21 joburi disponibile

Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit an IT/AV Service Delivery Officer on a permanent basis. The salary range is £25,138 - £28,759 per annum. Responsibilities: - Provide professional and customer focused 2nd line IT/AV support and routine maintenance for a wide range of desktop, laptop, mobile, printing, audio visual and video conferencing technologies. - Support the effective delivery of operating systems - Windows, MacOS, - iOS and Android and various software applications for students and staff. - Responsible for resolving assigned 2nd line IT/AV incidents and service requests as per agreed service levels. - Promptly & appropriately escalate complex incidents which cannot be resolved to senior colleagues or third line support teams. - Provide support for IT/AV equipment in classrooms, labs and other teaching spaces. - Manage IT/AV assets and consumables and report on stock levels as required. - Carry out routine network and telephony support tasks, such as patching. - Update user guides and knowledgebase articles to assist colleagues and the IT Service Desk to resolve common incidents. - Work with colleagues to ensure the integrity and security of systems and data is maintained at all times. - Assist in the training of interns or student helpers. - Foster positive relationships with stakeholders across the University - Provide evening and weekend IT/AV support for internal and external events from time to time and on a rota basis. - Undertake continuous professional development. - Carry out any other duties as prescribed by the Head of IT and Corporate Services temporarily or on a continuing basis, as may reasonably be required, commensurate with the grade. - Responsibilities and duties may be subject to amendment over time as the role develops and/or priorities and requirements evolve. Essential Skills: - HNC/HND in a computer related discipline and/or relevant experience. - Experience of delivering 2nd line IT/AV support, in a large and complex environment. - Ability to troubleshoot and resolve a wide range of IT/AV issues. - Experience of using Microsoft 365 applications. - Customer focused with excellent communication skills. - Ability to work well autonomously and as part of a team - Willingness to learn and develop new skills. Desirable Skills: - Educated to degree level in a computer related discipline. - ITIL Foundation certification.  If you would like to hear more about this opportunity please get in touch.

IT Service Desk Analyst (Hybrid) Up to £30K (DoE) 2 days from home, 3 days in office. Our client is a solid global entity going through an extended period of growth. They are looking for an IT Service Desk Analyst to join their global IT support team providing 1st line support out of their offices in Crowborough. This role is paying up to £30,000 and offers hybrid flexible working (3 days a week in the office). You will be joining their team to help support a number of IT issues providing remote and telephone support to home and office users. The ideal candidate will have the following skills: 2 - 3 years IT Support Experience Experience working with Office 365 Experience with Active Directory Experience with Windows operating systems This role is paying up to £30,000. Their offices are based in Crowborough and is easily commutable from Brighton, Eastbourne, Burgess Hill and Crawley. The role is hybrid with 3 days in the office & 2 days from home. If you think this role sounds right for you then send your CV over to ARC IT recruitment right away. Please note: All salaries are dependent on experience.

Are you a passionate IT enthusiast looking for a rewarding opportunity? Look no further! One of our well-established clients based in Fareham is seeking a talented IT Support Analyst to join their dynamic team. As a part of their organisation, you will be troubleshooting, supporting, diagnosing, resolving technical issues, both remotely and in-person, and maintaining IT equipment within the business. You will be the first point of contact for users seeking IT assistance, providing prompt and friendly support. What they can offer you: Salary of up to £27K 25 days annual leave + Bank holidays Pension Scheme Private Health Care Full career support and ongoing training Key Responsibilities: Perform daily IT checks each morning to ensure all of our systems are performing correctly and to rectify or escalate any issues. Install new PC's and software, RF Guns and printers. To action basic networking tasks. Perform triage and troubleshoot various systems, including SAP, SAGE, Windows 10 & 11, Windows Servers and Microsoft Office 365. Manage the telephone system and ensure its smooth operation. Document and escalate complex problems to the appropriate second and third-line support teams or Managed Service Provider (MSP) for further assistance. Collaborate with team members to efficiently resolve IT-related problems. Provide excellent customer service, ensuring users are kept informed about the status and progress of their support requests. Maintain accurate records of support requests, resolutions, and user interactions. Essential Skills: Proven experience in a similar IT support role, preferably in a help desk environment. Familiarity with hardware systems including RF Guns, Zebra printers, and PC configurations. Proficient in telephone system management. Excellent problem-solving skills and ability to think creatively. Exceptional customer service skills with a friendly and helpful demeanor. Strong verbal and written communication skills. Ability to work effectively in a fast-paced and dynamic team environment. Detail-oriented with excellent organisations and time management skills. Ability to prioritise and manage multiple tasks simultaneously. Relevant certifications or IT qualifications are a plus. If you have experience in a similar role and are looking for your next challenge, please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

