*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow CMDB Technical Lead. This technical lead is focused on the administration and implementation of CMDB & ITOM platform. Responsibilities: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. The CMDB Tech Lead will be responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and designing/implementing CSDM architecture. Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Assist in the maintenance and upgrades of existing ServiceNow platform. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10 years' experience in software development, design, and architecture 4+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
20/06/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow CMDB Technical Lead. This technical lead is focused on the administration and implementation of CMDB & ITOM platform. Responsibilities: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. The CMDB Tech Lead will be responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and designing/implementing CSDM architecture. Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Assist in the maintenance and upgrades of existing ServiceNow platform. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10 years' experience in software development, design, and architecture 4+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
Job Title: Firewall Engineer - Network Security Specialist Location: Leeds Type: Full-Time | Reports To: Network Operations Manager/Head of Managed Services Salary: £45,000 Shift Pattern: Rotating shifts or business hours (based on operational needs) About Us We are a leading cybersecurity reseller and MSP delivering end-to-end security solutions. Our expert team powers proactive monitoring, management, and incident response to safeguard clients' networks, apps, and infrastructure. As our managed Firewall and NOC services expand, we need a skilled NOC/Firewall Engineer with hands-on expertise in Check Point, Fortinet, or Palo Alto Networks to ensure secure, seamless network connectivity. The Role You will be the frontline technical expert in our 24/7 Network Operations Center, owning the daily monitoring, configuration, troubleshooting, and incident resolution of client Firewalls and network security infrastructure. This hands-on position demands sharp technical skills and the ability to thrive in a fast-paced, client-focused environment. What You'll Do Manage & Monitor: Operate client Firewalls, VPNs, and network devices using advanced monitoring platforms and vendor tools. Configure & Update: Implement Firewall rule changes, security policies, NAT, and routing on Check Point, Fortinet, or Palo Alto gear. Troubleshoot & Resolve: Investigate connectivity, performance, and security incidents swiftly, meeting SLA requirements. Maintain & Optimize: Conduct regular health checks and maintenance of Firewall appliances and infrastructure. Collaborate: Work closely with SOC, professional services, and engineering teams to tackle complex incidents. Document & Communicate: Keep detailed records of changes and resolutions, providing clear status updates to clients. Onboard: Assist in integrating new clients and devices into our managed services platform. What We're Looking For Must Have: 2-4+ years in network operations or Firewall support. Proven hands-on experience with Check Point (R80.x, SmartConsole, Gaia), Fortinet (FortiGate, FortiManager), or Palo Alto Networks (PAN-OS, Panorama) . Strong networking fundamentals: TCP/IP, routing, NAT, VPN, DNS, VLANs. Expertise with Firewall rule sets, traffic troubleshooting, and log analysis. Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools. Excellent communication and client service skills. Nice to Have: Relevant certifications (CCSA/CCSE, NSE4/NSE5, PCNSE). Experience with high-availability Firewall setups and failover. Scripting or automation skills (Python, Bash). Knowledge of ITIL and service management practices. Familiarity with cloud networking/security (AWS, Azure). Eames Consulting is acting as an Employment Agency in relation to this vacancy.
