The Opportunity: We're on the lookout for an Intelligent Transport Systems (ITS)/Transport Technology Consultant to assist in the development of highways technology schemes and solutions that will shape the digital roadmap for roadside technology asset improvements and rollouts. You'll operate in a Front End Consultancy role in a client facing position, understanding and analysing their needs, challenges and goals and providing expert advice and recommendations on how to optimize and enhance current and future roadside technology solutions. This role will attract those in Front End ITS Consultancy that want greater autonomy and career opportunities. Likewise it could also suit someone with a scheme design background using motorway technology assets (CCTV/MIDAS/SVD/ERT/MS3/4) and infrastructure. Both types of profile will need exceptional communication (written and verbal) and analytical skills, who can deliver professional consultancy services. Skills and Experience: A degree or equivalent experience in a technology based engineering discipline (electronic/electrical engineering, communications, etc.) Experience of design roadside technology schemes calculations and drawings, along with the ability to communicate these in a non-technical way A broad, but in depth understanding of technology aimed at the transport/mobility sector (sensors, camera, IoT devices, V2I, etc.) Exceptional communication, client/stakeholder management and analytical abilities, with prior client facing experience into transport related public sector bodies (National Highways, TfL, TfGM, etc.) Full UK Driving Licence Please call James Sample here at ISR to learn more
23/04/2024
Full time
The Opportunity: We're on the lookout for an Intelligent Transport Systems (ITS)/Transport Technology Consultant to assist in the development of highways technology schemes and solutions that will shape the digital roadmap for roadside technology asset improvements and rollouts. You'll operate in a Front End Consultancy role in a client facing position, understanding and analysing their needs, challenges and goals and providing expert advice and recommendations on how to optimize and enhance current and future roadside technology solutions. This role will attract those in Front End ITS Consultancy that want greater autonomy and career opportunities. Likewise it could also suit someone with a scheme design background using motorway technology assets (CCTV/MIDAS/SVD/ERT/MS3/4) and infrastructure. Both types of profile will need exceptional communication (written and verbal) and analytical skills, who can deliver professional consultancy services. Skills and Experience: A degree or equivalent experience in a technology based engineering discipline (electronic/electrical engineering, communications, etc.) Experience of design roadside technology schemes calculations and drawings, along with the ability to communicate these in a non-technical way A broad, but in depth understanding of technology aimed at the transport/mobility sector (sensors, camera, IoT devices, V2I, etc.) Exceptional communication, client/stakeholder management and analytical abilities, with prior client facing experience into transport related public sector bodies (National Highways, TfL, TfGM, etc.) Full UK Driving Licence Please call James Sample here at ISR to learn more
The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a Real Time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members Please call James Sample here at ISR to learn more?
23/04/2024
Full time
The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a Real Time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members Please call James Sample here at ISR to learn more?
Skills and Experience: Minimum of 3-5 years of experience in commercial software development with expertise in leading frameworks and a range of languages (JavaScript, Django, Python, Java and C# .NET) Experienced as a hands-on, full-stack developer, leading technical teams through example and serving as a mentor in software engineering best practices Proficiency in software engineering methodologies including design patterns, microservice architectures, and secure-by-design strategies, with an understanding of Cloud Security Principles Solid experience in implementing DevOps, continuous integration/continuous deployment (CI/CD) and test automation Experience with cloud-native SaaS and PaaS environments, DevOps type environments, skilled in database design and implementation, using technologies such as SQL and NoSQL Role and Responsibilities: Lead agile teams dedicated to supporting projects for national digital services, developing the applications and solutions of the future Take charge of end-to-end support for their cloud-native digital services, working with your clients on regular basis to understand requirements, budgets and delivery expectations of their end-clients Ensure an outstanding client experience by consistently meeting SLAs, KPIs and contractual obligations to your end-clients, managing expectations and providing a professional consulting perspective in your approach Cultivate strong client and internal team relationships through open communication and transparency with both your team, your peer group and end-clients N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
23/04/2024
Full time
