IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's Workstation and the company Servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including Switches, Firewalls, Routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups/Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with Internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
28/03/2024
Full time
IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's Workstation and the company Servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including Switches, Firewalls, Routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups/Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with Internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
26/03/2024
Full time
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for an IBM infrastructure Engineer to act as a technical role model, actively support live services and help build capability within the IT Operations Practice. Starting salary of £41,206 to £44,938 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from multiple locations across the UK, including London, Plymouth, Nottingham, Swansea, Liverpool, Durham, and Kingston upon Hull. HMLR continue to embark on a major transformation programme with an ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We are looking for an IT Infrastructure Engineer - Systems Programmer (IBM Mainframe) to join HMLR's Transformation & Technology Directorate. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The IT Operations Practice sits within the Transformation & Technology directorate and is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. It consists of a number of technical teams which provide support, monitor and operate technical solutions. The practice contains a mature IT Infrastructure engineering community who are responsible for the support and maintenance of HMLR's technical infrastructure. This role sits within the System Programming Team supporting primarily their Back End Mainframe platform and is part of our Core Services cluster which also covers the core databases performance monitoring of applications and 24x7 system monitoring. Responsibilities Provide technical support for maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. Represent your specialism on relevant projects and programmes, providing advice and guidance to ensure services are developed in a supportable design Plan and manage technical changes related to your IT Operations specialism. Implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. Pro-actively support live services. Taking the responsibility for the resolution of live incidents or escalation, as appropriate. Support continuous enhancements to live services and systems to prevent service outage. Work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables. Produce and maintain technical team documentation, including working with the Lead Instructure Leads in the documentation of designs of new solutions. May require occasional planned out of hours working in order to deal with IT changes and maintenance. Essential skills To have working knowledge and practical experience in: Mainframe data and application technologies Installing and supporting IBM z/OS across multiple systems in a Parallel Sysplex configuration 3rd party Mainframe software and its deployment. Effective communication skills, including the ability to interact and build working relationships with engineers and other stakeholders Experience of technical information gathering, analysis and problem solving, enabling you to deal with escalated queries. Demonstrate an understanding of information security. Location Hybrid working available from the following locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Plymouth, Swansea, Telford or Weymouth. Expectation is to be working from an office 60% of your time (3 days/week) with travel as and when required to Plymouth (expensed) which is where the main Data Centre and Technology team are based. Benefits Alongside your salary of up to £44,938, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Flexi-time scheme Attractive pension options inc. 28% Civil Service Pension Social and sports club in every office Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years.
22/03/2024
Full time
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for an IBM infrastructure Engineer to act as a technical role model, actively support live services and help build capability within the IT Operations Practice. Starting salary of £41,206 to £44,938 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from multiple locations across the UK, including London, Plymouth, Nottingham, Swansea, Liverpool, Durham, and Kingston upon Hull. HMLR continue to embark on a major transformation programme with an ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We are looking for an IT Infrastructure Engineer - Systems Programmer (IBM Mainframe) to join HMLR's Transformation & Technology Directorate. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The IT Operations Practice sits within the Transformation & Technology directorate and is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. It consists of a number of technical teams which provide support, monitor and operate technical solutions. The practice contains a mature IT Infrastructure engineering community who are responsible for the support and maintenance of HMLR's technical infrastructure. This role sits within the System Programming Team supporting primarily their Back End Mainframe platform and is part of our Core Services cluster which also covers the core databases performance monitoring of applications and 24x7 system monitoring. Responsibilities Provide technical support for maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. Represent your specialism on relevant projects and programmes, providing advice and guidance to ensure services are developed in a supportable design Plan and manage technical changes related to your IT Operations specialism. Implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. Pro-actively support live services. Taking the responsibility for the resolution of live incidents or escalation, as appropriate. Support continuous enhancements to live services and systems to prevent service outage. Work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables. Produce and maintain technical team documentation, including working with the Lead Instructure Leads in the documentation of designs of new solutions. May require occasional planned out of hours working in order to deal with IT changes and maintenance. Essential skills To have working knowledge and practical experience in: Mainframe data and application technologies Installing and supporting IBM z/OS across multiple systems in a Parallel Sysplex configuration 3rd party Mainframe software and its deployment. Effective communication skills, including the ability to interact and build working relationships with engineers and other stakeholders Experience of technical information gathering, analysis and problem solving, enabling you to deal with escalated queries. Demonstrate an understanding of information security. Location Hybrid working available from the following locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Plymouth, Swansea, Telford or Weymouth. Expectation is to be working from an office 60% of your time (3 days/week) with travel as and when required to Plymouth (expensed) which is where the main Data Centre and Technology team are based. Benefits Alongside your salary of up to £44,938, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Flexi-time scheme Attractive pension options inc. 28% Civil Service Pension Social and sports club in every office Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years.