19/06/2025
Full time
Job Title: Firewall Engineer - Network Security Specialist Location: Leeds Type: Full-Time | Reports To: Network Operations Manager/Head of Managed Services Salary: £45,000 Shift Pattern: Rotating shifts or business hours (based on operational needs) About Us We are a leading cybersecurity reseller and MSP delivering end-to-end security solutions. Our expert team powers proactive monitoring, management, and incident response to safeguard clients' networks, apps, and infrastructure. As our managed Firewall and NOC services expand, we need a skilled NOC/Firewall Engineer with hands-on expertise in Check Point, Fortinet, or Palo Alto Networks to ensure secure, seamless network connectivity. The Role You will be the frontline technical expert in our 24/7 Network Operations Center, owning the daily monitoring, configuration, troubleshooting, and incident resolution of client Firewalls and network security infrastructure. This hands-on position demands sharp technical skills and the ability to thrive in a fast-paced, client-focused environment. What You'll Do Manage & Monitor: Operate client Firewalls, VPNs, and network devices using advanced monitoring platforms and vendor tools. Configure & Update: Implement Firewall rule changes, security policies, NAT, and routing on Check Point, Fortinet, or Palo Alto gear. Troubleshoot & Resolve: Investigate connectivity, performance, and security incidents swiftly, meeting SLA requirements. Maintain & Optimize: Conduct regular health checks and maintenance of Firewall appliances and infrastructure. Collaborate: Work closely with SOC, professional services, and engineering teams to tackle complex incidents. Document & Communicate: Keep detailed records of changes and resolutions, providing clear status updates to clients. Onboard: Assist in integrating new clients and devices into our managed services platform. What We're Looking For Must Have: 2-4+ years in network operations or Firewall support. Proven hands-on experience with Check Point (R80.x, SmartConsole, Gaia), Fortinet (FortiGate, FortiManager), or Palo Alto Networks (PAN-OS, Panorama) . Strong networking fundamentals: TCP/IP, routing, NAT, VPN, DNS, VLANs. Expertise with Firewall rule sets, traffic troubleshooting, and log analysis. Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools. Excellent communication and client service skills. Nice to Have: Relevant certifications (CCSA/CCSE, NSE4/NSE5, PCNSE). Experience with high-availability Firewall setups and failover. Scripting or automation skills (Python, Bash). Knowledge of ITIL and service management practices. Familiarity with cloud networking/security (AWS, Azure). Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
* Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Release Management Engineering. Candidate will work closely and collaboratively with Product Owners, Development, QA, Technical and Business teams to lead a sustainable Change and Release process. This role will have full responsibility for the release management life cycle, including but not limited to understanding individual and team specific release requirements, ensuring streamlined releases result in cadenced, organized, and successful outcomes. Responsibilities: Direct one or more team(s) responsible for the establishment, documentation, and maintenance of Change and Release management processes and procedures Be accountable for the end-to-end release process Coordinate the scheduling of Change and Releases and maintain the release calendar Work with technical and business teams to prioritize and scope scheduled releases Manage risks and resolves issues that affect release scope, schedule and quality Direct and participate in release meetings Ensure accurate weekly release reporting Direct the team(s) responsible for the creation and managing of release branches Work with development and source code management to understand impacts of branches and code merges Be accountable for Go-Live activities including the execution of the deployment Plans Direct automation and the development of scripts and automation tools used to continuously improve the release process Work with other technical team members to resolve all release related issues Direct release review/retrospection meetings, gather feedback and ensure improvements are incorporated for future releases Drive and direct continuous improvement through trend reporting analysis and metrics management |Serve as an advocate for release management, communicating release management processes and procedures throughout the company and assisting teams with adoption Continually work towards making improvements in the release process Stay current on trends and regulations to ensure effectiveness and compliance Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. [Required] 10+ years of previous release and/or project management experience, (Solid understanding of project management principles preferred) [Required] Expert knowledge of the Software Development Life Cycle (SDLC) and Agile delivery methods [Required] Strong collaboration and partnership skills to work with Development, infrastructure, operations and business teams [Required] Expert experience working in an Agile environment [Required] Expert troubleshooting skills [Required] Have a flexible mindset with the ability to change as knowledge and conditions change, whether those changes are technical or business driven [Required] Willingness to support and execute the current release and deployment model in parallel to developing automation of the processes [Required] Strong collaboration and partnership skills to work with Development, infrastructure, operations and business teams Technical Skills: [Required] Experience with source control tools such as SVN [Required] Knowledge of