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NO SPONSORSHIP Technology Operations - Linux, Windows, IBM, UC4 LOCATIONS: CHICAGO, IL Hybrid 3 days onsite and 2 days remote - 2nd shift Tuesday - Saturday 230pm - 11pm cst Level 1 - monitoring processes, driving improvements, production control support. storage cloud linux unix storage networking incident response first level maintain logs records uc4/control m windows IBM Technology Operations is responsible for monitoring the production environment. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Support the execution and troubleshooting of scheduling jobs. Provide first-level support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Qualifications Basic knowledge of ITIL principles Working knowledge of Scheduling applications/tools (UC4/Control M) Basic understanding of Network Basic understanding of Unix/Linux Basic understanding Windows Basic understanding Storage Basic knowledge of IBM JCL Understands technical monitoring and metrics Sophisticated understanding of enterprising technology 3+ years of OS/390 JCL and IBM utilities 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 3+ years working knowledge of an open systems scheduling product (UC4). Some knowledge of cloud environment