I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £65 per hour (Inside IR35) 12 Month - Contract Key Responsibilities (day to day duties) . Ensuring an understanding of project briefs . Experience in the Design and specification of all Mechanical Building Services systems - heating, cooling, hot and cold water systems, ventilation, controls, etc. . Knowledge of Low Pressure/High Pressure Air, Demin Water, Nitrogen, Local Exhaust Ventilation, Diesel Fuel Supply is not essential but useful. . Carry out (and managing of others), in the production of detailed calculations using industry standard software tools including Excel, IES, Hevacomp, in-house developed tools, etc. . Preparing technical specifications using NBS . Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit - note experience of Microstation (& AECOsim) is beneficial . Attendance at meetings with clients and contractors . Site surveys, inspections and monitoring of site works . Report and technical note writing . Maintaining complete records and archives to company standards . Adherence to all quality, environmental and governance processes . Managing elements of project delivery and an understanding of budget costings . Reviewing progress, including reporting any anomalies and changes of scope to the project lead . Contribute to the technical development of junior staff Requirements Essential: . Degree qualified, or equivalent qualification, in Building Services Engineering/Mechanical Engineering or related subjects . Chartered Engineer with CIBSE or IMechE . Familiarity with the principles of building physics such as passive design solutions and fabric first approaches . Competent in designing for measurement and verification, including experience of commissioning and post installation evaluation of performance . Good level of computer literacy in a range of digital tools such as IES thermal modelling package, Navisworks, Hevacomp, One Click, NBS and Microsoft packages Interested or know someone that could be? Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
17/04/2024
Project-based
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £65 per hour (Inside IR35) 12 Month - Contract Key Responsibilities (day to day duties) . Ensuring an understanding of project briefs . Experience in the Design and specification of all Mechanical Building Services systems - heating, cooling, hot and cold water systems, ventilation, controls, etc. . Knowledge of Low Pressure/High Pressure Air, Demin Water, Nitrogen, Local Exhaust Ventilation, Diesel Fuel Supply is not essential but useful. . Carry out (and managing of others), in the production of detailed calculations using industry standard software tools including Excel, IES, Hevacomp, in-house developed tools, etc. . Preparing technical specifications using NBS . Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit - note experience of Microstation (& AECOsim) is beneficial . Attendance at meetings with clients and contractors . Site surveys, inspections and monitoring of site works . Report and technical note writing . Maintaining complete records and archives to company standards . Adherence to all quality, environmental and governance processes . Managing elements of project delivery and an understanding of budget costings . Reviewing progress, including reporting any anomalies and changes of scope to the project lead . Contribute to the technical development of junior staff Requirements Essential: . Degree qualified, or equivalent qualification, in Building Services Engineering/Mechanical Engineering or related subjects . Chartered Engineer with CIBSE or IMechE . Familiarity with the principles of building physics such as passive design solutions and fabric first approaches . Competent in designing for measurement and verification, including experience of commissioning and post installation evaluation of performance . Good level of computer literacy in a range of digital tools such as IES thermal modelling package, Navisworks, Hevacomp, One Click, NBS and Microsoft packages Interested or know someone that could be? Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented. This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too. The role is fully remote, however they are really looking for someone from the Central Belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month). What's required: * A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery * Having worked for a Software or SaaS business (SaaS ideally) * An understanding of the full software development life cycle * Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations * Agile delivery experience (beneficial) * Experience of implementing a software or data product * Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients * Cloud experience such as AWS, Azure or GCP (desirable) This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product. If interested, please apply or call Hamish at Cathcart Technology.
17/04/2024
Full time
The company: I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented. This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too. The role is fully remote, however they are really looking for someone from the Central Belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month). What's required: * A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery * Having worked for a Software or SaaS business (SaaS ideally) * An understanding of the full software development life cycle * Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations * Agile delivery experience (beneficial) * Experience of implementing a software or data product * Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients * Cloud experience such as AWS, Azure or GCP (desirable) This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product. If interested, please apply or call Hamish at Cathcart Technology.