DevOps and automation software such as Harness or similar. Excellent understanding of overall CICD pipelines and implementation. [Required] Experience with Microsoft Office desktop tools (Word, Excel and Powerpoint) [Required] 5+ years of previous Change and Release experience, (solid understanding of SDLC, ITIL and the Change and Release Management cycle) [Required] Expert knowledge of the ServiceNow platform including the Change and Release modules [Required] Solid understanding and experience of AWS, cloud computing, Middleware and database technologies Education and/or Experience: [Required] Bachelor's degree in Information Systems, Computer Science or related field or an equivalent combination of education and work experience [Preferred] Masters degree [Required] 10+ years of experience [Required] Experience in the financial industry [Required] Expert experience working in an Agile environment [Required] Experience leading a team Certifications ITIL
19/06/2025
Full time
* Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Release Management Engineering. Candidate will work closely and collaboratively with Product Owners, Development, QA, Technical and Business teams to lead a sustainable Change and Release process. This role will have full responsibility for the release management life cycle, including but not limited to understanding individual and team specific release requirements, ensuring streamlined releases result in cadenced, organized, and successful outcomes. Responsibilities: Direct one or more team(s) responsible for the establishment, documentation, and maintenance of Change and Release management processes and procedures Be accountable for the end-to-end release process Coordinate the scheduling of Change and Releases and maintain the release calendar Work with technical and business teams to prioritize and scope scheduled releases Manage risks and resolves issues that affect release scope, schedule and quality Direct and participate in release meetings Ensure accurate weekly release reporting Direct the team(s) responsible for the creation and managing of release branches Work with development and source code management to understand impacts of branches and code merges Be accountable for Go-Live activities including the execution of the deployment Plans Direct automation and the development of scripts and automation tools used to continuously improve the release process Work with other technical team members to resolve all release related issues Direct release review/retrospection meetings, gather feedback and ensure improvements are incorporated for future releases Drive and direct continuous improvement through trend reporting analysis and metrics management |Serve as an advocate for release management, communicating release management processes and procedures throughout the company and assisting teams with adoption Continually work towards making improvements in the release process Stay current on trends and regulations to ensure effectiveness and compliance Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. [Required] 10+ years of previous release and/or project management experience, (Solid understanding of project management principles preferred) [Required] Expert knowledge of the Software Development Life Cycle (SDLC) and Agile delivery methods [Required] Strong collaboration and partnership skills to work with Development, infrastructure, operations and business teams [Required] Expert experience working in an Agile environment [Required] Expert troubleshooting skills [Required] Have a flexible mindset with the ability to change as knowledge and conditions change, whether those changes are technical or business driven [Required] Willingness to support and execute the current release and deployment model in parallel to developing automation of the processes [Required] Strong collaboration and partnership skills to work with Development, infrastructure, operations and business teams Technical Skills: [Required] Experience with source control tools such as SVN [Required] Knowledge of DevOps and automation software such as Harness or similar. Excellent understanding of overall CICD pipelines and implementation. [Required] Experience with Microsoft Office desktop tools (Word, Excel and Powerpoint) [Required] 5+ years of previous Change and Release experience, (solid understanding of SDLC, ITIL and the Change and Release Management cycle) [Required] Expert knowledge of the ServiceNow platform including the Change and Release modules [Required] Solid understanding and experience of AWS, cloud computing, Middleware and database technologies Education and/or Experience: [Required] Bachelor's degree in Information Systems, Computer Science or related field or an equivalent combination of education and work experience [Preferred] Masters degree [Required] 10+ years of experience [Required] Experience in the financial industry [Required] Expert experience working in an Agile environment [Required] Experience leading a team Certifications ITIL
NO SPONSORSHIP Internal Audit Information Technology & Security SALARY: $80k - $108k - $110 plus 10% bonus LOCATION: Chicago, IL 3 days onsite and 2 days remote Looking for a candidate with a BS Degree, 2 years audit related experience in conducting risk-based information, technology and security audits. Project cyber security review and internal audit standards AICPA, IIA IPPF COBIT NIST CSF This role will support independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations Qualifications: Experience working in a complex, fast paced environment. [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Technical Skills: Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Education and/or Experience: Bachelors degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits.
