Summer-Browning Associates
Croydon, Surrey
18/04/2024
Project-based
We are looking for an Oracle Fusion support Team Manager to work within the public sector. Location: Hybrid - Croydon - 2 days per month attendance About the role : Improvement Programme for its Oracle-hosted Fusion ERP platform which provides the clients operational backbone across finance, procurement and HR (ie, ERP and HCM). The ideal candidates will have a proven Support Team Management experience , with the following skills/experience: Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties- including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access control, licensing, audit monitoring) Experience of running a support team using a help desk ticketing system (we use Freshdesk) covering 1st, 2nd, and 3rd line support processes knowledge and experience of Oracle Fusion SaaS-hosted solution - ideally both ERP and HCM modules (ERP is a higher priority)