PF1Professional Services, Inc. Florida, United States
Title: Telecom Administrator Department: Information Technology Reports To : Sr. Network Engineer Status: Full-time/Exempt Summary: The Telecom Administrator is primarily responsible for installing, operating, provisioning, and maintaining the corporate telephony infrastructure components including IP telephones, SIP and T1/PRI based telephone switching equipment, teleconferencing equipment. Essential Duties/Responsibilities: Provisions, analyzes and resolves problems related to telecommunications systems' software and hardware. Researches and evaluates the capabilities and costs of new and available technologies, and makes recommendations regarding improvements, purchases and cost-saving measures. Maintains, tags and documents cabling systems, equipment racks, equipment cabinets, racking systems, backboards and telephony circuits. Maintains inventory of all telecommunications equipment including telephone handsets and replacement switching equipment. Provides 2nd level support desk tickets related to end-user telephone issues and general telephone communications problems. Responsible for network and telephone user moves, adds and changes. Oversees, mediates and documents escalation of telephony issues and installations with appropriate support vendors. Supervisory Responsibilities: The position does not have any supervisory responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following behaviors: Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity. Administrative Skills: Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions. Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges. Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions. Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team. Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers. Required Skills: Five or more years related experience and/or training or equivalent combination of education and experience in telecommunications, IP telephony, traditional telephone service and computer networking. Basic knowledge of networking products including Switches, Routers, and Firewalls. Use of TCP/IP protocols and troubleshooting techniques. A general understanding of IP telephony protocols such as H.323 and SIP. Knowledge of DHCP, DNS, and Group Policy. Demonstrated ability in the use of intermediate computer networking operations, basic installation, configuration and trouble-shooting of various networking products including advanced features of various external packages as required. Knowledge and experience supporting Cisco Systems, Ruckus and Shoretel network equipment is preferred. Knowledge and experience with VPN and VOIP technologies. Knowledge and experience with Microsoft Office 2016 or later - Office 365 is a plus. Knowledge of Microsoft Server products including Terminal Services/Remote Desktop Services, Exchange, and SharePoint. Communicates effectively. Work independently, require minimal supervision. Customer focused. Ability to manage relationships in a fast-paced environment, while demonstrating. persistence and problem-solving skills.