18/06/2025
Full time
NO SPONSORSHIP Internal Audit Information Technology & Security SALARY: $80k - $108k - $110 plus 10% bonus LOCATION: Chicago, IL 3 days onsite and 2 days remote Looking for a candidate with a BS Degree, 2 years audit related experience in conducting risk-based information, technology and security audits. Project cyber security review and internal audit standards AICPA, IIA IPPF COBIT NIST CSF This role will support independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for determining the sufficiency of management's controls and activities related to the management of regulatory, operational, and strategic risks and presenting recommendations for improvements to the engagement team. Support the team on delivery of assigned audits within the annual audit plan. Support the team confirming a professional auditee experience. Owning the audit quality, accuracy of results, and delivery in a timely manner. Proactively identify regulatory, operational, and/or strategic risks to the organization and bring them to your engagement team. Evaluate exceptions or inefficient practices for root causes and propose advice and recommendations for achievable solutions. Leading audits related to organization changes including business requirements definitions, technology implementations Qualifications: Experience working in a complex, fast paced environment. [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). [Preferred] Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Technical Skills: Microsoft Office applications [Preferred] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Preferred] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Workday [Preferred] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Education and/or Experience: Bachelors degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. 2+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits.
Request Technology - Robyn Honquest
McLean, Virginia
NO SPONSORSHIP ServiceNow CMDB Architect/Product Lead 130-180K + Bonus $20k Location: McLean, VA - ON SITE 5 DAYS A WEEK Full relocation Looking for a ServiceNow CMDB architect - operational and governance to drive strategy architect. CMDB ITSM CMDB ITOM discovery service mapping APM SAM pro SPM developing implementing CSDM architecture design and implementing design workflows integrations optimize the performance of CMDB 8-10 years You will play a significant role in designing, architecting, implementing, and maintaining a Configuration Management Database (CMDB) system. This role involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners. Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
18/06/2025
Full time
NO SPONSORSHIP ServiceNow CMDB Architect/Product Lead 130-180K + Bonus $20k Location: McLean, VA - ON SITE 5 DAYS A WEEK Full relocation Looking for a ServiceNow CMDB architect - operational and governance to drive strategy architect. CMDB ITSM CMDB ITOM discovery service mapping APM SAM pro SPM developing implementing CSDM architecture design and implementing design workflows integrations optimize the performance of CMDB 8-10 years You will play a significant role in designing, architecting, implementing, and maintaining a Configuration Management Database (CMDB) system. This role involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners. Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow CMDB Architect/Product Lead. The architect will focus on CMDB architecture, operational and governance strategy, Service Mapping, Discovery, ITSM, ITOM, Workflows, etc. Responsibilities: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. Responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Develop the most effective technical solutions to meet business requirements. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
18/06/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow CMDB Architect/Product Lead. The architect will focus on CMDB architecture, operational and governance strategy, Service Mapping, Discovery, ITSM, ITOM, Workflows, etc. Responsibilities: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. Responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Develop the most effective technical solutions to meet business requirements. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Release Engineering. This director will lead a team focused on change/release management, end to end release process, go-live activities for Agile development plans. Responsibilities: Direct one or more team(s) responsible for the establishment, documentation, and maintenance of Change and Release management processes and procedures Be accountable for the end-to-end release process Coordinate the scheduling of Change and Releases and maintain the release calendar Work with technical and business teams to prioritize and scope scheduled releases Manage risks and resolves issues that affect release scope, schedule and quality Direct the team(s) responsible for the creation and managing of release branches Work with development and source code management to understand impacts of branches and code merges Be accountable for Go-Live activities including the execution of the deployment Plans Direct automation and the development of scripts and automation tools used to continuously improve the release process Work with other technical team members to resolve all release related issues Direct release review/retrospection meetings, gather feedback and ensure improvements are incorporated for future releases Drive and direct continuous improvement through trend reporting analysis and metrics management |Serve as an advocate for release management, communicating release management processes and procedures throughout the company and assisting teams with adoption Qualifications: Bachelor's degree in Information Systems, Computer Science or related field or an equivalent combination of education