Provide Consulting Ltd
Aylesbury, Buckinghamshire
25/03/2024
Full time
Field Service Engineer - Up to £34,000, Company Car, Laptop I am working with an established supplier of photocopier and printer solutions, they are seeking a Field Service Engineer, to work in and around the Aylesbury, Hertfordshire area. As a key member of the team, you will be responsible for the maintenance and servicing of photocopiers and printers at various customer sites. Roles and responsibilities: Servicing, maintaining, and performing emergency repairs on photocopiers at customer sites. Diagnosing issues, replacing damaged components, reassembling equipment, reinstalling software, and testing repairs Efficiently and safely driving to customer sites, maintaining vehicle cleanliness and legality, and ensuring timely service Accurate reporting of job closures, including response times and part bookings Basic installation of new machines at customer sites Ability to contact customers for remote support calls. Familiarity with software applications like Papercut and SafeQ. Skills and experience: Experience with printer installations, troubleshooting, support and maintenance. Experience working with Konica Minolta machines. Demonstrated technical proficiency and capability to diagnose and resolve equipment issues. Skilled in accurately documenting job details and maintaining comprehensive call records. Strong communication abilities and a commitment to providing excellent customer service. If you feel this could be a good fit for you then please apply for further steps!