Claremont Consulting Ltd
Croydon, Surrey
18/04/2024
Full time
Reporting to the ERP Lead, this position is responsible for the support and maintenance of the ERP system and ERP-related applications. The role will cover analysing, troubleshooting and solving technical issues with a high degree of customer (user, stakeholder, supplier) interaction. To be considered for this position candidates will need to have an in-depth knowledge of ERP solutions; understanding the technical and functional aspects of ERP and ability to modify and customise solutions to meet business needs. A background with direct 'hands on' experience in multiple ERP systems is required. Duties will include: Support the current Dynamic NAV ERP platforms and associated applications Escalate support issues and collaborate with local IT functions and end users in the resolution of issues. Provide a quality Helpdesk service to ensure that all end user queries and problems are logged and resolved in a timely manner. Support business applications including (but not limited to) barcode scanning/MCLNet, EDI, logistics solutions and time management Undertake duties associated with ERP migration/transition. Undertake upgrades for existing ERP-related Document software change requests and build technical solutions to meet business Implement new applications and interface to existing Undertake thorough testing of Produce user documentation and conduct end user Roll out solution enhancements Adhere to development policies and group IT Assist with periodic reviews of current working practices and express ideas to improve efficiency and IT standards to IT management. Deliver projects components and/or full life cycle projects in accordance with agile or waterfall project methodologies. Keep up to date with the latest technology Other duties as directed To be considered for the position candidates will need to be able to demonstrate Microsoft Dynamics NAV 2016, Oracle SaaS ERP or SAP ERP business process integration. At least 3 years continuous experience as an ERP specialist In-depth knowledge of ERP development tools, coding languages, and business Efficient personal organisational, prioritisation and time management Exceptional interpersonal, collaboration, communication and working relationship Ability to communicate (translate) technical information to a non-technical audience Practical analytical and problem-solving Ability to take the initiative and remove barriers to progress on work To be considered for these excellent roles please send your CV to me, Martin Warner, and I will get back to you ASAP