and work experience ITIL Certification 10+ years of previous release and/or project management experience, (Solid understanding of project management principles preferred) Expert knowledge of the Software Development Life Cycle (SDLC) and Agile delivery methods Expert experience working in an Agile environment Expert troubleshooting skills Willingness to support and execute the current release and deployment model in parallel to developing automation of the processes Experience with source control tools such as SVN Knowledge of DevOps and automation software such as Harness or similar. Excellent understanding of overall CICD pipelines and implementation. Experience with Microsoft Office desktop tools (Word, Excel and Powerpoint) 5+ years of previous Change and Release experience, (solid understanding of SDLC, ITIL and the Change and Release Management cycle) Expert knowledge of the ServiceNow platform including the Change and Release modules Solid understanding and experience of AWS, cloud computing, Middleware and database technologies
18/06/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Release Engineering. This director will lead a team focused on change/release management, end to end release process, go-live activities for Agile development plans. Responsibilities: Direct one or more team(s) responsible for the establishment, documentation, and maintenance of Change and Release management processes and procedures Be accountable for the end-to-end release process Coordinate the scheduling of Change and Releases and maintain the release calendar Work with technical and business teams to prioritize and scope scheduled releases Manage risks and resolves issues that affect release scope, schedule and quality Direct the team(s) responsible for the creation and managing of release branches Work with development and source code management to understand impacts of branches and code merges Be accountable for Go-Live activities including the execution of the deployment Plans Direct automation and the development of scripts and automation tools used to continuously improve the release process Work with other technical team members to resolve all release related issues Direct release review/retrospection meetings, gather feedback and ensure improvements are incorporated for future releases Drive and direct continuous improvement through trend reporting analysis and metrics management |Serve as an advocate for release management, communicating release management processes and procedures throughout the company and assisting teams with adoption Qualifications: Bachelor's degree in Information Systems, Computer Science or related field or an equivalent combination of education and work experience ITIL Certification 10+ years of previous release and/or project management experience, (Solid understanding of project management principles preferred) Expert knowledge of the Software Development Life Cycle (SDLC) and Agile delivery methods Expert experience working in an Agile environment Expert troubleshooting skills Willingness to support and execute the current release and deployment model in parallel to developing automation of the processes Experience with source control tools such as SVN Knowledge of DevOps and automation software such as Harness or similar. Excellent understanding of overall CICD pipelines and implementation. Experience with Microsoft Office desktop tools (Word, Excel and Powerpoint) 5+ years of previous Change and Release experience, (solid understanding of SDLC, ITIL and the Change and Release Management cycle) Expert knowledge of the ServiceNow platform including the Change and Release modules Solid understanding and experience of AWS, cloud computing, Middleware and database technologies
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs. Responsibilities: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. Qualifications: Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices
18/06/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs. Responsibilities: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. Qualifications: Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs. Responsibilities: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. Qualifications: Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices
18/06/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs. Responsibilities: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. Qualifications: Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs. Responsibilities: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. Qualifications: Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices
18/06/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs. Responsibilities: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. Qualifications: Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required. 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow CMDB Architect/Product Lead. The architect will focus on CMDB architecture, operational and governance strategy, Service Mapping, Discovery, ITSM, ITOM, Workflows, etc. Responsibilities: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. Responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Develop the most effective technical solutions to meet business requirements. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
18/06/2025
Full time
*We are unable to sponsor as this is a permanent Full time role* *5 Days Onsite* A prestigious company is looking for a ServiceNow CMDB Architect/Product Lead. The architect will focus on CMDB architecture, operational and governance strategy, Service Mapping, Discovery, ITSM, ITOM, Workflows, etc. Responsibilities: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. Responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Develop the most effective technical solutions to meet business requirements. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
