment. IT Skills: Knowledge and experience of using Microsoft packages including Word, Excel, and Outlook. Desirable skills but not essential: Electronics Knowledge: Experience of working in a practical electronics environment. Auditing: Experience in conducting audits against ISO9001, processing audit documentation and improvement reports. Experience in administration and maintenance of the Quality Management System (QMS) Compliance: Acts with integrity and can work in accordance with regulation and compliance. Data Visualisation Software: Familiar with data visualisation software, such as Power BI or similar tools for date gathering and presentation. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
This position involves collaborating with a regional/global team, and therefore, short business trips that last up to one week may be necessary. The role encompasses both Dev and Ops, including participation in an on-call rotation. (MUST BE BASED IN DUBLIN) Job Responsibilities: Develop and execute changes on the client network. Lead network projects relating to network deployment/implementation, network scaling, technology refresh, application of best practices, and network optimization. Troubleshoot network routing, interconnectivity, performance, and configuration issues. Preserve standards within the networking toolset, ensuring full compliance with those standards and policies. Provide solutions and processes that are simple, long-lasting, and can be replicated. What we are looking for: Experience in working with VPN solutions in general and good IPSEC knowledge Thorough understanding of TCP/IP Networking, IP routing and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, ACLs, IPSEC, DNS, etc. Any skills related to automation/software development/programming are a welcomed, but not mandatory Experience in working with Cloud or Network Fabric technologies (VXLAN, Fabricpath) are a bonus The right candidate must have full right to live and work in Dublin, Ireland. Please send your up to date CV or let me know if you would like to have a chat about the role.
25/04/2024
Project-based
This position involves collaborating with a regional/global team, and therefore, short business trips that last up to one week may be necessary. The role encompasses both Dev and Ops, including participation in an on-call rotation. (MUST BE BASED IN DUBLIN) Job Responsibilities: Develop and execute changes on the client network. Lead network projects relating to network deployment/implementation, network scaling, technology refresh, application of best practices, and network optimization. Troubleshoot network routing, interconnectivity, performance, and configuration issues. Preserve standards within the networking toolset, ensuring full compliance with those standards and policies. Provide solutions and processes that are simple, long-lasting, and can be replicated. What we are looking for: Experience in working with VPN solutions in general and good IPSEC knowledge Thorough understanding of TCP/IP Networking, IP routing and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, ACLs, IPSEC, DNS, etc. Any skills related to automation/software development/programming are a welcomed, but not mandatory Experience in working with Cloud or Network Fabric technologies (VXLAN, Fabricpath) are a bonus The right candidate must have full right to live and work in Dublin, Ireland. Please send your up to date CV or let me know if you would like to have a chat about the role.
An independent Medical Communications Agency based in central Oxford is looking for an Account Manager for Business Support Team, to be the project manager on accounts, working collaboratively on client solutions with the account lead. Lead the project team, recognising their value and using all talents of the Team. Responsibilities and duties Ensure a clear brief is received from the client and disseminated to the internal team Deliver projects to the brief and within scope and budget Build strong effective relationships with the clients and external thought leaders Brief and review freelance design and digital work to ensure that it is client ready Ensure standard operating procedures (SOPs) for reviewing materials are adhered to Proactively consider any problems that may arise when managing programmes and flag these to the account leads and or client where appropriate and make suggestions to overcome these Ensure the team follow compliance procedures, GDPR and pharmaceutical codes of practice Efficiently manage competing projects Develop budgets for review with the account lead Ensure all projects are reconciled accurately and invoiced on time Forecast projects accurately and in a timely manner Ensure all finance tracking is adhered to To be involved in new business requests for proposals, pitches and research To be available for domestic and international travel when a project requires onsite support Qualifications and Experience Ideally educated to graduate level with a Bachelors degree (BSc) or bring extensive project management experience At least 3 years experience within medical communications Able to lead client accounts Organised with excellent time management skills Good attention to detail Proactive and enthusiastic Competent in MS Office including Excel, PowerPoint and Word Excellent written and spoken communication skills Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
25/04/2024
Full time