Skills and Experience: Minimum of 3-5 years of experience in commercial software development with expertise in leading frameworks and a range of languages (JavaScript, Django, Python, Java and C# .NET) Experienced as a hands-on, full-stack developer, leading technical teams through example and serving as a mentor in software engineering best practices Proficiency in software engineering methodologies including design patterns, microservice architectures, and secure-by-design strategies, with an understanding of Cloud Security Principles Solid experience in implementing DevOps, continuous integration/continuous deployment (CI/CD) and test automation Experience with cloud-native SaaS and PaaS environments, DevOps type environments, skilled in database design and implementation, using technologies such as SQL and NoSQL Role and Responsibilities: Lead agile teams dedicated to supporting projects for national digital services, developing the applications and solutions of the future Take charge of end-to-end support for their cloud-native digital services, working with your clients on regular basis to understand requirements, budgets and delivery expectations of their end-clients Ensure an outstanding client experience by consistently meeting SLAs, KPIs and contractual obligations to your end-clients, managing expectations and providing a professional consulting perspective in your approach Cultivate strong client and internal team relationships through open communication and transparency with both your team, your peer group and end-clients N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
The Opportunity: Our client offer a great working environment in a culture that promotes personal and professional growth through collective-working, ongoing collaboration, teamwork, and mentoring. As well giving you the opportunity to work on cutting edge digital projects which will affect our day to day lives. Skills and Experience: Experience of AWS technologies and infrastructure, best practices, implementation and support (including involvement in Well Architected Reviews) ideally for large, public-sector organisations Experience in delivering high quality, practical design documentation for AWS-based services Practical hands-on experience in the establishment, configuration, development, automation, monitoring, and support of enterprise Cloud services including working with in-house teams and external 3rd parties to provide coaching and skills transfer, supporting transition to DevOps ways of working Experience in the practical application of AWS Native Platform as a Service capabilities to reduce the need for bespoke code, and ensure applications are scalable, reliable and secure Play a leading role in our Engineering Community of Practice, driving innovation and best practice adoption as part of an energised community of engineers Help upskill and coach other team members, providing ongoing mentoring and on-the-job training as and when appropriate N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Edward here at ISR to learn more .
23/04/2024
Full time
The Opportunity: Our client offer a great working environment in a culture that promotes personal and professional growth through collective-working, ongoing collaboration, teamwork, and mentoring. As well giving you the opportunity to work on cutting edge digital projects which will affect our day to day lives. Skills and Experience: Experience of AWS technologies and infrastructure, best practices, implementation and support (including involvement in Well Architected Reviews) ideally for large, public-sector organisations Experience in delivering high quality, practical design documentation for AWS-based services Practical hands-on experience in the establishment, configuration, development, automation, monitoring, and support of enterprise Cloud services including working with in-house teams and external 3rd parties to provide coaching and skills transfer, supporting transition to DevOps ways of working Experience in the practical application of AWS Native Platform as a Service capabilities to reduce the need for bespoke code, and ensure applications are scalable, reliable and secure Play a leading role in our Engineering Community of Practice, driving innovation and best practice adoption as part of an energised community of engineers Help upskill and coach other team members, providing ongoing mentoring and on-the-job training as and when appropriate N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Edward here at ISR to learn more .
The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level. Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members Proficient in continuous service improvement using agile methodologies (Scrum, etc.) Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
23/04/2024
Full time
The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level. Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members Proficient in continuous service improvement using agile methodologies (Scrum, etc.) Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
23/04/2024
Full time
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
The Opportunity: You will be joining a peer group of specialists across digital transformation and IT consulting as a Business Development Director to lead, support and manage across a range of Government sector end-client accounts. Skills and Experience: Experience managing high value government sector end-clients (c£5million plus +) Familiar with the Crown Commercial Framework and the bid process, along with exposure to Government Digital Services (GDS) Experience developing strong client relationships with the ability to negotiate contracts, and building rapport with senior stakeholders Experience leading enterprise-level digital transformation including Artificial Intelligence, and analytics initiatives Role and Responsibilities: Helping to evolve our client's government-sector accounts and provide value propositions for transformation services and product lines Leveraging your experience and knowledge of digital services to develop strong client relationships, negotiating contracts and building rapport with senior stakeholders Providing support and guidance to government end clients and become a technology ambassador for the company in healthcare, securing profitable business and enhancing our client's reputation in their areas of specialisation N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Edward here at ISR to learn more?