We are hiring a ServiceNow Developer (Contract - London) to join a leading global IT client on an exciting project. Join an Exciting Project! Job Title: ServiceNow Platform Developer Location: London, UK Type: Contract Work Mode: Hybrid Job Summary: We are seeking a skilled ServiceNow Platform Developer for a contract role based in London . The ideal candidate will be responsible for the end-to-end development, configuration, and optimization of ServiceNow applications and integrations, ensuring high-quality delivery aligned with platform best practices. Key Responsibilities: Platform Development & Configuration Develop and configure Custom Applications, UI Policies, Business Rules, Client Scripts. Implement and maintain Workflows, Flow Designer flows, and Integration Hub spokes. Support integrations using REST, SOAP, MID Server, Kafka, etc. Translate architecture/designs into scalable, performant code aligned with ServiceNow standards. Performance Optimization Profile and debug scripts, workflows, and queries to identify bottlenecks. Optimize GlideRecord, ACL performance, background jobs, and indexing. Collaborate with architects on performance improvement strategies. Code Quality & Technical Debt Identify and resolve technical debt in custom modules. Participate in code reviews; refactor and write clean, modular code following best practices. Testing & Validation Conduct unit and regression testing; assist with performance testing. Use Instance Scan, Script Tracer, Debug Logs, etc. to troubleshoot and resolve issues. Agile Collaboration & Demo Readiness Actively participate in Agile/Scrum ceremonies. Collaborate with BAs, Product Owners, and Developers to ensure business alignment. Prepare instances for demos/UATs: data setup, role mapping, and environment cleanup. Lead technical demos and ensure environments are stable and performance-tested. Release Support Define/manage release readiness criteria from a technical standpoint. Support bi-weekly feature releases, ensuring smooth and reliable delivery. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
18/06/2025
Project-based
We are hiring a ServiceNow Developer (Contract - London) to join a leading global IT client on an exciting project. Join an Exciting Project! Job Title: ServiceNow Platform Developer Location: London, UK Type: Contract Work Mode: Hybrid Job Summary: We are seeking a skilled ServiceNow Platform Developer for a contract role based in London . The ideal candidate will be responsible for the end-to-end development, configuration, and optimization of ServiceNow applications and integrations, ensuring high-quality delivery aligned with platform best practices. Key Responsibilities: Platform Development & Configuration Develop and configure Custom Applications, UI Policies, Business Rules, Client Scripts. Implement and maintain Workflows, Flow Designer flows, and Integration Hub spokes. Support integrations using REST, SOAP, MID Server, Kafka, etc. Translate architecture/designs into scalable, performant code aligned with ServiceNow standards. Performance Optimization Profile and debug scripts, workflows, and queries to identify bottlenecks. Optimize GlideRecord, ACL performance, background jobs, and indexing. Collaborate with architects on performance improvement strategies. Code Quality & Technical Debt Identify and resolve technical debt in custom modules. Participate in code reviews; refactor and write clean, modular code following best practices. Testing & Validation Conduct unit and regression testing; assist with performance testing. Use Instance Scan, Script Tracer, Debug Logs, etc. to troubleshoot and resolve issues. Agile Collaboration & Demo Readiness Actively participate in Agile/Scrum ceremonies. Collaborate with BAs, Product Owners, and Developers to ensure business alignment. Prepare instances for demos/UATs: data setup, role mapping, and environment cleanup. Lead technical demos and ensure environments are stable and performance-tested. Release Support Define/manage release readiness criteria from a technical standpoint. Support bi-weekly feature releases, ensuring smooth and reliable delivery. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
17/06/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
17/06/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be responsible for access control and all associated programs. Applications supporting these programs include ForgeRock, SailPoint and Duo. This position has an emphasis on integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational and customer support of the workforce in Identity and Access related functions. Team members assist with evaluating and supplementing our compliance readiness posture, assisting with the evaluation of control execution, process efficiency, and evidence gathering for internal and external auditors. Responsibilities To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Qualifications The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Microsoft Active Directory and LDAP Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
17/06/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
17/06/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
17/06/2025
Full time
ServiceNow Technical Lead Salary: Open + Bonus Location: McLean, VA/Plano, TX/Chicago, IL Onsite: 5 days/week *We are unable to provide sponsorship for this role* Qualifications 8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. Responsibilities Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