Information Officer Hybrid Working - 2 days onsite in Glasgow or Dundee 2 Month Contract Lorien's Public Sector client are currently recruiting for an Information Officer to join on a 2 month initial contract. The successful candidate will have the following skills/knowledge: Experience of responding to Freedom of Information requests. Experience of responding to Data Subject Requests, particularly Subject Access Requests. Knowledge of working with Microsoft packages such as Excel, Word, Teams. Knowledge of inbox management, case management and triage of work Should this position be of interest please submit your CV and I will be in contact as required. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
17/04/2024
Project-based
Information Officer Hybrid Working - 2 days onsite in Glasgow or Dundee 2 Month Contract Lorien's Public Sector client are currently recruiting for an Information Officer to join on a 2 month initial contract. The successful candidate will have the following skills/knowledge: Experience of responding to Freedom of Information requests. Experience of responding to Data Subject Requests, particularly Subject Access Requests. Knowledge of working with Microsoft packages such as Excel, Word, Teams. Knowledge of inbox management, case management and triage of work Should this position be of interest please submit your CV and I will be in contact as required. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Your new company A well known software company within Glasgow. They are once again expanding their busy team due to a new growth period, due to their track record of going above and beyond for their clients. They are seeking a self motivated individual with ambitions to grow and develop their career along with the business. Your new role As a principal developer, you will be responsible for leading a team of developers and report directly to the Head of Software Engineering. You will provide technical guidance to your team, whilst also producing clean and maintainable code and leading by example through setting the example of best practice. You will also be coaching, developing and mentoring your team to drive and widen the capability of your wider function, as well as dealing with stakeholders both internal and external. As such, you will deal with both technical and non-technical staff and engage with client staff to give updates and assess capability, delivery and align expecatations with their requirements. What you'll need to succeed The successful candidate will have experience of the following; Previous experience in consultancy or business development would be advantageous but not essential. Comfortable presenting ideas to clients. Proficient in translating product and business requirements into technical solutions. Forward-thinking and proactive mindset. Technical Expertise: Extensive experience with public cloud technologies, cloud hosting, containers, and networking design patterns, primarily using Microsoft Azure. Proficient in .NET/C# development. Strong understanding of building and integrating with APIs. Optional but desirable understanding of DXP solutions (eg, Umbraco, Sitecore, Optimizely). Project Planning and Documentation: Familiarity with considerations for planning a project's technical roadmap to align with organisational goals and growth. Skilled at capturing and documenting non-functional requirements throughout project delivery. Solution Architecture: Experienced in designing solutions and application architecture to meet project needs and future vision. Team Support and Troubleshooting: Able to support teams by analysing issues from a high-level perspective and prioritising/delegating technical approaches for resolution. Proficient in planning and hosting technical workshops, engaging with project stakeholders, and collaborating with third parties. What you'll get in return - Salary £70,000-£80,000 - Hybrid Working; 2 days per week in office - Career Development; the company have a track record of helping upskill and help you reach your potential - 34 days holiday (Increasing with each year of service up to 5 days) - 10% pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/04/2024
Full time
Your new company A well known software company within Glasgow. They are once again expanding their busy team due to a new growth period, due to their track record of going above and beyond for their clients. They are seeking a self motivated individual with ambitions to grow and develop their career along with the business. Your new role As a principal developer, you will be responsible for leading a team of developers and report directly to the Head of Software Engineering. You will provide technical guidance to your team, whilst also producing clean and maintainable code and leading by example through setting the example of best practice. You will also be coaching, developing and mentoring your team to drive and widen the capability of your wider function, as well as dealing with stakeholders both internal and external. As such, you will deal with both technical and non-technical staff and engage with client staff to give updates and assess capability, delivery and align expecatations with their requirements. What you'll need to succeed The successful candidate will have experience of the following; Previous experience in consultancy or business development would be advantageous but not essential. Comfortable presenting ideas to clients. Proficient in translating product and business requirements into technical solutions. Forward-thinking and proactive mindset. Technical Expertise: Extensive experience with public cloud technologies, cloud hosting, containers, and networking design patterns, primarily using Microsoft Azure. Proficient in .NET/C# development. Strong understanding of building and integrating with APIs. Optional but desirable understanding of DXP solutions (eg, Umbraco, Sitecore, Optimizely). Project Planning and Documentation: Familiarity with considerations for planning a project's technical roadmap to align with organisational goals and growth. Skilled at capturing and documenting non-functional requirements throughout project delivery. Solution Architecture: Experienced in designing solutions and application architecture to meet project needs and future vision. Team Support and Troubleshooting: Able to support teams by analysing issues from a high-level perspective and prioritising/delegating technical approaches for resolution. Proficient in planning and hosting technical workshops, engaging with project stakeholders, and collaborating with third parties. What you'll get in return - Salary £70,000-£80,000 - Hybrid Working; 2 days per week in office - Career Development; the company have a track record of helping upskill and help you reach your potential - 34 days holiday (Increasing with each year of service up to 5 days) - 10% pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