JOB TITLE: DV Cleared Technical Support Specialist LOCATION: Aldermaston onsite DAY RATE: £145-155 WORKING HOURS: standard office Holding DV clearance is a must ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 1st line software Support Engineer with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The successful candidate will be someone who can provide first rate customer service. Responsibilities will include providing Helpdesk/Web support through remote tools, telephone assistance and email support. Ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs. We're looking for someone to support our continuous service improvement program, proactively contribute to our knowledge management program, and bring ideas and innovation to our service. DETAILED JOB DESCRIPTION: * Manage incoming phone calls/self-service requests/alerts and resolve at first point of contact or make appropriate routing decisions * Proactively drive tickets and workflows and assertively chase any tickets in queues that are ageing * Troubleshoot Windows Operating Systems and MS Office Suite, including Visio, Project and Access * Diagnose and resolve a wide variety of hardware and software faults using remote desktop tools such as password resets, installing printer drivers, reinstallation of applications, and Outlook profile issues. * Author processes, knowledge articles and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Demonstrate the ability to methodically work through issues * Achieve high levels of customer satisfaction The site benefits from a restaurant, coffee shop, parking and good public transport links. DESIRABLE SKILLS/QUALIFICATIONS: * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Working knowledge of Microsoft Windows 10 and Office 365 * The candidate should have experience of Active Directory including admin functions * High level understanding of Network infrastructure, LAN, WAN, TCP/IP knowledge * Software application delivery via SCCM * Using remote desktop control applications * HP Service Manager 9 and ServiceNow If you have the skill required, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Job title: 1st Line Support Analyst Location: Norwich Duration: 2 months (with possibility of extension) Hours: 5 days per on-site week, 9am to 5pm Your new role As a 1st Line Support Analyst, you will be responsible for providing technical support and customer service to clients using a range of IT products and services. You will be the first point of contact for customers and will resolve simple technical issues and queries or escalate them to other support technicians as appropriate. You will also help with setting up and managing user profiles and passwords, and assist with the development of standards and procedures to prevent further problems. Key responsibilities: Taking customer enquiries by phone, email, live chat and social media Diagnosing, examining and resolving IT issues related to hardware, software, network or peripherals Logging and tracking all support requests using a ticketing system Escalating or delegating unresolved issues to second line support or third line support as needed Following up with customers to ensure satisfaction and closure of issues Updating and maintaining the knowledge base and documentation Contributing to the improvement of IT support processes and services What you'll need to succeed Essential skills and qualifications: A minimum of one year of experience in a similar role or relevant IT qualification A broad understanding of technical procedures and products Excellent communication and customer service skills Ability to work independently and as part of a team Ability to prioritise and manage multiple tasks Ability to troubleshoot and problem-solve effectively Proficient in Microsoft Office applications and Windows operating systems Desirable skills and qualifications: Experience with ITIL framework and service desk software Knowledge of cloud computing, cybersecurity and networking Certification in CompTIA A+, Microsoft or Cisco What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Staying ahead in a candidates' market means finding the right opportunity isn't enough. At Hays we'll provide you with the specific interview support, up-to-date industry insights and knowledge that give you the confidence you need to succeed. We take the time to get to know you, to help you shape the career you want. Because at Hays, we're Working for your tomorrow. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Support Engineer required by an established technology company located near Farnborough. This is a varied role administering all aspects of the company's IT infrastructure including communications, PCs, peripherals, software, networks, and Servers. The IT Support Engineer will be responsible for Providing 1st and 2nd line support for internal users via telephone, web-based tools and email Recording and monitor service requests via helpdesk management software The administration of the IT infrastructure including communications, PCs, peripherals, software, networks and Servers. Equipment installations including, but not limited to PCs, laptops, printers, network Switches etc Essential experience Office365 Windows 10/11 Network switching, cabling, patching TCP/IP, DNS, DHCP SNMP, IP security Sophos security products Experience in any of the following would be advantageous, but is not essential. ITIL Software application deployment via Active Directory or similar Azure management Firewalls technologies Network configuration & management If you are seeking a role of this nature please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Skills and Experience: A minimum of five years of working on a support desk or in an IT role Has industry certifications from recognised vendors eg Microsoft, Cisco, VMware (desirable) Experience of leading teams of technical engineers Ability to work under pressure and manage own time on a busy helpdesk Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Excellent customer service skills Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Providing 3rd Line technical assistance to a range of businesses of different sizes, across different industries Acting as a point of escalation for 1st Line and 2nd Line engineers, helping them with their understanding Acting a technical lead in response to any episodes of incident management Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: You will be expected to be able to work both independently and as part of a team and manage multiple priorities in a fast-paced environment. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also provide mentorship for both 1st and 2nd Line Engineers and work on multiple different projects.