Role Title: Resilience Automation Design Support Specialist Duration: contract to run until 31/12/2025 Location: Manchester/Glasgow, hybrid 3 days onsite Rate: up to £690 p/d Umbrella inside IR35 Role purpose/summary This hybrid role sits at the intersection of business process design and technical automation. The Resilience Automation Design Support Specialist will be responsible for reviewing and enhancing resilience processes-particularly those related to self-assessments and testing practices-while identifying and implementing automation opportunities to improve efficiency, traceability, and usability. The role supports the broader Resilience 2025/26 Book of Work and regulatory commitments. Key Skills/requirements Process Review & Optimisation: Analyse existing resilience processes (eg self-assessments, testing practices) to identify inefficiencies, gaps, and opportunities for simplification and automation. Automation Design & Implementation: Design tooling solutions to centralise and automate the capture of testing outcomes across 11 resilience capabilities. Enable integration into scenario assessments and residual risk reporting. Tooling & Architecture Support: Contribute to the design of a centralised architecture for resilience data and documentation, ensuring accessibility and usability during both BAU and crisis scenarios. Cross-Functional Collaboration: Work closely with resilience leads, business service owners, and technical SMEs to ensure automation solutions are aligned with operational needs and regulatory expectations. Data-Driven Resilience: Support the creation of a scenario library and automation-enabled dashboards to inform business testing scope and resilience maturity tracking. Required Skills & Experience: Strong understanding of operational resilience frameworks and regulatory expectations in financial services. Experience in business process analysis and optimisation, particularly in risk and resilience domains. Familiarity with automation tooling and Scripting (eg Python, Ansible, ServiceNow workflows, or equivalent). Ability to translate business requirements into technical automation solutions. Strong communication and stakeholder engagement skills, with experience working across business and technology teams. Experience in regulated environments and understanding of risk management principles. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
17/06/2025
Project-based
Role Title: Resilience Automation Design Support Specialist Duration: contract to run until 31/12/2025 Location: Manchester/Glasgow, hybrid 3 days onsite Rate: up to £690 p/d Umbrella inside IR35 Role purpose/summary This hybrid role sits at the intersection of business process design and technical automation. The Resilience Automation Design Support Specialist will be responsible for reviewing and enhancing resilience processes-particularly those related to self-assessments and testing practices-while identifying and implementing automation opportunities to improve efficiency, traceability, and usability. The role supports the broader Resilience 2025/26 Book of Work and regulatory commitments. Key Skills/requirements Process Review & Optimisation: Analyse existing resilience processes (eg self-assessments, testing practices) to identify inefficiencies, gaps, and opportunities for simplification and automation. Automation Design & Implementation: Design tooling solutions to centralise and automate the capture of testing outcomes across 11 resilience capabilities. Enable integration into scenario assessments and residual risk reporting. Tooling & Architecture Support: Contribute to the design of a centralised architecture for resilience data and documentation, ensuring accessibility and usability during both BAU and crisis scenarios. Cross-Functional Collaboration: Work closely with resilience leads, business service owners, and technical SMEs to ensure automation solutions are aligned with operational needs and regulatory expectations. Data-Driven Resilience: Support the creation of a scenario library and automation-enabled dashboards to inform business testing scope and resilience maturity tracking. Required Skills & Experience: Strong understanding of operational resilience frameworks and regulatory expectations in financial services. Experience in business process analysis and optimisation, particularly in risk and resilience domains. Familiarity with automation tooling and Scripting (eg Python, Ansible, ServiceNow workflows, or equivalent). Ability to translate business requirements into technical automation solutions. Strong communication and stakeholder engagement skills, with experience working across business and technology teams. Experience in regulated environments and understanding of risk management principles. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Job Title: Mac Specialist - Technology Support Manager Location: Leeds (Hybrid - 2 days per week on-site, including Mondays) Contract: 12 months Rate: Umbrella Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a dynamic organisation. What you'll be doing: Provide expert 1st line support for macOS, Apple hardware, and software applications. Resolve complex technical issues across macOS systems, networks, and connected peripherals. Create and maintain troubleshooting documentation and technical guides. Mentor junior staff and champion best practices for Apple support. Use ServiceNow to manage incidents, track trends, and ensure SLAs are met. Collaborate with cross-functional teams to enhance service delivery. Stay current on the latest macOS updates, features, and security protocols. What we're looking for: Strong hands-on experience with macOS and Apple hardware in a corporate environment. Expertise in JAMF and Apple Business Manager. Proven ability to troubleshoot system, software, and connectivity issues. Experience with Microsoft Entra/Active Directory. Solid understanding of network protocols, security, and systems administration. Excellent communication skills and the confidence to lead in a support environment. Apple certifications (ACSP, ACTC) are highly desirable. This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting. Apply now by clicking the button below. If you haven't heard from us within 48 hours, unfortunately your application hasn't been successful. However, we may retain your details for future opportunities. About Pontoon Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