KYC Screening SME - Glasgow - £375 inside IR35 My consultancy client are currently looking for an SME to come in and help with KYC screening, utilising the following skill set: SME - Team Lead-esque role, asking as the Subject Matter Expert for the "doers" to raise queries, escalations, steer the team and provide guidance At least 3 years of KYC Screening experience Customer verification and validation Sanctions/AML/Fincrime understanding Keen eye for detail The contract will run up until the end of 2024 with a view to extend. The expectation will be 3 days per week in office in Glasgow and the rate is £375 per day inside IR35. They can conduct interviews ASAP but could wait a 2 week notice. If this role is of interest, please apply now for immediate consideration. KYC Screening SME - Glasgow - £375 inside IR35
17/04/2024
Project-based
KYC Screening SME - Glasgow - £375 inside IR35 My consultancy client are currently looking for an SME to come in and help with KYC screening, utilising the following skill set: SME - Team Lead-esque role, asking as the Subject Matter Expert for the "doers" to raise queries, escalations, steer the team and provide guidance At least 3 years of KYC Screening experience Customer verification and validation Sanctions/AML/Fincrime understanding Keen eye for detail The contract will run up until the end of 2024 with a view to extend. The expectation will be 3 days per week in office in Glasgow and the rate is £375 per day inside IR35. They can conduct interviews ASAP but could wait a 2 week notice. If this role is of interest, please apply now for immediate consideration. KYC Screening SME - Glasgow - £375 inside IR35
IT Channel and Content Manager (Internal Comms) INSIDE IR35 £350 p/d Scotland (onsite 2/3 days a week) 12 months ASAP Start We are recruiting for one of our major clients based in Scotland, who are looking for creative and passionate Internal Communications professional to join their Change team. Responsibilities: Development and Coordination of Internal Communications - Maintain a clear IT internal communications calendar, timely preparation and planning to maximise engagement and the effectiveness of the communications. Developing the Effectiveness of the IT Internal Communication Channels - Bring in creative ideas to advance the team as well as implementing new digital solutions. Develop, Design and Deliver IT Content successfully. IT Channel Management & Continuous Improvement - Utilise established methods to evaluate effectiveness of communications and make incremental improvements. Essential Skills/Experience: Have a flair for creating visually impactful communications using infographics and basic animations/gifs. Effective content creation skills, including strong copywriting, an eye for design, video creation. Stakeholder management. Able to manage multiple initiatives concurrently. Second to none communication skills. Up to date knowledge of different communications tools and platforms, understanding how these can be used to best effect. Communication Channel expertise. Sharepoint/M365 Suite (including video editing solutions)/Canva. Previous experience of using Poppulo/similar distribution tools (eg Slack/Mentimeter). IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
17/04/2024
Project-based
IT Channel and Content Manager (Internal Comms) INSIDE IR35 £350 p/d Scotland (onsite 2/3 days a week) 12 months ASAP Start We are recruiting for one of our major clients based in Scotland, who are looking for creative and passionate Internal Communications professional to join their Change team. Responsibilities: Development and Coordination of Internal Communications - Maintain a clear IT internal communications calendar, timely preparation and planning to maximise engagement and the effectiveness of the communications. Developing the Effectiveness of the IT Internal Communication Channels - Bring in creative ideas to advance the team as well as implementing new digital solutions. Develop, Design and Deliver IT Content successfully. IT Channel Management & Continuous Improvement - Utilise established methods to evaluate effectiveness of communications and make incremental improvements. Essential Skills/Experience: Have a flair for creating visually impactful communications using infographics and basic animations/gifs. Effective content creation skills, including strong copywriting, an eye for design, video creation. Stakeholder management. Able to manage multiple initiatives concurrently. Second to none communication skills. Up to date knowledge of different communications tools and platforms, understanding how these can be used to best effect. Communication Channel expertise. Sharepoint/M365 Suite (including video editing solutions)/Canva. Previous experience of using Poppulo/similar distribution tools (eg Slack/Mentimeter). IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sanderson have been asked by one of our clients to help them recruit a Senior Java Engineer into a growing team to help design, implement and maintain software that underpins their client offering. This is an exciting opportunity for the right candidate to add huge value and really make a technical difference. ideally the relevant Engineers will have a mix of the following tech stack & skills; A strong background and knowledge base in Java Have had some exposure to JavaScript web frameworks such as ReactJS & VueJS Have worked in an Agile development environment ideally using modern DevOps practices Knowledgeable in writing automated tests Worked with either relational (SQLServer, PL/SQL) or non-relational (MongoDB, CosmoDB) databases Be comfortable working alongside BA's & Test Engineers as well as the wider business to deliver effective software solutions Our client is also offering very flexible hybrid working so please get in touch for an informal conversation to learn more details about this opportunity.