NO SPONSORSHIP SENIOR APPLICATIONS SPECIALIST SALARY: $105k - $121k plus discretionary bonus $1200 - $10k LOCATION: CHICAGO, IL hybrid - 3 days remote Looking for a candidate to be a part of the application services team supporting 85% of all applications. All Microsoft applications, Back Office third party, desktop, Microsoft 365. Windows server 2008 r2 2012 IIS SQL scripts. Must know Back End server technologies, web applications. This is not a help desk support position. - The Application Services Team handle the nuts to bolts of all applications, anywhere from vendor management with 3rd party applications, engineering, customization, testing, to working with the Desktop team in deploying and supporting technical issues. -It should be distinguished that this is not a help desk role, as this team consists of application specialists that the Helpdesk team contacts when in need of expert level application support, that has access to the vendors for additional tech support. Summary of the role: The Senior Applications Specialist is responsible for supporting the Firm's core IT systems such as Office 365, conference room management, workflows, document processing and non-standard desktop applications. Tickets will be sent to this Specialist through ServiceNow to resolve. They also work directly with the business owners from various administrative departments (ie KM, Facilities, Marketing, Records, Docketing, Business Development, etc.) to provide technology guidance, coordination and support to meet the needs of the business. Working with other IT Teams, this position reviews, analyzes, tests, implements, upgrades and provides ongoing support for technical processes and products which support the business owners' existing and new initiatives. This position is responsible for end-to-end implementation administration and support, including but not limited to the Back End server configuration and the desktop components, of on premise and cloud based enterprise systems. Team structure and culture: -Total of 5 team members, three Senior Applications Specialists, one Junior Applications Specialist, and the Applications Manager -Especially collaborative and communicative team that is constantly supporting one another. Qualifications: -Bachelor's degree and/or equivalent combination of education, training, and experience (4 years) -A minimum of seven years' experience supporting Windows Server versions. (2012/2016/2019). -A minimum of five years' experience supporting, implementing and/or configuring: -No less than 7 years of experience total -Experience with any or all of the following Desktop applications; Microsoft 365, ad ins, Gwabbit, CompuLaw, Innova, Adobe Acrobat, Filetrail, Server Apps, etc. -Desktop application integration procedures and tools; Web server installations (IIS, Tomcat, etc. - various versions); Third party web based applications; Third party applications to use with Active Directory authentication; and/or Web communication protocols and Firewall rules, Microsoft Group Policies, and load balancer configurations. -Previous experience in software evaluation, integration, and testing. -Previous experience in software evaluation, integration, testing and distribution. -Previous experience breaking down business processes into technology requirements. -Knowledge of Windows Server 2008/2008 R2/2012 including IIS. -Ability to write basic to moderate SQL scripts. -Must have experience with both server and web applications. -Windows Server and Window Server IIS (web component) - HUGE REQUIREMENT -Legal experience (plus)

