Fruition IT Resources Limited
Southampton, Hampshire
15/04/2024
Full time
Role : Service Manager Salary : (up to) £50,000 Location : Remote with occasional trips to Southampton Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted one of the UK's best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their mindset towards continuous incremental improvement which is reflected throughout the business. You will work with the Managed Services, Cloud and Application Teams to understand usage and find innovative ways to further improve an already industry leading service. Key Requirements 1 year of experience in the Service Manager role Background in customer service with a commitment to delivering high-quality experiences Proficiency in delivering engaging presentations Willingness to drive service quality enhancements and process improvements collaboratively Ability to work autonomously with focus and determination We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.