17/06/2025
Project-based
Job Title: Mac Specialist - Technology Support Manager Location: Leeds (Hybrid - 2 days per week on-site, including Mondays) Contract: 12 months Rate: Umbrella Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a dynamic organisation. What you'll be doing: Provide expert 1st line support for macOS, Apple hardware, and software applications. Resolve complex technical issues across macOS systems, networks, and connected peripherals. Create and maintain troubleshooting documentation and technical guides. Mentor junior staff and champion best practices for Apple support. Use ServiceNow to manage incidents, track trends, and ensure SLAs are met. Collaborate with cross-functional teams to enhance service delivery. Stay current on the latest macOS updates, features, and security protocols. What we're looking for: Strong hands-on experience with macOS and Apple hardware in a corporate environment. Expertise in JAMF and Apple Business Manager. Proven ability to troubleshoot system, software, and connectivity issues. Experience with Microsoft Entra/Active Directory. Solid understanding of network protocols, security, and systems administration. Excellent communication skills and the confidence to lead in a support environment. Apple certifications (ACSP, ACTC) are highly desirable. This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting. Apply now by clicking the button below. If you haven't heard from us within 48 hours, unfortunately your application hasn't been successful. However, we may retain your details for future opportunities. About Pontoon Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Request Technology - Craig Johnson
McLean, Virginia
*This role requires working onsite 5 days each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow CMDB Architect. Candidate will work with different stakeholders and business partners to help with the business requirements and priorities and build effective solutions that aligns with organizational objectives, influence and contribute to the technical roadmap of the platform. We are seeking a highly motivated and experienced Architect for CMDB to join our team, responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Responsibilities: Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Provide training and mentor other team members when required. Analyze and troubleshoot application issues in a timely fashion. Develop the most effective technical solutions to meet business requirements. Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Lead steering committee meetings to review major changes, design approaches with key stakeholders Attend team meetings to communicate project status and discuss new ideas and any issues. Recommend new technologies to ensure quality and productivity. Assist in functional/technical audits and make sure to implement audit recommendations. Make business presentations and solutions to senior leadership team. Protect the organization by keeping information confidential and safe. Provide information and reporting by collecting, analysing, and summarizing development and service issues. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results. Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners. Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
17/06/2025
Full time
*This role requires working onsite 5 days each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow CMDB Architect. Candidate will work with different stakeholders and business partners to help with the business requirements and priorities and build effective solutions that aligns with organizational objectives, influence and contribute to the technical roadmap of the platform. We are seeking a highly motivated and experienced Architect for CMDB to join our team, responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Responsibilities: Design and implement the ServiceNow platform to meet the needs of IT Service Management. Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements. Provide support in all phases of development and ensure to deliver high-quality products. Provide training and mentor other team members when required. Analyze and troubleshoot application issues in a timely fashion. Develop the most effective technical solutions to meet business requirements. Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines. Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities. Lead steering committee meetings to review major changes, design approaches with key stakeholders Attend team meetings to communicate project status and discuss new ideas and any issues. Recommend new technologies to ensure quality and productivity. Assist in functional/technical audits and make sure to implement audit recommendations. Make business presentations and solutions to senior leadership team. Protect the organization by keeping information confidential and safe. Provide information and reporting by collecting, analysing, and summarizing development and service issues. Qualifications: B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience) 8-10+ years' overall experience in software development, design, and architecture 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology 8+ years' experience in Agile practices, building software in an enterprise environment. Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline Experience with distributed systems, enterprise communications patterns & open standards like APIs The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results. Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners. Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks. Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