Senior Hardware Field Service Engineer We have an exciting opportunity for a Senior Hardware Field Service Engineer to join our client on a permanent basis covering the South West London area. As a Hardware/Field Service/Server engineer you will have: server Hardware Break fix experience - Servers across the board, HP/Lenovo/Dell, good experience and knowledge is essential. Laptop/Server accreditations and retail experience would be desirable * There will be a requirement to cover on call on a rota basis Monday to Monday including weekends. Suitable candidates for this role will need a willingness to be flexible around travel and work hours. * This role offers a company car, tools, laptop, mobile phone. All expenses and mileage will be paid for and there will be overtime available plus an on call rate paid * Shifts will start at 08:30am and be 7.5 hours long. The Senior Hardware Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report in to Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. * Any additional activity as directed by Senior Management. Key Experience Needed * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where applicable * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Senior Hardware Field Service Engineer We have an exciting opportunity for a Senior Hardware Field Service Engineer to join our client on a permanent basis covering the North East area. Candidates must be based within 30 minutes from the centre of Newcastle. As a Hardware/Field Service/Server engineer you will have: server Hardware Break fix experience - Servers across the board, HP/Lenovo/Dell, good experience and knowledge is essential. Laptop/Server accreditations and retail experience would be desirable * There will be a requirement to cover on call on a rota basis Monday to Monday including weekends. Suitable candidates for this role will need a willingness to be flexible around travel and work hours. * This role offers a company car, tools, laptop, mobile phone. All expenses and mileage will be paid for and there will be overtime available plus an on call rate paid * Shifts will start at 08:30am and be 7.5 hours long. The Senior Hardware Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report in to Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. * Any additional activity as directed by Senior Management. Key Experience Needed * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where applicable * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District/Remote Flexibility - Accessible from Carlisle, Cockermouth, Penrith Workington & Windermere £30,000 - £37,000 depending on experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design. Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contracting incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Fortinet, Cisco, Ubiquiti etc. + Knowledge of Veeam, ShadowProtect, Datto, and ESET solutions would be a bonus. Non-Technical Skills: Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well presented alongside good written and verbal English skills. + Full valid UK driver's licence. Desired Skills: + Ability to work from home using equipment assigned by us. + Recent Microsoft or industry certifications and a willingness to upgrade certifications and partake in continued personal development. Interested? Apply here for a fast-track path to the Hiring Manager Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

IT Support Engineer Derby Permanent £21,000 - £24,000 (DOE) IT Support Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Must have a full UK Driving Licence and have reliable access to a car. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally in October/November 2023: Providing both remote and face-to-face IT support to 1st/2nd line level for a diverse range of customers. Ensuring IT incidents are logged and managed via the IT Helpdesk, and visiting customer sites to resolve IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows, Active Directory (AD), Servers, DNS/DHCP, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits include: performance bonus + pension + healthcare + support to gain IT qualifications + more.