16/04/2024
Full time
Sanderson have been asked by one of our clients to help them recruit a Senior Java Engineer into a growing team to help design, implement and maintain software that underpins their client offering. This is an exciting opportunity for the right candidate to add huge value and really make a technical difference. ideally the relevant Engineers will have a mix of the following tech stack & skills; A strong background and knowledge base in Java Have had some exposure to JavaScript web frameworks such as ReactJS & VueJS Have worked in an Agile development environment ideally using modern DevOps practices Knowledgeable in writing automated tests Worked with either relational (SQLServer, PL/SQL) or non-relational (MongoDB, CosmoDB) databases Be comfortable working alongside BA's & Test Engineers as well as the wider business to deliver effective software solutions Our client is also offering very flexible hybrid working so please get in touch for an informal conversation to learn more details about this opportunity.
Computer Futures - London & S.E(Permanent and Contract)
Glasgow, Lanarkshire
I'm currently recruiting for an Electronic Engineer for a 6 month contract. If you're interested please apply with an up to date CV! Location: Hybrid - Central Scotland IR35: Outside Rate: £55 per hour Contract: 6 months Start date: ASAP My client are looking for an Electronic Engineer to come in for a 6 month contract. In this role you will be looking at reverse engineering the current products and looking at the best approach for testing. SKILLS Electronic engineering - Analogue/digital Test development Schematic capture - Altium Documentation EMC Safety critical experience If you're interested please apply with an up to date CV! Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
16/04/2024
Project-based
I'm currently recruiting for an Electronic Engineer for a 6 month contract. If you're interested please apply with an up to date CV! Location: Hybrid - Central Scotland IR35: Outside Rate: £55 per hour Contract: 6 months Start date: ASAP My client are looking for an Electronic Engineer to come in for a 6 month contract. In this role you will be looking at reverse engineering the current products and looking at the best approach for testing. SKILLS Electronic engineering - Analogue/digital Test development Schematic capture - Altium Documentation EMC Safety critical experience If you're interested please apply with an up to date CV! Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
Role: Protection & Control Engineer Location: Hybrid Role; Expected to work in the office 50% of the time any of the core offices Glasgow, Perth, Aberdeen, or Inverness Duration: 6 months Contract: Inside IR35 Details below: Qualified to a minimum of HND level in Electrical Engineering. - Demonstrable technical skills in Transmission protection and control specification and scheme design, as well as the skills to calculate protection settings for implementation. - Confidence to technically assess engineering problems and critically assess a range of technical solutions. - Good communication skills, with the ability to demonstrate diligence and prioritise tasks, as well as a thorough understanding of relevant legislation, including CDM and ESQCR, and the implications of this for Transmission network management. - Ideally, candidates should be Chartered Engineers or working towards this. - Ideally, experience with Protection & Control Engineering on UK projects
15/04/2024
Project-based
Role: Protection & Control Engineer Location: Hybrid Role; Expected to work in the office 50% of the time any of the core offices Glasgow, Perth, Aberdeen, or Inverness Duration: 6 months Contract: Inside IR35 Details below: Qualified to a minimum of HND level in Electrical Engineering. - Demonstrable technical skills in Transmission protection and control specification and scheme design, as well as the skills to calculate protection settings for implementation. - Confidence to technically assess engineering problems and critically assess a range of technical solutions. - Good communication skills, with the ability to demonstrate diligence and prioritise tasks, as well as a thorough understanding of relevant legislation, including CDM and ESQCR, and the implications of this for Transmission network management. - Ideally, candidates should be Chartered Engineers or working towards this. - Ideally, experience with Protection & Control Engineering on UK projects
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
12/04/2024
Full time
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
12/04/2024
Full time
Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime