Request Technology - Craig Johnson
Chicago, Illinois
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
13/09/2024
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.
13/09/2024
Project-based
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.
ServiceNow Data Architect - Banking - PAYE contract Are you a passionate and confident ServiceNow Data Architect, ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. We are hiring a ServiceNow Data Architect to join us on a PAYE contract basis for a brand new client project. We are looking for strong Data Architects with good ServiceNow experience from a Financial services, ideally banking background. This is a hybrid role, with up to 2 days a week in the office. Please apply now for immediate consideration.
13/09/2024
Project-based
ServiceNow Data Architect - Banking - PAYE contract Are you a passionate and confident ServiceNow Data Architect, ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. We are hiring a ServiceNow Data Architect to join us on a PAYE contract basis for a brand new client project. We are looking for strong Data Architects with good ServiceNow experience from a Financial services, ideally banking background. This is a hybrid role, with up to 2 days a week in the office. Please apply now for immediate consideration.
On recherche un Spécialiste en Sécurité Opérationnelle : Il s'agit d'une mission de 12 mois avec un début de mission au plus tôt à Luxembourg. L'Expert en Sécurité Opérationnelle rejoindra une équipe composée d'experts en Cyber Sécurité don't les missions principales sont 1. Identifier le plus en amont possible des projets ou installations les déviations de sécurité 2. Protéger le système d'information du client 3. Maintenir à jour notre dispositif de détection pour identifier de potentielles fuites de données et inversement, s'assurer que les informations/fichiers reçus de l'extérieur sont sûrs 4. Répondre aux incidents de sécurité détectés L'Expert en Sécurité Opérationnelle sélectionné aura les responsabilités suivantes: CyberSecurity Integration into Projects: intervenir au plus proche des projets pour réaliser des scans de vulnérabilité applicatives (DAST) avant leur mise en production. Fournir un état des lieux Sécurité . Asset Management: Mettre en place avec les équipes les contrôles permettant de s'assurer que les standards Cyber de configuration (Hardening) sont bien en place sur l'ensemble des serveurs Vulnerability Management: Réaliser les scans de vulnérabilités et de conformité, présenter les vulnérabilités et les non-conformités détectées, suivre leurs remédiations avec les équipes. Réaliser un reporting mensuel permettent de suivre l'activité. Application Security: Mettre en place le monitoring de sécurité adéquate afin l'évaluer périodiquement les applications de production et pouvoir détecter toute déviation (vulnérabilité/Non-Conformité) Cyber. Réaliser un reporting mensuel. Compétences techniques et expérience requises: Vulnérabilités/non-conformité: Qualys - Vulnerability Management, Qualys - Compliance Check, Qualys - WAS, Qualys - SelfAssessment, Tanium - Comply Veille Cyber Sécurité: connaissances des framework de sécurité NIST, CIS Environnement d'exécution: Linux/Windows Outillage: Pack MS Office - Excel et Powerpoint, ServiceNow, Maitrise du français à l'oral et l'écrit Compétences optionnelles : Réseaux: Protocoles TCP/IP, composant réseaux de base, sécurité, Langages Scripting: Python, Powershell, REGEX Autres: Cloud, O365
12/09/2024
Project-based
On recherche un Spécialiste en Sécurité Opérationnelle : Il s'agit d'une mission de 12 mois avec un début de mission au plus tôt à Luxembourg. L'Expert en Sécurité Opérationnelle rejoindra une équipe composée d'experts en Cyber Sécurité don't les missions principales sont 1. Identifier le plus en amont possible des projets ou installations les déviations de sécurité 2. Protéger le système d'information du client 3. Maintenir à jour notre dispositif de détection pour identifier de potentielles fuites de données et inversement, s'assurer que les informations/fichiers reçus de l'extérieur sont sûrs 4. Répondre aux incidents de sécurité détectés L'Expert en Sécurité Opérationnelle sélectionné aura les responsabilités suivantes: CyberSecurity Integration into Projects: intervenir au plus proche des projets pour réaliser des scans de vulnérabilité applicatives (DAST) avant leur mise en production. Fournir un état des lieux Sécurité . Asset Management: Mettre en place avec les équipes les contrôles permettant de s'assurer que les standards Cyber de configuration (Hardening) sont bien en place sur l'ensemble des serveurs Vulnerability Management: Réaliser les scans de vulnérabilités et de conformité, présenter les vulnérabilités et les non-conformités détectées, suivre leurs remédiations avec les équipes. Réaliser un reporting mensuel permettent de suivre l'activité. Application Security: Mettre en place le monitoring de sécurité adéquate afin l'évaluer périodiquement les applications de production et pouvoir détecter toute déviation (vulnérabilité/Non-Conformité) Cyber. Réaliser un reporting mensuel. Compétences techniques et expérience requises: Vulnérabilités/non-conformité: Qualys - Vulnerability Management, Qualys - Compliance Check, Qualys - WAS, Qualys - SelfAssessment, Tanium - Comply Veille Cyber Sécurité: connaissances des framework de sécurité NIST, CIS Environnement d'exécution: Linux/Windows Outillage: Pack MS Office - Excel et Powerpoint, ServiceNow, Maitrise du français à l'oral et l'écrit Compétences optionnelles : Réseaux: Protocoles TCP/IP, composant réseaux de base, sécurité, Langages Scripting: Python, Powershell, REGEX Autres: Cloud, O365
ServiceNow Developer (SC Cleared) Methods are looking for an SC Cleared ServiceNow Developer to work an a project for an initial 12 months. The project will be completed with a hybrid way of working, with one day per week required on site in Central London office location. Please note that the position has been confirmed to fall Inside IR35. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. SC Roles Have you lived in the UK for the last 5 years? Have you travelled outside of the UK for more than 28 days in the last 12 months? Have you had any extended periods of travel over 3 months in the last 5 years? Do you have dual nationality or any former nationalities? Are you willing to go through the vetting process for SC? Key Responsibilities - Configure, customize and improve ServiceNow configurations - Configure and customize all elements of ServiceNow (workflow, UI, client scripts, business rules, etc) - Working on turning business requirements into technical solutions - Develop access integration components (SSO, LDAP) Essential Skills - Experience with ServiceNow portal development - Solid background working with JavaScript, AngularJS and Bootstrap - Experience working in an Agile environment - Experience with SOAP and REST API connection - XML, HTML, CSS, and Web Services - Experience with configuration management - Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
12/09/2024
Project-based
ServiceNow Developer (SC Cleared) Methods are looking for an SC Cleared ServiceNow Developer to work an a project for an initial 12 months. The project will be completed with a hybrid way of working, with one day per week required on site in Central London office location. Please note that the position has been confirmed to fall Inside IR35. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. SC Roles Have you lived in the UK for the last 5 years? Have you travelled outside of the UK for more than 28 days in the last 12 months? Have you had any extended periods of travel over 3 months in the last 5 years? Do you have dual nationality or any former nationalities? Are you willing to go through the vetting process for SC? Key Responsibilities - Configure, customize and improve ServiceNow configurations - Configure and customize all elements of ServiceNow (workflow, UI, client scripts, business rules, etc) - Working on turning business requirements into technical solutions - Develop access integration components (SSO, LDAP) Essential Skills - Experience with ServiceNow portal development - Solid background working with JavaScript, AngularJS and Bootstrap - Experience working in an Agile environment - Experience with SOAP and REST API connection - XML, HTML, CSS, and Web Services - Experience with configuration management - Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
SC Cleared Sr ServiceNow Developer Hybrid London 2-3 days on site Overall Experience: 4+ years of ServiceNow experience Expertise ServiceNow Implementation Specialist & Admin certification Must hold active SC Clearance Good understanding of ITIL processes Lead and own ServiceNow deliveries Guide, mentor and train team members Define and implement best practices Participate in Design, development and deployment phases in ServiceNow Experience on core ServiceNow modules like - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Experience on Java Scripting Technical Expertise: Creation of script based assignment and approval rules. Creation of Business Rule, UI Action by using Glide script. Creation of Glide Record object Creation of custom related list. Creation of Access Control List with the help of Scripting. Creation of Script based UI Policy and Client Script. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
11/09/2024
Project-based
SC Cleared Sr ServiceNow Developer Hybrid London 2-3 days on site Overall Experience: 4+ years of ServiceNow experience Expertise ServiceNow Implementation Specialist & Admin certification Must hold active SC Clearance Good understanding of ITIL processes Lead and own ServiceNow deliveries Guide, mentor and train team members Define and implement best practices Participate in Design, development and deployment phases in ServiceNow Experience on core ServiceNow modules like - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Experience on Java Scripting Technical Expertise: Creation of script based assignment and approval rules. Creation of Business Rule, UI Action by using Glide script. Creation of Glide Record object Creation of custom related list. Creation of Access Control List with the help of Scripting. Creation of Script based UI Policy and Client Script. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
09/09/2024
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