Prestigious opportunity for a 1st Line IT Support Analyst with a market leading Energy company based in Warrington. Following a period of significant growth, we are expanding our Technology team to build on our success story! As one of a team of 1st Line IT Support Analysts, you will act as on-site front line support for business users and visitors requiring IT assistance, ensuring that every contact is logged, resolved or escalated to the appropriate team for resolution. As a 1st line IT Support Analyst you will log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the users so that they are informed of task progress including closure of raised tickets. If you possess a combination of some of the following skills then, LETS TALK! A good technical understanding of computers, networks and communication systems PC and network fault-finding skills Knowledge of Windows 10 Excellent MS Office skills Superb communication skills Good telephone manner Patience and understanding when communicating with users Time Management skills Willingness to help and train others In return, you will be rewarded with ongoing career development and training in an enviable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Service Desk, Helpdesk, 1st Line Support, Windows OS, Active Directory, MS Office, ServiceNow, Service Now My Surrey based client urgently requires a Service Desk Analyst to be based in their offices in Leatherhead, Surrey. The key duties for this role is to be the first point of contact for 4000+ users, logging service tickets, which need to be added to ServiceNow/Assyst and assigned to the correct business function. We are looking for a Helpdesk/Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office. Our ideal candidate will have previous experience working on a busy service desk whilst approaching each incident in a logical manner against SLA's. Being the first point of contact for all IT related incidents, you will need to be articulate (written & oral), have an excellent telephone manner and be comfortable supporting users of all levels. The key deliverables for this role are as follows: Provide 1st Line telephone support and escalate calls to 2nd/3rd Line where necessary Log calls via call logging software (Assyst, ServiceNow) Ensure that your call queue is managed daily and within KPI/SLA guidelines Providing first time fixes for incidents logged (Email/Password resets, hardware failures, email issues, Network connectivity etc.) As an experienced Service Desk Analyst, you will be familiar working in a pressured environment whilst maintaining your composure and professionalism.

Systems Administrator SW London - Fulltime onsite Up to £45k + benefits Are you a Systems Administrator and are seeking a new job in London? Deerfoot IT Recruitment is helping a global design practice recruit a Systems Administrator, and the role comes with a salary of up to 45K and a benefits package (3% pension, death in service, critical illness, generous maternity and paternity allowance, cycle to work scheme, summer and winter parties, daily tea (biscuits/cakes), beer/wine on Fridays, great culture to support work life balance) As a Systems Administrator, you will provide second/third-level support to project teams and departments whilst serving as an escalation point and advisory to first-line support. You will champion the support desk as needed guiding the team in a timely resolution of support tickets. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Maintain and secure hardware, which includes Switches, Routers, Firewall, AV and communications platforms etc Support and develop virtual and physical server and desktop infrastructure, apps and communication platforms. Maintain healthy server and storage infrastructure. Ensure consistent backup and archive processes are being fulfilled. Mentor/coach staff on the use of systems and security. OS patching maintenance, driver and software updates. To apply for this IT Systems Administrator role, you will need experience in providing 3rd line support, Windows 2016/2019 Server, Azure Office 365 and Exchange online, Zoom and MS Teams. You will also require experience in the following: Intermediate level networking skills. TCP/IP and routing. OSI network stack understanding Active Directory 2016. AD Group policy management. If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. To apply for this Full time Systems Administrator job in London, please contact Deerfoot IT Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate positive in partnership with Ecology. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.

