IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's Workstation and the company Servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including Switches, Firewalls, Routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups/Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with Internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
28/03/2024
Full time
IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's Workstation and the company Servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including Switches, Firewalls, Routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups/Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with Internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
Microsoft 365 Purview Specialist Location: Leeds, UK Job Type: Full-time We are seeking a Microsoft 365 Purview Specialist to enhance our data protection and compliance management capabilities. This role is ideal for professionals with a strong background in Microsoft Purview, looking to make a significant impact in a global business environment in Horsforth. Day-to-day of the role: Provide strategic guidance and hands-on expertise to cross-functional IT teams. Configure and maintain Microsoft Purview solutions, ensuring alignment with organisational goals and best practices. Develop and contribute to data governance policies, standards, and procedures to ensure compliance and data integrity. Collaborate with stakeholders to define data management requirements and establish effective controls. Conduct training sessions to educate users on Microsoft Purview functionality and best practices. Identify opportunities for process improvements and provide recommendations to enhance data governance initiatives. Stay updated with industry trends and best practices in data governance and metadata management. Analyse information security risks and address issues of non-compliance. Required Skills & Qualifications: 2+ years' experience with Microsoft Purview, with a strong understanding of data governance and data management concepts. Proven track record in managing and configuring Microsoft Purview in enterprise environments. In-depth knowledge of data management principles, including data quality, lineage, and classification. Experience in Information Security governance, risk, and compliance. Proficiency in at least 3 of the following Purview areas: Information Protection, Data Lifecycle Management, Data Loss Prevention, Insider Risk Management, eDiscovery & Content Search, Azure Information Protection, Compliance Manager. Excellent analytical and problem-solving skills, with the ability to translate technical concepts into practical solutions. Benefits: A supportive and flexible working environment that respects work-life balance. Opportunities to affect change and contribute to the growth of a global company. A commitment to diversity and inclusion, with a culture that values each individual. To apply for the Microsoft 365 Purview Specialist position, please submit your CV and cover letter detailing your relevant experience and expertise in Microsoft Purview.
27/03/2024
Full time
Microsoft 365 Purview Specialist Location: Leeds, UK Job Type: Full-time We are seeking a Microsoft 365 Purview Specialist to enhance our data protection and compliance management capabilities. This role is ideal for professionals with a strong background in Microsoft Purview, looking to make a significant impact in a global business environment in Horsforth. Day-to-day of the role: Provide strategic guidance and hands-on expertise to cross-functional IT teams. Configure and maintain Microsoft Purview solutions, ensuring alignment with organisational goals and best practices. Develop and contribute to data governance policies, standards, and procedures to ensure compliance and data integrity. Collaborate with stakeholders to define data management requirements and establish effective controls. Conduct training sessions to educate users on Microsoft Purview functionality and best practices. Identify opportunities for process improvements and provide recommendations to enhance data governance initiatives. Stay updated with industry trends and best practices in data governance and metadata management. Analyse information security risks and address issues of non-compliance. Required Skills & Qualifications: 2+ years' experience with Microsoft Purview, with a strong understanding of data governance and data management concepts. Proven track record in managing and configuring Microsoft Purview in enterprise environments. In-depth knowledge of data management principles, including data quality, lineage, and classification. Experience in Information Security governance, risk, and compliance. Proficiency in at least 3 of the following Purview areas: Information Protection, Data Lifecycle Management, Data Loss Prevention, Insider Risk Management, eDiscovery & Content Search, Azure Information Protection, Compliance Manager. Excellent analytical and problem-solving skills, with the ability to translate technical concepts into practical solutions. Benefits: A supportive and flexible working environment that respects work-life balance. Opportunities to affect change and contribute to the growth of a global company. A commitment to diversity and inclusion, with a culture that values each individual. To apply for the Microsoft 365 Purview Specialist position, please submit your CV and cover letter detailing your relevant experience and expertise in Microsoft Purview.
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
26/03/2024
Full time
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.