Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
28/03/2024
Project-based
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
L1 Support Consultant My client, a large consultancy, is in need of an L1 Support Consultant for a 12 month contract based on-site in Brussels, Belgium. The ideal candidate will have strong experience in L1 Desktop support. Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with relevant experience in a similar role, Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client, Strong soft skills, including reliability, punctuality, and a positive attitude. The ideal candidate will speak Fluent French and Dutch.
28/03/2024
Project-based
L1 Support Consultant My client, a large consultancy, is in need of an L1 Support Consultant for a 12 month contract based on-site in Brussels, Belgium. The ideal candidate will have strong experience in L1 Desktop support. Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with relevant experience in a similar role, Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client, Strong soft skills, including reliability, punctuality, and a positive attitude. The ideal candidate will speak Fluent French and Dutch.
SAP EWM Consultant My client, a large consultancy, is in need of an SAP EWM Consultant for a 6 month contract based in Cork involving European travel, requiring 3 days per week on-site in Cork. The ideal candidate will have strong experience as a SAP EWM Consultant with a focus on end-to-end user training, Operational experience using SAP EWM in a warehouse setting, In-depth knowledge of SAP Extended Warehouse Management (EWM) and its integration with other SAP modules (MES would be an advantage), Strong communication and presentation skills, Ability to tailor training programs to different user levels and needs, Project management experience and the ability to work in Global Cross-Functional and diverse teams, SAP certification in EWM is a plus but not a requirement. The ideal candidate will be able to travel freely in Europe without the need of a visa.
26/03/2024
Project-based
SAP EWM Consultant My client, a large consultancy, is in need of an SAP EWM Consultant for a 6 month contract based in Cork involving European travel, requiring 3 days per week on-site in Cork. The ideal candidate will have strong experience as a SAP EWM Consultant with a focus on end-to-end user training, Operational experience using SAP EWM in a warehouse setting, In-depth knowledge of SAP Extended Warehouse Management (EWM) and its integration with other SAP modules (MES would be an advantage), Strong communication and presentation skills, Ability to tailor training programs to different user levels and needs, Project management experience and the ability to work in Global Cross-Functional and diverse teams, SAP certification in EWM is a plus but not a requirement. The ideal candidate will be able to travel freely in Europe without the need of a visa.