My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred.
27/03/2024
Full time
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred.
People Source Consulting Ltd
Antrim, County Antrim
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Preferred fluency in either French or German with the ability to communicate effectively it's a plus. Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
27/03/2024
Full time
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Preferred fluency in either French or German with the ability to communicate effectively it's a plus. Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
27/03/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Advert: Senior Engineer - Power Systems Restoration Are you passionate about engineering and power systems restoration? Do you thrive on solving complex problems and ensuring the reliable functioning of electrical networks? If so, we have an exciting opportunity for you! At our client, a leading engineering company in the industry, we are seeking a Senior Engineer to join our dynamic team. As a Senior Engineer specialising in Power Systems Restoration, you will play a critical role in ensuring the uninterrupted flow of electricity to our customers. Key Responsibilities: Lead the planning and execution of power systems restoration projects, ensuring timely and efficient delivery. Conduct thorough analysis of power system faults and outages, identifying root causes and implementing effective solutions. Collaborate with cross-functional teams to develop and optimise power system restoration strategies. Stay updated with industry trends and best practises, applying innovative approaches to enhance power system resilience. Provide technical guidance and mentorship to junior engineers, fostering a culture of continuous learning and growth. Desired Skills and Qualifications: Bachelor's degree in Electrical Engineering or a related field. Extensive experience in power systems restoration, with a deep understanding of electrical networks, substations, and control systems. Proficient in power system analysis tools such as ETAP, PSS/E, or DIgSILENT. Strong problem-solving skills, capable of quickly identifying issues and implementing effective solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proven leadership abilities, with the capability to guide and mentor junior engineers. Perks of Joining our team: Competitive salary. Full-time permanent contract providing stability and career growth opportunities. Access to cutting-edge technology and tools to support your work. Collaborative and inclusive work environment, fostering a culture of teamwork and innovation. Opportunities for professional development and training to enhance your skills. Flexible working arrangements, promoting work-life balance. If you are a driven and experienced Senior Engineer with a passion for power systems restoration, we would love to hear from you! Join our client's team and be part of an organisation that values expertise, innovation, and teamwork. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and embarking on a future of innovation and excellence together. Note: This role is based in [Location]. However, due to the current circumstances, remote work options are available. Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career
26/03/2024
Full time
Job Advert: Senior Engineer - Power Systems Restoration Are you passionate about engineering and power systems restoration? Do you thrive on solving complex problems and ensuring the reliable functioning of electrical networks? If so, we have an exciting opportunity for you! At our client, a leading engineering company in the industry, we are seeking a Senior Engineer to join our dynamic team. As a Senior Engineer specialising in Power Systems Restoration, you will play a critical role in ensuring the uninterrupted flow of electricity to our customers. Key Responsibilities: Lead the planning and execution of power systems restoration projects, ensuring timely and efficient delivery. Conduct thorough analysis of power system faults and outages, identifying root causes and implementing effective solutions. Collaborate with cross-functional teams to develop and optimise power system restoration strategies. Stay updated with industry trends and best practises, applying innovative approaches to enhance power system resilience. Provide technical guidance and mentorship to junior engineers, fostering a culture of continuous learning and growth. Desired Skills and Qualifications: Bachelor's degree in Electrical Engineering or a related field. Extensive experience in power systems restoration, with a deep understanding of electrical networks, substations, and control systems. Proficient in power system analysis tools such as ETAP, PSS/E, or DIgSILENT. Strong problem-solving skills, capable of quickly identifying issues and implementing effective solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proven leadership abilities, with the capability to guide and mentor junior engineers. Perks of Joining our team: Competitive salary. Full-time permanent contract providing stability and career growth opportunities. Access to cutting-edge technology and tools to support your work. Collaborative and inclusive work environment, fostering a culture of teamwork and innovation. Opportunities for professional development and training to enhance your skills. Flexible working arrangements, promoting work-life balance. If you are a driven and experienced Senior Engineer with a passion for power systems restoration, we would love to hear from you! Join our client's team and be part of an organisation that values expertise, innovation, and teamwork. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and embarking on a future of innovation and excellence together. Note: This role is based in [Location]. However, due to the current circumstances, remote work options are available. Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career