An independent Medical Communications Agency based in central Oxford is looking for an Account Manager for Business Support Team, to be the project manager on accounts, working collaboratively on client solutions with the account lead. Lead the project team, recognising their value and using all talents of the Team. Responsibilities and duties Ensure a clear brief is received from the client and disseminated to the internal team Deliver projects to the brief and within scope and budget Build strong effective relationships with the clients and external thought leaders Brief and review freelance design and digital work to ensure that it is client ready Ensure standard operating procedures (SOPs) for reviewing materials are adhered to Proactively consider any problems that may arise when managing programmes and flag these to the account leads and or client where appropriate and make suggestions to overcome these Ensure the team follow compliance procedures, GDPR and pharmaceutical codes of practice Efficiently manage competing projects Develop budgets for review with the account lead Ensure all projects are reconciled accurately and invoiced on time Forecast projects accurately and in a timely manner Ensure all finance tracking is adhered to To be involved in new business requests for proposals, pitches and research To be available for domestic and international travel when a project requires onsite support Qualifications and Experience Ideally educated to graduate level with a Bachelors degree (BSc) or bring extensive project management experience At least 3 years experience within medical communications Able to lead client accounts Organised with excellent time management skills Good attention to detail Proactive and enthusiastic Competent in MS Office including Excel, PowerPoint and Word Excellent written and spoken communication skills Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
DEVOPS TECHNICAL LEAD My client requires an experienced Devops Technical Lead to join their project. Skills Required DevOps Infrastructure knowledge Autonomy Rigour Communication Development Technical Skills: - Proficiency in Kubernetes,Azure,Terraform,Ansible and Docker - Automisation and Security - Good Problem Solving Skills - French Speaking Mandatory
25/04/2024
Project-based
DEVOPS TECHNICAL LEAD My client requires an experienced Devops Technical Lead to join their project. Skills Required DevOps Infrastructure knowledge Autonomy Rigour Communication Development Technical Skills: - Proficiency in Kubernetes,Azure,Terraform,Ansible and Docker - Automisation and Security - Good Problem Solving Skills - French Speaking Mandatory
We are recruiting a Systems Engineer to join the Application Engineering Team within the Engineering Department. Reporting to the Application Engineering Manager, the role of Systems Engineer has significant responsibility of developing complex and sophisticated engineering solutions using company products to meet customer needs. The role is responsible for executing all technical aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires an expert understanding of the functionality and use of the company's products and how to adapt them for new applications. Expertise / Technical Competence Technical Analysis : Able to investigate and understand complex technical issues and problems. Ensure issues are managed appropriately. Systems Design : Competent using system analysis tools (UML, Data Flow, FMEA, etc.) to analyse customer needs, system requirements, capability, and cost to determine project feasibility. Able to lead the integration of complex systems and development of system validation plans. Project Management: Experience in managing more than 3 concurrent projects; planning, tracking and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with customers and internal departments to successfully achieve outcomes and results. Health and Safety : Experience of performing system safety assessments and product safety certifications. Technical Documentation: Experience of writing technical documentation from non-technical customer input and writing documentation that allows non-technical people to understand the technical solution we are providing. Candidates should be competent with some of the following: Degree qualification in suitable discipline electronics or equivalent 2:1 or better Electronics Design A good knowledge of product design from feasibility to production, including digital and analogue circuits, microprocessor circuits and PCB design. Firmware Development A good knowledge of C, C++ programming languages and real time operating systems. Mechanical Design A good knowledge of mechanical design for products, including frames and housings, and for product testing equipment. Navigation Concepts and Kinematics Understanding of navigation concepts such as kinematic equations and hardware components used in navigation, such as IMUs and GPS/GNSS. Software Development Have a good knowledge of C++ and C# programming languages, WPF and XAML. Able to lead the development of Software applications and GUI covering the full software life cycle. IoT and SaaS Knowledge of application programming interfaces (APIs) that connect devices to the Internet, along with other key IoT technologies such as Big Data management tools, predictive analytics, AI and machine learning, the cloud, and radio-frequency identification (RFID). Product Compliance An expert knowledge of design for manufacture and product approval processes. Quality Assurance Development and implementation of quality assurance and regulatory compliance procedures for products. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
25/04/2024
Full time