22/04/2024
Full time
The Opportunity: You will be joining a peer group of specialists across digital transformation and IT consulting as a Business Development Director to lead, support and manage across a range of Government sector end-client accounts. Skills and Experience: Experience managing high value government sector end-clients (c£5million plus +) Familiar with the Crown Commercial Framework and the bid process, along with exposure to Government Digital Services (GDS) Experience developing strong client relationships with the ability to negotiate contracts, and building rapport with senior stakeholders Experience leading enterprise-level digital transformation including Artificial Intelligence, and analytics initiatives Role and Responsibilities: Helping to evolve our client's government-sector accounts and provide value propositions for transformation services and product lines Leveraging your experience and knowledge of digital services to develop strong client relationships, negotiating contracts and building rapport with senior stakeholders Providing support and guidance to government end clients and become a technology ambassador for the company in healthcare, securing profitable business and enhancing our client's reputation in their areas of specialisation N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Edward here at ISR to learn more?
IT Field Engineer M4 Corridor (90% out on the road client sites between Bristol and Reading) £25,000 per year Plus Company Vehicle + Bonuses 25 days holiday plus bank holidays, Pension, Life Insurance etc. Skills and Experience: Deploy and install IT equipment, including Switches, access points, TVs, and computer equipment, at customer sites. Attend customer sites to complete PPM activity (equipment checklists & cleaning) Maintain stock inventory at your location - collect and return items to a designated location Provide accurate weekly time and expense sheets. Complete detailed and accurate reports for each job attended. Liaise with the service desk and projects team to confirm work orders and resolve issues at customer sites. Demonstrate an understanding of Trust Systems ISO Certifications and the obligations within this role. To demonstrate an understanding of Trust Systems ISO certifications and the obligations within this role Previous experience in shop fitting, IT installation or data cabling would be advantageous but not essential - full training will be provided. Existing IPAF, CSCS, ECS cards would be advantageous but not essential. Physically fit and able to perform tasks that involve extensive manual handling, use of ladders, and power tools. Hold a full UK driving license, as extensive travel throughout the UK and occasionally overseas is required The Opportunity: My client are currently seeking an IT Field Service Engineer to join their dynamic team - although this is a technology focused role, it would suit someone who has done previous shop fit-outs, office installations, etc. as there will be some manual labour involved on some projects. In this role, you will be responsible for travelling along the M4 Corridor to install enclosures and networking/Wi-Fi equipment for their clients and there will be opportunities to carry-out IT equipment replacements, decommissioning of set-ups and deploying equipment to meet customer requirements on a per project basis. NB: This role is physically demanding and will involve significant time spent away from home due to travel requirements. Please call John Noonan here at ISR Recruitment to learn more?
19/04/2024
Full time
IT Field Engineer M4 Corridor (90% out on the road client sites between Bristol and Reading) £25,000 per year Plus Company Vehicle + Bonuses 25 days holiday plus bank holidays, Pension, Life Insurance etc. Skills and Experience: Deploy and install IT equipment, including Switches, access points, TVs, and computer equipment, at customer sites. Attend customer sites to complete PPM activity (equipment checklists & cleaning) Maintain stock inventory at your location - collect and return items to a designated location Provide accurate weekly time and expense sheets. Complete detailed and accurate reports for each job attended. Liaise with the service desk and projects team to confirm work orders and resolve issues at customer sites. Demonstrate an understanding of Trust Systems ISO Certifications and the obligations within this role. To demonstrate an understanding of Trust Systems ISO certifications and the obligations within this role Previous experience in shop fitting, IT installation or data cabling would be advantageous but not essential - full training will be provided. Existing IPAF, CSCS, ECS cards would be advantageous but not essential. Physically fit and able to perform tasks that involve extensive manual handling, use of ladders, and power tools. Hold a full UK driving license, as extensive travel throughout the UK and occasionally overseas is required The Opportunity: My client are currently seeking an IT Field Service Engineer to join their dynamic team - although this is a technology focused role, it would suit someone who has done previous shop fit-outs, office installations, etc. as there will be some manual labour involved on some projects. In this role, you will be responsible for travelling along the M4 Corridor to install enclosures and networking/Wi-Fi equipment for their clients and there will be opportunities to carry-out IT equipment replacements, decommissioning of set-ups and deploying equipment to meet customer requirements on a per project basis. NB: This role is physically demanding and will involve significant time spent away from home due to travel requirements. Please call John Noonan here at ISR Recruitment to learn more?