Job Title: Senior Power System Planning Engineer Industry: Engineering Contract Type: Permanent Working Pattern: Full Time Are you passionate about engineering and looking for a new challenge? We are currently seeking a talented and driven individual to join our team as a Senior Power System Planning Engineer. This is an exciting opportunity to work in a dynamic and innovative environment, where you will play a key role in shaping the future of power systems. Responsibilities: Conduct detailed power system studies, including load flow, short circuit, and stability analysis. Develop and optimise power system models and study scenarios. Analyse and troubleshoot power system issues, providing solutions and recommendations. Collaborate with cross-functional teams to identify and implement improvements in power system planning processes. Stay up-to-date with industry standards and regulations, ensuring compliance in all power system planning activities. Provide technical support and guidance to junior engineers and other team members. Prepare reports and presentations on power system planning analysis and findings. Required Skills: Bachelor's or Master's degree in Electrical Engineering or a related field. Extensive experience in power system planning and analysis. Strong knowledge of power system modelling software, such as PSS/E or PowerFactory. Proficient in using programming languages, such as MATLAB or Python, for power system analysis. Excellent problem-solving and analytical skills. Ability to work effectively in a team environment and collaborate with cross-functional teams. Good communication skills, with the ability to present complex technical information in a clear and concise manner. In addition to the exciting responsibilities and challenging technical work, we offer a range of attractive benefits, including: Competitive salary package Opportunities for career development and progression. Flexible working arrangements to promote a healthy work-life balance. Supportive and inclusive work environment, fostering collaboration and teamwork. Access to training and professional development opportunities. Company-sponsored social events and team-building activities. If you are a motivated and experienced Power System Planning Engineer looking for a new opportunity, we would love to hear from you. Join our team and be a part of shaping the future of power systems. To apply, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We look forward to reviewing your application and discussing this exciting opportunity further. Please note that only successful candidates will be contacted. Thank you for your understanding. Apply now and take the next step in your engineering career! Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career
26/03/2024
Full time
Job Title: Senior Power System Planning Engineer Industry: Engineering Contract Type: Permanent Working Pattern: Full Time Are you passionate about engineering and looking for a new challenge? We are currently seeking a talented and driven individual to join our team as a Senior Power System Planning Engineer. This is an exciting opportunity to work in a dynamic and innovative environment, where you will play a key role in shaping the future of power systems. Responsibilities: Conduct detailed power system studies, including load flow, short circuit, and stability analysis. Develop and optimise power system models and study scenarios. Analyse and troubleshoot power system issues, providing solutions and recommendations. Collaborate with cross-functional teams to identify and implement improvements in power system planning processes. Stay up-to-date with industry standards and regulations, ensuring compliance in all power system planning activities. Provide technical support and guidance to junior engineers and other team members. Prepare reports and presentations on power system planning analysis and findings. Required Skills: Bachelor's or Master's degree in Electrical Engineering or a related field. Extensive experience in power system planning and analysis. Strong knowledge of power system modelling software, such as PSS/E or PowerFactory. Proficient in using programming languages, such as MATLAB or Python, for power system analysis. Excellent problem-solving and analytical skills. Ability to work effectively in a team environment and collaborate with cross-functional teams. Good communication skills, with the ability to present complex technical information in a clear and concise manner. In addition to the exciting responsibilities and challenging technical work, we offer a range of attractive benefits, including: Competitive salary package Opportunities for career development and progression. Flexible working arrangements to promote a healthy work-life balance. Supportive and inclusive work environment, fostering collaboration and teamwork. Access to training and professional development opportunities. Company-sponsored social events and team-building activities. If you are a motivated and experienced Power System Planning Engineer looking for a new opportunity, we would love to hear from you. Join our team and be a part of shaping the future of power systems. To apply, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We look forward to reviewing your application and discussing this exciting opportunity further. Please note that only successful candidates will be contacted. Thank you for your understanding. Apply now and take the next step in your engineering career! Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
People Source Consulting Ltd
Antrim, County Antrim
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Preferred fluency in either French or German with the ability to communicate effectively it's a plus. Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
22/03/2024
Full time
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than 100000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, HTTP, etc). Object Oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Preferred fluency in either French or German with the ability to communicate effectively it's a plus. Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.