We are recruiting a Systems Engineer to join the Application Engineering Team within the Engineering Department. Reporting to the Application Engineering Manager, the role of Systems Engineer has significant responsibility of developing complex and sophisticated engineering solutions using company products to meet customer needs. The role is responsible for executing all technical aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires an expert understanding of the functionality and use of the company's products and how to adapt them for new applications. Expertise / Technical Competence Technical Analysis : Able to investigate and understand complex technical issues and problems. Ensure issues are managed appropriately. Systems Design : Competent using system analysis tools (UML, Data Flow, FMEA, etc.) to analyse customer needs, system requirements, capability, and cost to determine project feasibility. Able to lead the integration of complex systems and development of system validation plans. Project Management: Experience in managing more than 3 concurrent projects; planning, tracking and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with customers and internal departments to successfully achieve outcomes and results. Health and Safety : Experience of performing system safety assessments and product safety certifications. Technical Documentation: Experience of writing technical documentation from non-technical customer input and writing documentation that allows non-technical people to understand the technical solution we are providing. Candidates should be competent with some of the following: Degree qualification in suitable discipline electronics or equivalent 2:1 or better Electronics Design A good knowledge of product design from feasibility to production, including digital and analogue circuits, microprocessor circuits and PCB design. Firmware Development A good knowledge of C, C++ programming languages and real time operating systems. Mechanical Design A good knowledge of mechanical design for products, including frames and housings, and for product testing equipment. Navigation Concepts and Kinematics Understanding of navigation concepts such as kinematic equations and hardware components used in navigation, such as IMUs and GPS/GNSS. Software Development Have a good knowledge of C++ and C# programming languages, WPF and XAML. Able to lead the development of Software applications and GUI covering the full software life cycle. IoT and SaaS Knowledge of application programming interfaces (APIs) that connect devices to the Internet, along with other key IoT technologies such as Big Data management tools, predictive analytics, AI and machine learning, the cloud, and radio-frequency identification (RFID). Product Compliance An expert knowledge of design for manufacture and product approval processes. Quality Assurance Development and implementation of quality assurance and regulatory compliance procedures for products. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
LA International Computer Consultants Ltd
Milton Keynes, Buckinghamshire
We have a requirement for a DV Cleared Senior Operations Analyst. This role is responsible for delivery of front line IT service delivery. Responding to alerts from the IT estate, or targeting first contact resolution of customer incidents and service requests on a rotating 24/7 Shift basis. Key Responsibilities will include: * Work as part of a team of Operations Analysts to ensure services are delivered within SLAs; * Monitor and manage resolver group queue stack, ensuring tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts; * Assist other teams, as directed, to control and manage service issues, problems and incidents. * Compile technical documentation on known issues/errors, workarounds and permanent fixes to the central knowledgebase; * Access Control the Building Security system, Key/Password issuing process and Permit to Work in the Data Centres; * Ensure continuity of handling across all shifts through appropriate communication and handover; * Follow business processes and comply with all governance requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the life cycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups to give and receive information and advice to support resolution; * Technical liaison with 3rd party vendors throughout the duration of an incident. Essential Skills include: * Demonstrable record of delivering results and meeting targets. * Good analytical skills and the ability to develop solutions with focus on customer needs. * Effective verbal and written communication skills at all levels. * Ability to build and maintain customer relationships and exceed expectations. * Strong analytical skills. Ability to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD 101 * Microsoft Certified: Azure Fundamentals (AZ-900) * Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
25/04/2024
Project-based
We have a requirement for a DV Cleared Senior Operations Analyst. This role is responsible for delivery of front line IT service delivery. Responding to alerts from the IT estate, or targeting first contact resolution of customer incidents and service requests on a rotating 24/7 Shift basis. Key Responsibilities will include: * Work as part of a team of Operations Analysts to ensure services are delivered within SLAs; * Monitor and manage resolver group queue stack, ensuring tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts; * Assist other teams, as directed, to control and manage service issues, problems and incidents. * Compile technical documentation on known issues/errors, workarounds and permanent fixes to the central knowledgebase; * Access Control the Building Security system, Key/Password issuing process and Permit to Work in the Data Centres; * Ensure continuity of handling across all shifts through appropriate communication and handover; * Follow business processes and comply with all governance requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the life cycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups to give and receive information and advice to support resolution; * Technical liaison with 3rd party vendors throughout the duration of an incident. Essential Skills include: * Demonstrable record of delivering results and meeting targets. * Good analytical skills and the ability to develop solutions with focus on customer needs. * Effective verbal and written communication skills at all levels. * Ability to build and maintain customer relationships and exceed expectations. * Strong analytical skills. Ability to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD 101 * Microsoft Certified: Azure Fundamentals (AZ-900) * Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.