You will provide 3rd line support via the ICT service desk. The role will require you to deploy, configure and maintain infrastructure, line of business applications and hardware within the network. Main Responsibilities: 3rd Line End User Support Diagnose, resolve and document issues escalated via the ICT Service Desk. Investigate the root cause of problems, document, and communicate any identified fixes to the Service Delivery Manager. Work with the Service Delivery Manager to investigate and resolve issues escalated to problem management. Configuration and maintenance of Microsoft Azure subscription - including but not limited to Servers, networking, WVD, FSLogix, security policies etc. Deploy and configure new hardware within the organisation including end user devices, Servers, network equipment etc. Configure system backups. Provide 3rd line support in the event of backup failures or anomalies. Configure and monitor security devices and applications. Troubleshoot and document anomalies or failure of services. Regular reviews of Firewall and switch configurations to ensure cybersecurity posture of the association remains high. You will ideally have: Either a Degree in ICT or at least three professional level qualifications Previous experience in a 3rd line role Experience of hosted cloud configuration, administration, and licensing - preferably Microsoft Azure. Previous experience in the configuration, maintenance and troubleshooting of Windows Server 2016 and above. Previous experience with Windows Virtual Desktop or similar. Active Directory, DNS, DHCP, Group Policy. Windows 10 Operating Systems. PC, Server, and networking hardware technical knowledge. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me. I am a Recruitment Consultant for Hays, specialising in Technology for Belfast, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Support Engineer - Birmingham (West Midlands) £25,000 - £40,000 We are currently partnered with a small, yet successful Managed service provider based in Coleshill (Birmingham), that is looking to grow their helpdesk support team due to growth and further investment. As the Support Engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and visiting customer sites (mileage/expenses are paid) The new hire will need to be confident with a variety of technologies, as you will be dealing with a number of different customers on a day-to-day basis. This is a great opportunity for someone in a 2nd line background who is looking for 3rd line experience and responsibilities. To be considered for the Support Engineer role: Good communication Proven experience working in an MSP or Telecoms company Experience working on a variety of different customers, not being focused on 1 or 2 customers A full driving license and a car Day to day responsibilities will include: Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Experience required for the Support Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- An ability to explain technical problems in a simple way to end users at all levels within the business. Experience with RMM solutions. Experience with backup software. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

Are you ready to take your IT career to new heights? Our client is seeking a talented IT Technician to join their ranks and become a pivotal player in driving customer-focused excellence. If you're enthusiastic about expanding your skill set, accelerating your career, and collaborating within an innovative, forward-thinking environment, then this role is tailor-made for you. About our client: Our client is one of the world's foremost providers of flight data analysis services, leading the charge in revolutionising aviation safety. By connecting cutting-edge analysis services to flight data from around the globe, we're making the skies safer for all. Our client has a dynamic team of over 1,400 individuals, working across 12 UK sites, to deliver groundbreaking capabilities in air, land, sea, space, and cyber domains. Their mission is to enhance safety and security for military, security, and commercial customers worldwide. The Role: IT Technician - Customer Support As an IT Technician, you'll play a crucial role in ensuring aviation safety. You won't be confined to a desk; you'll be the point of contact for our clients and customers, providing top-notch technical support. Your responsibilities will include building, maintaining, and deploying applications using tools like Jenkins, creating user accounts, setting permissions, and resolving issues. Additionally, you'll be setting up laptops for our internal users. Why choose us? Our client believes in making your work-life balance a top priority, offering flexible working practices and a hybrid working pattern that allows you to divide your time between our office and your home. Here are just a few of the perks you'll enjoy: - Office Located in Whiteley, Hampshire - Flexible working hours , condensed or reduced schedules - 25 days of annual leave (plus bank holidays), with the option to buy/sell up to 5 days - Private medical insurance with the choice of family cover - Up to 7% employer contribution to the pension scheme - Life Assurance up to 10x your salary - Group income protection - Additional perks like a health care cash plan , dental insurance , gym membership , critical illness cover , and a cycle-to-work scheme - Employee assistance program for mental health and well being support In this role, you'll have the opportunity to: - Collaborate with technology peers across different teams to provide cross-functional services - Automate manual processes using Scripting tools like Bash - Manage and maintain systems on both private and public cloud services - Deploy applications, from broad systems to micro-service provisioning - Maintain high-quality documentation of infrastructure and escalation procedures Essential Skills: - Proficiency in Linux operating systems like Ubuntu, Debian , and Redhat - Familiarity with Shell Scripting - Experience in CI tools, including Jenkins administration and configuration - Good understanding of collaborative tools like JIRA and Confluence - Basic knowledge of Git and its branching and merging strategies - Experience working with both Linux and Windows - Experience with Secure File Transfer Protocol (SFTP) Desirable skills: - Knowledge of container technology, including Docker, Docker-Swarm, and Kubernetes - Familiarity with "Infrastructure as Code" tools like Puppet or Ansible - Working knowledge of relational databases such as MySQL and PostgreSQL - Experience with load balancers like Nginx and HAProxy If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.